The cozy lobby creates a modern residential feel with hardwood floors and a light colored décor. Guest rooms have traditional decor and the amenities appeal to both business and leisure guests.
Smoke free premises. 92 units. 5 stories, interior corridors. Accessibility (Call).
Pros: Friendly and professional staff. Well kept and maintained room. Quiet. Good breakfast buffet.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel is awesome! The staff are great the rooms are clean. The breakfast could be a tad bit better.
Cons: no
8.8
Anonymous
Excellent
08-15-2017
Fabulous
Pros:
Cons: Breakfast was very limited compared to other hotels around the mall
7.1
Anonymous
Good
07-29-2017
Good
Pros: Location was great
Cons: First room we had the air conditioner was broken - had to move AFTER unpacking! Second room had wrong key - had to go back to the front desk for a THIRD time to exchange keys. Elevators must have been 100 degrees (no exaggeration).
9.2
Anonymous
Wonderful
07-28-2017
Last minute stay ended up...
Pros: The room was arranged perfectly. The staff is very friendly. The location was great.
Cons: Eggs
9.6
Anonymous
Exceptional
07-27-2017
Exceptional
Pros: Friendly staff,very cordial and accommodating
Cons:
8.8
Anonymous
Excellent
07-24-2017
Good clean Hotel across from...
Pros: There was a good selection of food for breakfast and a Waffle Maker. The attendants were great and kept the area cleaned up.
Cons: Most everything here was good, clean spotless. But! the toilet was broken when I got in the room - basically the chain to the flapper had broken. I didn't consider it a big problem so planned on advising the person at checkout and just living with it for the night.
Other than that, the room was clean and quiet and roomy. The people there were helpful. Parking was easy.
7.9
Anonymous
Good
07-10-2017
Nice
Pros: The Staff was magnificent from check-in to check-out & the breakfast was delicious. The hotel is definitely in a prime location for shopping.
Cons: I felt the rooms were a little dated & could use some sprucing up, especially for the price you pay for lodging.
7.5
Anonymous
Good
07-07-2017
GOOD
Pros: It was peaceful
Cons:
8.3
Anonymous
Very Good
07-05-2017
Very pleasant stay except for...
Pros: The employees were all very welcoming and efficient. The young man serving breakfast especially stood out to me, he was working extremely hard to keep everything stocked. I do think that at such a busy holiday time that he should have help. He was overwhelmed with persons requiring his attention for answers. He was very courteous and I was very impressed with him. He was focused on his duties and everything was very clean. Employees like that are valuable to any business.
Cons: The first thing we encountered upon opening the door to our room was a stale, cigarette smell. It seemed to linger around the doorway. The shower curtain rod was rusted on its bottom side.
We had a problem the first night, starting around 11:30 pm. The smell of Lysol being sprayed every few minutes was irritating to my nose and throat. Finally, around 2 am, it stopped.
The next night, around 11:30, the smell of someone smoking came through. I reported this to the front desk. I don't know if the smoker heard me on the phone but then the smell of Lysol was covering the scent of the smoking. The smoking continued on and off for about 90 minutes until it stopped. I don't know what the front desk employee found out but he did say he would check and apologized to me several times.
9.6
Anonymous
Exceptional
06-29-2017
Great value for price
Pros: premium soap and shampoo..Nutragena products
Cons:
10.0
Anonymous
Exceptional
06-27-2017
Always great, always dependably top-notch.
Pros: We initially had a mix-up with our reservation because we had needed to change the dates and booking.com was supposed to cancel the first one and make the second, but it wasn't done. So when we got there, we actually still had both reservations--However the front desk agent, Salima, was wonderful in getting the problem resolved, and continued to make us feel like very special guests. We always have a good experience at Hampton Inn.
Cons: Everything was great.
10.0
Anonymous
Exceptional
06-27-2017
Great
Pros: Breakfast
Cons: Nothing
10.0
Anonymous
Exceptional
05-31-2017
Exceptional
Pros: the location
Cons:
10.0
Anonymous
Exceptional
05-29-2017
Exceptional
Pros: Location
Cons: Nothing's
7.5
Anonymous
Good
05-15-2017
Very convenient location.
Pros: Stay was OK. Breakfast was run of the mill and overall facility not as good as others I've stayed at.
