Ideally located just steps from the beach, the Spanish-style architecture of this hotel offers a striking first impression. Rooms feature dark wood tones and cozy beds. There are numerous room configurations to choose from and many have a walk-out balcony or patio. Rooms located at the end of the hallways are the largest in size. If you need additional space, connecting rooms are available. The modest fitness center is open from 6 a.m.-midnight.
Smoke free premises. 94 units. 3 stories, interior corridors.
Poorly managed facility: walkways are dirty; rooms are not properly cleaned; the bathrooms are the worst aspect; the elevator breaks down several times a day; the pool is small and overcrowded; the poolside furniture is very uncomfortable and dated; furnishings are dusty and dated.
Pros:
Cons: Cleanliness of Rooms (grime and rust in bathrooms being the worst aspect); staff dispositions - they are not helpful or the least bit concerned about your issue if brought to their attention; parking is virtually non-existent- we had to double park one night and hope for a space if we left and returned (i suspect people visiting Vilano Beach were parking there even if they did not have a room and hotel management did nothing about reserving spaces for guests only); elevators break down frequently and had to be reset at least twice during our 2 night stay- this is problematic if you are on the 3rd floor; the internet rarely worked; and finally housekeeping never serviced our room: never made the beds; emptied the trash; or clean the bathroom floor and tub (the one issue I wasted my time calling the front desk about)- no services the entire 3 day stay.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-20-2017
Pros: The hotel is on the beach. It is a 2 mile drive from saint Augustine and it is in a quiet location away from noise and traffic of the downtown -perfect!
Cons:
10.0
Verified Hotel Guest
Exceptional
Business Traveler
10-20-2017
Pros: Better than many 3*s I've stayed at. Classy entrance, comfortable pillows and sheets, good breakfast included.
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-20-2017
Pros: We like Hampton Inn rooms, and this met our expectations for them. Clean, comfy, thoughtful, and quality (yet not luxurious) materials.
Cons: We stayed at a Hamptons Inn a few days before for 1/3 of the price, and the room and hotel were quite comparable. So, this experience was paying three times more because of the location- even though it is off-season.
10.0
Verified Hotel Guest
Exceptional
10-20-2017
Pros: Beautiful hotel
Cons: Assistant manager was very loud with her phone calls and could be heard throughout the lobby being lee than professional with the persons on the other end of the phone.
10.0
Christine
Exceptional
Traveling as Couple
10-20-2017
Pros: Our room was very clean and well appointed. The staff was outstanding and the breakfast provided was excellent.
Cons:
9.0
Lisa
Wonderful
Business Traveler
10-20-2017
Pros: Beautifully appointed room. Great towels and sheets, shower had great water pressure.
Cons:
10.0
David
Exceptional
Traveling as Couple
10-20-2017
Pros: The breakfast
Cons:
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
10-20-2017
Pros: Onr night last minute stay. Comfortable and clean. Good location. But having toilet troubles that I did not realize until morning ruined the experience. Staff did little to help. Had to use 1st floor toilet.
Cons: Toilet did not flush fully and nearly overflowed. It was a push button type. Even after getting instructions. it still did not flush. I was told "everyone" had problems. Staff really did not seemed to care as I would be checkingout that morning.
8.0
Lauren
Very Good
Family with Young Children
10-20-2017
Pros: Fantastic location, clean comfortable room, and awesome complementary breakfast. We will be back.
Cons: No.
8.0
Verified Hotel Guest
Very Good
Group Traveler
10-20-2017
Pros: Location, nice big pool and deck that was very clean. Staff was great
Cons: 1 of the beds had linen that looked dirty when we turned down bed. We called to get clean sheets. Staff was quick to come in and replace all bedding. Drains in bathroom were sluggish, especially tub, but again staff resolved problem quickly.
10.0
Amber
Exceptional
Traveling as Couple
10-20-2017
Pros: The staff was great, large room, comfortable bed,nice pool,and very close to the beach.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros:
Cons: Food
5.0
Verified Hotel Guest
Fair
Family with Young Children
10-20-2017
Pros: Location was great! Breakfast was delicious. Our room was spacious.
Cons: The room we were put in was right next to the elevator. We traveled with a 19 month old baby, and it was difficult to get her to go to sleep with the noise. The night attendant and manager were rude.
7.0
Frank
Good
Traveling as Couple
10-20-2017
Pros: location,size of room,parking
Cons: room service did not vacuum or clean tub/toilet. popup on tub did not work well, had to stand in water while I showered. Room service did not come by 2 days Tiki bar not open. Too many loud children Eggs/omelettes were awfull for free breakfast
9.0
Barbara
Wonderful
Family with Young Children
10-20-2017
Pros: Nice clean room.good seating area for visiting with guests.
Cons: Disappointed the tiki bar was not open or useable. I would suggest not advertising it, if not functional.
10.0
Verified Hotel Guest
Exceptional
10-20-2017
Pros: Our family has stayed at this hotel on several occasions and we are always pleased with everything from the great location to the awesome service.
Cons: nothing...we love this hotel
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-20-2017
Pros: The staff were incredibly nice and very attentive!
Cons:
8.0
Verified Hotel Guest
Very Good
10-20-2017
Pros: The location was good. We enjoyed walking on the beach. The staff was friendly and helpful. I forgot to bring a toothbrush and they furnished one.
Cons: The breakfast selections could have been better. We are vegetarians and they served a western omelet three days out of four. No potatoes were served. Oatmeal was runny, but mixed fruit was good. Also, our shower rod was extremely rusty (room 304).
