Since 1888 this historic property has served many functions, including as a courthouse. Rooms are tastefully appointed and include imported furnishings. Enjoy the amenities of the Serenata Beach Club. Public areas have a Moorish theme, complete with hand-painted and hand-stenciled designs, 14K-gold accents and a variety of for-sale artwork adorning the walls. Classic, vintage 1920s vehicles sit just inside the entrance. Due to the U-shape design of the hotel, guests enjoy either a view of the pool area or of the city. Visit the petite pool, which is beautifully accented. Live music is featured four nights a week.
Smoke free premises. 138 units, some two and three bedrooms. 5 stories, interior corridors.
valet laundry, room service, area transportation-Seranata Beach Club & Resort.
Terms
check-in 4 pm, 3 day cancellation notice, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 279 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
08-11-2017
Pros: great location.
Cons: old carpeting, we had ants in the room.expensive parking
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff is exceptional, very helpful and always in a great mood. Everyone greeted us and told us to have a good day or asked how our stay was going. The bed and pillows were very comfy, we all slept well. We also used a roll away bed, comfy as well.
Cons: Wished it had frig. and microwave in the room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location; Friendliness of staff; Amenities.
Cons: They had a sign and autographed photo of Bill Clinton in the lobby. They should not be promoting a visit by an accused rapist to their property.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and the ambiance.
Cons: The resort fee charge. Should not be allowed. This is deceptive and fraudulent trade practice!
1.0
Anonymous
Very Poor
08-11-2017
Pros: The location is the only thing that I liked about the hotel
Cons: The walls are so thin, you can hear everything going on in the room next door
10.0
Anonymous
Exceptional
08-11-2017
Pros: I really enjoyed the historical look and feel of the hotel. It is elegantly decorated with Spanish style artwork. The staff was friendly and helpful. The rooms were comfortable and clean. The location was perfectly situated a short walk from everything.
Cons:
9.2
Anonymous
Wonderful
07-23-2016
Very good
Pros: Local
Cons: Brekfast te modelo of service is Very old
3.3
Anonymous
Poor
07-22-2016
Would never stay here again!
Pros: valet parking service was the best thing about the whole hotel
Cons: no refrigerator, no microwave, bed hard as a rock, no ice on our floor (floor 3), hallway smelled like dead rat.
10.0
Anonymous
Exceptional
07-21-2016
Exceptional
Pros: The hotel was magnificent and the location was perfect.
Cons:
7.1
Anonymous
Good
07-18-2016
Good
Pros:
Cons: Breakfast was awful. Service at the restaurant was very poor.
10.0
Anonymous
Exceptional
07-14-2016
Very romantic!!
Pros: Scenery and very enjoyable staff!
Cons:
9.6
Anonymous
Exceptional
07-11-2016
Spur of the moment overnight...
Pros: Great location
Great bar and bartenders
Cons: No complaints
4.6
Anonymous
Disappointing
07-07-2016
SKY HIGH PRICES ! MOTEL...
Pros:
Cons: no micro wave,no fridge,extremely too expensive room service ,rooms were only cleaned partially,bathrooms were not cleaned hardly at all ! FOR THE PRICE YOU CHARGED YOU PUT US TOO FAR BACK IN THE HOTEL ! There was a big mix up to begin with on prices,we were quoted $299 per night and we were charged much more than that ! we talked to matt at your front desk and he referred us back to book it.com ! i sent them a e-mail and they never responded ! If you are going to be tied to book it.com or whoever They misrepresent you and we, the end user are on the short end of the stick ! You have a very beautiful hotel but it is lacking ! To anyone out there who is thinking about staying here, Hold on to your pocket book tight and consider staying some where else ! We had one coke and one lemonade brought to our room cost $ 15.00 ! $ 25.00 per day parking with the valet having that hungry look on their faces when you don't tip more than $ 5.00 each time ! Lets just say with taxes ,our total bill was $ 2500.00 for four nights! If we had known it was more than the original $299.00 per night we would have booked some where else ! Signed VERY UNHAPPY FROM CAPE CORAL,FLORIDA DATE OF STAY JULY 1ST THROUGH JULY 4TH !
6.3
Anonymous
Pleasant
07-07-2016
Disappointed
Pros:
Cons: staff was unhelpful and rude and room was not worth the price I paid for it.
