With elaborate designs, sleek décor concepts and a theme that hinges on an Asian influence, this hotel brings a trendy vibe to the island of Palm Beach. The experience begins as soon as you pull up to the property. Just to the west, across the front drive, you will find the infinity pool and hot tub. Situated away from the beach, guests can relax in peace in their very own cabana while enjoying a thirst-quenching cocktail. The lobby features two levels and is accented with dark wood tones, stone-tile floors, bamboo plants and the soothing sounds of trickling water. The beach is just out the rear of the lobby and serves as your backdrop to serenity for the duration of your stay. Guest rooms are all adorned with dark wood furnishings and feature bronze porcelain floors, upscale bedding packages and mini bars. There is a plethora of water and health activities on site for guests' convenience.
Smoke free premises. 134 units. 6 stories, interior corridors. Accessibility (Call).
Oceanfront. On SR A1A (Ocean Blvd), 0.4 mi n of SR 802 (Lake Ave). 2842 S Ocean Blvd 33480.
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
2 restaurants, full bar.
Room Amenities
pay movies, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, motor boats, self-propelled boats, snorkeling, bicycles, exercise room, spa.
Guest Services
valet laundry, boarding pass kiosk, room service, area transportation-within 5 mi.
Terms
N, check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 334 guests
Showing reviews 1 - 5 of 50
3.0
Anonymous
Poor
08-11-2017
Pros: Hotel and pool facility was accessible by handicapped guests.
Cons: Not being informed of the mandatory valet parking and thier ridiculous $27/night parking fee. Peeling laminate on sink vanity,No info/policy/amenities book,No ice machine and room service stops at 11 pm,Dirty spots on robes,Floor tiles slippery when wet
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything
Cons: Nothing
6.0
Anonymous
Pleasant
08-11-2017
Pros: Nothing special
Cons: The restaurant was not good at all. Very dark public spaces and rooms.
10.0
Anonymous
Exceptional
08-11-2017
Pros: location is perfect - near Palm Beach Par 3 golf and Beach and pool are great.
Cons: Its perfectly fine.
2.0
Anonymous
Poor
08-11-2017
Pros: Location and water views
Cons: Hot tub was cold! Bathroom was filled with bugs/termites Staff was incredibly slow and inattentive Shower head barley work when I asked for a new one they said they would send someone up to fix it but I didn't see much of a difference.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Their unforgettable "POOL BY THE PARKING" Yeah, you can't missed it, it is just in front of the hotel, across the street, pass the fence and doggy release area, there you go. What a genius? Just jump right out from the car with your bathing suit on.
Cons: They billed me something I didn't authorized.Bloody Mary/Beach area where I didn't even go there. 3 days $27/day parking fee.I've been told parking fee was free since they took over half an hour to checked me in. I didn't realized until I got home.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The BEST staff! Size of hotel perfect, location great, lovely beach, pool area, convenient road/highway system. Amenities wonderful, clean, comfortable bed. They upgraded our room, were prepared to make our stay extra enjoyable! We would return!!!!!!!
Cons: Wish the bathroom had brighter lighting and that valet parking service was part of the room price instead of extra. BUT, the valet staff was excellent, hard to complain about price when they were so accommodating and helpful.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Rooms,Food,Beach,STAFF were perfect! So accommodating. I've stayed next door at the Four Seasons and it beats it!
Cons: Nope
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: Restaurant manager
5.0
Anonymous
Fair
08-11-2017
Pros: The majority of the staff were very friendly and helpful.
Cons: Poor management. Staff were ill prepared, housekeeping didn't change sheets & arrived at 3 pm to clean room. Valet only parking at $26/day. Menu selections were often unavailable. Buildings oddly placed, pool in front of hotel between parking area
10.0
Anonymous
Exceptional
08-11-2017
Pros: staff could not be any more accommodating. Location was great.
Cons: Valet parking fee
8.0
Anonymous
Very Good
08-11-2017
Pros: Room layout was very nice and clean, comfy bed, amazing shower.
Cons: No fridge, nowhere to get resonably priced snacks or water. Had to buy cooler at dollar store to keep our stuff cold. Although room was a partial ocean view, another building was directly across from veranda. Suede walls need to go.. Looked like graffiti
8.0
Anonymous
Very Good
08-11-2017
Pros: location was great, nice property and easy uber ride to any other local places you wanted to go to. the front desk staff, bellmen and room service staff were spot on! very personable, helpful and pleasant always! made you feel very welcome.
Cons: the restaurant, always waited for a very long time for someone to come over after you were seated, we actually walked out twice after trying again for dinner and just sitting there with no one even acknowledging us, very disappointing.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was very friendly and helpful. The manager upgraded our room, the view and room were fantastic!
Cons: I did not see an option to self park, we were traveling super light and would of loved to be able to park on our own.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I loved the atmosphere. Hard to explain, but all vibes were welcome. I literally saw two people in extreme expensive suits and nearby a man in flip flops and a pair of gym shorts. Neither was out of place.
