Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Spa): I find it hard to leave this spa once I get here! After a relaxing massage, I head straight to the private hot tub for even more solace!
The expansive resort is attached to the Orange County Convention Center and features abundant recreational amenities, upscale rooms with plush bedding and scenic views, and a world class spa on site. You won't miss the news or your favorite show while you put on makeup and/or shave, the television is built right into the vanity mirror. When you're not enjoying the solace of your room indulge by spending time at the spa or relaxing by one of the pools. The kids will love the waterslide and amenities around the main pool. Major attractions also are just minutes away.
Smoke free premises. 1639 units, some two bedrooms. 31-32 stories, interior corridors. Accessibility (Call).
I-4 exit 72 (SR 528), 1.1 mi e to exit 1 (International Dr), then 1 mi nw. Adjacent Orange County Convention Center. 9801 International Dr 32819.
AAA Benefit
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Eco Certification
The Florida Green Lodging Program recognizes environmentally conscientious lodging facilities across the state.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, also, B-Line Diner, Fiorenzo Italian Steakhouse, see separate listings, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet (fee), wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, tennis, recreation programs, bicycles, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, rental car service, room service.
Terms
3 day cancellation notice-fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 1347 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-21-2017
Pros: Very nice hotel lost to the meeting center
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Service by pool was good. Pool was not crowded due to convention ending I wouldn't consider this a 4 1/2 star ...I think this is more of a 4 star.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: great in everything
Cons: nothing
10.0
Anonymous
Exceptional
07-21-2017
Pros: directly across from the convention center and the hotel has been upgraded to a first class hotel with a lot of action.
Cons: International Drive is a tough road with a lot of traffic.
6.0
Anonymous
Pleasant
07-21-2017
Pros: The pool staff was friendly and let the everyone enjoy with minimal intrusion. Very good location for Unversal Studios.
Cons: No arcade. Nothing stood out as a 4.5 star property.
10.0
Anonymous
Exceptional
07-21-2017
Pros: I liked the location of this hotel. Convenient to everything you'd want to see and do.
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: Staff was great.
Cons: Hotel elevator where not working properly and I had to wait aprox 20 min for the elevator
10.0
Anonymous
Exceptional
07-21-2017
Pros:
Cons: No
9.0
Anonymous
Wonderful
07-21-2017
Pros: Close to restaurants and bars, wonderful pool and fantastic staff.
Cons: The only thing is the resort fee and parking fees, everything else was very good.Very expensive to eat and drink in hotel.although resort fee included WiFi for up to 6 devices in room,
10.0
Anonymous
Exceptional
07-21-2017
Pros: The bed was very comfortable. The room was very clean.
Cons: I didn't realize that their were 2 towers in the hotel. It doesn't really tell you which way to go to which tower. Also, parking was a public parking even though it is on the hotel property.
7.0
Anonymous
Good
07-21-2017
Pros: Clean,Staff
Cons: Resort Fee
10.0
Anonymous
Exceptional
07-21-2017
Pros: We always enjoy our stay here at the Hyatt and try to make it our go to place if the price is right.
Cons: Nothing'
8.0
Anonymous
Very Good
07-21-2017
Pros: The location, the staff at customer service, valet & parking in general, the cleanliness of the hotel were awesome.
Cons: The in-room dining menu does not have a lot of options. In general, the restaurants that are available don't have extensive menues. Some more variability in food would be great.
8.0
Anonymous
Very Good
07-21-2017
Pros: Our Bellman was excellent- he noticed right away that the first room we were assigned wreaked of smoke, it was horrible and changed our room right away and it was a better room. Most of the hotel staff was friendly and helpful.Food was average.
Cons: The pool did not have enough chairs which I found disturbing at 12:30 pm. That is the only reason we went to this hotel was to spend time at the pool relaxing with our grandson. Also pool staff did not care that we could not find a chair and did not help.
7.0
Anonymous
Good
07-21-2017
Pros: The pool area is very nice and well maintained. Hotel is close to shopping and dining.
Cons: Found a hypodermic syringe on the floor. They quickly got us a new room but did not offer any other remedy.
8.0
Anonymous
Very Good
07-21-2017
Pros: The pool area and the hotel location.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Love the location and the amenities!
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The Staff was professional and accommodating. Trying their best to upgrade our stay. Fabulous!
