In the heart of the historic Spanish Quarter overlooking Matanzas Bay and the Castillo de San Marcos National Monument, this hotel features guest units with attractive dark wood furnishings. The guest rooms are further complemented by elaborate bedding packages with cozy duvet covers and granite counters. The modern construction blends into the area's historic nature for a striking effect. The hotel resembles a small village, made up of several buildings, which are all connected together through an intricate system of corridors. Upon entering the lobby there is an immediate feel and look of a boutique hotel. Many of the rooms even feature a balcony! A self-service business center, a small fitness center and serene pool area round out the added amenities at this perfectly located hotel.
Smoke free premises. 72 units. 2 stories, interior corridors.
Pros: The location was it's best feature. The staff frendly and helpful.
Cons: Nothing really that special about the hotel.
4.2
Tomasmettler
Disappointing
family with young children
09-17-2016
Pros:
Cons: There were cockrouches coming through the shower drain it was reported and the next day they were coming again. The response of the assistant reception manager was "were are in Florida there are bugs. I live in Miami and pest control comes regularly and I do not have cockrouches crawling from the drains. Really the most silly answer I ever expected.
6.3
Martha
Pleasant
mature couple
09-15-2016
Pros: Liked central location of hotel
Cons: Very noisy. Window in rear of hotel was above a busy street and noise from hotel machine room kept is up til after midnight. Staff was not concerned about our difficulty sleeping.
7.5
Jill
Good
young couple
09-15-2016
Pros:
Cons: parking
9.2
Meghan
Wonderful
young couple
09-08-2016
Pros: Beautiful hotel, great staff, the 7 hour happy hour (2 for 1 drinks) is a crazy good bargain.
Cons: There are speakers in the hallway, and there was one right outside our door, which woke me up a few times while trying to sleep. However, most rooms do not have one of these speakers right outside. I suppose we were just unlucky.
10.0
Andrew
Exceptional
young couple
09-07-2016
Pros: Beautiful room. We were wowed by a tub in the bedroom. We were living in luxury for a night. It was the perfect location. The staff were super nice, and when we called to ask people to stop scraping paint from our window, it was resolved in like, a minute. So awesome.
Cons: The drinks at the hotel bar could've been stronger for the price, and we took advantage of bogo happy hour. That's about it.
9.6
Francois
Exceptional
mature couple
09-05-2016
Pros: Extremely nice and friendly staff...
Cons: The cost of valet parling was rather high!great stay in a good location...
8.3
Brenda
Very Good
young couple
09-04-2016
Pros: Loved the location
Cons: The virew
6.7
Matthew
Pleasant
young couple
09-01-2016
Pros:
Cons: Charge for parking
10.0
Sonya
Exceptional
review category group of friends
08-30-2016
Pros: LOCATION!! LOCATION! LOCATION!! Within walking distance of all the sights of Historic St. Augustine. The staff were very friendly and helpful. I had a balcony view, so my best friend and I sat on the balcony and people watched after a seeing the sights.
Cons: There wasn't anything that I personally didn't like about the property.
8.3
Marianne
Very Good
mature couple
08-26-2016
Pros: Loved the extended happy hour... Ability to take the car in and out a plus
Cons:
10.0
Barbara
Exceptional
solo traveller
08-21-2016
Pros: Excellent service from the moment you walk in. Crystal at the reception desk was especially courteous and professional! Fantastic mattress and room. Great restaurant and servers! Loved pasta night! Can't beat location! Convenient and facing wonderful bay. Oh and also there is even a laundry room as well as a small store serving Starbucks. However, coffee served at the restaurant just as great! All this luxury at reasonable rates! What you see in the professional pictures is what you get!
Cons: Earlier check-in would be good. Just a bit of noise in the hallways from other guests but very minor. Overall it's hard to find anything I didn't like.
10.0
Barbara
Exceptional
mature couple
08-19-2016
Pros: Very attentive and helpful front desk. Young men at front door always ready to assist with a smile. Best location. Comfortable beds. Delicious food . Would not stay anywhere else.
Cons: The decor of our room, although beautiful, was very modern. Did not mesh with the overall architecture of the hotel which, by the way, was beautiful .
