This well-managed property ensures guests will have a pleasant stay. The property is kept in top condition and very reflective of current traveler's expectations with regards to amenities and comfort.
Smoke free premises. 82 units. 4 stories, interior corridors.
Pros: Friendly desk associate welcomed us and said guess what we have been expecting you and we upgraded your room to a king suite. Wow! We said that's great! We went to our room and it was perfect. Within a few minutes we got a call from the front desk, just wanted to make sure our room was to our standards. We were very impressed and they said don't forget breakfast until 12:00 pm and late check out. All I can say is wow! Extremely happy with our stay.
Cons: we didn't care for the inside pool. I have only seen inside pools up in the north or out west. Not in Florida!
9.6
Dale
Exceptional
family with young children
09-20-2016
Pros: It was clean and well maintained. The hot breakfast was a plus.
Cons: A little pricey
9.6
Marcia
Exceptional
mature couple
09-18-2016
Pros: Good hotel environment, quiet and clean. Up-to-date amenities. Beautiful in-door pool and pool area. Breakfast was also good. Thank you.
Cons: There was a stain on bench next to bathroom that could have been cleaned prior to us moving into room.
10.0
Robert
Exceptional
young couple
09-10-2016
Pros: We liked everything, especially the express check out!
Cons:
9.2
Thomas
Wonderful
young couple
09-03-2016
Pros: Staff was very friendly and helpful. Gave some tips as we travelled about since we were not very familiar with the area
Cons: Air conditioner was very loud . Had to have tv on almost full volume to hear it over the AC noise
9.5
Brenda
Exceptional
mature couple
08-29-2016
Pros: wish I could have taken the bed home with me. Everyone was friendly and very helpful.
Cons: that I could not stay longer.
10.0
Thomas
Exceptional
review category group of friends
08-23-2016
Pros: Location, breakfast, staff
Cons: Nothing
10.0
Theresa
Exceptional
family with older children
08-18-2016
Pros: the staff and location!
Cons: the cost, too expensive and for no reason! there is not much that recommends the holiday inn except that it is convenient. its not the Intercontinental, please bring your prices down. the breakfast is okay because its free, but its not good "with" the exception of the prepackaged foods. that stuff prepared on site leaves a lot to be desired. apparently, from the cost, we are paying for this food, so buy quality or just leave it alone and make the cost more economical. thanks!
10.0
Robert
Exceptional
mature couple
08-18-2016
Pros: Staff were very helpful all had such nice personalities .
Room was clean and comfortable we would stay again
Cons:
10.0
Larry
Exceptional
mature couple
08-02-2016
Pros: Cleanliness.
Cons:
10.0
Katie
Exceptional
young couple
07-31-2016
Pros: We thoroughly enjoyed our stay. Friendly staff, awesome breakfast choices, our room was spotless! Great hotel!
Cons:
9.6
Philippe
Exceptional
solo traveller
07-28-2016
Pros: Everything perfect
Cons: Maybe breakfast
7.5
Susan
Good
mature couple
07-26-2016
Pros: Location was convenient.
Cons: Breakfast time was very crowded. Hard to find a seat.
10.0
Lioudmila
Exceptional
family with young children
07-26-2016
Pros: Everything was wonderful
Breakfast was great!
Cons:
8.3
Jenny
Very Good
family with older children
07-24-2016
Pros: Breakfast & staff were great!
Cons: Room was still dusty as well as washroom mirrors were a bit dirty upon arrival.
10.0
Dennis
Exceptional
mature couple
07-20-2016
Pros: Room was very clean. Bed is so comfortable.
Cons: eggs were not good that morning.
7.9
Kshadow0204
Good
review category group of friends
07-19-2016
Pros: Great location, easy to find, staff was helpful in booking a tour. The hotel was very clean and comfy. Made our short stay very nice.
Cons: Breakfast buffet was good but could have been better. Only received 2 bottles of water the whole time but we didn't ask for more, we were not sure if there was a charge.
9.2
Thomas
Wonderful
mature couple
07-13-2016
Pros: The king bed was very comfortable. Breakfast was good and with a nice selection.
Cons: Everything was nice.
10.0
Alexander
Exceptional
young couple
07-13-2016
Pros: I loved the staff. After we checked in our room. 5 minutes later the front desk called our room, to see if we liked the room and if everything was okay. The staff was friendly and welcomed you with a smile everyday. I enjoyed the room and the bathroom, very clean, clean washed linens and towels daily. The bed was comfortable, the pillows was as well. Quiet hallway. The pool was clean. Breakfast was always hot and fresh, the food didn't stay out to long under the light. Great area. My wife really enjoyed her stay, since it was for her Birthday. At a certain time in the evening they bake chocolate chip cookies, big and round, hot melt right in your mouth. You can find them at the front desk. I really loved this stay.
Cons: No complaints!!!
10.0
Belky
Exceptional
family with older children
07-09-2016
Pros: Nice hotel,good customer service,breakfast was very very good.We really like it
Cons:
9.6
Jack
Exceptional
mature couple
07-05-2016
Pros: Breakfast was good, staff was excellent. No complaints.
Cons:
10.0
May
Exceptional
review category group of friends
06-28-2016
Pros: Everything was perfect
Cons:
10.0
Auston
Exceptional
family with young children
06-09-2016
Pros: Friendly people and great clean place
Cons:
10.0
Sonjie
Exceptional
family with young children
05-31-2016
Pros: The atmosphere is awesome. Every time my husband and I have come to St Augustine, we've stayed in this hotel.
