This massive resort is attached to the Orange County Convention Center and features a slew of recreational amenities, upscale guest rooms and a world class spa. The guest rooms feature the latest in technology as well as plush bed linens, ample space for multiple guests and scenic views of the surrounding areas. A cool feature of each bathroom is the television that is built into the vanity mirror. When you're not enjoying the solace of your room then you should be indulging at the spa or relaxing by one of the pools. The kids will love the waterslide and amenities around the main pool. Major attractions also are just minutes away.
Smoke free premises. 1639 units, some two bedrooms. 31-32 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, cabanas, tennis, recreation programs, bicycles, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, rental car service, room service.
Terms
3 day cancellation notice-fee imposed, resort fee, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 1246 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
08-15-2016
Pros: Great pool area and fresh clean rooms. Staff was attentive and professional.
Cons: Parking fee And a resort fee
10.0
Stephen
Exceptional
08-13-2016
Pros: Super clean. Great view. Friendly staff.
Cons:
10.0
Annette
Exceptional
Family with Teens
08-09-2016
Pros: The Staff was professional and accommodating. Trying their best to upgrade our stay. Fabulous!
Cons: Can't think of anything.
8.0
Verified Hotel Guest
Very Good
Business Traveler
08-08-2016
Pros: Location and product execution for the market.
Cons: Pricing is too much in line with the top tier of expense account/conventioneer clientele with fees for "resort amenities" and parking that bump against the US$50 mark. Too high for this market and for the 'amenities' delivered.
9.0
Andre
Wonderful
07-29-2016
Pros: The hotel was close to everything. The staff was friendly and helpful. The room and bathroom were exceptionally clean. The amenities were exquisite. The gym was well equipped. Pool was great. There are restaurants and cafes on site. Would def recommend.
Cons: Had. A slight power outage that lasted about 20 mins. No elevator service in the meantime.
7.0
Jeff
Good
Traveling as Couple
07-23-2016
Pros: The pool area is very nice and well maintained. Hotel is close to shopping and dining.
Cons: Found a hypodermic syringe on the floor. They quickly got us a new room but did not offer any other remedy.
8.0
Gina
Very Good
Traveling as Couple
07-18-2016
Pros: Our Bellman was excellent- he noticed right away that the first room we were assigned wreaked of smoke, it was horrible and changed our room right away and it was a better room. Most of the hotel staff was friendly and helpful.Food was average.
Cons: The pool did not have enough chairs which I found disturbing at 12:30 pm. That is the only reason we went to this hotel was to spend time at the pool relaxing with our grandson. Also pool staff did not care that we could not find a chair and did not help.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-14-2016
Pros: We always enjoy our stay here at the Hyatt and try to make it our go to place if the price is right.
Cons: Nothing'
10.0
Nick
Exceptional
Traveling as Couple
06-28-2016
Pros: Very clean great pool awesome location
Cons: Pool had to close due to lightning but thats Florida nothing about the hotel directly was bad
10.0
Gretchen
Exceptional
Solo Traveler
05-31-2016
Pros: The bathroom was amazing!
Cons: All the bars closed early!
10.0
Michael
Exceptional
Business Traveler
05-30-2016
Pros: directly across from the convention center and the hotel has been upgraded to a first class hotel with a lot of action.
Cons: International Drive is a tough road with a lot of traffic.
4.0
Sabrina
Disappointing
Traveling as Couple
05-25-2016
Pros: Location
Cons: Some cosmetic issues in the room, paint chipped, broken wood, had to pay for parking, could barely walk through the lobby because of people there for a conference
10.0
George
Exceptional
Traveling as Couple
05-15-2016
Pros: Very accommodating and comfortable
Cons:
9.0
Michael
Wonderful
Solo Traveler
05-09-2016
Pros: Very nice hotel lost to the meeting center
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-23-2016
Pros: Staff was great. They were very helpful.
Cons: The size of the room was nice but the decor and furniture was very outdated.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-20-2016
Pros: Location was great and it had lots of amenities.
Cons: It was very large and the parking was very far away, like a few bloocks it seemed like.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-12-2016
Pros: The hotel was definitely elegant.
Cons: The hotel was not adequately staffed for the # of guests checking in. Attempted to use the valet parking service, but after a 20 min wait was told that if I required the car in the morning there would be a 30 min wait to retrieve due to high # of guests.
8.0
Carlos
Very Good
Group Traveler
04-11-2016
Pros: Location. Hotel is also a nice hotel.
Cons: Hidden resort fees and paying a ridiculous $20/nigh for parking. There was also a small roach that showed up in the bathroom shower so I was credited the parking/resort fee as compensation.
10.0
John
Exceptional
Family with Young Children
04-10-2016
Pros: Well run, very nice hotel.
Cons: No.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-06-2016
Pros: The different pools!
Cons: There wasn't a 24 hour bar
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-05-2016
Pros: Location was great, the amenities were great
Cons: Our hotel had no bathroom amenities (shampoo, shower gel) the first night. We called reception for it, but received no answer multiple times.
10.0
Nicole
Exceptional
Traveling as Couple
04-03-2016
Pros: Everything! The pools were wonderful and the staff took excellent care of us! There were plenty of restaurants and bars in walking distance.
Cons: Nope!
10.0
Sohil
Exceptional
03-27-2016
Pros: The Location is great,Staff is excellent,Great Gym and a lot of food options incl 24 hour restaurant on site.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
03-23-2016
Pros: Clean. Beautiful hotel.
