SpringHill Suites by Marriott Atlanta Alpharetta

AAA Inspector Rating

8.7

Excellent

53 Guest Ratings

12730 Deerfield Pkwy

Alpharetta, GA 30004- Map It

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AAA Inspector Rating Details (scale 1-5)

3.2

Overall

Room3.3

Bath2.9

Public Areas3.2

ARATED

AAA Inspector Notes

A brick exterior, quiet lot and fireplace in the lobby give this hotel a homey feel. Renovated rooms provide a sitting area, wet bar and large work desk in addition to cozy mattresses. I especially appreciate the large ceiling fans in each room that help combat the stale air found in so many hotel rooms Smoke free premises. 82 units. 3 stories, interior corridors. Accessibility (Call).

More about Alpharetta, GA More Hotels in Alpharetta, GA

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

SR 400 exit 11, 0.5 mi w to Deerfield Pkwy, then just n. 12730 Deerfield Pkwy 30004.

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Pool

outdoor.

Dining & Entertainment

nearby.

Business Services

Available on premises

Room Amenities

refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.

Sports & Recreation

limited exercise equipment.

Guest Services

valet and coin laundry, area transportation-within 5 mi.

Guest Ratings

OVERALL GUEST SCORE

Excellent

Based on Ratings from 53 guests

Showing reviews 1 - 5 of 50

10.0

John

Exceptional

Business Traveler

06-16-2017

Pros: It's always clean & the staff are very nice. The room is spacious.

Cons:

1.0

Verified Hotel Guest

Very Poor

Business Traveler

06-16-2017

Pros: Convenient location to Hwy 400 and access into Atlanta

Cons: I arrived at the hotel only to discover that my room had not been completely cleaned and serviced. There was still used soap, shampoo and conditioner in the shower. the night clerk did an outstanding job taking care of me, despite this issue.

10.0

Dana

Exceptional

Traveling as Couple

06-16-2017

Pros: The bed was very comfortable. The room was a suite complete with a sofa and kitchenette.

Cons:

4.0

Verified Hotel Guest

Disappointing

Solo Traveler

06-16-2017

Pros: It would have been nice to know the hotel was going through renovations.

Cons: It would have been nice to know the hotel was going through renovations.

3.0

Josh

Poor

06-16-2017

Pros: Nice recently renovated room.

Cons: The hotel is currently under construction and even on a Sunday morning they were making noises that could be heard from your room. The lobby/breakfast rooms are closed and are temporarily in guest rooms.

1.0

Verified Hotel Guest

Very Poor

Business Traveler

06-16-2017

Pros:

Cons: The hotel was undergoing serious construction, of which I was not informed, and my stay was interrupted by noisy, dirty conditions, no access to the gym and other promised facilities, and the toxic odors of paint. Not a happy camper!

1.0

Comet

Very Poor

Business Traveler

06-16-2017

Pros:

Cons: this hotel was not able to accommodate two double beds. They were not interested in solving the problem.

8.0

Kim

Very Good

Family with Teens

06-16-2017

Pros: My greeting from the associate at the front desk. She was very friendly and genuinely happy to see me.

Cons: The construction had the fitness room closed and limited access to other entrances of the building. A little extra walking, but that was okay. Ended up getting exercise by other means.

8.0

Verified Hotel Guest

Very Good

Family with Teens

06-16-2017

Pros: Renovated room and nice staff

Cons: Construction was a bit of a hassle, but not too bad, given the good price.

10.0

Carol

Exceptional

06-16-2017

Pros: Awesome ..

Cons:

10.0

Verified Hotel Guest

Exceptional

Family with Young Children

06-16-2017

Pros: The staff was professional and courteous! 5 star treatment!

Cons:

10.0

Jeremiah

Exceptional

Solo Traveler

06-16-2017

Pros: I liked the decorum in this hotel and the bed was comfortable. I also found favor with the carpet and the desk was convenient.

