This quiet hotel offers the benefits of a Marriott brand at a lower price. Rooms are familiar and comfortable, although décor is a bit dated. The large breakfast area offsets the small lobby.
Under major renovation. Last rated: Two Diamond. Smoke free premises. 78 units. 3 stories (no elevator), interior corridors. Accessibility (Call).
Cons: Breakfast area was not properly staffed. No one kept up with keeping items stocked. One staff members indicated that breakfast area was not her job. Also a lot of road workers staying there and smoking by entrances
8.0
Judith
Very Good
Family with Young Children
04-13-2018
Pros: We were in the newly refurbished floor and had a great room. Good breakfast too.
Cons: Pool closed during remodel.
6.0
Verified Hotel Guest
Pleasant
Business Traveler
04-13-2018
Pros: Number of cable channels, includes both HBO & Showtime.
Cons: Construction drilling & jackhammer noise so loud I couldn't work in my room. Multiple cargo containers blocked the view. Trash strewn everywhere outside, including the elevator. Tile work inside the room was very unlevel, shoddiest work I've ever seen!
9.0
Verified Hotel Guest
Wonderful
Family with Teens
04-13-2018
Pros: The cleanliness of the room.
Cons: No
8.0
Petina
Very Good
Group Traveler
04-13-2018
Pros: Staff was friendly and helpful.
Cons: Was supposed to have free breakfast. It did not start until 7:00 and then they were out of plates and food by 7:15.
9.6
Wendy
Exceptional
family with young children
04-08-2018
Exceptional
Pros:
Cons:
9.6
Ronique
Exceptional
solo traveller
04-06-2018
It was pleasant and enjoyable
Pros: Breakfast was included.
Cons:
10.0
Robert
Exceptional
solo traveller
03-16-2018
Exceptional
Pros:
Cons:
10.0
Marilyn
Exceptional
solo traveller
03-08-2018
Exceptional
Pros: Location was a good area for restaurants and shopping
Cons: Other quest not smoking marijuana in their rooms for me to smell
7.5
Anthony
Good
young couple
02-28-2018
Left before breakfast as had...
Pros:
Cons:
8.8
Steven
Excellent
solo traveller
02-15-2018
Fabulous
Pros:
Cons:
4.6
Carina
Disappointing
family with young children
01-10-2018
Overall not a good experience.
Pros:
Cons: Breakfast was terrible.
The location of the hotel is in close proximity to railway and trains frequency + noise is almost impossible to deal with when you are trying to sleep.
10.0
Candace
Exceptional
review category group of friends
12-27-2017
My stay at the facility...
Pros: Customer service was great!!
Cons:
9.2
Jennifer
Wonderful
solo traveller
12-20-2017
It was good. Staff was...
Pros: Room; breakfast and even though the fitness center was not up and running, I could go across the street to the other Marriott property and work out.
Cons: That fitness center was not ready.
5.0
Anonymous
Fair
mature couple
12-19-2017
Passable
Pros:
Cons:
4.6
Sherry
Disappointing
young couple
11-05-2017
Will not pick this hotel...
Pros: Convenience
Cons: Other guests were too noisy in the middle of the night. Had to call the front desk to complain and nothing was done. I was unable to sleep most of the night due to this. Also curtains didn’t fully close so the street lights shines in the room all night
7.5
Mary
Good
review category group of friends
09-19-2017
Was happy with room.
Pros:
Cons: Under renovation.Have had better breakfast at other hotels.
4.2
Dan
Disappointing
family with young children
07-22-2017
terrible
Pros: No pool. Dirty rooms. Loud and ill tempered cleaning staff.
Cons: bed sheets had not been changed. Just made up bed!!!! The other bed was wet!!!
4.2
Edward
Disappointing
young couple
06-30-2017
Nightmare in Macon
Pros:
Cons: Bugs
2.5
Emmanuel
Poor
family with young children
04-28-2017
Terrible hotel with incompetent staff
Pros: Leaving
Cons: They overbooked the hotel. We had a family of 5 and reserved a doubleroom. When we checked in, they gave us a single room. The front deskstaff did not realize it was a single. When we went back down tonotify them and change rooms, they said they had no More rooms. Thefront desk staff said they could not help me but would comp the room.I slept in a chair while my son slept on the floor and my wife acrossthe foot of the bed.
