Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Romantic): When the mood dial turns to romance, this hotel's on my list. The "Romantic Retreat" package is my favorite. No need to wait for Valentines' Day!
Luxury awaits in cozy rooms with dark hues, custom furnishings and plush bedding. Art lovers will be jazzed here. A wealth of art and a rare Imperial Grand Bosendorfer piano are on display. The rooftop pool has tropical foliage and is not only an inviting place to relax and unwind, it's a great spot to hold a special event or private party.
Smoke free premises. 247 units. 15 stories, interior corridors. Accessibility (Call).
check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 210 guests
Showing reviews 1 - 5 of 50
6.0
Shivana
Pleasant
Traveling as Couple
10-13-2017
Pros: Great location near to the Amway Center.
Cons: There was no bathroom toiletries in the room, I had to go down to the front desk and ask. Also, there was 1 package of coffee and 1 tea packet for a room booked for 2. I expected that with a 4.5 star hotel,I would not have to deal with this.
10.0
Andrea
Exceptional
Traveling as Couple
10-13-2017
Pros: The rooms are appointed nicely, the staff is attentive and the food was good
Cons: No usb charging capability on the rooms
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: In the heart of downtown, this location could not have been better! It's clean and eccentric, which is beautiful! And the staff was great!
Cons: The location is great! Finding how to get in was a little difficult, we got confused finding the entrance more than once. The bar wasn't great, I paid $12 for a manhattan that most definitely was not a manhattan, even after sending it back to be fixed.
10.0
Amy
Exceptional
Traveling as Couple
10-13-2017
Pros: The staff was amazing. Made our stay.
Cons:
10.0
C
Exceptional
Solo Traveler
10-13-2017
Pros: Location
Cons: Parking
10.0
Ashley
Exceptional
Group Traveler
10-13-2017
Pros: We arrived at the hotel and met very friendly staff. We had lunch and dinner in restaurant it was delicious! Close to arena and was able to walk to concert! It was a quick walk that felt safe.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-13-2017
Pros: Great staff, wonderful bed, and great pool even though we didn't get to use it because of bad storms.
Cons: Parking is very challenging and there is nowhere to pull up and drop off passengers and bags.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Nice hotel in good location
Cons:
9.6
Robert
Exceptional
young couple
10-12-2017
Romantic, comfortable hotel with great...
Pros: Hello!
Philip, the concierge manager was world class! Gabriela and I were celebrating our 17 year wedding Anniversary. I reached out to the hotel prior to our visit to arrange some unique surprises and Philip, the GM (Admin. Assistant from Venezuela) were so accommodating, professional, and helpful.
I've told several of my Tampa friends about the property and can't wait to visit the sister property in Saint Augustine.
Regards,
Robert Kantor
Cons: Concierge lounge was closed
10.0
Anonymous
Exceptional
young couple
10-10-2017
Exceptional
Pros:
Cons:
9.6
Gigi
Exceptional
family with young children
10-09-2017
Exceptional
Pros: The front desk staff was extremely friendly. The hotel was in great location for our purpose of Amway center. The room was very clean and comfortable.
Cons: The walls between rooms apparently are not very insulated. Literally heard the next room guest sneeze as if they were in our room. A small fridge would be nice in the rooms
8.3
Michael
Very Good
young couple
10-09-2017
Very good
Pros:
Cons:
6.3
Anonymous
Pleasant
solo traveller
10-05-2017
Pleasant
Pros:
Cons:
10.0
Amanda
Exceptional
review category group of friends
09-28-2017
Exceptional
Pros:
Cons:
9.2
Mariacarolinacambi
Wonderful
young couple
09-26-2017
Irma’s Hurricane Oasis
Pros: The hotel was gorgeous. The staff was young, willing to help and very friendly. Although times weren’t that smooth and we had curfew the hotel made my stay in Orlando the safest of all places. Thanks to all staff including the room service from restaurant who were specially attentive to all details. The food of the hotel was great. Special emphasis to the deco :)I felt safe during the hurricane and would like to thank all the staff for working always so happily and attentively throughout all days we had curfew.
Cons: Nothing
9.6
Kendra
Exceptional
young couple
09-26-2017
Exceptional
Pros: Yes overall good
Cons:
10.0
Anthony
Exceptional
review category group of friends
09-25-2017
The hotel was great. Excellent...
Pros: The hotel was amazing
Cons: Being charged for beverages in the fridge just for picking a drink up and putting it back down
7.5
Anonymous
Good
mature couple
09-10-2017
Good
Pros:
Cons:
2.5
Scott
Poor
family with young children
09-08-2017
just was so bad he...
Pros: food sucked and service just not there compared to a motel six they where so bad i still don't want to talk about it,, I liked nothing never again stay there..
Cons: nothing im done with that place.
9.6
Anonymous
Exceptional
solo traveller
09-05-2017
Exceptional
Pros:
Cons:
9.2
Felix
Wonderful
review category group of friends
09-04-2017
Superb
Pros: No other hotel is better located in Orlando if you plan to enjoy Orlando's Downtown and not it's theme parks. It's smack in the center. The rooms are beautiful and comfortable and the sunday brunch is excellent.
Cons: I've been in the hotel several times in the past 12 months, and the restaurant menu gets old quick. It's great food, but not so much variety.
Expensive cost of overnight parking with valet. And neither the hotel nor the booking website tell you in advance how much it is.