9.6
Anonymous
Exceptional
07-05-2016
Exceptional
Pros:
Cons: Lower price
9.6
Anonymous
Exceptional
07-03-2016
Exceptional
Pros:
Cons: No refrigerator in room
10.0
Anonymous
Exceptional
07-03-2016
Amazing adult getaway
Pros: Customer service was good, valet was great, location was phenomenal. The bar and gallery were lovely. Loved the complimentary sangrias. The st Augustine mule was very good. The cafe had nice desserts. I was able to get early check in and check out. Amazing vacation.
Cons: The pool was very lackluster.
10.0
Anonymous
Exceptional
07-03-2016
Recommended
Pros: Great location.
Cons: Nothing
7.1
Anonymous
Good
06-30-2016
Used to be better
Pros: Location
Cons: Expensive parking, no fridge in room, so-so shower, Internet charged per device with one included.
8.8
Anonymous
Excellent
06-29-2016
Fabulous
Pros: Quality luxury property with the corresponding accompaniments.
Cons: One staff member was notably rude. Although by far the majority were fantastic.
8.8
Anonymous
Excellent
06-26-2016
Fabulous
Pros: Location excellent. Everything in walking distance
Cons: Beautiful hotel but I felt overpriced. They charge 25 bucks/day to park and a 22 dollar resort fee per day on top of the room fee
9.6
Anonymous
Exceptional
06-21-2016
Great place to relax without...
Pros: The location is great. Nice warm feeling. Lounge staff very pleasant.
Cons:
10.0
Anonymous
Exceptional
06-21-2016
Beauitiful romantic weekend.
Pros: The hotel was beautiful and walking distance to great restaurants and shopping.
Cons:
10.0
Anonymous
Exceptional
06-21-2016
Fantastic Hotel Experience! !!!!!
Pros: Very nice Staff my wife and I had a great time .Will definitely be back soon.
Cons:
8.8
Anonymous
Excellent
06-19-2016
Nccm
Pros: Udduuu
Cons: Jvkk
10.0
Anonymous
Exceptional
06-07-2016
ABSOLUTELY FABULOUS PLACE TO STAY!!!
Pros: Location is PERFECT. Upon entering the room, there was music playing on the radio which was a wonderful touch!
Cons:
9.6
Anonymous
Exceptional
05-30-2016
Great time at a great...
Pros: The food was excellent. Martin (our dinner/s waiter) was superb. The room was large and comfortable. Enjoyed the decor. Front desk was very friendly and helpful.
Cons: Housekeeping lacking. Ice bucket never emptied. No fresh glasses.
10.0
Anonymous
Exceptional
05-05-2016
Exceptional
Pros: It was a great hotel.
Cons: The breakfast arrangement is odd. You get b&b but then apparently you could only spend up to fifty dollars on the individually priced brekkie items. I also got charged two lunches I didn't have - this was an error where they had counted two brekkies as dinners. Poor. Good job I checked the bill.
8.8
Anonymous
Excellent
04-24-2016
Loved our stay! We will...
Pros: Location! Location! Great spot
Cons:
9.6
Anonymous
Exceptional
04-19-2016
Stay in a comfortable historic...
Pros: service and staff were friendly and helpful
Cons: the brunch was too expensive, the wifi connection inconsistent
9.6
Anonymous
Exceptional
04-15-2016
We had a great day...
Pros: Every thing was great. The price was a bit high, but I can see that St. Augustine can be a bit expensive for hotels.
Cons: All great. Would like to have had a full restaurant in the hotel.
8.8
Anonymous
Excellent
04-13-2016
Nice stay
Pros: great pillows! very clean; charming music and lighting. very private and quiet.
Cons: i wish i could have had more help from the staff in knowing the area and getting an overall sense of the building. I did not get any information or a sense of where I could ask, such a beautiful place; would have been nice to know a bit more when i was there and also have an easier time navigating the general area that the hotel was in.
7.1
Anonymous
Good
04-11-2016
High rent distric
Pros: Quite rooms, nice radio, gym was small but good.
Cons: Way to expensive for what you receive. No breakfast and they charge for parking thought I was a guest.
