Sheraton

AAA Inspector Rating

12401 International Dr

Orlando, FL 32821- Map It

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AAA Inspector Rating Details (scale 1-5)

3.8

Overall

Room4.1

Bath3.4

Public Areas3.7

BEST OF 3 DIAMOND

ARATED

AAA Inspector Notes

Inspector Pick (Family friendly): Finally, quality time with the kids! Swimming, surrey bike rides, airbrush painting and a great arcade room gives us many opportunities to connect.

The property is located within an expansive gated compound that is convenient to all of the area's major attractions. Rooms are attractively decorated and have all the conveniences of home. Guest rooms are great for those who enjoy plenty of space. Each has a living room with a sofa sleeper for extra sleeping accommodations. The resort is ideal for families. There are pools with waterfalls and children's slides, state-of-the-art fitness centers, a staffed business center, planned activities and so much more. Smoke free premises. 1156 condominiums. 5-6 stories, exterior corridors. Accessibility (Call).

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Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Resort Condominium

Location

I-4 exit 67, 2.4 mi e on SR 536, then 2.4 mi n. 12401 International Dr 32821.

AAA Benefit

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Pool

heated outdoor.

Dining & Entertainment

restaurant, full bar.

Business Services

Available on premises

Room Amenities

wireless Internet, safes. Some: high-speed Internet.

Sports & Recreation

sauna, hot tub, steamroom, cabanas, tennis, recreation programs, playground, picnic facilities, trails, exercise room, massage.

Guest Services

complimentary laundry, room service, area transportation-within resort & major attractions.

Terms

check-in 4 pm, 3 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE

Excellent

Based on Ratings from 2026 guests

Showing reviews 1 - 5 of 50

9.4

Verified AAA Guest

Wonderful

Couple

01-13-2017

Pros:

Cons: Wish they provided bottled water in the room that they would charge us for at check out for when people check in late and don't have anything to drink all night. Tap water tastes very bad.

10.0

Kara

Exceptional

review category group of friends

04-22-2018

A great place to stay

Pros:

Cons:

10.0

Jeremy

Exceptional

family with young children

04-22-2018

Exceptional

Pros:

Cons:

10.0

Katrina

Exceptional

family with young children

04-21-2018

Exceptional

Pros:

Cons: The extra bedding for the sofa bed wasn’t very clean.

10.0

Johanna

Exceptional

young couple

04-21-2018

Excellent

Pros: Location, clean and friendly staff

Cons: Nothing

10.0

Luis

Exceptional

young couple

04-21-2018

Exceptional

Pros:

Cons:

10.0

William

Exceptional

review category group of friends

04-21-2018

Exceptional

Pros:

Cons:

10.0

Dimitri

Exceptional

young couple

04-21-2018

Exceptional

Pros:

Cons:

9.6

James

Exceptional

solo traveller

04-20-2018

Exceptional

Pros:

Cons:

10.0

Lukas

Exceptional

young couple

04-20-2018

Exceptional

Pros:

Cons:

9.6

Anonymous

Exceptional

solo traveller

04-20-2018

Exceptional

Pros:

Cons:

6.3

Jdglaser

Pleasant

family with young children

04-19-2018

Pleasant

Pros: Nice pool and property

Cons: Wasn’t as clean as I would have liked, and the beds and pillows were not comfortable at all.

6.7

Dtrujillo

Pleasant

family with young children

04-19-2018

I would stay here again-...

Pros: We were in a two bedroom condo with full kitchen. It was about 1000 sq. feet. Nice kitchen, master bedroom had a huge walk-in shower and separate tub with jets. King bed in one room, two full size beds in another bedroom, each bedroom had its own bathroom. 2nd bedroom bathroom was also quite roomy. TVs in both rooms plus living room. Apartment sized washer and dryer. Air conditioner was down to 60 the whole time we were there for comfort. We shopped at the Publix nearby to obtain groceries which lowered our food bill significantly during our trip vs. eating at the parks, also bought bottled water and snacks to take into the parks. Patio has an enclosed screen and a ceiling fan if you would like to have meals out on the patio-seats 4. Took us approximately 20 or less minutes driving to get to Disney and Universal. Tickets can be bought downstairs in the main lobby which was helpful. At least two pools, a kid friendly pool and a larger pool for anyone else. Parking is free, no valet.

