Ideally located just steps from the beach, the Spanish-style architecture of this hotel offers a striking first impression. Rooms feature dark wood tones and cozy beds, many have a balcony or a patio.
Smoke free premises. 94 units. 3 stories, interior corridors.
Poorly managed facility: walkways are dirty; rooms are not properly cleaned; the bathrooms are the worst aspect; the elevator breaks down several times a day; the pool is small and overcrowded; the poolside furniture is very uncomfortable and dated; furnishings are dusty and dated.
Pros:
Cons: Cleanliness of Rooms (grime and rust in bathrooms being the worst aspect); staff dispositions - they are not helpful or the least bit concerned about your issue if brought to their attention; parking is virtually non-existent- we had to double park one night and hope for a space if we left and returned (i suspect people visiting Vilano Beach were parking there even if they did not have a room and hotel management did nothing about reserving spaces for guests only); elevators break down frequently and had to be reset at least twice during our 2 night stay- this is problematic if you are on the 3rd floor; the internet rarely worked; and finally housekeeping never serviced our room: never made the beds; emptied the trash; or clean the bathroom floor and tub (the one issue I wasted my time calling the front desk about)- no services the entire 3 day stay.
7.5
William
Good
young couple
04-16-2018
Quiet location close to beach.
Pros: The location near the beach and a decent breakfast.
Cons: Carpets were dirty as well as furniture in breakfast area. Excess glue from tile floor replacement in elevator. Not up to Hilton standards in my opinion.
7.5
Lori
Good
family with young children
04-15-2018
Always enjoy staying here
Pros: Love the location
Cons: A little less on the cost per night
5.0
Anonymous
Fair
family with young children
04-15-2018
Passable
Pros:
Cons:
5.8
Louis
Okay
young couple
04-14-2018
Pleasent
Pros: Joe was super friendly at the front desk and very accommodating. Breakfast was very good.
Cons: Needs much improvement on interiors as they are lacking with modern styles and upgrades. Doors and frames are old and damaged, refrigerators are old and noisy, showers are old and interiors of walls need to be properly cleaned of residue. I can go on but I’m on vacation. Being a construction supervisor for a company called CM&B from Boston and NYC, I notice these things that would more than likely enhance your establishment. BTW chairs are extreme old in the lobby and need to be removed for Hampton inn ’s
Sake.
9.6
Daniel
Exceptional
young couple
04-14-2018
It was a great place...
Pros: The Inn is a little pricey, but it is just a small walk out the back of the inn to the beach. Vilano beach is a nice and quite beach and it was great just to walk out of the room and be at the beach in less than a minute. There are a few rooms that have ocean views also. The breakfast was an excellent full breakfast. There are also some nice restaurants within walking distance of the hotel. We also did not have to drive anywhere, the hotel desk will call a shuttle for you to go over the bridge to the city for the city tours.
Cons: The rooms are pricey, but nice.
8.3
Melissa
Very Good
family with young children
04-14-2018
Very good
Pros:
Cons:
10.0
Gregory
Exceptional
04-13-2018
Pros: Friendly staff. Clean room.
Cons: Not on the beach as advertised.
9.0
Barbara
Wonderful
Family with Young Children
04-13-2018
Pros: Nice clean room.good seating area for visiting with guests.
Cons: Disappointed the tiki bar was not open or useable. I would suggest not advertising it, if not functional.
10.0
Tim
Exceptional
Traveling as Couple
04-13-2018
Pros: It was close to the beach, nice pool with easy access to parking lot and the beach. Location Location Location !!! I really can't say that enough. Nice bed, and pretty quit room.
Cons: The breakfast was okay, expected better. But I didn't go there for that anyway. Front desk clerk seemed a little snooty, maybe because I came in from the beech to check in, wasn't wearing my tux that day. Hot tub was broke down. a easy fix.
10.0
Patricia
Exceptional
Family with Young Children
04-13-2018
Pros: The Staff was amazing , friendly made you feel right at home. The rooms were more than very roomy clean ,, really loved the stay. plan on going back ..
Cons: No ,,
9.0
Mary
Wonderful
Traveling as Couple
04-13-2018
Pros: Extremely helpful staff; access to the beach
Cons:
10.0
Alex
Exceptional
Family with Young Children
04-13-2018
Pros:
Cons: Should be more clean around hotel
10.0
Rebecca
Exceptional
Traveling as Couple
04-13-2018
Pros: Size of room, location, pool! Staff great as well.
