A prime downtown location on the waterfront enhances this lovely hotel. Luxuries include a full-service spa and salon where you can pamper yourself and a separate first-class beach club facility. Guest rooms are elegantly appointed and are offered in a variety of configurations with some being quite spacious and providing the ultimate in luxury. Guest rooms with two beds are a bit smaller but still provide similar comforts in décor. Spectacular views of the waterfront or downtown are seen from their comfortably furnished balconies.
Smoke free premises. 266 units, some two bedrooms. 9 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, fishing, tennis, recreation programs, game room, health club, spa.
Guest Services
valet laundry, airport transportation, room service, area transportation-within 1 mi, beach club & St. Armands Circle.
Terms
check-in 4 pm, 5 day cancellation notice-fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 154 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great atmosphere
Cons:
10.0
Anonymous
Exceptional
12-26-2015
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
12-06-2015
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
11-16-2015
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
06-22-2017
Superb
Pros: Everything was ok
Cons: Old elevator, no bath tub in bathroom
10.0
Anonymous
Exceptional
06-15-2017
Fantastic stay and worth the...
Pros: Food, pool and rooms
Cons: It rained lol
8.8
Anonymous
Excellent
02-16-2017
Great stay!
Pros: The best part about our stay was the staff! Amazingly friendly, courteous, helpful and welcoming! Every single one-from the bell hop to the front desk to the wait staff and the person servicing the pool said hello and offered to be of help. Thank you! Sad it should be such a novelty in the hotel business or even in life but it really made all the difference. Food at Beach Club was amazing too.
Cons:
9.6
Anonymous
Exceptional
10-15-2016
Expensive but great!
Pros: Everything
Cons: Breakfast could be a bit cheaper.
6.3
Anonymous
Pleasant
09-24-2016
Bad location.
Pros:
Cons: We stay at the Ritz for two days and we didn't use the beach club due to the red tide. Nobody told us about it. Full of dead fish and the smell was overwhelming. We still got charged fees for the resort. Unacceptable. The resort view was the parking lot.
7.9
Anonymous
Good
09-20-2016
Good
Pros: The Gulf-Side Beach Club was beautiful and well equipped for relaxing...
Cons: Slamming Doors...there is no way to close the room doors quietly...they are loud and disruptive...if you have a neighbor that leaves early in the morning or orders room service late at night, be prepared to be awakened by their door slamming close.
8.8
Anonymous
Excellent
02-09-2016
Fabulous
Pros: Great staff. Beautiful rooms and lobby.
Cons: The resort is miles away from the hotel and you have to take a shuttle. They charge you $28 per day resort fee even if you don't go to the resort.
10.0
Anonymous
Exceptional
03-14-2017
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
01-02-2017
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
11-05-2016
An extraordinary experience, a textbook...
Pros:
Cons:
10.0
Anonymous
Exceptional
09-03-2016
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
05-24-2016
Very good
Pros:
Cons:
6.3
Anonymous
Pleasant
04-18-2016
Pleasant
Pros:
Cons:
9.6
Anonymous
Exceptional
03-23-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
08-15-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
08-13-2017
Exceptional
Pros: The staff was extremely friendly
Cons: There wasn't anything that I didn't like about my visit
4.6
Anonymous
Disappointing
08-03-2017
Terrible
Pros: The spa was wonderful. The hotel room was beyond dirty and the "marina view" leaves something to be desired. I won't be back.
Cons: Filth. Very dirty room
Loud maids quarters
Loud elevator noise
Poor view
Awful breakfast in room
7.5
Anonymous
Good
07-05-2017
Good
Pros: the room was not ready by arrival.
Cons:
9.6
Anonymous
Exceptional
06-27-2017
Exceptional
Pros:
Cons: Food prices. (Pool side and breakfast)
9.6
Anonymous
Exceptional
06-19-2017
great customer service !!!!!!!
Pros: the staff met our every need! everyone was super nice! pretty beaches and pool area. cant say enough about how great the customer service is :)
Cons:
7.9
Anonymous
Good
06-03-2017
Excellent hotel
Pros: Charge for internet and parking are very expensive.
Hotel is lovely, but to pay over 40 dollars a night for parking and internet, when your room is already 400 dollars a night room only is a bit too much.
Cons: Internet should be free and parking should be cheaper
9.6
Anonymous
Exceptional
04-21-2017
Exceptional
Pros: Excellent service
Cons:
10.0
Anonymous
Exceptional
04-17-2017
Putting on the Ritz!
Pros: Service
Cons: The spa rates were higher than posted and the club level lounge food was too fancy. Need more southern food
6.3
Anonymous
Pleasant
03-10-2017
Pleasant
Pros: The Beach Club is outstanding both from a positioning and a facilities point of view. The Hotel,itself is fine but not outstanding given a daily rate charge per room of over 600 dollars a night. Some of the staff at the hotel and the beach club try hard but some are not so good. For instance one of the ladies at the hotel who greets diners would put anyone off. Finally low rating for the bathroom as the whole room smelt of mildew because there is no extractor fan present.
