Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This property is located within an expansive gated compound that is convenient to all of the area's major attractions. Rooms are attractively decorated and have all the conveniences of home. Guest rooms are great for those in need of a lot of space and have a living room with a sleeper sofa for extra guests. The resort is ideal for families and offers a slew of recreational amenities, including pools with waterfalls and children's slides, state-of-the-art fitness centers, a staffed business center, planned activities and so much more.
Smoke free premises. 1156 condominiums. 5-6 stories, exterior corridors. Accessibility (Call).
complimentary laundry, room service, area transportation-within resort & major attractions.
Terms
check-in 4 pm, 3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 2693 guests
Showing reviews 1 - 5 of 50
9.4
Verified AAA Guest
Wonderful
Couple
01-13-2017
Pros:
Cons: Wish they provided bottled water in the room that they would charge us for at check out for when people check in late and don't have anything to drink all night. Tap water tastes very bad.
10.0
Deborah
Exceptional
06-23-2017
Pros: The room was great. When we needed anything they were right there. The buildings had elevators which made it good for my mother in law with a bad knee.
Cons:
1.0
Verified Hotel Guest
Very Poor
Family with Teens
06-23-2017
I called the main office to inform them about the smell in the room of mold and they sent an engineer. All they did was spray it, but it was so strong that my daughter and I had to sleep in the living room area on the sofa bed. I would wake up wheezing and with a massive headache. My daughter was also feeling sick.
Pros: The main pool and their on-site restaurant.
Cons: The hotel room smelled of mold. I couldn't sleep in the room where it was the strongest so I moved to the sofa bed.
10.0
Davetta
Exceptional
Traveling as Couple
06-23-2017
Pros: We had a really good time at the Sheraton. From the moment we arrived at the Sheraton Hotel the employees were really nice. Our room was really nice and clean. It wasn't for from Disney World, Outlets and alot of good restaurants.
Cons: We like everything about this hotel.
10.0
Sheree
Exceptional
Traveling as Couple
06-23-2017
Pros: I absolutely loved my stay here. It was only for one night but I will defiantly return for a longer stay.They staff was very welcoming & helpful. The grounds were beautiful. And the apartment was huge. Very spacious and a great location. I'll be back!!
Cons:
10.0
Amir
Exceptional
Family with Young Children
06-23-2017
Pros: Very clean and spacious. Great environment, pool, restaurant. We were upgraded to a two bedroom with Jacuzzi. Washer dryer in unit, with most of the rooms having a trace facing the pool. a supermarket inside the campus. Helicopter tour is right next to it
Cons: There were many hotels in this area, but 12-15 minutes drive far from most of what we needed including the convention center, Universal studio, city center, and outlet mall. Safe area. there are many shops, restaurants, CVS, etc close by.
10.0
Benedict
Exceptional
Family with Young Children
06-23-2017
Pros: Everything was perfect
Cons: No
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: Hotel is conveniently located on International Drive and is close to many attractions we visited. The on-site pool and pirate ship were a hit with our kids!
Cons: The garbage disposal had some fruit or other decaying material in it that started to smell the first night. They were able to get a maintenance person to come fix it, but the initial odor was not appreciated.
10.0
Justin
Exceptional
Traveling as Couple
06-23-2017
Pros: It was better than I ever could have expected! Great rooms and beautiful property!
Cons: Nothing! I'd love to stay there again!
9.0
Scott
Wonderful
Family with Young Children
06-23-2017
Pros: Tons of space for the family. Great location
Cons: Towels were delivered late everyday to room. Cleaning staff kicked out my wife 5 mins early and was rude about it
10.0
Natalie
Exceptional
Family with Young Children
06-23-2017
Pros: Beautiful property! Staff was very nice, great pools, great location
Cons:
10.0
Lorena
Exceptional
Family with Young Children
06-23-2017
Pros: Pool grounds staff
Cons:
8.0
Verified Hotel Guest
Very Good
Business Traveler
06-23-2017
Pros: Size of room
Cons: Time share pitch
1.0
Percy
Very Poor
Traveling as Couple
06-23-2017
Pros: Nothing
Cons: Most everything. Staff the worst I have experienced.
8.0
Verified Hotel Guest
Very Good
Family with Teens
06-23-2017
Pros: Room, helpful staff
Cons: Rates
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Cleanliness and location
Cons:
8.0
Knut
Very Good
Solo Traveler
06-23-2017
Pros: Great room and location. Super Nice pool and exercise room
Cons: All was very good
10.0
Justin
Exceptional
06-23-2017
Pros: It felt like home! It was soooo perfect so roomy plenty of space huge porch/balcony and had laundry in the room! And that bathroom oh my!! The tub was huge!!!
Cons: Only complaint is that the tub jacuzzi jets didn't work.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: No resort fees!
Cons: I liked it all.
