Loews Portofino Bay Hotel at Universal Orlando®

AAA Inspector Rating
8.7
Excellent
278 Guest Ratings
5601 Universal Blvd
Orlando, FL 32819- Map It
Photos
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AAA Inspector Notes
Built to scale after the small town on the Italian Riviera, this property includes a miniature bay, gardens, piazzas and multiple pools. The guest rooms and bathrooms feature an upscale design with custom furnishings and modern amenities of today. Luxurious furnishings, marble accents, leather chairs and upgraded technology are the norm for each room. A boat will bring you to City Walk as well as their neighboring resorts. There are multiple dining options as well as a state-of-the-art fitness center on site, also. Don't miss out on a spa treatment while you're here...you've earned it! Smoke free premises. 750 units, some two bedrooms. 6 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
I-4 exit 74B westbound; exit 75A eastbound, 1 mi n. 5601 Universal Blvd 32819.
Eco Certification
The Florida Green Lodging Program recognizes environmentally conscientious lodging facilities across the state.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
6 restaurants, also, Bice Ristorante, see separate listing, full bar, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet, safes. Some: refrigerators, microwaves.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, recreation programs, kids club, playground, game room, trails, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, rental car service, room service, child care, area transportation-Universal Studios.
Terms
check-in 4 pm, 5 day cancellation notice-fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 278 guests
Showing reviews 1 - 5 of 50
10.0
Heather
Exceptional
family with older children
09-21-2016
Pros: Location was excellent for universal studios and islands of adventure.
Cons:
7.1
Bella
Good
young couple
09-16-2016
Pros: Great location, and friendly staff. I have stayed here many times over the last 15 years and was looking forward to my return. A little pricey but by far not as bad as similar resorts in the area. Definitely a family environment.
Cons: Our room was noticeably previously occupied. There was still stuff in the garbage and things on the ground. The adult pool was over crowded with children. Not at all how I remembered it from previous trips.
10.0
Maureen
Exceptional
family with older children
09-11-2016
Pros: beautiful setting, beautiful building, the rooms were immaculate and the staff so friendly and helpful. I'm really pleased I chose the Portofino over Hard Rock, there's no comparison.
Cons:
9.6
The
Exceptional
young couple
09-08-2016
Pros: Loved the design, decor and landscaping of all the buildings except for the Spa. Loved the water taxi and the access to Universal and the staff was wonderful! Loved the pool area. Massages were very good! The view from our 5th floor room was breathtaking and the opera singer under our window at dusk was beautiful and transported us back to our days in European cafes'! Would return here in a heartbeat!
Cons: The bed was not the most comfortable. The decor in the spa left much to be desired; the furnishings and amenities in spa (all areas) were lacking in quality and quantity and more suited to a 2-3 star facility. Unfortunately, the dinner at Bice was disappointing. But we would recommend the bread and Lasagna. Would not recommend the risotto. Our other complaint would have to be all of the low spots in the concrete walks and breezeways between buildings. It rained our first night there and for the next 2 days everywhere we walked around the facility, our shoes were soaked because of all the standing water.
7.9
Mom
Good
family with young children
09-08-2016
Pros:
Cons: Resort is too spread out. Bathroom lacks privacy.
Showing reviews 1 - 5 of 50