This quiet hotel offers the benefits of a Marriott brand at a lower price. Rooms are familiar and comfortable, although décor is a bit dated. The large breakfast area offsets the small lobby.
Smoke free premises. 78 units. 3 stories (no elevator), interior corridors. Accessibility (Call).
Pros: Great location, clean updated rooms, friendly staff
Cons: Needed more towels and breakfast area cramped and busy so food was hit and miss. Nothing major
3.0
Anonymous
Poor
08-11-2017
Pros: The price
Cons: The room was very outdated. Staff very unfriendly. Breakfast was poorly made and a mess.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location and price.
Cons: Below standard for a Marriot location. Rooms in need of update.
5.0
Anonymous
Fair
08-11-2017
None
Pros: Customer service was good
Cons:
1.0
Anonymous
Very Poor
08-11-2017
The bedding was half made and didn't appear to be clean. The shower in the tub was stopped up. Nasty!
Pros: The only great thing about the hotel was the breakfast buffet. They had a variety and the cleanliness of the area.
Cons: It was not clean at all. Except the breakfast area.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Breakfast.
Cons: Marriott products are typically immaculately clean with absolutely no maintenance or procedural issues. This Fairfield Inn was not as clean or well-kept as I expected, and it took two room changes to get checked in.
4.0
Anonymous
Disappointing
08-11-2017
Pros: The bed was amazing.
Cons: It is near train tracks. The walls are very thin and you can hear every sound in the hallway. Not to mention the exterior lights are so bright they light up the whole room even with the curtains closed.
8.0
Anonymous
Very Good
08-11-2017
The staff was friendly and helpful.
Pros: It was not far from the venue that I was there for.
Cons: No
7.0
Anonymous
Good
08-11-2017
Pros: Good value for money. VERY comfortable mattress. Pleasant staff and good breakfast buffet with several hot options.
Cons: The room could use renovation. Though it was clean, there were rips in the sheer curtains, the desk drawer had been ripped off and very poorly repaired, and the tub spigot caulk was gone, so the spigot hung out in space away from the wall.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Staff
Cons: For price, I really cannot complain.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff couldn't have been nicer. The breakfast was excellent.
Cons:
4.0
Anonymous
Disappointing
08-11-2017
Pros: It was clean
Cons: The star rating was bit too high
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff was awesome.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Not too far from the interstate, gas stations, and multiple food choices.
Cons: Dated design. Elevator wasn't clean (something sticky on the floor) when I first checked in, however, they cleaned it up by the time I left the next day. Got a double bed room instead of a single king bed, and I was the only one staying in the room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was friendly and caring. I liked that the woman in charge of the free breakfast put out more eggs two minutes before it would have been over.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location is good. Free parking, free breakfast. Room is clean and with good facility.
Cons: Don't have anything dislike in mind.
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff is excellent here!
Cons: The hotel could be better kept. It needs to be updated and they need to do a better job cleaning.
6.0
Anonymous
Pleasant
08-11-2017
Pros:
Cons: Breakfast area was not properly staffed. No one kept up with keeping items stocked. One staff members indicated that breakfast area was not her job. Also a lot of road workers staying there and smoking by entrances
2.0
Anonymous
Poor
08-11-2017
Pros: The location was great. Lots of restaurant choices in the surrounding area.
Cons: The hotel is undergoing remodeling. There was construction equipment running outside my hotel room at 5:55A.M. and what sounded like a jackhammer being used in the room right above me. Toilet was clogged and was handed a plunger & had to unclog it myself
9.0
Anonymous
Wonderful
08-11-2017
Pros: Newly decorated room had plenty of light. Breakfast was very good.
Cons: Door lock was installed upside down, so it turned up. When I returned to the desk, I was told that. Decor wasn't to my taste but its conveniences made up for it.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Number of cable channels, includes both HBO & Showtime.
Cons: Construction drilling & jackhammer noise so loud I couldn't work in my room. Multiple cargo containers blocked the view. Trash strewn everywhere outside, including the elevator. Tile work inside the room was very unlevel, shoddiest work I've ever seen!
4.2
Anonymous
Disappointing
07-22-2017
terrible
Pros: No pool. Dirty rooms. Loud and ill tempered cleaning staff.
Cons: bed sheets had not been changed. Just made up bed!!!! The other bed was wet!!!
4.2
Anonymous
Disappointing
06-30-2017
Nightmare in Macon
Pros:
Cons: Bugs
2.5
Anonymous
Poor
04-28-2017
Terrible hotel with incompetent staff
Pros: Leaving
Cons: They overbooked the hotel. We had a family of 5 and reserved a doubleroom. When we checked in, they gave us a single room. The front deskstaff did not realize it was a single. When we went back down tonotify them and change rooms, they said they had no More rooms. Thefront desk staff said they could not help me but would comp the room.I slept in a chair while my son slept on the floor and my wife acrossthe foot of the bed.
Before we turned in for the night, I went to the front desk to ensure the room would be comped due to the lack of sleeping arrangements. There was no personnel at the desk. For approximately 1/2 hour, I waited at the desk. The walkie talkie was on the desk and I tried to call someone on the radio. No response. I also called across the street to Marriott courtyard to notify them. They are not affiliated. During this time, several guests arrived to check in but there was no one there at the desk. I considered calling the police. But after approximately 1/2 hour, an employee came down from off the elevator.
When we woke up, there was a bill for the entire amount under the door. When I went to the front desk, the manager stated he would comp the room. He signed the bill and indicated the room would be comped. But 3 days later the charge posted to my account. I contacted another manager who states that neither of the employees had the authorization to comp the room. At their request, I sent the paperwork to the manager but still have not heard from them. Not even acknowledgement that they were looking into the matter.