6.7
Ana
Pleasant
family with young children
08-31-2017
Fair, wouldn't consider returning unless...
Pros: Very convenient location for an activity at the Phillips convention center across the street. Very nice decor.
Cons: Service and organization could have been better. Emergency alarm sounded at 2:00 am and we exit the hotel. The staff appeared confused and let us in with the alarm going on. It kept going on for another half an hour and we went back downstairs confused. There was no contact nor explanation to what happened from the staff, we felt unsafe. Only valet parking, and service could be better. Once they brought the car I gave them the tip and had to load the luggage into the back myself, he didnt offered to help.
10.0
Kimberly
Exceptional
review category group of friends
08-28-2017
Exceptional
Pros:
Cons:
10.0
Angela
Exceptional
review category group of friends
08-26-2017
I loved the woman giving...
Pros: Decor
Cons: Not enough products for resale in spa
10.0
Anonymous
Exceptional
review category group of friends
08-16-2017
If I'm ever in the...
Pros: Bed was comfortable. Room was spacious. Hotel staff were extremely accomodating.
Oh, and the workout room has great equipment for use!
Cons:
3.8
Anonymous
Poor
review category group of friends
08-14-2017
Poor
Pros:
Cons:
8.8
Garrett
Excellent
young couple
08-14-2017
I was satisfied with everything...
Pros: Staff was great the beds were amazing. food was fantastic
Cons: You were required to use their valet parking deck which was not free. Nor was it comparable in price to the public lots nearby (twice as much cost).
9.6
Eriana
Exceptional
solo traveller
08-11-2017
I loved my stay at...
Pros: The whole hotel was beautifully designed, even including the pool area. It was very relaxing up there and the pool was surprisingly clean. The room I stayed in was comfortable and felt luxurious. The staff were friendly and easy to work with. With all of this, I found myself wishing it were an apartment complex and I were living there!
Cons: There were room service carts with dirty plates left in the hallway for most of the day. Meanwhile, housekeeping staff walked past it multiple times. The ice machine did not work on the floor I was staying on. Finally, I wanted to enjoy the the hot tub, but it seemed a little dirty.
5.0
Brandon
Fair
solo traveller
08-10-2017
Passable
Pros:
Cons:
10.0
Cindi
Exceptional
young couple
07-31-2017
Our favorite weekend getaway in...
Pros: The staff was amazing! I sang Going to the Chapel with the Valet Staff in the garage. The Front Desk staff was very helpful and accommodating. They gave us exactly the room we wanted. They had Servers at the pool and water and towels for us. When we missed breakfast at the hotel, they gave us a recommendation for a restaurant within walking distance that serves breakfast meals all day. We would definitely stay at this property again!
Cons: There were two outlets in the bathroom that did not work. There was one that did work, so we were OK.
7.9
Lori
Good
young couple
07-24-2017
Good
Pros:
Cons:
10.0
Christine
Exceptional
solo traveller
07-23-2017
Great spot downtown orlando
Pros: Pretty, large, comfortable room. Good coffee.
Cons: Nothing
9.6
Lars
Exceptional
young couple
07-18-2017
Exceptional
Pros: ambience
Cons: Walk through a coffee bar to get to the street
10.0
Giuseppe
Exceptional
young couple
07-17-2017
Exceptional
Pros:
Cons:
10.0
Michelle
Exceptional
family with young children
07-14-2017
Convenient to everything downtown
Pros: Bed was wonderful and bath was big and nice
Cons: Pool was small and crowed
9.6
Anabelle
Exceptional
young couple
07-13-2017
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
review category group of friends
07-08-2017
Superb
Pros:
Cons:
10.0
Kelli
Exceptional
review category group of friends
06-26-2017
Exceptional
Pros: The bed was amazing
Cons: Price of valet
9.6
Anonymous
Exceptional
young couple
06-22-2017
Exceptional
Pros:
Cons:
10.0
Faridha
Exceptional
review category group of friends
06-22-2017
I look forward to my...
Pros: The staff was amazing!
Cons: Everything was terrific
9.6
Harry
Exceptional
young couple
06-20-2017
Top of the line luxury...
Pros:
Cons:
9.2
Chanikqua
Wonderful
young couple
06-19-2017
Superb
Pros:
Cons:
9.2
Harry
Wonderful
young couple
06-19-2017
Superb
Pros:
Cons:
10.0
Wynns
Exceptional
young couple
06-14-2017
Great Place to Stay!
Pros: It's a beautiful hotel in a fantastic location. The staff is friendly and knowledgeable about the area.
Cons:
9.2
Felix
Wonderful
family with young children
06-12-2017
Superb
Pros:
Cons:
10.0
Kristin
Exceptional
young couple
06-12-2017
Exceptional
Pros: Beautiful hotel and wonderful staff.
Cons: Our room had a view of a wall and when we called to ask to move we were told they were all booked and no other rooms were available. However a friend that had not planned on staying went and booked a room the same day and was given a stunning room with a beautiful view of downtown. Very disappointing... the hot tub by the pool was not hot.
10.0
Jeannette
Exceptional
solo traveller
06-12-2017
a great choice- simple, safe,...
Pros: location, privacy on the concierge floor.
Cons: main entrance was also the valet drop-off, a pull-around driveway, although there were plenty of attendants. there was no pedestrian walk-in door along the sidewalk, probably because the intersecting streets it sits on are quite busy.
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