With a convenient location just off of the interstate, this hotel is ideal for travelers looking for a quiet stay away from the bustling downtown area. Guest rooms are attractively furnished. The lobby presents a welcoming atmosphere with its warm décor. There is the additional convenience of ice machines on all floors. Due to limited space boat and trailer parking is not allowed.
Smoke free premises. 67 units. 4 stories, interior corridors. Accessibility (Call).
Pros: Good location off I95 and to St. Aug. Historic about 7 miles.
Cons:
4.0
Anonymous
Disappointing
07-21-2017
Hilton has a satisfaction guarantee This hotel was definitely up to Hilton standard Not even close They did not even offer our room free as advertised We stayed at one other Hampton ,two best westerns and a comfort inn during the trip This hotel was sub standard
Pros: Some staff persons were helpful
Cons: Our refrigerator in the room was not working When we notified the desk they suggested we put our food in the kitchen fridge We said that was m or acceptable instead of binding us another room, they gave us keys to 2 other rooms A do it yourself projec
1.0
Anonymous
Very Poor
07-21-2017
Pros: The location.
Cons: The A/C was not working properly - the bed, couch and floor felt damp.The toilet continued to run after being flushed.Toilet overflowed.Water dripped from the front of the frig.The carpet was large square stick pieces stuck on floor.
6.7
Anonymous
Pleasant
07-18-2017
Pleasant
Pros: breakfast
Cons: was a construction, dust, night shift receptionist did not help ours need, we need towel, and folding bed and they say they not provide ,
8.8
Anonymous
Excellent
07-17-2017
Fabulous
Pros: Very nice location. Quiet. Very good breakfast.
Cons: Nothing.
10.0
Anonymous
Exceptional
07-17-2017
Exceptional
Pros: Great staff and great location. Away from all of the business of downtown St. Augustine. Will stay here again!
Cons:
10.0
Anonymous
Exceptional
07-06-2017
It was fine.
Pros: The breakfast staff was very friendly.
Cons: The site was under construction. But no biggie.
5.0
Anonymous
Fair
06-27-2017
Passable
Pros:
Cons: common areas look worn
2.9
Anonymous
Poor
06-26-2017
Service on vaca
Pros: Absolutely nothing. The service was poor and there was no parking open and the floor we were on felt like it was 90 degrees as soon as you got off the elevator.
Cons: I will not stay at that hotel again. It was awful.
9.6
Anonymous
Exceptional
06-16-2017
We were very happy and...
Pros: Surprised at how clean the room was. The staff very friendly and helpful.
Cons: Beds were not very comfortable.
8.3
Anonymous
Very Good
06-12-2017
Enjoyable
Pros: Great omelets. Western were excellent
Cons: Everything was good
5.0
Anonymous
Fair
05-23-2017
Disappointed
Pros:
Cons: The attitude of one of the managers was poor and provided no help to solve our problem. When searching Booking.com we selected this Hotel because it had Handicap Bathrooms with walk in showers. When we arrived we got a Handicap room with a bath tub with safety bars. With my disability it is extreamly difficult to get into a tub. Before we unpacked anything we asked mangement if we could get a room with a walk in shower. Basically we were told told since we booked through Booking.com is wasn't the hotel problems and we needed to contact Booking .com. The manager wouldn't even tell us if a handicap shower room was available. After a 4 hour car ride, we just wanted to get settled and didn't want to go though hours on the phone trying to get the proper accomdiations or switching hotel. We relunctly settled for this room.
Two awarenees come out of this incident. First, Hampton Inns may lose a long time customer bacause of this incident. Although I would not want to hold the whole corporation responsible for the action of one incompentant manager.
Secondly, hopefully when booking through Booling.com in the future it can be distingushed between the type of handicap bathroom we are booking. It woukd give piece of mind knowing when we book that we will get the handicap bathroom that fits our needs.
5.4
Anonymous
Fair
05-03-2017
Passable
Pros: Good breakfast
Cons: Location was not near attractions
10.0
Anonymous
Exceptional
05-02-2017
Love the hampton
Pros: Reins Lewis at the front desk was the best and the kitchen area crew also.
Cons: Nothing.
10.0
Anonymous
Exceptional
04-08-2017
Nice size rooms, good breakfast...
Pros: Loved the size of our room!!! And the pullout was decent.
Cons: Breakfast on the weekends should go later than 10am.
5.8
Anonymous
Okay
03-27-2017
Room disappointment! Room in bad...
Pros:
Cons: We have stayed at Hampton Inn for years including this one many times but this time the room was in terrible condition! Instead of carpet there were carpet tiles on the floor that had spaces between them were the concrete was showing the furniture was in bad shape and for the price I thought we should have had a much nicer room!!! We won't be staying at this Hampton Inn again !
6.3
Anonymous
Pleasant
03-05-2017
Pleasant
Pros: Outdated breakfast good
Cons: Old needs updated worn out look
7.5
Anonymous
Good
02-26-2017
Good property
Pros: Quick check in with no problems
Cons: N/A
5.8
Anonymous
Okay
01-23-2017
Honor points not the best...
Pros: Breakfast was good as always! LOVE the waffles!
Cons: Pillows were not nearly as comfortable as we are use to at the Hampton. No cookies out for guests or "happy hour".
9.6
Anonymous
Exceptional
01-02-2017
Exceptional
Pros: The front desk staff was exceptional with helping with issues/problems.. especially Sheena! She went above and beyond to help us.