5.0
Anonymous
Fair
03-27-2016
No value for the money
Pros:
Cons: Staff was not friendly. Service was slow. Breakfast came late. Room was dusty. For this price and 'signature collection' you expect more.
6.7
Anonymous
Pleasant
03-23-2016
Pleasant
Pros: The bed, the view, and the location were great.
Cons: The bathroom sucks. No fan, and no water pressure. Worst water pressure ever.
9.2
Anonymous
Wonderful
03-09-2016
Excellent restaurant and food quality....
Pros: The restaurant and food quality were excellent. The chef came out and introduced herself after dinner.The coffee shop is excellent in food quality and service. The location is perfect easy walking distance to everything.
Cons: We have stayed here before but in a suite. The room was clean but dark. The only complaint we had was the housekeeping service. The bed was not made for the 3 days we stayed only pulled up and the cover folded. The glasses were not replaced neither was the complimentary tea and coffee, we had to ask for it. Although it's a lovely hotel the service in the room was poor.. Everything else was excellent.
10.0
Anonymous
Exceptional
03-05-2016
Exceptional
Pros: We celebrated our anniversary in Saint Augustine at the Casa Monica. It was lovely, indulgent, and luxurious. The staff was accommodating and beyond helpful and kind- especially Rahn! Thank you for the amazing visit!
Cons:
8.8
Anonymous
Excellent
03-04-2016
Fabulous
Pros: A gem. Staff very attentive and pleasant. Very good location.
Cons: Breakfast not included.
7.5
Anonymous
Good
03-03-2016
Good
Pros: Location
Cons: Room very small
10.0
Anonymous
Exceptional
02-22-2016
St. Augustine's finest hotel
Pros: Perfectly located. Exquisitely appointed. Bar and coffee shop in lobby.
Cons: Valet-only parking.
10.0
Anonymous
Exceptional
02-20-2016
Exceptional
Pros: Everything was excellent no complaints.
Cons:
9.6
Anonymous
Exceptional
02-19-2016
Exceptional
Pros: Room was excellent, clean. Breakfast was delicious very friendly.
Cons:
10.0
Anonymous
Exceptional
02-18-2016
Wonderful location, great staff
Pros: All great, except restaurant layout and no doorman at main entrance and steps.
Cons: restaurant lunch took a while. Restaurant layout with bench seating looking out and chair seating looking at the bench seating...not good for chair seating. No doorman to assist with luggage when entering thru main entrance!
10.0
Anonymous
Exceptional
02-16-2016
Needed to destress and this...
Pros: The room was so wonderful. Loved the size of the bed and comfortable.
Cons: N/a
8.8
Anonymous
Excellent
02-16-2016
Historic & Such
Pros: Great location and of course the history behind the hotel is almost worth the stay in itself. The staff was very friendly & attentive. The room decor was subtle yet comforting. Overall wonderful weekend getaway!
Cons: The A/C & plumbing is a bit noisy, but I would mark that as to be expected in a building as old as it is.
9.6
Anonymous
Exceptional
02-16-2016
Perfect romantic getaway!
Pros: Staff, rooms, location
Cons: Wait staff at Casa Brava (restaurant on premises) slow and inefficient. Food was good. Staff was friendly but slow.
9.2
Anonymous
Wonderful
01-31-2016
Great experience In the heart...
Pros: Great location, impressive decoration and artwork, nice food and attentive staff
Cons:
7.5
Anonymous
Good
01-17-2016
Good
Pros:
Cons: $25/day for parking is a little high.
Charging for bottled water was wrong given the daily room rate.
Did not consider using their dining room due to the menu.
7.5
Anonymous
Good
01-13-2016
Great location for sure, not...
Pros: Great location, ideal to venture out by foot to all the sights. Great amenities.
Cons: Quite a few challenges with getting the right rooms assigned. Breakfast at the restaurant, even though not busy at our time, took almost an hour to arrive. Food on the other hand was delicious.
Overall, the premium on their room price should be reflected in the guest experience. Didn't work out for us this time.
9.6
Anonymous
Exceptional
01-12-2016
Exceptional
Pros:
Cons: If you purchase the breakfast package, just a little confusing on when it ends. The information in the room days till 11 am but it's not really the case when you go down stairs. I missed it because of the confusion of the info, but they fixed it for me. Only thing I could say wrong, but everything else was beautiful!
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