Cons: I felt the prices in the restaurant and bars were too high. $35 for two margaritas pool side is steep for me. $20 hamburgers in the restaurant, etc.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Front Desk Staff
Cons: Sunday brunch was outrageously expensive ($100 for two people) for essentially french toast and eggs.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The entire staff was outstanding! They went out of their way to accommodate all of our request. The hotel was very clean and the room was so comfortable. We plan our making this hotel the choice for our next vacation with all of our children and spouses!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was very helpful and hotel was right on the beach.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful beach hotel. Great bar and restaurant.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room & view were excellent. The staff was warm and friendly, very accommodating. We really enjoyed the Asian design. The bathroom was amazing! I love being on the beach in a lounge chair under an umbrella With a beverage, reading a book. Perfect!
Cons: The restaurant was beautiful and located behind glass looking at the ocean. The service was very good. The food could have been a little more exciting.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location. Great decor. Great rooms. Great staff
Cons: Bar closes at 9pm. Resteraunt was very limited. only parking option is $27 night valet. No room service at all! Staff, although very good, seemed short handed. For a Hotel of this caliber and location and the way it presents itself I expected more.
1.0
Anonymous
Very Poor
08-11-2017
Pros: The beach
Cons: I booked two rooms. One king room with a partial ocean view and balcony. The 2nd room we paid more for the deluxe king with partial ocean view and balcony expecting a bigger room with.This deluxe room does not exist! How many people have been scammed??
7.0
Anonymous
Good
08-11-2017
Pros: Location. Right at the beach
Cons: Some of the staff don't care if you're there.
9.6
Anonymous
Exceptional
08-17-2017
Exceptional
Pros: The room was clean, bed was big and comfy, staff was very friendly, beach was amazing! Overall very nice. I loved the balcony with our partial view of the ocean. We ended up eating our meals at the pier which worked out perfectly for us.
Cons: They only had valet parking and it was $27+ tax each day. We felt it would have been better to have free parking at the hotel.
10.0
Anonymous
Exceptional
08-13-2017
Exceptional
Pros:
Cons: The pillows were hard but everything else was perfect
5.0
Anonymous
Fair
08-08-2017
I would not stay there...
Pros: Boring stay
Cons:
7.1
Anonymous
Good
08-07-2017
Nice hotel great beach and...
Pros: Location and access to beach was nice .
Cons: Beach ammenities were of poor condition and trash on the beach
10.0
Anonymous
Exceptional
08-06-2017
GirlTrip 2017
Pros: The proximity from beach to hotel! I absolutely loved this property and will book again very soon!!
Cons: My cell phone coverage was terrible.
9.2
Anonymous
Wonderful
08-02-2017
Get away
Pros: The location being so close to the pier. Great walk to Benney's on the Beach.
Cons: The wood platform bed. I kept hitting my feet and legs. Took several bump and bruises before I got the hang of it.
7.9
Anonymous
Good
08-02-2017
Good
Pros: Service was nice
Cons: Amenities could be better.... Gym, business center, etc...
2.9
Anonymous
Poor
07-31-2017
Horrible!!!!!
Pros: Two staff members as they were the only ones listening to our problems with the rooms.
Cons: Everything could be better. The Tideline hotel must have done a big marketing campaign as a lot of guests were from Europe and the US. However the staff is not prepared for it. We stayed 7 nights and every day was another problem waiting for us. First the rooms were not ready on time and not connected as requested. The rooms were not cleaned before 7pm. We had sand from the beach on the floor for 3 days. Only after complaining it was cleaned. The in room phone was not working for our entire stay. Toiletpaper was not given. Apart from two staff members everybody was unfriendly and apparently not happy working there. Rooms are too pricy for what you get. It's more a motel kind of hotel.
7.5
Anonymous
Good
07-31-2017
Overall nice place in great...
Pros: Pet friendly; right on the water
Cons: Room service very slow; no ice provided, nor ice makers on any of the floors.
7.9
Anonymous
Good
07-30-2017
Great beach access
Pros: Good breakfast, friendly staff beachside, comfortable beds, clean rooms, clean bathrooms, nice bar area, lovely veranda.
Cons: Option to self park
8.3
Anonymous
Very Good
07-24-2017
Very good
Pros: staff was excellent
Cons:
7.5
Anonymous
Good
07-23-2017
Good
Pros: The pool was fun but on our second day there were no towels and no one around to tell.
Cons: 1. We heard loud music each night
2. Didn't like the $100 a night incidence fee they add ( but is removed 5-7 business days later). Told that at check in. Not cool.
3. $27 a day to park? Really ???
9.6
Anonymous
Exceptional
07-22-2017
A fabulous designer hotel with...
Pros: A fabulous hotel, large design rooms with all amenities and directly by the beach. The terrace in front of the beach is a great place to enjoy the view. Great kitchen, spa, gym, pool. Drinks etc. served at beach chairs too.
Cons: Parking is 27 $ a night and breakfast not included. Kitchen closes at 9 PM, but the bar stays open.