Cons: There seems to be a smell when you first arrive! Other than that everything was perfect.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Huge clean room and above-average breakfast
Cons:
10.0
Sean
Exceptional
Traveling as Couple
04-13-2018
Pros: Great location, great staff, a great overall experience. Hotel had significant damage just weeks prior from the hurricane, but outside of some painting being done, you would never have guessed. Everything was back in great shape.
Cons: Nothing to complain of.
10.0
Robert
Exceptional
Family with Teens
04-13-2018
Pros: Close to everything
Cons: Blow dryer didn't work
4.0
Verified Hotel Guest
Disappointing
Traveling as Couple
04-13-2018
Pros: Just a two minute walk to the beach.
Cons: Not up top standards. Shower floor nasty. There 3 days never cleaned it.Sliding glass door almost impossible to close.Never saw anyone cleaning the lobby area. The elevator floor never vacuume for 3 days.Carpet in room dirty.Old motel across st.much clean
10.0
Samantha
Exceptional
Traveling as Couple
04-13-2018
Pros: King Room, No View Huge and Spacious Clean and Stocked Quiet and Calming Property Grounds Immpressively Beautiful Well-Manicured
Cons: Please look into offering a Skim or at least 1% Milk option to be available as apart of the complimentary breakfast at all Hampton Property's
9.0
Verified Hotel Guest
Wonderful
04-13-2018
Pros: Location
Cons: Laundry for guest not working
10.0
Scott
Exceptional
Traveling as Couple
04-13-2018
Pros: Breakfast, proximity to beach and front desk service!
Cons: No
8.0
Verified Hotel Guest
Very Good
Family with Teens
04-13-2018
Pros: Absolute Perfect location across from the beach!!! Close to downtown St. Augustine !!! Staff was nice and breakfast staff was very nice. I wish Hampton inn Would put money into it. Needs updates. Others are cleaner and updated .
Cons: Sofa bed had dirty sheets with crumbs in them. Bathroom sink pipe was leaking, we reported it. Kept leaking. Old dirty rugs, entire building should get update. Then it would be amazing
10.0
Robert
Exceptional
04-13-2018
Pros: Friendly staff, convenient to town and supermarket across the street. Excellent breakfast.
Cons: Minor fixes, such as rib drain, small hole in a lower wall.
10.0
Raquel
Exceptional
Family with Young Children
04-13-2018
Pros: The cleanliness and breakfast
Cons: No
1.0
Verified Hotel Guest
Very Poor
Solo Traveler
04-13-2018
Pros: Nothing
Cons: The hotel looked horrible for a 2.5 star hotel. The beds were hard as a rock. I ended up with a really bad back pain the same night. The color of the bed sheets were very unattractive.
8.0
Verified Hotel Guest
Very Good
04-13-2018
Pros: Proximity to St Augustine and very quiet. Free breakfast.
Cons: Needs updating.
10.0
Levi
Exceptional
young couple
04-12-2018
A wonderful place to stay
Pros: Joey,the General Manager, and his staff went out of their way to make our stay
Comfortable and pleasant. Jarreau assisted us when we needed help and he too was so kind. God Bless all of you! We thank all of you for your kindness.
Cons:
9.2
Anonymous
Wonderful
young couple
04-12-2018
I would go again.
Pros: Hotel was clean, and staff was excellent. The pool and hot tub were both handicap accessible. A skip away from the beach. Yummy breakfast and great cookies.
Cons: Their rooms need revamping but I think they are working on it. The hot tub was not working when we went. Not a big deal. I have the feeling if we told the staff about any concerns that they would have been happy to address them. All and all it was worth the amount we paid, and we enjoyed are stay.
10.0
Nicholas
Exceptional
young couple
04-11-2018
Worth every penny
Pros: Everything from the rooms and location all the way to the breakfast and staff were amazing. My girlfriend and I are young and we didn't get treated like kids. Very good
Cons:
6.3
Anonymous
Pleasant
young couple
04-11-2018
So so
Pros:
Cons: Make believe eggs and meat were terrible...
9.2
Joanna
Wonderful
family with young children
04-09-2018
Superb
Pros: Great location. Great breakfast - big selection.
Cons:
10.0
Burns
Exceptional
family with young children
04-09-2018
Exceptional
Pros:
Cons:
7.1
Andrew
Good
family with young children
04-08-2018
It was nice.