Cons: Can't think of anything.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Modern, clean, great view! Helpful staff!
Cons: Parking fees! $20 A NIGHT! Be prepared!
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great pool area and fresh clean rooms. Staff was attentive and professional.
Cons: Parking fee And a resort fee
10.0
Anonymous
Exceptional
07-21-2017
Pros: The location to our convention and the amenities at the resort. Pool was beautiful
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: This hotel is top notch. So conviemient to the convention center and Pointe Orlando.
Cons: Everything exceeded my expectations.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Nice hotel, TV built into mirror in bathroom.
Cons: 20 dollars a day self parking is excessive, 29 dollars for valet. Also have a 22 dollar resort fee.
5.0
Anonymous
Fair
07-21-2017
Pros: the size of the room was wonderful, but had a horrible view!!! the gym was excellent
Cons: housekeeping knocked on the door early sunday morning 3 times! that was my day to sleep in after a long weekend, and it was ruined; I strongly dislike the surprise resort fee & expensive overnight parking. $250 incidentals hold was done without consent
7.0
Anonymous
Good
07-21-2017
Pros: Very nice hotel, excellent location
Cons: Way too many fees on top of the price you are already paying. Room fees, Resort fees, parking fees, etc. You will need to add at least $40-50 per night.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Very spacious room. The bed was very comfortable. Check in and out was quick and easy. This location is great for the area attractions. The pools were beautiful and very inviting.
Cons: You will have to pay for parking and there is a resort fee. Only complaint, someone left a room service tray outside out room and it was there for hours.
6.0
Anonymous
Pleasant
07-21-2017
Pros: Location
Cons: Dining options, resort fee
10.0
Anonymous
Exceptional
07-21-2017
Pros: The bed and the overall ambiance
Cons: Nope
10.0
Anonymous
Exceptional
07-21-2017
Pros: Nice Hotel, great location and friendly staff
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Model and new
Cons: extra hotel fee,parking fee
10.0
Anonymous
Exceptional
07-21-2017
Pros: The hotel was nice and clean. The staff was excellent.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Excellent!!!
Cons: No.
8.0
Anonymous
Very Good
07-21-2017
Pros: Great property, clean and well maintained, loved the stay. Next time will consider other properties.
Cons: $20 resort fee and $20 parking fee
10.0
Anonymous
Exceptional
07-21-2017
Pros: Due to the company I was with I had to check out a few hours after checking in. Definitely bummed as facility was AMAZING!
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: Big Room decorated nice with good view of city. Nice towels, soaps, linens
Cons: Check in was hellish and backed up at 130 AM....but they finally got me and my luggage to the room. I hate resort fees and valet fees added to room fees. I didn't use the resort !
10.0
Anonymous
Exceptional
07-21-2017
Pros: I liked everything about this hotel from location to how nice the hotel looked inside. Everything was perfect and would definitely do it again.
Cons: Not at all
3.0
Anonymous
Poor
07-21-2017
Pros: Very active
Cons: Denied me a refund after we had to return for a urgent situtation
8.0
Anonymous
Very Good
07-21-2017
Pros: Bed was very comfortable and room very very quiet allowing for a good night's sleep.
Cons: In-house food selection at moderate priced restaurant was not to my taste.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The hotel has great amenities, including a full gym.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The pool and location
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The valet parking and the great courtesy extended by the staff
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff was amazing!! Very attentive
Cons: My time at the Hyatt was wonderful.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Staff was very friendly! Room was very clean. It had a TV inside the bathroom mirror. There was also sensor lights at our feet which were really cool.
Cons: Nope.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Beautiful hotel. Amazing pool area, great location. Very friendly staff, spacious, comfortable clean room.
Cons: Hotel fee. I understand a hotel fee, or parking fee. But to charge for both is a bit much. Several hotels in the area, just as nice, same or higher star rating charge for parking, or a hotel fee that includes parking, but it shouldn't be both.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very nice close to everything
Cons: No
9.0
Anonymous
Wonderful
07-21-2017
Pros: Amazing hotel. Beautiful. We are not elite but felt that way haha. $--- for the room was a steal. They do charge for parking which is typical for this hotel class / location.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: How massive the actual premises was being very close to I-drive
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The location
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Excellent room
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The room was great .very comfortable the bed . Plus it even had a mirror in the bathroom that had a tv in it !
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