In the heart of the historic Spanish Quarter overlooking Matanzas Bay and the Castillo de San Marcos National Monument, the hotel features guest units with attractive upscale furnishings. Rooms are further complemented by elaborate bedding packages with cozy duvet covers and granite counters. The modern construction blends into the area's historic nature for a striking effect. The hotel resembles a small village, made up of several buildings, which are all connected together through an intricate system of corridors. Upon entering the lobby there is an immediate feel and look of a boutique hotel. Many of the rooms feature a balcony. A self-service business center, a small fitness center and a small, serene pool area round out the amenities at the nicely situated hotel.
Smoke free premises. 72 units. 2 stories, interior corridors.
Pros: Its in a great location, about a 10 minute walk from all the action.
Cons: Great hotel, and clean room. There was a pretty strong musty smell however.
10.0
Anonymous
Exceptional
08-11-2017
Pros: location location
Cons: none
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location is absolutely perfect! It allows you to walk all of downtown St. Augustine and take a break in between. The room service breakfast was excellent! I definitely recommend staying here. The view of the fort and the Bridge of Lions is great too!
Cons: My only critique is that they charge guests $25 per day to have there car parked in the garage below. You would think that if you are a paying guest, parking should be free.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great Customer service
Cons: nothing bad at all
3.0
Anonymous
Poor
08-11-2017
Pros: Centrally located and near the water.
Cons: $25 a night parking fee, room dirty, poor quality pillows.
10.0
Verified AAA Guest
Exceptional
06-06-2017
Great location. Easy walking distance to sights in the historic district. Lovely view of the Bay.
Pros: LocationViewFriendly staffRestaurantPool
Cons: Fee for parking.
9.2
Anonymous
Wonderful
07-15-2016
Superb
Pros: food, Staff
Cons:
9.6
Anonymous
Exceptional
07-14-2016
Exceptional
Pros: Parking was great. Staff was helpful.
Cons: TV. Channels.
8.8
Anonymous
Excellent
07-13-2016
Single mom with two kids...
Pros: I loved the location and the staff was extremly nice.
Cons: I ordered a room with a King size bed and even though the staff said it was king size, I have a king size bed and this was not it. When I went to check the tag on the mattress to take a picture, there was some type of blue chemical on the bottom of the mattress that was about the size of a small plate. I took pictures of it and went to the lobby to inform the staff, at which point they said they would change the linens and they would also send me up a roll away bed...and when I returned to the hotel at almost 11 pm neither of those things had been done. I did call down to the lobby to request the roll away bed again and they did promptly bring it up with linen....but no blanket.
10.0
Anonymous
Exceptional
07-05-2016
Stay at the Hilton if...
Pros: My stay was absolutely wonderful! I booked the day before I needed to stay. Came in very late. Was met warmly and escorted to my room. The gentleman brought up my luggage and helped in every way. I had a lovely balcony as well!
Cons: This was not a real drawback- it was simply unexpected. Parking was tight and had to be valet parking for that reason.
10.0
Anonymous
Exceptional
07-04-2016
Exceptional
Pros: Everything about it we will be back soon ,
Cons:
9.2
Anonymous
Wonderful
06-28-2016
Great staff and nice rooms
Pros: Nicely decorated room, comfortable bed, great staff. Convenient base for exploring. Great location for walking the historic district.
Cons: A/C had been on the fritz. They had a temporary portable A/C unit in the room that was loud and had trouble de-humidifying the room. Management was sympathetic and discounted our room rate and threw in the parking. I thought this was fair.
9.6
Anonymous
Exceptional
06-27-2016
Great location and great water...
Pros: Loved the room and the view, the staff were all extra nice and helpful
Cons: Everything was wonderful
8.3
Anonymous
Very Good
06-27-2016
Very good
Pros: Convenience to downtown and water view
Cons: Humidity in the room, a/c was cold but not drawing out the water
8.3
Anonymous
Very Good
06-24-2016
Very good
Pros: location, safety, atmosphere, friendliness of staff. Good restaurant and bar,
Cons: can't think of anything right now
7.1
Anonymous
Good
06-16-2016
Good
Pros:
Cons: Street noise from bay front room
10.0
Anonymous
Exceptional
06-16-2016
Love this place. Will be...