Cons: Found hair in the master shower, so we washed it down. A bowl and colander were dirty, colander was greasy and bowl had food stuck on it. Could have used two frying pans instead of one, also a second large pot. Appliances were a little dated but worked. They don't give sponges to clean the pots, so had to soak overnight. Had late checkout scheduled for our departure date to sleep in after days of getting up early for the theme parks, but had 4 separate knocks at our door starting at 8:00am, which was very frustrating. They were housekeeping and engineering. When I asked the housekeeper, she stated she was being called to ask and check when we were leaving and she apologized and appeared frustrated also that she had to do this. We were never able to relax and enjoy the late check out because someone was always knocking on our door up until 15 minutes before the 1pm checkout. Spoke to David in management, he stated he would forward our concerns about the late checkout. Haven't heard from anyone yet. We bought our theme park tickets on the property, but we had a problem with one of our Universal tickets, it appeared to be a used bar-code according to the theme park, which held us up at the Universal guest relations for over an hour to try to correct while Universal researched it, plus the park was closing early at 6:pm for a private party, so all day it was a mad rush to the rides due to lack of time- it was our only day we planned for this park.

8.8

Francesco

Excellent

family with young children

04-19-2018

Fabulous

Pros:

Cons:

10.0

David

Exceptional

young couple

04-19-2018

Exceptional

Pros:

Cons:

9.6

Oscar

Exceptional

family with young children

04-19-2018

Exceptional

Pros:

Cons:

5.0

Lisa

Fair

family with young children

04-18-2018

Goid until 2 days before...

Pros: The room was clean and spacious

Cons: The hole in the ceiling with the keak and the noise of music, arguments, many people, and children abive us until 2 am that took a phone call to stop it inside then the liud people were out in the parking lot yelling at guests. We left early with our children

8.8

Lindsay

Excellent

young couple

04-18-2018

Fabulous

Pros:

Cons:

7.1

Good

family with young children

04-17-2018

Good

Pros: Nice rooms,pool, location

Cons: Free gift was a timeshare

10.0

Alexander

Exceptional

family with young children

04-17-2018

Exceptional

Pros:

Cons:

7.5

Abdallah

Good

family with young children

04-17-2018

Good

Pros:

Cons:

8.3

Yusepebsas

Very Good

young couple

04-17-2018

Very good

Pros:

Cons:

10.0

Anonymous

Exceptional

young couple

04-17-2018

This was a gift and...

Pros:

Cons:

8.8

Eduardo

Excellent

solo traveller

04-16-2018

My stay was relaxing, productive,...

Pros: Beautiful place, liked the size of the rooms.

Cons: Restaurant was awful, cocktails were terrible, food was cold and not very tasty

8.8

Anonymous

Excellent

family with young children

04-16-2018

Fabulous

Pros:

Cons:

4.2

Anonymous

Disappointing

review category group of friends

04-16-2018

Awful

Pros:

Cons: Service is very bad ! Staff are cold! Irresponsible !

8.3

Elaine

Very Good

family with young children

04-15-2018

Superb facilities, could be closer...

Pros: The apartment was excellent, everything you could need for a super stay. The check in staff were helpful. The shop staff also were helpful and it had basic supplies to keep you covered.

Cons: The site is quite a way from the restaurants and action on International Drive. We were also invited to a timeshare sales pitch which was not appropriate for us and although we did not accept the invitation we were chased to see if we were attending the next morning.

10.0

Nancy

Exceptional

family with young children

04-15-2018

Wonderful

Pros: Beautiful rooms

Cons:

10.0

Dagoberto

Exceptional

family with young children

04-15-2018

Awesome for family vacations!

Pros: Pool and room comfort

Cons: couldn't select the building where is the room.

10.0

Aaron

Exceptional

family with young children

04-14-2018

Exceptional

Pros: The conceiege Tia was amazing. She made our experience amazing! The upgraded room she gave us was amazing, and the property and pools were awesome. Definitely will be back next year!

Cons: The receptionist Beverly was rude and dismissed us.

7.1

Mrs

Good

family with young children

04-14-2018

We had a great holiday...

Pros: Very spaceious appartments.

Cons: We arrived after long flight to be bombarded with signing papers for TIME SHARE. As I was ill I just signed.We went to the meeting and found the STAFF very rude because I wanted to share information with my son who was not with me. So I would just like to say Be aware of this before you arrive!!!!