Cons:
6.3
Anonymous
Pleasant
02-21-2017
Overrated and understaffed
Pros: The restaurant was tacky and their hostess was unprofessional and dressed like she was going to a barn building. The food was overpriced. The entire place was woefully understaffed. The valet service was slow.
Cons: A much more classy restaurant. Its theme did not fit with the elegance of the hotel. Reminded me of a holiday inn restaurant. No one opened doors or greeted us when we entered building. No fresh flowers in lobby. Naples is MUCH better.
10.0
Anonymous
Exceptional
02-13-2017
Exceptional
Pros: Staff members were extremely friendly and helpful.
Cons:
10.0
Anonymous
Exceptional
12-19-2016
Exceptional
Pros: Staff is excellent on the Club level.
Cons: Hostess at the restaurant
9.6
Anonymous
Exceptional
12-06-2016
Very relaxing stay
Pros: Fabulous beach club
Cons: Couldn't find fault with anything
8.8
Anonymous
Excellent
11-24-2016
Fabulous
Pros:
Cons: Resort fee should cover valet parking but not tips.
Cheap cheap on charging for wi-fi
10.0
Anonymous
Exceptional
11-04-2016
Exceptional
Pros: Excellent Service. Great staff.
Cons:
10.0
Anonymous
Exceptional
10-23-2016
Outstanding ......
Pros: Outstanding resort.
Cons:
9.6
Anonymous
Exceptional
10-12-2016
Great facility
Pros: Great seafood restaurant: good service and menu
Cons: Roomservice didn't do down turn of beds, curtains
10.0
Anonymous
Exceptional
09-30-2016
Best Ritz stay so fat
Pros: The casual yet efficient atmosphere. All the staff seemed really happy in their jobs
Cons: Nothing
9.2
Anonymous
Wonderful
09-01-2016
Superb
Pros: Service was as expected for a Ritz! Great bar!
Cons: Shower drain clogged, has to shower in ankle deep water. Expected better.
10.0
Anonymous
Exceptional
08-28-2016
This was our first visit...
Pros: Everything is perfect down to the smallest details, you guys think of everything and my son loves it here.
Cons: A little trouble with wifi on tablet. IT was helpful
9.6
Anonymous
Exceptional
08-21-2016
Always a nice hotel for...
Pros: Staff well trained
Cons:
9.2
Anonymous
Wonderful
08-11-2016
Superb
Pros: we loved everything
Cons:
10.0
Anonymous
Exceptional
08-09-2016
Wonderful stay- amazing customer service!
Pros: The hotel was beautiful but the amazing customer service is what made the experience. This is some of the best service I have received at a hotel from everyone to the attendants on the beach, the drivers, the door men, the bell men, the attendants in the gift shop, the concierge, the attendants at the front desk- all top of the line. We loved it and will definitely return!
Cons:
9.6
Anonymous
Exceptional
07-27-2016
cant wait to come back.
Pros: It is so clean there and I love how friendly the staff is.
Cons: I was told my room would be upgraded, it seemed more like being down graded. I was in room 225, and the key didn't work, handle broke on closet door, but no big deal.
9.6
Anonymous
Exceptional
07-26-2016
Exceptional
Pros:
Cons: breakfast pastries we average,the croissants could have been flakier! The room next door was very noisy..not much sound proofing.
8.8
Anonymous
Excellent
07-24-2016
A wonderful stay.
Pros: Food, drinks and service were exceptional.
Cons: I live in Naples. I am spoiled by the Ritz here and so few compare irrespective of the intention and efforts of the chain.
9.6
Anonymous
Exceptional
07-13-2016
Exceptional
Pros: The attitude of all the staff was always polite and friendly and they made you feel at ease. The room was very clean and comfortable with a good view of the marina.
Cons:
10.0
Anonymous
Exceptional
07-10-2016
Amazing experience of a true,...
Pros: Bed is a dream & the club level was fantastic!!
Cons: The air conditioning didn't work very well in regulating the whole room but we got a fan from the front desk to help cool the room down even more.
6.7
Anonymous
Pleasant
07-05-2016
This hotel is a shuttle...
Pros: Clean
Cons: Not by the beach!
10.0
Anonymous
Exceptional
06-28-2016
Excellent
Pros: The casa club
Cons: None
9.6
Anonymous
Exceptional
06-27-2016
Fabulous stay but not long...
Pros: Lovely view of the harbor and pool area. Meals were very good, and location was great along with the shuttle to the beach club.
Cons: Enjoyed the stay and will stay again. the valet attendants were great, and the hotel was gracious to help make our 45th wedding anniversary very special. Couldn't add pictures because my phone went swimming and could not swim so we lost all our photos:(
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