10.0
Jennifer
Exceptional
Family with Teens
06-23-2017
Pros: Friendly staff and nice,clean apartments. Loved having a washer and dryer since it makes parking so much easier. We saved money by eating breakfast and a couple of meals in our rooms. It is close to all the parks.
Cons: We had a beautiful 1 bedroom unit but it was connected to the rooms next door. We could hear EVERYTHING that was happening next to us and thought of offering the guy some Tums.
10.0
Sheila
Exceptional
Family with Young Children
06-23-2017
Pros: Everything the kindness the want to make sure yohr stay was awesome spacous cleanliness
Cons: Nothing
10.0
William
Exceptional
Traveling as Couple
06-23-2017
Pros: GREAT RESORT,CLEAN,VERY POLITE AND HELPFUL STAFF.
Cons: NO
5.0
Verified Hotel Guest
Fair
06-23-2017
Pros: Location
Cons: Bad daily cleaning
10.0
Tierra
Exceptional
06-23-2017
Pros: I liked everything about this hotel it was clean, well stocked with everything. The staff was excellent, couldnt have had a better stay. I will definitely be returning.😜
Cons: There was nothing that I didnt like ðŸ‘Â
10.0
Gregory
Exceptional
Business Traveler
06-23-2017
Pros: It is a vacation resort place but I was in town for business. The full suite with bedroom, kitchen, dining room and Jacuzzi tub was awesome. The landscaping was spectacular and the location great.
Cons: nothing
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
06-23-2017
Pros: On a family vacation, we used the full kitchen and in-condo washer and dryer A LOT. Staff was amazing. Pool was awesome. Grounds were very well kept. Convenient location for hitting several different Orlando parks, plus Publix right down the street.
Cons: The trash collection rooms were kinda gross...smelly and a mess. Also was not clear which receptacles were for trash and which were for recyclables.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: The hotel is located on Intl drive, but far enough away from the "tourist hell" part of Intl Drive. Near food and groceries. Beautiful family friendly resort.
Cons: The time share sell. Nice presentation, but pushy sellers.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: This resort was perfect for a family with small children period both pools were Z-Ro and Trae and the splash pad and pirate ship kept our kids entertained for hours. The resort was conveniently located to Disney and Disney Springs.
Cons:
10.0
Alan
Exceptional
06-23-2017
Pros: The room
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: room condition friendly staff(especially front desk staff. ) children's pool
Cons:
7.5
James
Good
young couple
06-18-2017
Pros: The Location was easy to find with Sat Nav which is a must for travelers in Florida , sufficient parking and good security onsite .
The staff kept the suite clean and tiday and the bed was comfy balcony overlooking the lake with bug nets , fan ,table , chairs , clean lifts to all floors
TVs were fine lounge and bedroom , Washer & Dryer were a saviour due to the bad weather we experianced .
Easy check in and check out as as a family location good facilities with the pool,market shop and Starbucks
Cons: Around 9pm the corridors on you landing become noisy with young children returning from the parks hyper ,after 1030pm things quite down with only the occasional inconsiderate noisy family.
The suites are clean and tidy , the appliances while not new ,everything worked and was sufficient.
The bathrooms could benift from a better shower arrangement to avoid the possibility of scorching children and the bathroom products could be better.
A car is must as always for these type of holidays as you have to drive everywhere plus its a miniumn of 20 mins to the main area of IND depending on traffic upto 45 mins plus . Limited restaurants and no bars nearby so designated driver always required as taxis are very expensive.
International drive is huge , location is key ,Ideal for Seaworld 5 mins away , Disney 30 plus mins , but Universal depending on traffic allow 1 hr when busy we used I4 which bypasses IND but watch out for peak traffic times especially during the afternoon tropical storms in June
7.5
Dean
Good
review category group of friends
06-18-2017
Pros: Staff all really friendly. the pools were great! The kitchen had everything that we needed and the apartments were really well appointed. Beds super comfy. You will not regret staying here! Cant wait to come back.
Cons: Nothing to fault in regards to the rooms or the resort, just a couple of things to take note of if you're planning to stay..The line at the tour desk in the main lobby on the afternoons were far too long for one person to cope with. Understandably, the tour desk agents are hit with quite excessive questions per person and this takes time, maybe a second person in the evenings for short period would really help. Also, the 'market' within the resort as they call it, is more like a really small canteen type shop which is quite a walk through to the rear corner of the property. Its definitely not central so make sure you plan what you need to get so that you don't have to walk there several times per day.
9.2
Joseph
Wonderful
family with young children
06-16-2017
Pros: Bed was comfy. Front desk staff very nice and upgraded me to a balcony room. The pools were wonderful, especially the pirate pool! The nighttime pool movie and smores were pretty fun. Close to Disney (15-20 minutes). Love all the amenities in the hotel room (dishes/dishwasher/washer and dryer). The price was great for this place!
