Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Family friendly): Finally, quality time with the kids! Swimming, surrey bike rides, airbrush painting and a great arcade room gives us many opportunities to connect.
The property is located within an expansive gated compound that is convenient to all of the area's major attractions. Rooms are attractively decorated and have all the conveniences of home. Guest rooms are great for those who enjoy plenty of space. Each has a living room with a sofa sleeper for extra sleeping accommodations. The resort is ideal for families. There are pools with waterfalls and children's slides, state-of-the-art fitness centers, a staffed business center, planned activities and so much more.
Smoke free premises. 1156 condominiums. 5-6 stories, exterior corridors. Accessibility (Call).
complimentary laundry, room service, area transportation-within resort & major attractions.
Terms
check-in 4 pm, 3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 2693 guests
Showing reviews 1 - 5 of 50
9.4
Verified AAA Guest
Wonderful
Couple
01-13-2017
Pros:
Cons: Wish they provided bottled water in the room that they would charge us for at check out for when people check in late and don't have anything to drink all night. Tap water tastes very bad.
10.0
Sheree
Exceptional
Traveling as Couple
10-13-2017
Pros: I absolutely loved my stay here. It was only for one night but I will defiantly return for a longer stay.They staff was very welcoming & helpful. The grounds were beautiful. And the apartment was huge. Very spacious and a great location. I'll be back!!
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
10-13-2017
Pros: The location, cleanliness and price. The room had all the amenities I had needed, a kitchen with all the appliances, washer and dryer.
Cons: The bed was not as comfortable as I had expected.
8.0
Verified Hotel Guest
Very Good
Business Traveler
10-13-2017
Pros: It's a very nice property with nice amenities.
Cons: In the living rm/kitchen of my villa I could hear the family in the next villa as if they were with me in my unit. If not for that I would've given 10's across the board. Did not have hot water one morning but that glitch could happen anywhere.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: Pools
Cons: Parking
10.0
Amir
Exceptional
Family with Young Children
10-13-2017
Pros: Very clean and spacious. Great environment, pool, restaurant. We were upgraded to a two bedroom with Jacuzzi. Washer dryer in unit, with most of the rooms having a trace facing the pool. a supermarket inside the campus. Helicopter tour is right next to it
Cons: There were many hotels in this area, but 12-15 minutes drive far from most of what we needed including the convention center, Universal studio, city center, and outlet mall. Safe area. there are many shops, restaurants, CVS, etc close by.
10.0
Benedict
Exceptional
Family with Young Children
10-13-2017
Pros: Everything was perfect
Cons: No
10.0
Justin
Exceptional
Traveling as Couple
10-13-2017
Pros: It was better than I ever could have expected! Great rooms and beautiful property!
Cons: Nothing! I'd love to stay there again!
10.0
Amanda
Exceptional
Family with Teens
10-13-2017
Pros: Spacious and comfortable. We loved having a kitchenette, as well as having extra pillows and blankets already available in the room.
Cons: The water pressure in the shower was very poor.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: great condo, clean, cozy, comfortable, nice environment, have several pools onsite, great location, highly recommend
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Teens
10-13-2017
Pros: Loved the separate bedroom and kitchen.
Cons: The bathroom had 2 doors.
10.0
Rene
Exceptional
Family with Young Children
10-13-2017
Pros: Everything is near by. Free parking. Free shuttle. Resort indoor market and restaurants. Clean
Cons:
10.0
Lorena
Exceptional
Family with Young Children
10-13-2017
Pros: Pool grounds staff
Cons:
1.0
Percy
Very Poor
Traveling as Couple
10-13-2017
Pros: Nothing
Cons: Most everything. Staff the worst I have experienced.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: Cleanliness and location
Cons:
8.0
Knut
Very Good
Solo Traveler
10-13-2017
Pros: Great room and location. Super Nice pool and exercise room
Cons: All was very good
10.0
Justin
Exceptional
10-13-2017
Pros: It felt like home! It was soooo perfect so roomy plenty of space huge porch/balcony and had laundry in the room! And that bathroom oh my!! The tub was huge!!!
Cons: Only complaint is that the tub jacuzzi jets didn't work.
10.0
Arturo
Exceptional
Traveling as Couple
10-13-2017
Pros: Nice everything as expeted
Cons:
8.0
Tonja
Very Good
Traveling as Couple
10-13-2017
Pros: Two hot tubs!
Cons: 10:00 am check-out
10.0
Jennifer
Exceptional
Family with Teens
10-13-2017
Pros: Friendly staff and nice,clean apartments. Loved having a washer and dryer since it makes parking so much easier. We saved money by eating breakfast and a couple of meals in our rooms. It is close to all the parks.
Cons: We had a beautiful 1 bedroom unit but it was connected to the rooms next door. We could hear EVERYTHING that was happening next to us and thought of offering the guy some Tums.
10.0
Yuna
Exceptional
Family with Young Children
10-13-2017
Pros: My baby really like the pool. And staffs (the front staff) are very kind and helpful. I love this place.
