The Ritz-Carlton Orlando, Grande Lakes

AAA Inspector Rating
8.7
Excellent
477 Guest Ratings
4012 Central Florida Pkwy
Orlando, FL 32837- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
4.8
Overall
Room4.8
Bath4.7
Public Areas5.0
AAA Inspector Notes
Inspector Pick (Family friendly): So much for the kids to do here! Mine enjoy the reptiles, turtles and the bunny in the kids center.
Manicured grounds, lush foliage and a winding road create a great first impression. Posh rooms with custom furniture and fine amenities ensure a luxurious stay. Expect first-class service. There's something for everyone at the resort, including a renowned golf course, several pools, a health club and a world-class spa with numerous services. Adults can indulge in spa time after hitting the links while the children enjoy time at Ritz Kids. Each room includes a balcony with beautiful views of the grounds. The hotel is expansive and shares its facilities with its sister property, the JW Marriott Orlando, Grande Lakes. Smoke free premises. 582 units, some two bedrooms. 14 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
I-4 exit 71, 2.8 mi e. 4012 Central Florida Pkwy 32837.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Eco Certification
The Florida Green Lodging Program recognizes environmentally conscientious lodging facilities across the state.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, also, Highball & Harvest, NORMAN'S, see separate listings, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, fishing, regulation golf, tennis, recreation programs, kids club, bicycles, playground, lawn sports, trails, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, rental car service, luggage security pick-up, airport transportation, room service, child care, area transportation-selected attractions.
Terms
N, check-in 4 pm, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 477 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything about our stay was perfect. The room was clean, updated, and spacious. The staff was extraordinarily friendly and helpful and went above and beyond to make our stay exceptional.
Cons: N/A
10.0
Anonymous
Exceptional
08-11-2017
Pros: All the employees went over the top to please us! It was the best experience I've ever encountered!!!!!! Hotel employees in the restaurant!!! Hotel employee at the front desk!!!!!! Also Hotel employee at the front desk!!!!! We will tell everyone how great
Cons:
7.5
Anonymous
Good
02-23-2016
Great property, but service needs...
Pros: The property is great, and the restaurants also appear to be great, if you can get a table!!
Cons: The hotel has poor planning and the service is not up to par to other Ritz Carlton hotels. On saturday night the two restaurants on property were fully booked (we called a few hs in adva ce), and the in room dining had a 2 HOURS wait!! I've never seen this in a 5 star hotel, not even in Vegas during a big holiday.
6.3
Anonymous
Pleasant
02-21-2016
Overall good. Just not made...
Pros: Service in highball harvest was excellent. Breakfast buffet great, but pricey. Pool and poolside service is great.
Cons: Reception service wasn't the warmest. Courteous but functional.
10.0
Anonymous
Exceptional
02-18-2016
It was paradise
Pros: The staff was extremely nice and took very good care of my son and I
Cons: There wasn't anything I didn't like
Showing reviews 1 - 5 of 50