Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Spa): I find it hard to leave this spa once I get here! After a relaxing massage, I head straight to the private hot tub for even more solace!
The expansive resort is attached to the Orange County Convention Center and features abundant recreational amenities, upscale rooms with plush bedding and scenic views, and a world class spa on site. You won't miss the news or your favorite show while you put on makeup and/or shave, the television is built right into the vanity mirror. When you're not enjoying the solace of your room indulge by spending time at the spa or relaxing by one of the pools. The kids will love the waterslide and amenities around the main pool. Major attractions also are just minutes away.
Smoke free premises. 1639 units, some two bedrooms. 31-32 stories, interior corridors. Accessibility (Call).
I-4 exit 72 (SR 528), 1.1 mi e to exit 1 (International Dr), then 1 mi nw. Adjacent Orange County Convention Center. 9801 International Dr 32819.
AAA Benefit
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Eco Certification
The Florida Green Lodging Program recognizes environmentally conscientious lodging facilities across the state.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, also, B-Line Diner, Fiorenzo Italian Steakhouse, see separate listings, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet (fee), wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, tennis, recreation programs, bicycles, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, rental car service, room service.
Terms
3 day cancellation notice-fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 1416 guests
Showing reviews 1 - 5 of 50
7.5
Wan
Good
family with young children
04-16-2018
Good
Pros:
Cons:
8.8
Filip
Excellent
young couple
04-15-2018
Room with a view.
Pros: Room on 31st floor, wonderful view, beautiful pool, shops, restaurants.
Cons: The staff was not so friendly, but we came just back from a Disney cruise.
10.0
Clifton
Exceptional
solo traveller
04-15-2018
Great hotel but watch the...
Pros: Very good
Cons: Nothing
7.5
Jorge
Good
family with young children
04-15-2018
just ok easter weekend so...
Pros: property was well kept outside, pool and reception
Cons: but rooms where tired
10.0
Ashkana
Exceptional
family with young children
04-14-2018
Great hotel with great pool
Pros: Nice hotel with a great swimming pool for a family vacation. The executive lounge on 26th floor served good breakfasts and snacks.
Cons: it's a minor thing but the room carpet was old and outdated.
10.0
Brandon
Exceptional
Traveling as Couple
04-13-2018
Pros: The entire property was updated and very modern , no brainer I will return
Cons: Didn't have enough time to enjoy everything so nooo
10.0
Silviya
Exceptional
Business Traveler
04-13-2018
Pros: Excellent hotel
Cons: I like it
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
04-13-2018
Pros: The location was perfect. I was able to check in an hour early.
Cons: Dropped bags off at 2:00pm and left. Returned at 9:00pm, slept and left at 7:00am, charged with a room fee and valet parking (self parking too far away for small child) a $35.00, room price fabulous extras not used unacceptable.
5.0
Isabella
Fair
Traveling as Couple
04-13-2018
Pros: The location was wonderful. Also, the lobby and pools were great.
Cons: Upon check in, we were assigned a room on the 15th floor. When we arrived at the room, it was dark and humid. We opened the windows and the view was horrible. The overall room was also horrendous. The service was also mediocre.
9.0
Maria
Wonderful
Traveling as Couple
04-13-2018
Pros: cleanliness and location
Cons: Parting was loud in the lobby
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: The location and cleanliness
Cons: Being Charged extra for parking
10.0
Juana
Exceptional
Family with Young Children
04-13-2018
Pros: One of our favorite hotels in Orlando the kids enjoy the pool area
Cons:
10.0
Steve
Exceptional
Traveling as Couple
04-13-2018
Pros: Excellent!
Cons:
10.0
Antonio
Exceptional
Family with Young Children
04-13-2018
Pros: It was exactly what I was looking for to enjoy time with the family. It rained which didnt allow us to use the pool but we enjoyed the room immensely.
Cons: The concierge was not very nice.
7.0
Percille
Good
04-13-2018
Pros: The stay was enjoyable.Hotel staff was nice.
Cons: Yes.The hotel did not offer free breakfast.
10.0
Vanessa
Exceptional
Traveling as Couple
04-13-2018
Pros: location
Cons: High parking fees
10.0
Freddie
Exceptional
Family with Young Children
04-13-2018
Pros: awesome Hotel!!
Cons:
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros:
Cons: The hotel charged a resort fee that was not listed when booking the hotel. I was not aware of this fee until the time of checkout.
10.0
Isaias
Exceptional
Traveling as Couple
04-13-2018
Pros:
Cons: The fact that I had to pay an extra $22 a day for parking. No where with the stated before booking .
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
04-13-2018
Pros: Beautiful hotel, very clean, great location, friendly staff, huge fitness center! Great pool to relax and slide for the kids.
Cons: Parking is $22/day and is not included in the additional $26 resort fee. Be prepared to spend an additional $50/day at this hotel. Also, no outside food or drinks are allowed by the pool. Not very convenient whwn traveling with children.