Pros: Breakfast was great house keeping was good they kept the hotel looking clean all day
Cons: The beds are amazing but the pillows and blankets just aren't right the TV controller was broken and didn't work right and we had a sulfa leak on Wednesday and they never fixed the hot tub it looked like a tub of diarrhea swirling around seems like it's not as nice as it used to be doors we not working has to go all the way around the building elevator was slow the pool was dirty with palm tree needle seems more expensive then it should be. The picture isthe hot tub of sulfa
9.2
Lisa
Wonderful
family with young children
04-08-2018
Love Vilano beach!
Pros: The ocean view was spectacular. I loved the balcony and the great pool. The room has a fridge and microwave and bar area. Everything seems new.
Cons: I wish this hotel had a bar or restaurant
7.9
Christina
Good
solo traveller
04-07-2018
The location was great and...
Pros: The room was nice.
Cons: A man hung up on me on the phone because I wouldn’t join the hotel loyalty club. I wish the pool had a bar or more than 3 chairs to sunbathe in. The hot tub was disgusting.
9.2
Chloe
Wonderful
young couple
04-05-2018
All in all I had...
Pros: The bed was perfect. It's a great hotel for a honeymoon.
Cons: The breakfast wasn't what I expected.
10.0
Daeton
Exceptional
review category group of friends
04-05-2018
Frends and I enjoyed our...
Pros: The oceanfront ocean view was amazing, steps from the beach! The staff were kind and accommodating. The room was clean! The pool and hot tub were a plus! walking distance from Publix and Pizzeria.
Cons:
9.6
Carole
Exceptional
family with young children
04-05-2018
Great stay can't wait to...
Pros: There was a nice variety of food, location was great, staff was friendly and helpful.
Cons:
7.5
Tammy
Good
family with young children
04-04-2018
Quick tour of st Augustine...
Pros: Only reason I didn't give it a 10 is it's a pretty basic hotel. But a very good basic hotel.
Cons: No complaints.
7.5
Ekg
Good
family with young children
04-03-2018
Loved the location and the...
Pros: The comfort of the bed/room and the breakfast. Pool area was also nice and peaceful.
Cons: The staff at the front desk were rude after I had driven 18 hours to get there. They told me I would not be getting the room that I had a "booking" confirmation for and then proceeded to tell me that "That is what you get by going through a second party" I was offered no compensation after filing a complaint. Avoided contact with staff the 5 days that I was there and at checkout when I asked for a receipt was told that "booking" would send me one. Really??? You charged me for the room and you can't give me a receipt? Also it is absurd that you charge for the parking lot. I have paid that in Chicago for ramp parking and valet but NEVER have I stayed anywhere else that I have paid for a parking lot and park myself. I should have been told this when I checked in!!
6.7
Anonymous
Pleasant
family with young children
04-03-2018
Pleasant
Pros:
Cons:
8.3
Debra
Very Good
family with young children
04-02-2018
Very good
Pros:
Cons:
7.5
Anonymous
Good
young couple
04-02-2018
Good
Pros:
Cons:
6.7
Marcia
Pleasant
family with young children
03-31-2018
Pleasant
Pros: Great breakfast. The hotel is close to the beach. There is a fun restaurant within walking distance - Beaches - that we enjoyed. Minutes to the St. Augustine Visitor Center. My only complaint or concern is how we were charged for the room - Booking.com or the card we used when we arrived. C
learly the person at the desk at checkout didn't understand the process.
Cons: My daughter gave her credit card but I was told that the card I used with Booking.com would be used & that I would get the receipt from booking - not the hotel. My daughter's credit card was charged. Was I also charged?
8.3
Kelly
Very Good
family with young children
03-31-2018
We had a great time!...
Pros: The breakfast was delicious and the location was awesome.
Cons: Our room with a view had a palm tree in front of and up against the window. Couldn't see anything else.
9.6
Ronald
Exceptional
young couple
03-30-2018
Great location in a great...
Pros: Beach access
Cons: Check out confusion. Couldn’t get an invoice from clerk at check out. Was referred to booking dot com. Booking dot com said get it from clerk. Took three days to resolve. Not very smooth.
8.3
Veronica
Very Good
family with young children
03-30-2018
Very good
Pros:
Cons:
9.6
Pamela
Exceptional
family with young children
03-29-2018
Exceptional
Pros:
Cons:
7.1
Robin
Good
family with young children
03-29-2018
Good
Pros:
Cons:
8.5
Anne
Excellent
solo traveller
03-28-2018
Very good
Pros:
Cons: It wasn't very sound proof. Older doors always made a loud banging sound when closed which kept us awake. You could hear every word from the hallway. At 11:20 and 11:30 pm I had to open the door and ask people to please go somewhere else to talk and stop banging doors.
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