8.8
Charles
Excellent
mature couple
08-09-2016
Pros: Location and staff great
Cons: water in bath tub was filling tub up while I was taking a shower. Toilet was running non stop. Music in hallway was loud in the morning.
9.6
Lighthouse
Exceptional
family with older children
08-06-2016
Pros:
Cons: Perfect location.
7.5
Ana
Good
family with older children
08-02-2016
Pros: Cleanliness overall
Cons: Breakfast menu very limited and not fresh baked goods.
8.3
Kara
Very Good
family with young children
07-29-2016
Pros: The location
Cons: Nothing
7.9
Bobby
Good
mature couple
07-27-2016
Pros: Convenient location; valet staff very helpful. All staff we're good. Room was comfortable
Cons: Room was not particularly large, I really don't know how it compares in the area, but it was also not particularly inexpensive.
7.1
Yerusha
Good
mature couple
07-21-2016
Pros: Location is awesome
Cons: The lighting... for a historic town, lighting should be yellow and soft... not bright and white... it doesnt go with the vibe of the town
Didn't like the $25 a night for parking... plus tips... wish we could park our own car
9.6
Victor
Exceptional
mature couple
07-19-2016
Pros: Excellent.
Cons:
10.0
Kimberly
Exceptional
family with older children
07-18-2016
Pros: Customer service from the hotel staff and valet was beyond my expectations. Very friendly and informative , helpful to the guests. I would highly recommend this hotel to others.
Cons:
9.6
Donald
Exceptional
mature couple
07-18-2016
Pros: The personnel working the front desk (Josh in particular) was very professional and accommodating.
Cons:
9.2
Candace
Wonderful
review category group of friends
07-18-2016
Pros: The beds were very comfy, fluffy down comforters but not too hot, air worked like a charm, very clean, towels were extra large, just a very nice experience.
Cons: Room was a bit small, but adequate, view was of the neighboring hotel balcony and doorways, very expensive and I got a discount. One thing I felt their valet staff could have helped with the bags or at least offered, and called a bellman, I saw no one to help and it wasn't offered.
8.3
Diana
Very Good
review category group of friends
07-17-2016
Pros: The location, comfort and cleanliness.
Cons: The staff was NOT friendly or helpful. I got a chilly reception and my partners Hilton membership was not honored because the reservation was under my nam even though at other Hilton this has never been a problem.
9.2
Jose
Wonderful
mature couple
07-15-2016
Pros: food, Staff
Cons:
9.6
Allen
Exceptional
family with young children
07-14-2016
Pros: Parking was great. Staff was helpful.
Cons: TV. Channels.
8.8
Kelly
Excellent
family with young children
07-13-2016
Pros: I loved the location and the staff was extremly nice.
Cons: I ordered a room with a King size bed and even though the staff said it was king size, I have a king size bed and this was not it. When I went to check the tag on the mattress to take a picture, there was some type of blue chemical on the bottom of the mattress that was about the size of a small plate. I took pictures of it and went to the lobby to inform the staff, at which point they said they would change the linens and they would also send me up a roll away bed...and when I returned to the hotel at almost 11 pm neither of those things had been done. I did call down to the lobby to request the roll away bed again and they did promptly bring it up with linen....but no blanket.
10.0
Alice
Exceptional
review category group of friends
07-05-2016
Pros: My stay was absolutely wonderful! I booked the day before I needed to stay. Came in very late. Was met warmly and escorted to my room. The gentleman brought up my luggage and helped in every way. I had a lovely balcony as well!
Cons: This was not a real drawback- it was simply unexpected. Parking was tight and had to be valet parking for that reason.
10.0
Margaret
Exceptional
mature couple
07-04-2016
Pros: Everything about it we will be back soon ,
Cons:
9.2
Lawrence
Wonderful
mature couple
06-28-2016
Pros: Nicely decorated room, comfortable bed, great staff. Convenient base for exploring. Great location for walking the historic district.
Cons: A/C had been on the fritz. They had a temporary portable A/C unit in the room that was loud and had trouble de-humidifying the room. Management was sympathetic and discounted our room rate and threw in the parking. I thought this was fair.