Cons: The location was too far from the city and the free breakfast was poor. I also dislike having to hand my dirty towels to the housekeeping staff through my hotel door.

10.0

Verified Hotel Guest

Exceptional

Business Traveler

06-16-2017

Pros: Sets off the main road, very secluded and peaceful to work

Cons:

10.0

Kowasky

Exceptional

Family with Young Children

06-16-2017

Pros: The rooms were really big and clean. Most of the staff was really nice and helpful and free breakfast was sufficient.

Cons: Outdoor pool and one rude staff member

3.0

Randal

Poor

06-16-2017

Pros: Free internet

Cons: If you enjoy being blocked by employees getting their breakfast and trampling over the paying guests, you will love this hotel!! I have never experienced anything like that in my life!!!! The employees were blocking hallway into and the breakfast area!!!

10.0

Verified Hotel Guest

Exceptional

Group Traveler

06-16-2017

Pros: The rooms look very very upscale for it to have been considered a 3 star hotel. Cleanliness and smell was great!

Cons: I wish the sink was in the bathroom instead of outside of the bathroom. I wish there were like grits and bacon included in breakfast, but other than that. EVERYTHING was perfect!!!

10.0

Whitney

Exceptional

Group Traveler

06-16-2017

Pros: Customer service and design of the room

Cons: The hotel itself was great the location was really far out

10.0

Dale

Exceptional

Family with Teens

06-16-2017

Pros: Staff was very friendly and the room was clean. The little cation was a little out of our way but a wonderful stay.

Cons: No

8.0

Angel

Very Good

Traveling as Couple

06-16-2017

Pros: Room was a suite with king size bed very comfortable. Breakfast was fantastic so was noon check out.

Cons: None

10.0

Verified Hotel Guest

Exceptional

06-16-2017

Pros: Probably the cleanest hotel i have ever stayed in. Very friendly staff as well.

Cons: No

9.0

Verified Hotel Guest

Wonderful

06-16-2017

Pros: courteous staff

Cons: a little out of the war

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

06-16-2017

Pros: Location, price and the staff

Cons:

10.0

Verified Hotel Guest

Exceptional

Family with Young Children

06-16-2017

Pros: Beautiful, walkable location. Wonderful front desk clerk.

Cons:

10.0

Roffeyel

Exceptional

Solo Traveler

06-16-2017

Pros: I enjoyed the cleanliness of the room and the two tv's as well as the breakfast.

Cons: I enjoyed everything about the hotel and there's no complaints.

5.0

Verified Hotel Guest

Fair

Traveling as Couple

06-16-2017

Pros: Overall the hotel was great. From the lobby to the room.

Cons: The guy who checked me in, charged me $80 in two separate transactions. I am currently having to deal with customer service to get my money back to me....

4.0

Evette

Disappointing

Solo Traveler

06-16-2017

Pros: Eatery places near by.

Cons: The hotel was too far out. The room had a bad odor. There was strange guy standing outside the hotel. I did not feel safe. I would not stay there again.

6.0

Marian

Pleasant

Family with Young Children

06-16-2017

Pros: The free breakfast and free parking.

Cons: I was given a handicapped room with a small bed and a very uncomfortable pull out sofa bed.

10.0

Latanya

Exceptional

young couple

04-05-2017

Pros: This was nicer than I expected. It was great and will be returning

Cons:

9.6

Vernissa

Exceptional

review category group of friends

03-27-2017

Pros: The decor was modern and pleasant. The bed was very comfortable and the room was extremely roomy with a tv in front of the bed and one in front of the sleeper sofa. Most importantly, THE ROOM WAS CLEAN! No stains on the carpet and even more significant, no stains on the sheets or pillowcases, the comforter was clean enough to sit or lie on (I never feel comfortable enough to sit, least of all lie on the comforter) and I did just that...made myself comfortable! The bathroom was so big, the biggest I've seen in a 3 star or this size hotel...I mean large enough to step out of the shower/bath and get dressed in the bathroom if you wanted to, so I did just that since there were 3 people in my room. When you walk in, nothing but ample space, enough space to space to put your luggage away from your sleeping area. There is a separate small sink near the microwave and frig, with 3 cabinets over the sink for storage. They even leave plastic wear and paper plates in your room! The blanket, sheets and pillow are place in a plastic bag on a shelf in the room. Plenty of bright lightening options in the room. Privacy/darkening curtains and a lot of outlets (no USB outlet to charge your phone but you can always connect the USB to a port if you have one). Also, the front desk person who was there around 2:00 P.M. was absolutely friendly and accommodating. Check in is at 3:00 and she had someone on the phone who I could tell was giving her a hard time because only one of her rooms were ready for check-in (it could have been someone in our group of travelers & I know they told us the check-in time but said we could call because if they had rooms cleaned and ready we could check-in early), this young African American lady handled that call as calmly as she could. She repeated the same thing at least 5 times but kept the same tone and gave the valid reason her other room was not ready but assured her it would be ready at 3:00.

Cons: As roomy as the room was, we were surprised and disappointed when we let out the sofa bed and it literally touch the drawers/TV stand in front of the sofa. Something has to be done about this. Maybe it's not like that in every room, but that was the biggest inconvenience and disappointment because we actually had to walk or crawl across the sofa bed to get to the bathroom, microwave, drug, door, etc., and when my dad was asleep the next morning I woke him up several times crawling across the bottom of his bed, there was not an inch of room to squeeze between the sofa bed and the tv stand. If this logistics problem is resolved the room will be completely perfect. I still gave it the highest rating because of cleanliness, space throughout the rest of the room and bathroom. Also, I would have given the highest rating for hotel staff if the guy who worked at night around 9 or 10:00 PM had said hello, nodded his head hello, managed a half smile, or acknowledged us as we ran out to the car and back in. Mind you this was his first time seeing me that day. I don't know his name unfortunately and I hate that I may describe his race incorrectly so I will just say he was neither white or black, he was a fair skin complexion (light to fair brown with a curly nice grade of hair)...again I apologize for the poor description that would definitely annoy me. And also, the African American male who was at the front desk when we left at 11:55 AM. He did managed a curious half smile, I had to say "good morning" before he said anything and he gave us a look as if he didn't have to speak. I even went back to ask him if there was something wrong (I'm serious about customer/guest service), I asked if we were wrong about check out time which is 12:00, at least that's what we were told, and he said "no," nothing's wrong.

10.0

Hope

Exceptional

young couple

03-20-2017

Pros: Great breakfast, very clean,spacious suites, comfortable bed

Cons: Need bigger pools, Jacuzzi would've been nice after a long work week

10.0

Kevin

Exceptional

young couple

02-25-2017

Pros: Friendly staff, secluded but convenient location.

Cons: You guys got rid of the popcorn in the lobby. Please bring back the popcorn to the lobby!

7.1

Tracy

Good

young couple

02-13-2017

Pros:

Cons: When descibing the hotel, it stated there was a jacuzzi and it didn't! That was a one of the reason I booked with this hotel! Very misleading and not very happy at all!!

7.1

Ashley

Good

family with young children

01-16-2017

Pros: The room was clean and comfortable.

Cons: Trying to get into this location was a hassle. It's in the business district of Alpharetta, tucked back a little and getting in you have to make a uturn just to get to it. I asked for an early check in and ended up having to wait till 3 to check in (I got there at 2:30) telling me the room wasn't clean all with an attitude mind you. Going back in I had to wait another 20 minutes because it still didn't show the room as ready or so I was told.

9.6

Anonymous

Exceptional

family with young children

12-29-2016

Pros: Free and good wifi, location (close to highway), comfortable room, no smell (detergents, pets, etc), friendly front desk staff, convinient check-in and (especially!) check-out times - can have a good sleep and rest before getting on the road.