Cons: Business center needed some help. The printer was out of order and did not have basic supplies like paper clips, stapler, etc.
7.1
Anonymous
Good
03-15-2017
Great location, friendly staff, room...
Pros: The staff were very friendly. The facility overall was okay.
Cons: The bathroom and bedroom walls need cleaning. It is a bit discerning to see splatter, of goodness knows what,on the walls. The beds were supposed to be queen size, but were instead two standard size beds. We wanted queen size for a reason, so we were very cramped and did not rest well.
3.8
Anonymous
Poor
03-15-2017
Don't waste your money!! If...
Pros: Location
Cons: Everything. Customer service was HORRIBLE! I will NEVER stay at a Hampton Inn again!! Housekeeping came at 9 am and knocked 1 time before trying to enter. I had to put the bolt on the door for privacy. Then when you asked them to come back they NEVER RETURNED! Front desk clerks and manager were horrible! I over heard the manager being very rude to a dissatisfied guest then asked him to leave. The man appeared to be upset because of bad customer service he had received.
2.5
Anonymous
Poor
02-14-2017
Manager is heartless
Pros: Nothing
Cons: Manager, husband ended up in Hospital due complications from a drug interaction. Manager was extremely hateful refusing to refund my money or let me change the date of stay. We have stayed there before but will never again.
7.1
Anonymous
Good
02-13-2017
Good
Pros:
Cons: Breakfast
10.0
Anonymous
Exceptional
11-01-2016
Nice hotel for Road Atlanta
Pros: Check in was easy and close to the Road Atlanta.
Cons:
10.0
Anonymous
Exceptional
10-30-2016
Exceptional
Pros: The room was clean,plenty of towels.Smelled really fresh.
Breakfast was great.
Cons: I wish the price could have been a little less.
7.1
Anonymous
Good
08-09-2016
Good
Pros: Breakfast and location
Cons: Mattresses need to be
Replace. Also should be no smaller than queen
10.0
Anonymous
Exceptional
07-28-2016
it's were vert nice yes...
Pros: bed,room,staffing
Cons: breakfast no beacon,real eggs,
9.6
Anonymous
Exceptional
07-24-2016
Nice stay. Great location
Pros: Bed was clean & pillows were fluffy. Staff was courteous & friendly. Check in was quick & non-eventful
Cons: I couldn't understand why the coffee pot was in the bathroom.
10.0
Anonymous
Exceptional
07-23-2016
Exceptional
Pros: Staff is always amazing
Cons:
9.6
Anonymous
Exceptional
07-19-2016
Great place to get away
Pros: The room and linens were very very clean
Cons:
9.6
Anonymous
Exceptional
06-28-2016
Location
Pros: Location
Cons: Rooms need updating
10.0
Anonymous
Exceptional
05-31-2016
Highly recommended
Pros: Comfortable and clean. Staff was wonderful. Complimentary breakfast (used once) was very tasty and had a nice variety.
Cons: Two suggestions: makeup mirror in room and larger garbage can would have been helpful.
5.8
Anonymous
Okay
05-04-2016
Not happy with price of...
Pros: The staff were friendly
Cons: The price wasn't worth the facility
9.6
Anonymous
Exceptional
02-18-2016
Exceptional
Pros: Breakfast was great!
Cons: Nothing
8.8
Anonymous
Excellent
12-26-2015
Fabulous
Pros: the lady that we checked in with was excellent and she made us feel right at home! she remembered us the day we were checking out which is a plus because it makes us feel like we matter and not just a number. will def. be staying again
Cons:
8.3
Anonymous
Very Good
12-08-2015
OK stay. Nothing special.
Pros: Frequent stays in Hampton Inns, but this one was not as good as others. Fitness center was good; bed comfortable as always.
Cons: No fridge or refrigerator in room.
9.2
Anonymous
Wonderful
11-16-2015
Superb
Pros: very friendly and helpfull staff.
Cons: Breackfast is, like usal in the U.S., terrible. Door key does not worl at any time.
8.8
Anonymous
Excellent
10-14-2015
Fabulous
Pros:
Cons: The front desk lady was extremely rude to us until she realized we had a reservation. The morning shift apologized and tried to make it better as we were checking out.
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