This hotel is terrible. The staff has no idea of what it's doing. The management does not follow through with customer service. I will never stay at a Marriott owned hotel and I suggest no one searching for a hotel does either or you may be sleeping on a dirty chair or floor and paying full price.
10.0
Anonymous
Exceptional
04-04-2017
Exceptional
Pros: wonderful staff....comfortable beds..
Cons:
4.6
Anonymous
Disappointing
02-26-2017
I would not recommend this...
Pros: The kitchen
Cons: To close to train track, carpet dirty, bed soft, uncomfortable pillows
2.5
Anonymous
Poor
02-19-2017
Very poor
Pros:
Cons: We had reservations construction noise was so loud we couldn't hear clerk.We cked in got on elevator was told it didn't work .Started up four flights of stairs changed our mind about being able to stay there it was nasty.We was so surprised to find such a mess.It is awful.Gave Marriott a bad name.
8.3
Anonymous
Very Good
11-06-2016
Very good
Pros: Staff solved problems immediately.
Cons: Room not ready.
!st key didn't work.
7.9
Anonymous
Good
10-09-2016
good place bad communications
Pros: I didnt get a room at all
Cons: was told i had a room but didnt get one
4.2
Anonymous
Disappointing
09-25-2016
First and last time staying...
Pros: Staff was nice and helpful.
Cons: Room was muggy and smelled mildew-y. Pool wasn't much more than a hole in the ground with water. Coffee at breakfast was room temp. At least get the coffee right for crying out load.
5.0
Anonymous
Fair
03-27-2016
Don't Stay Here!!
Pros: The bed was ok.
Cons: Front desk staff didn't know anything. Couldn't give any directions, to restaurants, downtown, nothing. Breakfast was poor. No forks, no coffee, scrambled eggs finally arrived. English muffins were poor quality. Not enough room in dining area. People standing. Took hard boiled eggs out of frig and they were frozen solid. Breakfast uninviting. Towels in room were thin, cheap. Had to go down to first floor for ice machine. Not enough newspapers at front desk. Room was old and tired. Needed redo. Maid didn't replace nearly empty toilet paper roll. This was not the quality I expected from Fairfield Inn.
9.2
Anonymous
Wonderful
03-08-2016
I would stay here again.
Pros: The young lady that check us in was very nice and helpful. She made our stay pleasant.
Cons:
4.6
Anonymous
Disappointing
02-15-2016
Find another place to stay.
Pros: Check-in clerk very nice!!!
Cons: Constant train noise. Old beat-up furniture. Over billing.
8.3
Anonymous
Very Good
02-14-2016
Cozy
Pros: The facility was beautiful clean nice staff
Cons: The housekeepers didn't ask if I needed my room clean the second day I stayed
10.0
Anonymous
Exceptional
01-04-2016
Fantastic staff
Pros: The staff was very friendly and accommodated my special requests.
Cons:
9.6
Anonymous
Exceptional
12-01-2015
Perfect place for a pit...
Pros: It had a very convenient location for us. It was perfect for our pit-stop.
Cons: They ran out of eggs at breakfast. ?
4.6
Anonymous
Disappointing
10-19-2015
The staff was grest...the rooms...
Pros: The desk clerk Olivia was professional and extremely courteous and helpful...she was the only redeeming factor of our experience.
.
Cons: Our king room reeked of mildew...we asked for a different room and it also reeked of mildew but we were exhausted from driving and decided to stay in lieu of searching for another place to stay. The carpet was stained and dirty...the heater also reeked when operating. We have stayed at Fairfield Inn's almost exclusively over the last several years of business trips ...this was the worst facility ever.I suggest you clean this facility and upgrade the antiquated amenities....
6.3
Anonymous
Pleasant
10-01-2015
I was only really there...
Pros: All of guest services was excellent
Cons: there was an aroma of pot smoke in the room and restroom that did dissipate eventually, but still.
3.8
Anonymous
Poor
04-17-2017
Poor
Pros:
Cons:
9.6
Anonymous
Exceptional
04-01-2017
Exceptional
Pros:
Cons:
2.5
Anonymous
Poor
04-27-2016
Put my $$$ back
Pros:
Cons:
10.0
Anonymous
Exceptional
01-27-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
11-16-2015
Exceptional
Pros:
Cons:
6.7
Anonymous
Pleasant
10-22-2015
Pleasant
Pros:
Cons:
5.8
Anonymous
Okay
03-03-2017
Okay
Pros: Didn't stay for breakfast as we wanted to get through Atlanta before the rush. Night clerk was very helpful, pleasant and kind.
Cons: You could have told me that the facility was in renovation and thus the low rate. Noise until 8 PM and hot water that took more than 10 minutes to come. Receptionist was difficult to understand and had an attitude.
7.9
Anonymous
Good
02-22-2017
Satisfied
Pros: Delicious breakfast. Great selection.
Friendly staff.
Lobby had coffee, cucumber water, and newspapers.
Comfortable beds.
Cons: Bathroom had old fixtures, dirty toilet seat.
I understand hotel is undergoing renovations.
8.8
Anonymous
Excellent
10-31-2016
Evacuation due to hurricane
Pros: The pool area was nice and as the weather was very hot, the pool was used.
Cons: We had to travel over 300 miles due to a mandatory evacuation due to a hurricane. This was all over the news and the hotel was getting busier. Yet there was no milk for the coffee offered in the lobby. The theme continued for breakfast. No milk, limited breakfast cereals. Very little/none hot food. They were aware that the hotel was getting booked up and should have at least gone to the supermarket for milk, if nothing else.
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