With decor inspired by the trendy hotels of NYC, this property offers a hip, urban vibe unique to the property. The impressive city views make the rooms feel larger than they are in reality. On-site highlights are the Whiskey Park bar, the farm-to-table restaurant TRACE and Bliss Spa. Connected to the Colony Square Mall, this hotel offers easy access to a variety of shops and quick meal options. Utilize the W Insider for all your specialty and entertainment needs while visiting the Atlanta area.
Smoke free premises. 466 units. 27 stories, interior corridors. Accessibility (Call).
I-75/85 exit 250 (14th St), 0.5 mi e. Adjoins a shopping mall in Art-Center District. 188 14th St NE 30361.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar, nightclub.
Business Services
Available on premises
Room Amenities
high-speed Internet, wireless Internet, safes.
Sports & Recreation
sauna, steamroom, exercise room, spa.
Guest Services
valet laundry, room service, area transportation-within 5 mi.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 485 guests
Showing reviews 1 - 5 of 50
9.6
Anonymous
Exceptional
young couple
06-24-2017
Pros: Beautiful property and excellent very attentive staff.
Cons: Although there was a towel shortage upon my arrival, this was soon corrected within a satisfactory time frame and we were accomodate because of the wait.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: This hotel was great, we enjoyed every bit of it
Cons: Na
10.0
Jamecia
Exceptional
Group Traveler
06-23-2017
Pros:
Cons: Nothing
1.0
Verified Hotel Guest
Very Poor
Family with Young Children
06-23-2017
Pros:
Cons: Overcharging, undisclosed charges, valet did NOT take care of our vehicle, loud, NOT family friendly at all, etc.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
06-23-2017
Pros:
Cons: Loud music all night
3.0
Verified Hotel Guest
Poor
Group Traveler
06-23-2017
Pros: Location ok
Cons: Charged more money than used in wet bar and rooms damaged.
8.0
Sarah
Very Good
Traveling as Couple
06-23-2017
Pros: The staff is ultra friendly and accommodating..the bar staff were fast and friendly as well at the Whiskey Park..It is extremely nice having Whiskey Park there as you can drink then go straight to the room..,
Cons: The fees for valet and the large payment needed upfront that's eventually refunded 5-7 days later..
10.0
Kennai
Exceptional
Solo Traveler
06-23-2017
Pros: Location
Cons: Clean
6.0
Verified Hotel Guest
Pleasant
Business Traveler
06-23-2017
Pros: Location and price
Cons: Some lights didn't work in the room, temp was very cold and could not warm up when thermostat setting was changed, the lobby, hallways and the room had very dark areas that need more lighting
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: The hotel was amazing!
Cons: Room service staff
6.0
Felix
Pleasant
Traveling as Couple
06-23-2017
Pros: the staff are super phenomenal, i am super impressed with how courteous and loving the staff were. Keep up the good work.
Cons: Its super expensive for what you receive. Our room was not okay at all.. The bathtub was dirty, the dresser and desk were all scraped and chipped..the curtain to the main window was super dirty in inside, sunday room service only cleaned 1 bed. Etc
2.0
George
Poor
Solo Traveler
06-23-2017
Pros:
Cons: Dark, tacky decor. I felt like I was trapped in a bad disco from the 1980's. My room was tiny and dark. The lobbyvwas very dark, dreary and noisy.
7.0
Verified Hotel Guest
Good
Solo Traveler
06-23-2017
Pros: 24 hour food room service is nice if your out late and everything is closed nice to have the hotel serving
Cons: 1. Walking in the valet people seemed more like a social group just blocking the door way everynight laughing and joking 2. security people look and acted like armed thugs not professional 3. TV remote/wireless phone in room didn't work
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Everything
Cons: Nothing
3.0
Nora S
Poor
Solo Traveler
06-23-2017
Pros: Location
Cons: The uninformed way guests and their questions are handled. I have a conflict now with the billing. They do not give you a hard copy unless requested & NO free wireless internet in rooms. The decor was very outdated.
1.0
Kenneth
Very Poor
Group Traveler
06-23-2017
Pros: The bed
Cons: It was NOISY. I asked for a quiet room when I booked and on arrival. The hotel was a party spot. There was noise on both nights. The ballet lost our keys. We waited at 6:00 AM for 20 min to get our car after calling ahead in order to get to the airport.