10.0

Eric

Exceptional

young couple

04-14-2018

Exceptional

Pros:

Cons:

10.0

Amanda

Exceptional

Family with Teens

04-13-2018

Pros: Spacious and comfortable. We loved having a kitchenette, as well as having extra pillows and blankets already available in the room.

Cons: The water pressure in the shower was very poor.

10.0

Natalie

Exceptional

Family with Young Children

04-13-2018

Pros: Beautiful property! Staff was very nice, great pools, great location

Cons:

8.0

Jeff

Very Good

Traveling as Couple

04-13-2018

Pros: Huge rooms. Nice resort

Cons: It's no where near the convention center. That's the location I wanted but this is far from there.

10.0

Alfonzie

Exceptional

Group Traveler

04-13-2018

Pros: Very large and very clean

Cons: Loved everything about it

1.0

Percy

Very Poor

Traveling as Couple

04-13-2018

Pros: Nothing

Cons: Most everything. Staff the worst I have experienced.

9.0

Christopherj

Wonderful

Business Traveler

04-13-2018

Pros: Staff was very friendly.

Cons: Room was nice and seemed well kept but there was a mildew smell throughout that was bothersome.

10.0

Jennifer

Exceptional

Family with Teens

04-13-2018

Pros: Friendly staff and nice,clean apartments. Loved having a washer and dryer since it makes parking so much easier. We saved money by eating breakfast and a couple of meals in our rooms. It is close to all the parks.

Cons: We had a beautiful 1 bedroom unit but it was connected to the rooms next door. We could hear EVERYTHING that was happening next to us and thought of offering the guy some Tums.

7.0

Verified Hotel Guest

Good

Traveling as Couple

04-13-2018

Pros: All suites. Decent layout. Quiet.

Cons: Extremely long check in time even though there were not many guests (30 mins). They try to convince you to join a timeshare presentation at every turn. Apparently certain phases of the property are renovated, ours was old and not 4 star quality at all.

10.0

Yuna

Exceptional

Family with Young Children

04-13-2018

Pros: My baby really like the pool. And staffs (the front staff) are very kind and helpful. I love this place.

Cons:

9.0

Verified Hotel Guest

Wonderful

Business Traveler

04-13-2018

Pros: Good location and friendly staff. Dated rooms

Cons: Smelled like mold

10.0

Gregory

Exceptional

Business Traveler

04-13-2018

Pros: It is a vacation resort place but I was in town for business. The full suite with bedroom, kitchen, dining room and Jacuzzi tub was awesome. The landscaping was spectacular and the location great.

Cons: nothing

9.0

Verified Hotel Guest

Wonderful

Family with Young Children

04-13-2018

Pros: On a family vacation, we used the full kitchen and in-condo washer and dryer A LOT. Staff was amazing. Pool was awesome. Grounds were very well kept. Convenient location for hitting several different Orlando parks, plus Publix right down the street.

Cons: The trash collection rooms were kinda gross...smelly and a mess. Also was not clear which receptacles were for trash and which were for recyclables.

10.0

Verified Hotel Guest

Exceptional

Business Traveler

04-13-2018

Pros: Timeshare apartment, great kitchenette Good linens, housekeeping did a nice job Desk staff courteous and helpful

Cons: Furnishings, grounds & amenities make this a three-star You'll need a car to get around Absurdly high on-site market prices No airport shuttle

10.0

Verified Hotel Guest

Exceptional

04-13-2018

Pros: The room & amenities. Entire staff was great!

Cons:

10.0

Qing

Exceptional

Family with Young Children

04-13-2018

Pros: room, pool, waved bath tube

Cons:

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

04-13-2018

Pros: The suite we stayed in was beautiful. I love how spacious it was.

Cons:

9.0

James

Wonderful

Traveling as Couple

04-13-2018

Pros: Pools..especially the option of the Adult pool area. We love the beds and bedding at Sheratons! It usually is the determining factor if we are between choosing other hotels!

Cons: Was expecting a Keurig coffee machine rather than older drip style. Maybe for a condo they want to provide a larger pot?! Towels were a bit worn. Fitness Centers were a bit small for such a large resort. We had a great time, these weren't game changers

9.0

Azaleah

Wonderful

Family with Young Children

04-13-2018

Pros: The Villa was nice and clean. It had all the toiletries and amenities that we needed! The sheets and blankets on the beds smelled clean. And Parking was free!!!!

Cons:

Showing reviews 1 - 5 of 50