9.0
Mary
Wonderful
Traveling as Couple
10-20-2017
Pros: Extremely helpful staff; access to the beach
Cons:
9.0
Eugene
Wonderful
Solo Traveler
10-20-2017
Pros: The location is great
Cons: The maid missed cleaning my room one day, other than that it was a good visit.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Location very near beach; view
Cons:
9.0
Lee
Wonderful
Traveling as Couple
10-20-2017
Pros: Very close to the beach with excellent staff and very clean rooms. Best free breakfast of any hotel chain.
Cons: Parking can be a challenge if coming in late.
10.0
Donna
Exceptional
Traveling as Couple
10-20-2017
Pros: It is in an awesome location. Close to all the attractions.
Cons: None
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Huge clean room and above-average breakfast
Cons:
10.0
Jean
Exceptional
Traveling as Couple
10-20-2017
Pros: The location was great.... the staff was awesome.... the breakfast was totally super ( as was the staff working the breakfast ). Just a short walk to the beach with a nice pavilion to sit and rest. It was also great to have Publix across the street.
Cons: Not really....
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-20-2017
Pros: Location,breakfast,beds,clean,pool and it's decor and plant newspaper, girl at front desk (name starts with an "S") Very nice hotel!!!
Cons: The toilet seems to run too much. Really didn't that toilet!
8.0
Verified Hotel Guest
Very Good
Group Traveler
10-20-2017
Pros: location. Close to grocery store and marina.
Cons: The breakfast wasn't the best. Eggs were disgusting. Basically just waffles,fruit, and bakery.
10.0
Dana
Exceptional
10-20-2017
Pros: i was very impressed with all the amenities the hotel has to offer. Staff was very friendly and eager to help in any way possible. when hotel listed that it had mini refrigerator and microwave and was taken back that the room had a "mini bar"!!!
Cons:
5.0
Verified Hotel Guest
Fair
Family with Young Children
10-20-2017
Pros: The bed was king size, really comfy but we had bedbug bites next day...guess they don't do room keeping well.
Cons: Lift is not functioning! Check for bed bugs, water doesn't drain quickly in tub.
10.0
Allen
Exceptional
Traveling as Couple
10-20-2017
Pros: It was very nice!
Cons:
10.0
Susan
Exceptional
Family with Teens
10-20-2017
Pros: Close to beach and historic downtown St. Augustine.
Cons: Na
10.0
Samantha
Exceptional
Traveling as Couple
10-20-2017
Pros: King Room, No View Huge and Spacious Clean and Stocked Quiet and Calming Property Grounds Immpressively Beautiful Well-Manicured
Cons: Please look into offering a Skim or at least 1% Milk option to be available as apart of the complimentary breakfast at all Hampton Property's
10.0
Scott
Exceptional
Traveling as Couple
10-20-2017
Pros: Breakfast, proximity to beach and front desk service!
Cons: No
8.0
Verified Hotel Guest
Very Good
Family with Teens
10-20-2017
Pros: Absolute Perfect location across from the beach!!! Close to downtown St. Augustine !!! Staff was nice and breakfast staff was very nice. I wish Hampton inn Would put money into it. Needs updates. Others are cleaner and updated .
Cons: Sofa bed had dirty sheets with crumbs in them. Bathroom sink pipe was leaking, we reported it. Kept leaking. Old dirty rugs, entire building should get update. Then it would be amazing
9.2
Kim
Wonderful
family with young children
10-18-2017
Awesome
Pros: Great value and location. The facility was still recovering from Irma. Had an AC issue that was remedied quickly. Loved the location. Staff was so nice!!
Cons:
7.5
Anonymous
Good
mature couple
10-17-2017
Good
Pros:
Cons:
10.0
Amanda
Exceptional
young couple
10-12-2017
Great getaway!
Pros: The location to the beach and local amenities was perfect. An easy drive to St. Augustine, but out of the crowded tourist areas. Very clean and comfortable room. Breakfast and fresh cookies every day!
Cons:
10.0
Taryn
Exceptional
young couple
10-11-2017
Exceptional
Pros: Bagel toppers were really good. Employees made sure we were happy and treated us very well
Cons:
10.0
Kristy
Exceptional
review category group of friends
10-09-2017
We will be back.
Pros: It's location to restaurants, shopping and the beach was perfect for walking.
Cons:
10.0
Carlos
Exceptional
family with young children
10-02-2017
PERFECT
Pros: PERFECT
Cons: THE WEATHER
10.0
Tammy
Exceptional
young couple
10-02-2017
Great Romantic getaway. Stress free...
Pros: The proximity to the beach was perfect, Room was quite and away from heavy traffic just as I had requested. Front desk person (Hamilton) was friendly and helpful. Breakfast had a good variety and area was clean and well maintained.
Cons:
10.0
Shaula
Exceptional
family with young children
09-29-2017
Exceptional
Pros:
Cons:
10.0
Lucille
Exceptional
solo traveller
09-26-2017
Exceptional
Pros:
Cons:
7.5
Lisa
Good
family with young children
09-25-2017
Pleasant
Pros: The cookies
Cons:
9.6
Stoni66
Exceptional
solo traveller
09-22-2017
Exceptional
Pros: Nice Pool, great breakfast
Cons:
5.0
Anonymous
Fair
mature couple
09-21-2017
Passable
Pros:
Cons:
7.1
Donna
Good
review category group of friends
09-17-2017
Good
Pros: Very clean.
Cons: The electrical outlets in the bathroom did not work. The outside doors to access entrance with room card didn't work. The elevator was OLD.
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