Cons: Can't enter the back exit even with the room key.

10.0

Allan

Exceptional

young couple

12-20-2016

Pros: Beds were super comfortable. Breakfast fare was excellent with many choices I didn't expect; far better than most any other self-service breakfast. Front desk staff was friendly and helpful. WiFi didn't require a password, which was convenient.

Cons: No complaints!

8.8

Michael

Excellent

family with young children

11-13-2016

Pros:

Cons: TV award to watch no movie channels hard to navagate remote

10.0

Bartholomew

Exceptional

solo traveller

10-31-2016

Pros: Friendly staff. And will to work with you

Cons: The prices

8.8

Nancy

Excellent

young couple

10-20-2016

Pros:

Cons: Add biscuits & sausage gravy to the breakfast.

10.0

Lele

Exceptional

solo traveller

08-30-2016

Pros: The location was perfect.

Cons: Nothing

10.0

Veronica

Exceptional

family with young children

06-09-2016

Pros: The customer service is outstanding love to visit this place its home being away from home and Timothy is outstanding and very friendly and helpful!

Cons: Noting besides I couldn't stay longer..

10.0

Anonymous

Exceptional

family with older children

06-09-2016

Pros: Great location. The room was very clean and bed was really comfortable. Plenty of options for breakfast - hot and cold.

Cons:

7.9

Margaret

Good

mature couple

06-06-2016

Pros: Nice selection of breakfast food, pleasant and helpful staff, close to amenities, kitchenette was very convenient, rooms were large, bathroom had a walk-in shower with no tub which was perfect for us.

Cons: Seating for breakfast seemed small even though we were always able to get a table. Workout room had weights, treadmills but no bike.

10.0

Lydia

Exceptional

mature couple

05-28-2016

Pros:

Cons: The breakfast

7.5

Henry

Good

review category group of friends

05-13-2016

Pros: clean & quiet

Cons: more meat choices. little more campus entertainment.

10.0

Delvin

Exceptional

family with older children

05-10-2016

Pros: I enjoyed Everything from check in to check out and every thing in between. The staff members kindly looked up directions for us,the breakfast was Great! Our stay was marvelous!

Cons:

10.0

Kevin

Exceptional

young couple

05-04-2016

Pros: The hotel is located in a nice quiet location off the beaten path but minutes away from restaurants and shopping. It's also minutes away from Ga 400 so it's in a very convenient spot. The rooms looks to be recently renovated and refreshed so it looks nice. We liked the free popcorn and drinks (water and coffee) nothing spectacular but good when you're just getting off the road and need a snack. The mattresses wasn't anything to write home about but did the job. The staff was very welcoming and always had a smile on their faces. We didn't eat breakfast so I don't have an opinion on it.

Cons: I didn't like the price after the weekend because we wanted to stay an extra night (Monday night)but the prices literally tripled after Sunday! The price we paid between Saturday night and Sunday night was a $100 cheaper (taxes included) combined than for one night during the weekday ($240)! Wow!

8.8

James

Excellent

mature couple

02-18-2016

Pros: staff was courteous and pleasant

Cons:

9.2

Melissa

Wonderful

family with young children

02-14-2016

Pros: The staff were amazing! Very courteous and helpful. The new suite was wonderful and very comfortable for our family of 5.

Cons: There was some construction taking place which displaced their front entrance and lobby. BUT, change is great and sometimes you have to endure a little hardship to better yourself.

6.3

Jose

Pleasant

family with young children

01-19-2016

Pros: Comfort of the room

Cons: Under construction, lot of dust and strong paint smell

3.8

Anonymous

Poor

family with young children

01-01-2016

Pros: Breakfast menu was nice

Cons: No microwave in the rooms or at a common room on the floor. No provision for normal drinking water on the floor. Most importantly if construction was going on then why did they not mention it during online booking. Also, personally I did like the lobby at the floor though room was OK

Showing reviews 1 - 5 of 50