Cons: We were swimming in the pool first day we arrived and a very mean lifeguard came out and blew the whistle at us (we were the only ones there). Was very rude and told us to get out the pool is closed. He said "I don't know how you got in here the gate was locked". But obviously it wasn't. The pool was closed most of the day due to storms nearby but over hotel it was hot and sunny so waste of a day for us. The playground area near us was closed. And we waited so long for our breakfast at the restaurant, 3 other families arrived after us, ordered ate and left before we got served. And we only had a turkey wrap and fruit and yogurt.
8.3
Lewis
Very Good
family with young children
06-16-2017
Pros: Great value! Generally well kept resort, other than some room issues. Don't have to pay to park, which is great, as this can really add up. Very nice pools! Marketplace on property.
Cons: Requested top floor. No one responded until the second day there. Bed had a NASTY stain on the cover. Quite a bit of dust.
10.0
Luis
Exceptional
family with young children
06-16-2017
Pros: The rooms were big and is so nice
Cons:
10.0
Shawn
Exceptional
review category group of friends
06-14-2017
Pros: loved them room, location, and pool
Cons: little confusing till you got the lay of the land
10.0
Hanizah
Exceptional
family with young children
06-14-2017
Pros: The resort ground is very relaxing, lush green, and spacious. It offers a lot of activities for families. The villa we rented was perfect; our rooms were spacious and come with an ensuite bathroom, so my husband and I and our two adult children have our own privacy. My husband and adult sons love the VR (Virtual game) and the staff attending to us was very helpful and knowledgeable about VR. The kitchen was fully equipped--the utensils and crockery were very clean. Definitely will stay there again! Parking is free and plenty!
Cons:
7.1
Aaron
Good
solo traveller
06-14-2017
Pros: I can see how this place would be a good choice for outdoorsy families
Cons: Lack of hot water, some mornings there was no hot water. When checked in the toilet wasn't cleaned or at least not properly . Also a pit not more options for dining for a place that size
9.6
Denise
Exceptional
family with young children
06-13-2017
Pros: We liked the cleanliness and the ease of coming and going.
Cons: The room had a slight urine smell like a pet smell.
10.0
Ricardo
Exceptional
review category group of friends
06-12-2017
Pros: The pool was amazing and the rooms were very clean.
Cons: AC leak in living room.
8.3
Adriana
Very Good
family with young children
06-12-2017
Pros: Pool and grocery store was close to my room made it convenient for us .
Cons: getting called as soon as I got to my room to go up to front desk , it felt like I was being hounded to go up to front desk. My son was sick that whole weekend and had a fever , it was a little hard for him to enjoy :( Hopefully we can visit again and he can enjoy it better.
8.3
Anonymous
Very Good
family with young children
06-12-2017
Pros: Location
Cons: Wi-Fi
8.8
Lee
Excellent
family with young children
06-11-2017
Pros: The location was great. It was very close to the Disney theme parks and downtown springs. Plenty of eating places in the area. The resort had activities daily, fitness, pool, and other nice amenities to stay active on the property too. It was a overall solid experience and choice that we made.
Cons: I would say the only thing I thought could have been a little better was the sofa bed mattress being thicker, and the sofa pillows being clean a little bit more or the sofa bed changed out. It looked a little dated out. Other then that everything was fine.
10.0
Shane
Exceptional
family with young children
06-11-2017
Pros: Loved the atmosphere, water ponds, and ducks.
Cons: The Freezer on our refrigerator seemed as if it was not working as good as is should be. Ice cream stayed soft.
7.9
Quarvez
Good
family with young children
06-10-2017
Pros: Rooms were spacious and came very equipped.
Cons: Sales rep for timeshare was VERY RUDE AND INSULTING!Original room was very outdated and old. Told manager and he had me switched to a much nicer room.
9.6
Jessica
Exceptional
family with young children
06-09-2017
Pros: The pools were a great feature for our children 6 and 9. Conveniently located to the parks.
Cons: Some of the staff seemed to carry on personal conversations in the pool and restaurant areas.
10.0
Krystal
Exceptional
family with young children
06-07-2017
Pros: I stayed in the two bedroom villa, and it was beautiful.The detail to the cleanliness was also clearly seen.I loved the grounds of the property as well, absolutely beautiful!
Cons: Check in times in Florida hotels as a whole should be earlier.
10.0
William
Exceptional
family with young children
06-06-2017
Pros: property was very well keep and nice the staff was very friendly and the parking was wonderful
Cons: can't think of anything that was not top notch!
10.0
Peggy
Exceptional
family with young children
06-06-2017
Pros: Bed was great
Cons: Nothing
5.8
Naty
Okay
young couple
06-06-2017
Pros: Main Pool and Jacuzzi were amazing. There is everything around this hotel, as in fast food, malls, gas stations, theme parks. Location was great!
Cons: Tub/Shower in unit was EXTREMELY FILTHY, sofa bed had 2 huge stains on it, extremely disappointed. Daily housekeeping did a horrible job.
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