4.0
Vanessa
Disappointing
Traveling as Couple
06-23-2017
Pros: I like the valet parking, it was very crucial for this location and the weather we were experiencing during my visit.
Cons: The lobby is too dark and the floor could stand to be painted, it appeared as if I was entering a night club instead of a 4 star hotel. The rooms were definitely too small and housekeeping definitely needs to dust daily.
10.0
Anita
Exceptional
Traveling as Couple
06-23-2017
Pros: Amenities
Cons: No
3.0
Tamborah
Poor
Traveling as Couple
06-23-2017
Pros: Staff and location face to face were great.
Cons: I went there after having chemotherapy to have a wonderful experience, however, the broken bathtub really ruined my time!
8.0
Toni
Very Good
Business Traveler
06-23-2017
Pros: Location and modern decor
Cons: Dim lighting and construction on my floor
7.0
Verified Hotel Guest
Good
Solo Traveler
06-23-2017
Pros: Its location was perfect for an event nearby.
Cons: No in room coffee or tea options. For the expense of a higher rated hotel, you would think you could at least make yourself a cup of tea at night or coffee in the morning, instead you have to pay for room service!
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-23-2017
Pros: Location
Cons: It was dirty and the noise level from hallway and adjoining rooms was loud! Definitely what I expect from a 4 star hotel rating!
9.0
Verified Hotel Guest
Wonderful
Business Traveler
06-23-2017
Pros: The hotel staff was very friendly. The concierge were helpful and very polite. Housekeeping was attentive and did a great job.
Cons: As per most hotels, the charges for room service will increase our bill by about 30%.
7.0
Verified Hotel Guest
Good
Solo Traveler
06-23-2017
Pros: location
Cons: The parking cost is horrible.
9.0
Liane
Wonderful
Group Traveler
06-23-2017
Pros: Willingness of help from the staff and valet.
Cons: The cost of the overnight parking.
10.0
Matthew
Exceptional
Solo Traveler
06-23-2017
Pros: Location and modern design but the people were awesome
Cons: Trying to check out to get a receipt for parking was a little difficult but averted quickly
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Location! Price! Everything!
Cons: No
2.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Pros: The bed was comfortable.
Cons: The staff wasn't warm or friendly at all, and didn't do anything to celebrate our anniversary. Parking in their parking garage cost us 3/4 our hotel rate ($----)!
1.0
Verified Hotel Guest
Very Poor
Solo Traveler
06-23-2017
Pros: Security can be very rude on the weekends with overstating restrictions even before there is an issue. I have stayed at W's and Starwoods all over the world and I have never seen the staff so unwelcoming with high pressure retrictive conversations
Cons: Staff doesn't meet the Starwood uniform experience across the world.
9.0
Casey
Wonderful
Traveling as Couple
06-23-2017
Pros: Location, good size rooms, comfortable bed, great shower. Nice to have the option of a stocked bar and pantry in the room, even though we didn't use it. Great city view from a high floor. Convenient self parking next door.
Cons: Very busy hotel, lots of traffic in the valet and check in area.
10.0
Jason
Exceptional
Traveling as Couple
06-23-2017
Pros: The cleanliness and the pleasant ambiance.
Cons: no
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: The location was fantastic, and the bed was excellent. This hotel is very chic and stylistic.
Cons: Despite all the style, the bathroom is not functional as designed. Fancy sink splashes water everywhere. The shower has a stationary half-door, so they hotel minimizes the water pressure so was does not splash out. This is pointless. Style over use.BAD
6.0
Tsushima
Pleasant
Traveling as Couple
06-23-2017
Pros: Location
Cons: I didn't have towels or washcloths and the tub was dirty and the room had a bad smell. The furniture was dirty and wore down definitely not of 4 or 5 star quality
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
06-23-2017
Pros: The location of the hotel
Cons: The price of the deposit
10.0
Anthony
Exceptional
Traveling as Couple
06-23-2017
Pros: The hotel was very modern, yet comfortable. The bed was soft and supportive, the furniture was perfectly functional, and even some of the decor went above and beyond the "traditional" hotel room layout.