Cons: The TV in our room (405) was sub par because we needed closed caption and it did not have it on every channel like the one in the lounge area. We thought it was the remote that was the issue but I am sure it was the TV itself. Sheena did what she could to help us - trading out the remotes and also sending someone to help us but the TV was just not capable. My husband is deaf and need closed caption to enjoy TV so that was so disappointing for us :(
9.2
Anonymous
Wonderful
01-01-2017
Pleasant atmosphere good breakfast and...
Pros: Breakfast was good.
Cons: A heated pool.
8.3
Anonymous
Very Good
12-30-2016
More than met expectations...
Pros: B'fast choices excellent and the hostess too‼️
The bed was very comfortable.
Cons: Price, but it was holiday season.
7.5
Anonymous
Good
12-26-2016
Stay was fairly comfortable but...
Pros:
Cons: Bed to soft
4.2
Anonymous
Disappointing
12-26-2016
Disappointing
Pros: Location
Cons: Very dirty, horrible bathroom
10.0
Anonymous
Exceptional
12-21-2016
Hampton inn
Pros: Staff courteous facilities in gud condition quiet environment
Cons: Nothing
8.8
Anonymous
Excellent
12-12-2016
Fabulous
Pros:
Cons: Air conditioner in room #318 didn't work properly.
7.5
Anonymous
Good
11-26-2016
Clean and comfortable
Pros: Everything was fine
Cons: Nothing
5.4
Anonymous
Fair
11-07-2016
Passable
Pros:
Cons: It wasn't as clean as it have been please get rid of coffee maker in room . It's a joke breakfast was fair when there was food there
10.0
Anonymous
Exceptional
10-24-2016
Great hotel for a stop...
Pros: Great location. Quick check in and friendly staff. Able to give info on surrounding area and make good recommendations. Very clean and well set up.
Cons: Door lock was messed up. Got it fixed right away so not much of a problem.
10.0
Anonymous
Exceptional
10-18-2016
Exceptional
Pros: The breakfast was great. The staff was friendly and helpful. Everybody made us feel at home. We will come back!
Cons:
5.8
Anonymous
Okay
09-07-2016
Okay
Pros: The front desk staff was very helpful and friendly
Cons: The first room was dirty,smelled stale and of urine(by the bed) and the tub had hair in it
8.3
Anonymous
Very Good
08-13-2016
Good
Pros: The staff was great, super sweet. Good location and the breakfast was really good.
Cons: The pull out couch was really really uncomfortable and all the crumbs and dirt we had to brush off of it before we could sleep on it was bad.
10.0
Anonymous
Exceptional
07-21-2016
We would definitely stay there...
Pros: Everything was perfect. Room and building was immaculate. Staff was friendly and very helpful!! Manager Tom is certainly an asset to this busines' owner!!!
Cons: We all liked everything... perhaps eggs could have been better. That's it. ;) overall very satisfied.
5.0
Anonymous
Fair
07-12-2016
Passable
Pros: friendly staff
Cons: old, dated, dirty furniture. ac not cold toilet broke husband had to help fix it
10.0
Anonymous
Exceptional
07-07-2016
Exceptional
Pros: Very friendly staff
Cons:
8.8
Anonymous
Excellent
06-26-2016
Fabulous
Pros: Breakfast was good and the staff friendly and helpful.
Cons: Not enough pool towels. Constantly out of them.
4.6
Anonymous
Disappointing
05-11-2016
Good Luck
Pros: The location was good.
Cons: The beds were like sleeping on bricks. The appliances, refrigerator and air conditioner made a racket all night, had to turn them off to sleep. The breakfast food was awful. Artificial eggs with artificial cheese. Yuck.
10.0
Anonymous
Exceptional
04-26-2016
Exceptional
Pros: Execelente hotel and peopkes of service
Cons:
6.7
Anonymous
Pleasant
04-14-2016
had a great time in...
Pros: enjoyed the breakfast, great location
Cons: uncomfortable beds.
Difficult check in with front desk.... verified age requirements before arrival and then were denied check in upon arrival (20 year old couple). were talked to very harshly and loudly in front of other patrons and required intervention from another staff member.
10.0
Anonymous
Exceptional
04-13-2016
It was very relaxing!
Pros: The staff was very friendly and helpful!!
Cons:
9.2
Anonymous
Wonderful
03-11-2016
Superb
Pros: All in the hotel was very good
Cons: To much difference of price from one night to other.
9.6
Anonymous
Exceptional
02-28-2016
Exceptional
Pros: The staff
Cons: The price
8.8
Anonymous
Excellent
01-23-2016
Reasonable value with a few...
Pros: Wonderful staff at desk. Could not do enough to help.
Breakfast too crowded not enough tables or Waffle irons
Good variety for breakfast
A good value
Cons: Weekend breakfast too crowded not enough seating
Plumbing issues several times diring short stay
9.6
Anonymous
Exceptional
12-16-2015
Exceptional
Pros: Clean and comfortable.
Cons:
7.5
Anonymous
Good
12-02-2015
excellent for family with out...
Pros: attention of day staff, breakfast and rooms
Cons: pool, amenity for kids
9.2
Anonymous
Wonderful
09-08-2015
Overall, I would advise anyone...
Pros: I didnt get the name of the morning breakfast hostess, but she was extremely nice and warm. Because of her politeness, went returning to St. Augustine, I will indeed visit that hotel again. She made my wife and I breakfast very delightful.
Cons: My second day stay, my room was not clean. The housekeeper knock on my door and gave me needed towels. I made sure it was clean the third day by informing the maid of the room cleaning.
10.0
Anonymous
Exceptional
08-09-2015
Exceptional
Pros: Not in downtown, but provide the price still a very good deal.
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