Cons: No vending machines on floors. There was a room that had a sign reading "vending" but it was only for ice. Would be nice to have a vending machine with junk food for midnight cravings...
1.0
Daniel
Very Poor
Family with Young Children
03-22-2016
Pros: Location
Cons: The pool was not heated and if it was ,, not warm enough at all. I had book this hotel for the main eason to spend my son's 3 years birthday for 1 night .the AIr conditioning broke down twice between 10pm and 1 am ,,, they send 2 engineers to fix it ,
9.0
Verified Hotel Guest
Wonderful
Family with Teens
03-22-2016
Pros: Great hotel. Well located for events in Convention Center. Very helpful staff and very attentive to guest needs for a big hotel.
Cons:
10.0
Donna
Exceptional
Family with Young Children
03-21-2016
Pros:
Cons: The hotel was great, however we did not realize there would be additional charge for parking.
9.0
Larry
Wonderful
Traveling as Couple
03-18-2016
Pros: very clean and modern
Cons: didnt care for 20.00 self parking fee and 20.00 resort fee per day
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
03-16-2016
Pros: Great location, beds were so comfortable!
Cons: Restaurant staff at the Coconut Grill was not helpful or friendly
10.0
Josh
Exceptional
Family with Young Children
03-15-2016
Pros: Clean and great pool.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
03-15-2016
Pros: Our daughter LOVED the TV in the bathroom mirror. The Valet staff was fabulous. The beds are very comfortable and the hotel was quiet. We enjoyed our meal at the B-Line diner as well. Complimentary water included.
Cons: I did not like that self parking is $20 and valet is $29. And you get taxed on the parking charge. There is also a resort fee that is simply profit. So we paid an addtl cost of $130 between the valet parking, tax and resort fee on top of the two nights.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
03-10-2016
Pros: great management staff were helpful clean and well maintain facility
Cons: no
10.0
Sohil
Exceptional
03-09-2016
Pros: Location ,Gym,Food Options
Cons:
10.0
Jeff
Exceptional
Solo Traveler
03-03-2016
Pros: Hotel is beautiful, perfect location.
Cons:
1.0
Ladarrious
Very Poor
Family with Young Children
03-01-2016
Pros: Location and the room was spectacular.
Cons: Hidden fees everywhere. I paid over $300 after the fct that booked it. Rediculous. I'll never stay there again.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
02-29-2016
Pros: staff, ambience
Cons: everything was great!
10.0
Verified Hotel Guest
Exceptional
Business Traveler
02-23-2016
Pros: The large pools were beautiful!
Cons: Someone was smoking a cigar at the pool. They shouldn't allow smoking in the pool area.
10.0
Tracy
Exceptional
Family with Teens
02-16-2016
Pros: One of the nicest hotels in Orlando. The rooms are large and the double rooms offer queen beds. The staff is very friendly and eager to help. Room service was awesome.
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
02-15-2016
Pros: This hotel is extremely beautiful. The views are wonderful. The staff is accommodating.
Cons: The size is overwhelming. I did not think I should have had to pay to self park. The walk from the hotel to the parking garage is very very long.
10.0
Susan
Exceptional
Traveling as Couple
02-15-2016
Pros: Our room was huge! Seating area and sleeping area.
Cons: Hated that parking is extra. Such a cash grab in addition to the resort fees, which are also ridiculous.
10.0
Alexis
Exceptional
Family with Young Children
02-03-2016
Pros: Great upscale hotel!!!
Cons: That you need to pay for guest parking.
10.0
Michael
Exceptional
Family with Teens
01-22-2016
Pros: the pool and the rooms
Cons: We might have been charged twice for resort fees. My son had a room next door but we only had one vehicle. An itemized bill and charges to credit cards would be appreciated.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
01-19-2016
Pros: The staff was wonderful!
Cons:
8.0
Lucas
Very Good
01-15-2016
Pros: Pools and hot tubs
Cons: Parking was not included and is $18 a day. Also the resort fee is a bit high. Our first room had a broken toilet, so we were moved, this should have been caught when the room was cleaned.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
01-05-2016
Pros: Very attentive staff. Access to club lounge was very pleasant since there was lots of food and drinks available throughout the day.
Cons: Our room was called a suite but was instead just one large room. We had explicitly booked a suite because we wanted a separate room for our two year old son and were disappointed by the misnomer.
8.0
Meredith
Very Good
Family with Teens
12-29-2015
Pros: Very luxurious and the staff was great.
Cons: There were ants in our room and it would have been nice to have had a bar at the non-grotto pool.
10.0
Leandro
Exceptional
Family with Young Children
12-29-2015
Pros: Everything....hotel was beautiful and the pool was amazing
Cons: No
9.0
Kevin
Wonderful
Traveling as Couple
12-16-2015
Pros: House keeping issue that was ultimately addressed by manager. Staff works to correct any issues. Would stay there again.
Cons: Room was not held. Switched to another room. Bathroom was not cleaned. Switched room. Tv in bathroom didnt work, could not be fixed. Mgr made adjustments to make us happy. Nice check in staff.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
12-13-2015
Pros: Good Staff. Friendly and Nice. Fitness Center is Incredible. Nice Decor in Common Areas.
Cons: Paying for Self Parking 18.00 and Resort Fee 25.00.
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