Cons: It would be nice if they had more options in their breakfast buffet. Like bacon and scrambled eggs or parfaits
3.8
Marjorie
Poor
family with older children
05-31-2016
Pros: Breakfast was okay
Cons: You overcharged us for the location where we were staying. I will file a formal complaint about this. You switched our location and overcharged us. You lied. You never told us you were switching locations. NEVER AGAIN!
8.8
Pete
Excellent
solo traveller
05-29-2016
Pros: The quality of service when asked for specific requests. Friendly,attentive front desk staff. A
good breakfast with limited services of coffee
and utensils for eating in. In room free wifi, mini- frig
and select brews of coffee and tea. Guest Internet,
laundry, indoor pool, and workout room complimentary.
Cons: Some of housekeeping staff made some rude
and insensitive remarks. Overnight bill was not given
as part of express check billing service. Morning paper, (USA Today),was given to a number of rooms
but not mine.
10.0
Charles
Exceptional
mature couple
05-20-2016
Pros: Nice breakfast
Cons: A little far out of town
8.0
Nanthiya
Very Good
Business Traveler
05-13-2016
Pros: The location is convenient and the room is clean.Friendly staff.
Cons: Breakfast is not as expected. Swimming pool is indoor and small.
9.6
Danay
Exceptional
family with older children
05-04-2016
Pros: Excellent! !!
Cons: Housekeeping check out too early.
10.0
Nytza
Exceptional
young couple
05-01-2016
Pros: Everything
Cons:
7.9
Kyle
Good
young couple
04-22-2016
Pros:
Cons: The door to the joining room was left unlocked, did not realize it until we returned from dinner.
10.0
Peter
Exceptional
mature couple
04-21-2016
Pros: Great breakfast.
Cons: Strong air stray smell in hall ways.
9.2
Raymond
Wonderful
young couple
04-20-2016
Pros: I liked how clean they kept the room and how close it was to shopping
Cons: I didn't like how rude some of the housekeepers were and there attitudes if you don't like your job find a new one !
10.0
Gita
Exceptional
solo traveller
04-20-2016
Pros:
Cons: breakfast cold have been better with more variety of fresh fruit
9.6
Andrea
Exceptional
family with older children
04-18-2016
Pros: Clean & nice. Breakfast was really good & so convenient. The breakfast attendant was so accommodating! It's a bit out of the way, but actually liked that.
Cons:
9.2
Ramona
Wonderful
mature couple
04-17-2016
Pros: The staff were super friendly! Front desk staff, Zach and Annie, were very helpful. The janitorial and maintence staff we saw in the hallways always smiled and said hi. We could tell that property has been well maintained, with renovation monies well-spent.
Cons: Side door nearest State Road 16 needs work. Our card only worked 50% of the time. Key card always worked in our room door, though. Room 420 bathroom exhaust fan very loud. Could consider cleaning or replacing room carpet soon. Bed skirt on one bed was unhemmed and frayed. One towel used during our stay was past its prime and should be retired. Consider design details: had to reach across bathroom for handtowel to dry hands. Place holder by or near sink/vanity.
9.6
Peter
Exceptional
mature couple
04-11-2016
Pros: Staff was very helpful while we were arranging transportation and restaurants.
Cons:
7.5
Edward
Good
review category group of friends
04-10-2016
Pros: Clean, courteous staff, coffee in room
Cons:
9.2
Angus
Wonderful
mature couple
04-10-2016
Pros: Comfortable bed. Excellent cooked breakfast. Staff friendly and help full. Clean rooms, serviced everyday. Nearby malls, restaurants and bars.
Cons: Being on an extended stay would have liked cooking facilities other than just a microwave.
7.9
Kim
Good
solo traveller
04-09-2016
Pros: The rooms was very clean and comfortable
Cons: They didn't have an outdoor area
10.0
Anthony
Exceptional
young couple
04-05-2016
Pros: Everything was great the breakfast the room the service the indoor pool. Very recommended close to everything.
Cons:
6.7
Eduardo
Pleasant
mature couple
04-04-2016
Pros: Cleaness and front desk service
Cons: Too expensive for the location and services. Same chain has best hotels of same categorie much mor affordable and at better location.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
03-31-2016
Pros: The staff was great and had all the amenities we needed. Not far from historic ST. Augustine.
Cons:
10.0
John
Exceptional
solo traveller
03-31-2016
Pros: An ambulance came in the morning and I could not get a morning paper and a very kind attendant brought me one at breakfast, that made my day.
Cons: My keys were not working, I don't know why and I had to walk in from the far end of the parking lot at night, then up to my room when I realized they were turned off, then down to the desk when she renewed them. Aggravating at end of night!
10.0
Linda
Exceptional
mature couple
03-29-2016
Pros: Pleasant staff. Good breakfast. Near activities
Cons: Nothing really
9.6
Paula
Exceptional
family with older children
03-24-2016
Pros: The amenities.
Cons:
8.3
Happy
Very Good
mature couple
03-18-2016
Pros: Variety of breakfast items which were kept fresh and replenished by staff. The area was also kept clean. We also liked the fact that there was a trolley shuttle available to us. Would return.
Cons:
7.9
Melvin
Good
mature couple
03-17-2016
Pros:
Cons: No out side pool.
7.1
Joseph
Good
mature couple
03-15-2016
Pros: Breakfast...clean and fresh...hot and yummy
Cons: air conditioner...loud and airy...
7.5
Josh
Good
mature couple
03-11-2016
Pros: very pleasant stay will do it again thank you
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