8.8
Anonymous
Excellent
07-21-2017
Fabulous
Pros: Right on the beach, nice pool!
Cons:
5.4
Anonymous
Fair
07-21-2017
The ugliest hotel room we've...
Pros: The soap, shower gel and shampoo smelled great!
Cons: This was the ugliest hotel room we have ever seen. The platform of the bed was 10" wider than the mattress. It was impossible to get into or out of bed without bumping into the sharp wooden edge. The dark tiled floors were so uninviting and there was no carpet anywhere. The all black furniture was so minimal and dated. Even with all the lights on, the room still seemed so dark. On one wall some artwork was removed but the 6 nails were still in the wall creating a possible hazard ( we removed the ones we could get out). Bathroom was very cramped. While the room was just like the photos on line, the room was so much worse in person. So dark and dreary, even on a sunny day!
10.0
Anonymous
Exceptional
07-19-2017
Perfectly Placed Pool
Pros: Oddly enough the location of the pool is perfect. Sunrise on the beach in the am. Sunbathing by the pool in the pm.
Cons: Basin sink needed a higher pitched faucet.
5.0
Anonymous
Fair
07-17-2017
Stay somewhere else!
Pros: Beachfront access
Cons: Property is OK, but service is TERRIBLE. They are understaffed and the few that work there offer a poor service.
Some of the issues we had…
It was 10AM and there was no one providing service at the beach. Guests were taking towels by themselves and opening their own umbrellas. Chairs were still dirty from day before with cups and trash all around. This is unacceptable for a beachfront property!
I left my flipflops at my beach chair and when I returned 20-mins after they were not there and no one showed any interest in trying to help me find them! I asked the front desk to see if someone had turned them in and they asked me to speak to the restaurant employees as apparently, they are the ones who manage the beach service. I asked to see the restaurant manager and after waiting for her for 30-mins she never showed up!
Also, this is the only hotel I’ve been where they are not able to provide me with a full FOLIO (receipt) when checking out! They kept saying the charges for the day of checkout are not included until later in the day! So we ended up signing for a bill without knowing what the final price will be!
In addition:
• Menu is pricey and food is of poor quality!
• Our bed was squeaky
• Not enough beach towels
• Beach beads are saggy (need replacement ASAP)
• Pool location is weird, you need to walk through hotel lobby, pass the valet area and you will find the pool in the middle of the parking
In conclusion, I would not recommend this hotel to anyone! There are far better places to stay when visiting Palm Beach.
3.8
Anonymous
Poor
07-14-2017
Not a Good Hotel for...
Pros: The valet was great. The restaurant was great.
Cons: The bed in the room was very sqeaky and the hotel staff did not handle the issues correctly.
6.3
Anonymous
Pleasant
07-11-2017
Lower Your Service Expectations If...
Pros: The Tideline is in a great location. The beach access was awesome.
Cons: The staff is incredibly incompetent. They seem very young and inexperienced. I did not get the impression that my business was valued. The bartenders are their saving grace.
10.0
Anonymous
Exceptional
07-09-2017
Tideline had everything you could...
Pros: The hotel was catering to every need. It was the most relaxing stay I have had in a long time. I truly enjoyed the pet friendly atmosphere, the drinks were fantastic, between the beach and pool, it was just excellent and so much fun.
Cons: better menu choices for the price. It was a pricey food charge for what we received.
7.5
Anonymous
Good
07-01-2017
Nice hotel for a few...
Pros: Nice room, good food, friendly staff
Cons: Pool was located on the front in the parking lot, wasn't keen on that, also valet only parking annoyed me as your always having to tip the staff.
2.5
Anonymous
Poor
06-30-2017
Do Not Come Close to...
Pros:
Cons: I was harassed at this hotel. They refused to clean my room and stole from me. They abused my dog. The staff here are horrifying and I highly recommend that you avoid this hotel. They were paid off to harass me and take bribes easily. This is not a "safe space" if you are looking for a relaxing beachfront resort.
7.5
Anonymous
Good
06-30-2017
Good
Pros: Location,location,location!
Cons: Price for parking
3.8
Anonymous
Poor
06-16-2017
Poor
Pros: It use to be a nice hotel. Pillows are the worst!
Cons: Pillows, people.
7.5
Anonymous
Good
06-01-2017
Relaxing
Pros: A perfect location to rest in a relaxing evironment ; beautiful beach front
Cons: Missing these little details that would make you feel a little bit more welcome (such as a complimentary bottle of water in the room)
8.3
Anonymous
Very Good
05-26-2017
Ok
Pros: Staff were friendly & pleasant. Close to town & other nice cities
Cons: All beach umbrellas need to be replaced.
Was said to have partial ocean view but too many trees blocking view
8.3
Anonymous
Very Good
05-25-2017
Great place to travel with...
Pros: Loved the fact that we could take our pets and had the accommodation of the grass right outside the room on the first floor made it very easy to have or pets with us.
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