Pros: I love the location and how close we were to where we wanted to go. Everything in walking distance.
Cons:
3.8
Anonymous
Poor
06-04-2016
Honeymoon Hotel Hell!
Pros: It's hard to say, because the room was misrepresented and Hilton did not hold up their advertisement of if your aren't 100% happy will fix it or you don't pay! Because we booked with booking.com Room type misrepresented.
Cons: That I didn't get the room I paid an upgrade fee to get becaus I booked through a 3rd party. No soaking tub, 4 poster bed, or balcony and this was our HONEYMOON!
9.6
Anonymous
Exceptional
06-01-2016
Exceptional
Pros: 2for 1 drinks at the bar all day every day
Cons: Having
to use valet parking all the time and having to tip them each time I wanted my car out
9.2
Anonymous
Wonderful
05-30-2016
Overall a nice stay
Pros: Very close to everything , walking distance to kings street and all the attractions , very friendly staff
Cons: Expensive for the quality
10.0
Anonymous
Exceptional
05-27-2016
Bday in St Augustine
Pros: Big room, nice little patio, comfy beds
Cons:
8.8
Anonymous
Excellent
05-26-2016
Great short visit
Pros: Bed and room very comfortable.
Cons: Parking price was too high - $24. I went to the city lot.
5.0
Anonymous
Fair
05-26-2016
POOR VALUE FOR THE MONEY!
Pros: Valet Parking attendants were excellent. Breakfast was good. Front Desk was good.
Cons: Not up to par as a Hilton Hotel and certainly not worth $349 per night --- this is more like a $99 dollar Motel 6 type hotel. Room was musky and the entire building was in poor condition. Would not stay here again. Poor value for the money --- just happened to have a good location. I cannot recommend to our friends. This is a stay away from hotel.
9.2
Anonymous
Wonderful
05-24-2016
happy to recommend
Pros: excellent location with very comfortable quiet room, will certainly come back
Cons:
6.3
Anonymous
Pleasant
05-19-2016
All That Glitters ...
Pros: GREAT, great location!
Cons: Pretentious staff; too many hands out; absolutely no extras (e.g., breakfast, free parking, etc.); dated furnishings
8.3
Anonymous
Very Good
05-19-2016
Very good
Pros: Everything !
Cons: Maid service was very slow and did not show until we walked back into the door at the end of the day to get ready for dinner!
5.4
Anonymous
Fair
05-15-2016
Hilton has a prime location....
Pros: The staff very pleasant and accomadating.
Cons: The room was very noisy. AC unit excessively loud. Carpet was dirty, room very small for the price.
6.3
Anonymous
Pleasant
05-08-2016
Be wary of balcony upgrade.
Pros: Location of hotel was great. It was within walking distance of everything.
Cons: Our balcony overlooked the checkin/ out area and was so busy and noisy we couldn't use the balcony we paid extra for.
6.7
Anonymous
Pleasant
05-07-2016
Pleasant
Pros: Valet service very good
Cons: We wanted a king bed and did not get it
8.3
Anonymous
Very Good
04-30-2016
Awesome location!
Pros: The location was amazing. Walk to everything!
Cons: Nothing in particular.
9.6
Anonymous
Exceptional
04-26-2016
Booking.com failed me
Pros:
Cons: My booking with your company was erroneous and resulted in complications. The hotel staff was great in handling the error but it did cost us 30-40 extra dollars for the second room.
8.8
Anonymous
Excellent
04-18-2016
Great place
Pros: Great hotel, beautiful decor, fantastic location.
Cons: I wish my stay was longer. The food was pricey but there is plenty of choice outside the hotel close by.
10.0
Anonymous
Exceptional
04-18-2016
Exceptional
Pros: First time in St. Augustine and they made the trip awesome! Will definitely be back in the near future.
Cons:
10.0
Anonymous
Exceptional
04-17-2016
OH WHAT A NIGHT ST....
Pros: Location of the hotel was prime TINI MARTINI right next door & the Irish pub :-)
Cons: A better view thought I had Bayfront but that's OK it was the alley way
9.6
Anonymous
Exceptional
04-14-2016
Excellent time
Pros: Awesome beds
Cons: It was quite nice
9.6
Anonymous
Exceptional
04-10-2016
Nice stay at the Hilton...