Cons: Our drains did not drain well at all.
8.0
Verified Hotel Guest
Very Good
Solo Traveler
06-23-2017
Pros: Location & bed
Cons: Poor handling of check-in leading to several back & forth charges on my card & some poor service from staff. Also not sure how recently cleaned my room was as the cleaning crew was not expecting a new person in the room.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Rooms, lobby, bar, staff
Cons: In Room prices very high
10.0
Courtney
Exceptional
Group Traveler
06-23-2017
Pros: Everything it was a very nice hotel!
Cons: Paying for parking but for the price , you can't beat it
10.0
Dwylette
Exceptional
young couple
06-22-2017
Pros: Everything was wonderful as always. Curtious staff, easy access to dinning and night life, very clean rooms.
Cons:
4.6
Sherrell
Disappointing
review category group of friends
06-19-2017
Pros: The room.
Cons: How I was overcharged. Valley was horrible.
8.8
Shellie
Excellent
solo traveller
06-06-2017
Pros: LOTS of snacks in the room....expensive, but great when you come in at 1 am drunk and starving. The food was just ok. Room service ..bleh. Super nice people though.
Cons: Food was WAY overpriced, from the snacks, to the room service, to the bar/restaurant. No bueno.
6.3
Tamara
Pleasant
review category group of friends
05-31-2017
Pros: The pool
Cons: Room too small for price... lamp didnt work...shades were messed up... had to get someone to come and fix. No remote in the room... had to call down for that also, will never stay there again.
10.0
Dale
Exceptional
solo traveller
05-25-2017
Pros: An excellent staff in every respect! Everyone treated me like I was a member of their family! They really made me feel welcome!
Cons:
5.8
Derrick
Okay
young couple
05-22-2017
Pros:
Cons: Room was smaller than expected for cost. The room we had was noisy close to elevator. Heard it thru the walls.
6.3
Richard
Pleasant
young couple
05-22-2017
Pros:
Cons: Music was blaring and loud while we were checking in. We could hardly wait to get out and up to the room. When there are bottles of water in the room with $5.00 price tags on them it was a real turn off, considering how much the room cost. The toiletries left in the room - like one bottle each and never replenished was a mistake, considering we were there for two nights. Also no one ever told us that parking was $36.00 a day - yikes; it was more expensive than NY city.
3.3
Eric
Poor
young couple
05-21-2017
Pros: Nothing
Cons: Bed uncomfortable, headboard material tearing , office chair was old and raggedy. Light fixture missing knob. I've been to several W hotels across the country. This experience was so bad, I won't ever go to a W again!!! My wife took more pictures of the room and is writing corporate now. WARNING ⚠️ don't waste money here. This location is like a 2 star hotel, but charging 5 star fees
4.2
Amber
Disappointing
family with young children
05-19-2017
Pros: It wasn't pleasant to stay at W Hotel..
Cons: I left the shirts (Burberry ) in the closet by accident but few days later when I called Lost and Found.... We couldn't find my stuff!!
10.0
Ruth
Exceptional
family with young children
05-17-2017
Pros: From the moment my adult daughter and I walked in, and were greeted by Kevin G., we were treated like honored guests. Our room was immaculate, our view from the 25th floor was spectacular. The common areas put out a beautiful, hip vibe. The bar/lounge area was inviting and comfortable. The bartenders are friendly and professional. There is always someone to greet you with a smile and offer assistance for whatever you may need. Kevin G. gave us some great recommendations for dining. We were there for three nights/four days. We stayed very busy, and were able to walk to everything except the Aquarium (we took a Lyft). The property is surrounded by wonderful restaurants and excellent art/entertainment facilities. It was a lovely adventure.
Cons: Nothing could have been better.
9.6
Katilyn
Exceptional
young couple
05-16-2017
Pros: I loved my room, it was really pretty.
Cons: Parking is kinda confusing if you've never stayed before.
6.7
Justin
Pleasant
mature couple
05-15-2017
Pros: Very nice property!
Cons: Loud music after a splendid night at the Atlanta symphony orchestra was a huge turn off. Great for a young party goers!
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