Before we turned in for the night, I went to the front desk to ensure the room would be comped due to the lack of sleeping arrangements. There was no personnel at the desk. For approximately 1/2 hour, I waited at the desk. The walkie talkie was on the desk and I tried to call someone on the radio. No response. I also called across the street to Marriott courtyard to notify them. They are not affiliated. During this time, several guests arrived to check in but there was no one there at the desk. I considered calling the police. But after approximately 1/2 hour, an employee came down from off the elevator.
When we woke up, there was a bill for the entire amount under the door. When I went to the front desk, the manager stated he would comp the room. He signed the bill and indicated the room would be comped. But 3 days later the charge posted to my account. I contacted another manager who states that neither of the employees had the authorization to comp the room. At their request, I sent the paperwork to the manager but still have not heard from them. Not even acknowledgement that they were looking into the matter.
This hotel is terrible. The staff has no idea of what it's doing. The management does not follow through with customer service. I will never stay at a Marriott owned hotel and I suggest no one searching for a hotel does either or you may be sleeping on a dirty chair or floor and paying full price.
3.8
Meghan
Poor
family with young children
04-17-2017
Poor
Pros:
Cons:
10.0
Carolyn
Exceptional
review category group of friends
04-04-2017
Exceptional
Pros: wonderful staff....comfortable beds..
Cons:
9.6
Ryan
Exceptional
family with older children
04-01-2017
Exceptional
Pros:
Cons:
5.8
Anonymous
Okay
family with young children
03-03-2017
Okay
Pros: Didn't stay for breakfast as we wanted to get through Atlanta before the rush. Night clerk was very helpful, pleasant and kind.
Cons: You could have told me that the facility was in renovation and thus the low rate. Noise until 8 PM and hot water that took more than 10 minutes to come. Receptionist was difficult to understand and had an attitude.
4.6
Bruce
Disappointing
young couple
02-26-2017
I would not recommend this...
Pros: The kitchen
Cons: To close to train track, carpet dirty, bed soft, uncomfortable pillows
7.9
Anonymous
Good
family with young children
02-22-2017
Satisfied
Pros: Delicious breakfast. Great selection.
Friendly staff.
Lobby had coffee, cucumber water, and newspapers.
Comfortable beds.
Cons: Bathroom had old fixtures, dirty toilet seat.
I understand hotel is undergoing renovations.
2.5
Linda
Poor
family with young children
02-19-2017
Very poor
Pros:
Cons: We had reservations construction noise was so loud we couldn't hear clerk.We cked in got on elevator was told it didn't work .Started up four flights of stairs changed our mind about being able to stay there it was nasty.We was so surprised to find such a mess.It is awful.Gave Marriott a bad name.
8.3
Mercer
Very Good
young couple
11-06-2016
Very good
Pros: Staff solved problems immediately.
Cons: Room not ready.
!st key didn't work.
8.8
Anonymous
Excellent
family with young children
10-31-2016
Evacuation due to hurricane
Pros: The pool area was nice and as the weather was very hot, the pool was used.
Cons: We had to travel over 300 miles due to a mandatory evacuation due to a hurricane. This was all over the news and the hotel was getting busier. Yet there was no milk for the coffee offered in the lobby. The theme continued for breakfast. No milk, limited breakfast cereals. Very little/none hot food. They were aware that the hotel was getting booked up and should have at least gone to the supermarket for milk, if nothing else.
7.9
Jermaine
Good
family with young children
10-09-2016
good place bad communications
Pros: I didnt get a room at all
Cons: was told i had a room but didnt get one
4.2
Poorfield
Disappointing
family with young children
09-25-2016
First and last time staying...
Pros: Staff was nice and helpful.
Cons: Room was muggy and smelled mildew-y. Pool wasn't much more than a hole in the ground with water. Coffee at breakfast was room temp. At least get the coffee right for crying out load.
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