Pros: Everything was quite nice and the staff was great! I just think it is a little pricy!
Cons: Wish the pool could have been heated some !!
8.8
Anonymous
Excellent
04-05-2016
Almost perfect
Pros: Room 141.
Cons: That my request to have the room made more romantic wasn't fulfilled. Other Hotels I have stayed at of equal or less value to Hilton have put rose petals on the bed or little chocolates on the pillows, or even made Heart shapes out of the towels. Nothing over the top but just something to make my girlfriend feel special. Room was nice and we enjoyed our stay but I was a little sad to see my request wasn't taken seriously.
10.0
Anonymous
Exceptional
03-31-2016
Loved staying here
Pros: Great location
Great staff
Beautiful surroundings
Decor is clean and new
Rooms and beds are clean
Cons: 25.00 a day for parking... But after seeing parking situation around town, I willingly paid and was happy about it
10.0
Anonymous
Exceptional
03-29-2016
Exceptional
Pros: The bed was extremely comfortable, the staff was so accomadating and the restaurant was excellent!! Will definitely be back!!!
Cons:
9.2
Anonymous
Wonderful
03-28-2016
After a rough start, our...
Pros: Comfortable rooms and pleasant staff. Great location.
Cons: We arrived on a Sunday and were not able to get into our room until 4:40PM. Very annoying to waste time sitting in the lobby.
7.1
Anonymous
Good
03-27-2016
Great location
Pros: Location---the best
Cons: Bad odor in halls
9.6
Anonymous
Exceptional
03-25-2016
Spring Break
Pros: Pretty much everything. It smelled fabulous. We'll never stay anywhere else in St. Augustine. Can't wait to return.
Cons:
10.0
Anonymous
Exceptional
03-25-2016
Exceptional
Pros: the consear service was great. Matt was especially helpful and friendly.
Cons:
8.8
Anonymous
Excellent
03-15-2016
Fabulous
Pros:
Cons: I didn't like paying 101.00 for breakfast for 3 women and one man.
7.5
Anonymous
Good
03-08-2016
Good
Pros: Good food. Surprisingly quiet. Excellent location. Friendly staff.
Cons:
6.3
Anonymous
Pleasant
03-08-2016
Pleasant
Pros: Did not feel hotel was up to Hilton standard.
Cons: Beds..pillows..place looked like it was under construction. Ask front desk for service and received no call back. Had to call several times to get our information.
6.7
Anonymous
Pleasant
03-01-2016
Weigh your pros and cons...
Pros: The actual room was nice and there was a cute little patio which was great especially for the morning. The valets were so friendly and helpful. Vanessa, at the front desk, was really apologetic for the issues and did give us a couple of drinks on the house.
Cons: We did arrive rather early and understood we wouldn't be able to check in at that time (it was approximately 1130am on a Sunday). However, we were told we would be called once the room was ready. We were able to walk around town and have some lunch but we had plans at 5pm and by 430pm, we still hadn't heard from the hotel that the room was ready. We decided to check and Vanessa informed us that the room still wasn't ready and someone was going to check on it right then. She gave us a couple of drink coupons (thank you!) and we sat at the bar. After we finished our drinks, we went back and she still hadn't heard back from her contact. She was obviously annoyed for us and I told her we had to get our bags anyway from our car so she handed us the keys and said it would be ready by the time we got our bags.
Big deal? Probably not. Just aggravating that we had been told we would be notified and 2 hours after the hotel's check in, our room still wasn't ready. I saw 2 other couples who were obviously checking in around the same time as us (around 5) and they were immediately sent to their rooms. Aggravating since we had plans and this delayed us.
When we got into the room, it wasn't even what we booked but we were so over the wait and in a rush that we didn't want to say anything.
Some of the hallways look really old and not in a fun historic way. They look like someone forgot to paint the majority of the walls and the carpets were disgusting. I expected more out of a Hilton in a historic district in a tourist location especially for the price.
8.3
Anonymous
Very Good
02-28-2016
Like a Dream...
Pros: Fantastic yoga class on the Beach. Very comfortable bed. Great hotel. Nice staff. Love to visit this place again.
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