9.6
Mark
Exceptional
young couple
06-27-2016
Pros: Loved the room and the view, the staff were all extra nice and helpful
Cons: Everything was wonderful
8.3
Brenda
Very Good
family with older children
06-27-2016
Pros: Convenience to downtown and water view
Cons: Humidity in the room, a/c was cold but not drawing out the water
8.3
Marie-claude
Very Good
solo traveller
06-24-2016
Pros: location, safety, atmosphere, friendliness of staff. Good restaurant and bar,
Cons: can't think of anything right now
7.1
Denise
Good
mature couple
06-16-2016
Pros:
Cons: Street noise from bay front room
10.0
Jenifer
Exceptional
family with older children
06-16-2016
Pros: I love the location and how close we were to where we wanted to go. Everything in walking distance.
Cons:
3.8
Joy
Poor
mature couple
06-04-2016
Pros: It's hard to say, because the room was misrepresented and Hilton did not hold up their advertisement of if your aren't 100% happy will fix it or you don't pay! Because we booked with booking.com Room type misrepresented.
Cons: That I didn't get the room I paid an upgrade fee to get becaus I booked through a 3rd party. No soaking tub, 4 poster bed, or balcony and this was our HONEYMOON!
9.6
David
Exceptional
mature couple
06-01-2016
Pros: 2for 1 drinks at the bar all day every day
Cons: Having
to use valet parking all the time and having to tip them each time I wanted my car out
9.2
Mac
Wonderful
young couple
05-30-2016
Pros: Very close to everything , walking distance to kings street and all the attractions , very friendly staff
Cons: Expensive for the quality
10.0
Rhonda
Exceptional
review category group of friends
05-27-2016
Pros: Big room, nice little patio, comfy beds
Cons:
8.8
Kent
Excellent
mature couple
05-26-2016
Pros: Bed and room very comfortable.
Cons: Parking price was too high - $24. I went to the city lot.
5.0
Paul
Fair
mature couple
05-26-2016
Pros: Valet Parking attendants were excellent. Breakfast was good. Front Desk was good.
Cons: Not up to par as a Hilton Hotel and certainly not worth $349 per night --- this is more like a $99 dollar Motel 6 type hotel. Room was musky and the entire building was in poor condition. Would not stay here again. Poor value for the money --- just happened to have a good location. I cannot recommend to our friends. This is a stay away from hotel.
9.2
Peter
Wonderful
mature couple
05-24-2016
Pros: excellent location with very comfortable quiet room, will certainly come back
Cons:
6.3
Micheal
Pleasant
mature couple
05-19-2016
Pros: GREAT, great location!
Cons: Pretentious staff; too many hands out; absolutely no extras (e.g., breakfast, free parking, etc.); dated furnishings
8.3
Charon
Very Good
review category group of friends
05-19-2016
Pros: Everything !
Cons: Maid service was very slow and did not show until we walked back into the door at the end of the day to get ready for dinner!
5.4
Dolly
Fair
mature couple
05-15-2016
Pros: The staff very pleasant and accomadating.
Cons: The room was very noisy. AC unit excessively loud. Carpet was dirty, room very small for the price.
6.3
Cheri
Pleasant
mature couple
05-08-2016
Pros: Location of hotel was great. It was within walking distance of everything.
Cons: Our balcony overlooked the checkin/ out area and was so busy and noisy we couldn't use the balcony we paid extra for.
6.7
Roxie
Pleasant
mature couple
05-07-2016
Pros: Valet service very good
Cons: We wanted a king bed and did not get it
8.0
Frank
Very Good
Traveling as Couple
04-30-2016
Pros: Location
Cons: 1. Noisy, first room given was next to the garbage dumpster and the 2nd room was to the front which we heard every single car that passed. Extremely noisy! 2. 2nd room the shower drain was plugged, showered with water to our ankles.
8.3
Bruce
Very Good
mature couple
04-30-2016
Pros: The location was amazing. Walk to everything!
Cons: Nothing in particular.
9.6
Edward
Exceptional
family with older children
04-26-2016
Pros:
Cons: My booking with your company was erroneous and resulted in complications. The hotel staff was great in handling the error but it did cost us 30-40 extra dollars for the second room.
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