Residence Inn by Marriott Miami Beach Surfside

AAA Inspector Rating
8.7
Wonderful
18 Guest Ratings
9200 Collins Ave
Surfside, FL 33154- Map It
Members save 5% or more and earn Marriott Rewards or SPG® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.4
Bath3.0
Public Areas3.2
AAA Inspector Notes
The moment you enter this hotel you will notice countless upgrades in the courtyard landscaping and lobby furnishings. There are 10 room categories to choose from; all are well-equipped. Four lanai guest rooms are located on the third floor. The rooftop pool is a definite highlight with a spacious pool deck and plenty of shade from the intense Florida sun. There's even a hammock oasis! The destination fee charged by the hotel includes access to a beach club, bicycles, towels and beach chairs. Smoke free premises. 175 units. 4 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Extended Stay Hotel
Location
Corner of 92nd St and Collins Ave. 9200 Collins Ave 33154.
AAA Benefit
Members save 5% or more and earn Marriott Rewards or SPG® points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet, safes. Some: high-speed Internet.
Sports & Recreation
bicycles, exercise room.
Guest Services
valet and coin laundry.
Terms
check-in 4 pm, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 18 guests
Showing reviews 1 - 5 of 39
6.3
Robert
Pleasant
review category group of friends
11-12-2017
Nice place, not my favorite
Pros:
Cons:
7.5
Anonymous
Good
mature couple
11-12-2017
Good
Pros:
Cons:
7.5
Omar
Good
solo traveller
10-21-2017
Good
Pros:
Cons:
9.2
Miriam
Wonderful
family with young children
10-08-2017
Superb
Pros:
Cons:
2.5
David
Poor
solo traveller
09-30-2017
Begins with an f and...
Pros: Leaving was the highlight. Seriously consider my review as I never write or post reviews but a few moments to read will save you immense headache and anguish
Cons: The Staff. Simply appalling service. Left waiting 32 mins to check in despite pre booked. Said nothing they could do. Asked for ID and credit cards. Held on to them and proceeded to question myself in an accusing manner . Asked who had booked the room and when I stated I had re checked my ID and made me feel very uncomfortable . Said they had no record of my booking despite my email confirmation and ref number . I said just take the credit card and bill me. Told could not do Eventually as I was about to leave I was told they would make an exception and grant myself a room ... they made me so late I missed by meetings that evening so having worked very late in attempt to catch up on work sadly I the same as others endured Housekeeping kicking on the room door at unearthly hour trying to break in . I thought the room was being broken in to ..The management frankly should not be allowed to trade in the hospitality business. Poor food. Dirty rooms no valet. Overcharging in fact if I could leave minus 10 stars we would A formal complaint was made and dismissed and the response from the excuse of a manager was dispute it with Amex. ( please see below ) Of course we will do just that and if you wish to discuss any aspect of our stay we are more than happy to verify the entire fiasco. We stay in hotels around the world on business and this Marriott fails 100 percent in every aspect. If you don't want to be ripped off and treated appallingly then look elsewhere. It's the worst experience ever and no doubt the management will write their pathetic response to say sorry for the terrible experience but as you can see from others nothing is other done about it or compensation given. Beware also undisclosed fees added to your invoice. If you have cases be prepared to carry them yourself and if valet parking is a desire forget this place. You won't need an alarm call as housekeeping will be banging on your doors from 8 .
Showing reviews 1 - 5 of 39