8.0
David
Very Good
Business Traveler
04-13-2018
Pros: Hotel is located right by the convention center and is quite well equipped.
Cons: Parking is expensive at $22 per day
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Staff was very nice
Cons:
1.0
Verified Hotel Guest
Very Poor
Family with Young Children
04-13-2018
Pros: None
Cons: This hotel is totally scam. They said $22 parking fee per night was included but it's not. Double charge on parking fee. Additional hidden charge for resort fee ($22/day) and no option to opt out. End up paying $236 more and cannot get the money back.
5.0
Christopher
Fair
Family with Young Children
04-13-2018
Pros: Location and staff... valet servywas unbearable especially for the price.
Cons: The room was dirty... sheets had blood stains on it... Toilet was broken... tub was dirty.... it didn't make sense based on previous stays... should have stayed at the Hilton on I-Drive or in Bonnet Creek
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
04-13-2018
Pros: Cleanliness, customer service and the view
Cons: No microwave or refrigerator in the room.
1.0
Marcos
Very Poor
Family with Young Children
04-13-2018
Pros: Modern and convenient
Cons: The staff was horrible and the other guests were rude
10.0
Verified Hotel Guest
Exceptional
Group Traveler
04-13-2018
Pros: The hotel is beautiful; loved the room and the decor of the hotel, my daughter lived the pools.
Cons: The only thing I was disappointed with is the fee associated with parking. Why are the customers expected to pay $22.00 for parking to visit your hotel. For this reason only, I am considering not using the hotel again.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: The food
Cons: Nobody came and got the table of food in my room
9.0
Lisa
Wonderful
Traveling as Couple
04-13-2018
Pros: Staff
Cons: Staff was amazing
10.0
Ryan
Exceptional
Group Traveler
04-13-2018
Pros: The hotel was amazing! Very clean/ modern rooms, GREAT pool and fitness center, staff was excellent, and the location was perfect for the theme parks.
Cons: Nope
5.0
Verified Hotel Guest
Fair
Solo Traveler
04-13-2018
Pros: The cleanliness was outstanding .My first room 21005 had a bad smell but the staff switched rooms without a issue which was much better.
Cons: The parking fee was ridiculous on top of the guest paying if you have a visitor stop by the to must pay the same fee.Very inconvenient in my opinion and costly .Takes away from a great experience.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Great location. Beautiful spacious rooms and a really cool pool area.
Cons: The reception area can get congested but th employees are really helpful and keep things moving. You have to pay to park in their parking garage and there is a resort fee. I really don't like this nickel and dime tactic that so many hotels employ.
9.0
Cherie
Wonderful
Traveling as Couple
04-13-2018
Pros:
Cons: Parking garage was a distance and parking was not free.
10.0
Garry
Exceptional
Solo Traveler
04-13-2018
Pros: Absolutely beautiful room. It is on such a serene landscape outside, that I couldn't help but feel on vacation when I looked out my room window or stepped outside to the lobby. Fantastic hotel, you will not be disappointed.
Cons:
10.0
Jacqueline
Exceptional
Family with Young Children
04-13-2018
Pros: The pool was awesome and the staff were all friendly.
Cons: Having to pay to park!
10.0
Melissa
Exceptional
Business Traveler
04-13-2018
Pros: Rooms are nice and hotel is well maintained
Cons:
10.0
Julia
Exceptional
04-13-2018
Pros:
Cons: No
10.0
Lloyd
Exceptional
Traveling as Couple
04-13-2018
Pros: Very clean
Cons: No
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: It had a nice feel to it.
Cons: The pool could have been a bit cleaner.
8.0
William
Very Good
Family with Teens
04-13-2018
Pros: location and the price, pool.
Cons: $50 in additional fees per night.
10.0
Barbara
Exceptional
Business Traveler
04-13-2018
Pros: The staff was so friendly and helpful. The restaurants and food was surprisingly great! Could stay on site and enjoy everything an Orlando experience could offer.
Cons: The carpeting in my room was damp in several spots Needs to update the access to chargers, USB etc...
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Beautiful hotel and grounds with lots of great amenities
Cons:
10.0
Verified Hotel Guest
Exceptional
Group Traveler
04-13-2018
Pros: Large Pool, Big Hotel, Very Clean and Luxurious
Cons: Far Self-Parking, Delivery Charges for Free Stuff
8.0
Hema Ranjit Kumar
Very Good
Family with Young Children
04-13-2018
Pros: The location, amenities. Staff is so helpful, courteous, smiling
Cons:
4.0
Verified Hotel Guest
Disappointing
Group Traveler
04-13-2018
Pros: Hotel location is great. The public areas of the hotel are also nice.
Cons: The carpeting in the hallways looked like they had hosted a rodeo. It was very dirty, certainly not acceptable for the star level. Bed sheets were stained, and had hair and other remnants in the sheets. We had to change rooms. This is not a 4.5 star
1.0
Susan
Very Poor
Traveling as Couple
04-13-2018
Pros: Very nice and location
Cons: They charge for everything and everything is the out side is nice thats all
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