Cons:
10.0
William
Exceptional
Traveling as Couple
10-13-2017
Pros: GREAT RESORT,CLEAN,VERY POLITE AND HELPFUL STAFF.
Cons: NO
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
10-13-2017
Pros: On a family vacation, we used the full kitchen and in-condo washer and dryer A LOT. Staff was amazing. Pool was awesome. Grounds were very well kept. Convenient location for hitting several different Orlando parks, plus Publix right down the street.
Cons: The trash collection rooms were kinda gross...smelly and a mess. Also was not clear which receptacles were for trash and which were for recyclables.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros: The hotel is located on Intl drive, but far enough away from the "tourist hell" part of Intl Drive. Near food and groceries. Beautiful family friendly resort.
Cons: The time share sell. Nice presentation, but pushy sellers.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: This resort was perfect for a family with small children period both pools were Z-Ro and Trae and the splash pad and pirate ship kept our kids entertained for hours. The resort was conveniently located to Disney and Disney Springs.
Cons:
6.0
Ziyad
Pleasant
Traveling as Couple
10-13-2017
Pros: Location
Cons: You gotta work on your staff behavior especially the front desk.
9.0
Anthony
Wonderful
Traveling as Couple
10-13-2017
Pros: Pool
Cons: No trash can in the bathroom
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: Pool area
Cons: Wasn't what I expected somewhat ok
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: Rooms were comfortable and property is well kept.
Cons:
10.0
Shawn
Exceptional
Business Traveler
10-13-2017
Pros: Nice and quiet condo to relax in after a long day of working. Have the kitchen. Was also great for a quick morning breakfast. Didn't even use the pools but they looked like fun.
Cons:
9.6
Kay
Exceptional
young couple
10-10-2017
Overall, it is a beautiful...
Pros: The suite was great - very spacious and nice to live in for a week! We had everything we needed for the week we were there.
Cons: The bed just wasn't that comfortable...nor the couch. It was hard to sleep...
7.5
Peter
Good
family with young children
10-10-2017
Good
Pros:
Cons:
7.9
Anonymous
Good
solo traveller
10-09-2017
Good
Pros:
Cons: I was booked here without being told that the restaurant and one of the pools was closed. Not cool. At least I had a kitchen and could cook for myself.
7.5
Lauren
Good
young couple
10-07-2017
Great location but poor service.
Pros: Great location and lay out of hotel.
Cons: Check in and amenities. To pushy on timeshare at check-in! We asked for a room near to the quiet pool which we got. But they failed to mention this was due to close on day 2 out of our 10 day trip! Poor customer service at the bar... Erick had no manners whatsoever on a few occasions!
3.8
Richard
Poor
solo traveller
10-07-2017
Miss leading, poor.
Pros: Not a lot bed was comfy
Cons: Room smelled of foist, could of been cleaner, mould round shower, general cleanliness was poor.
The main restaurant is under construction this wasn't mentioned on booking.com,I did complain to the manager tbh he wasn't interested, it's there website (Sheraton) and it is but I didn't book through there website, I booked through booking.com, so it's there fault, not it isn't it's yours it's up to you update there website, and no I didn't get told when I checked in. so anyhow you can eat outside in the dark at night or have it in your room, it's ok though apparently the amamenitie is still avaible so that's fine.
Locker rooms where not that clean.
They are quite good at trying to sell you there options package, or timeshare and will give you a $100 if you do,or money off park tickets,all these areas where you have your consultation are all nice and clean, I'd say perfect for sitting and having food at night if the main restaurant is under construction!!
Thanks but no thanks, the response I got from the reception manager when I complained was amateur to say the least.
10.0
Anonymous
Exceptional
mature couple
10-07-2017
Exceptional
Pros:
Cons:
10.0
Travel
Exceptional
review category group of friends
10-05-2017
It was awesome and we...
Pros: The bathrooms were very nice!!! Enjoyed the spa tub in the master bath. Also the pirate pool area is great for kids
Cons: The restaurant was under renovation so there was no breakfast but we ordered room service several times and it was great
7.1
Jennipher
Good
family with young children
10-05-2017
Good
Pros:
Cons:
9.2
Sozan
Wonderful
family with young children
10-05-2017
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
10-04-2017
Great Holliday with the family
Pros: Everything was excellent we didn't have time to enjoyed it all because the hurricane but the pool was awesome.
Cons:
10.0
Yuliet
Exceptional
family with young children
10-03-2017
Exceptional
Pros:
Cons:
9.2
Toni
Wonderful
review category group of friends
10-02-2017
I enjoyed it.
Pros: The bed was very comfortable. Beautiful surroundings outside with fountains and walkways
Cons: First room had a bad odor and we had to move.
9.2
Anonymous
Wonderful
family with young children
10-02-2017
Superb
Pros:
Cons:
9.2
Cassie
Wonderful
young couple
10-01-2017
Superb
Pros:
Cons: Wish there was easier and more convienient restaurants around.
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