This quiet, economical hotel offers the benefits of a Marriott brand at a lower price point. Décor is familiar and comfortable.
Smoke free premises. 78 units. 3 stories (no elevator), interior corridors. Accessibility (Call).
Cons: Front desk staff didn't know anything. Couldn't give any directions, to restaurants, downtown, nothing. Breakfast was poor. No forks, no coffee, scrambled eggs finally arrived. English muffins were poor quality. Not enough room in dining area. People standing. Took hard boiled eggs out of frig and they were frozen solid. Breakfast uninviting. Towels in room were thin, cheap. Had to go down to first floor for ice machine. Not enough newspapers at front desk. Room was old and tired. Needed redo. Maid didn't replace nearly empty toilet paper roll. This was not the quality I expected from Fairfield Inn.
9.2
Avica
Wonderful
family with young children
03-08-2016
Pros: The young lady that check us in was very nice and helpful. She made our stay pleasant.
Cons:
4.6
Glenn
Disappointing
mature couple
02-15-2016
Pros: Check-in clerk very nice!!!
Cons: Constant train noise. Old beat-up furniture. Over billing.
8.3
Latavia
Very Good
family with older children
02-14-2016
Pros: The facility was beautiful clean nice staff
Cons: The housekeepers didn't ask if I needed my room clean the second day I stayed
10.0
Jayne
Exceptional
Traveling as Couple
02-07-2016
Pros: Dependability that the Marriott Fairfield will always be clean; staff will be professional, friendly and helpful; location will always be convenient to Interstate and restaurant options.
Cons:
10.0
Michelle
Exceptional
young couple
01-04-2016
Pros: The staff was very friendly and accommodated my special requests.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
01-03-2016
Pros: Location is good. Free parking, free breakfast. Room is clean and with good facility.
Cons: Don't have anything dislike in mind.
1.0
Jeptha
Very Poor
Traveling as Couple
12-25-2015
Pros: The location
Cons: Was not what we asked for not the cleanest just not pleased with this one. Have stayed at other ones that was very nice this one need some attention.
10.0
Kelly
Exceptional
Business Traveler
12-03-2015
Pros: The staff was friendly and caring. I liked that the woman in charge of the free breakfast put out more eggs two minutes before it would have been over.
Cons:
7.0
Benjamin
Good
Family with Young Children
12-01-2015
Pros: Great value
Cons: The free breakfast was understaffed. Most of the items were empty and/or unavailable for long periods of time.
9.6
Lynnette
Exceptional
family with young children
12-01-2015
Pros: It had a very convenient location for us. It was perfect for our pit-stop.
Cons: They ran out of eggs at breakfast. ?
7.0
Verified Hotel Guest
Good
Solo Traveler
11-30-2015
Pros: Staff Excellent
Cons: Room furniture showing signs of wear.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
11-23-2015
Pros: The staff was awesome.
Cons:
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
11-16-2015
Pros: It was clean
Cons: The star rating was bit too high
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
11-11-2015
Pros: The staff couldn't have been nicer. The breakfast was excellent.
Cons:
8.0
Mike
Very Good
Traveling as Couple
11-06-2015
Pros: Comfortable bed and room. Breakfast offered a good variety and was not too busy!
Cons:
7.0
Verified Hotel Guest
Good
Business Traveler
11-04-2015
Pros: Good value for money. VERY comfortable mattress. Pleasant staff and good breakfast buffet with several hot options.
Cons: The room could use renovation. Though it was clean, there were rips in the sheer curtains, the desk drawer had been ripped off and very poorly repaired, and the tub spigot caulk was gone, so the spigot hung out in space away from the wall.
4.0
Verified Hotel Guest
Disappointing
Traveling as Couple
10-19-2015
Pros: The bed was amazing.
Cons: It is near train tracks. The walls are very thin and you can hear every sound in the hallway. Not to mention the exterior lights are so bright they light up the whole room even with the curtains closed.
4.6
Mark
Disappointing
mature couple
10-19-2015
Pros: The desk clerk Olivia was professional and extremely courteous and helpful...she was the only redeeming factor of our experience.
.
Cons: Our king room reeked of mildew...we asked for a different room and it also reeked of mildew but we were exhausted from driving and decided to stay in lieu of searching for another place to stay. The carpet was stained and dirty...the heater also reeked when operating. We have stayed at Fairfield Inn's almost exclusively over the last several years of business trips ...this was the worst facility ever.I suggest you clean this facility and upgrade the antiquated amenities....
6.0
Verified Hotel Guest
Pleasant
Business Traveler
10-16-2015
Pros: Breakfast.
Cons: Marriott products are typically immaculately clean with absolutely no maintenance or procedural issues. This Fairfield Inn was not as clean or well-kept as I expected, and it took two room changes to get checked in.
5.0
Verified Hotel Guest
Fair
10-06-2015
None
Pros: Customer service was good
Cons:
6.3
Byron
Pleasant
solo traveller
10-01-2015
Pros: All of guest services was excellent
Cons: there was an aroma of pot smoke in the room and restroom that did dissipate eventually, but still.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-29-2015
Pros: Location and price.
Cons: Below standard for a Marriot location. Rooms in need of update.
10.0
Tyeisha
Exceptional
Family with Young Children
09-11-2015
Pros: Nice and Quite. Room was clean. It was close to Hotel.
Cons: Breakfast ended at 9am, would have been nice for it to end at 10am
8.0
Michael
Very Good
Traveling as Couple
09-10-2015
Pros: Very helpful staff
Cons:
8.0
Verified Hotel Guest
Very Good
Business Traveler
09-08-2015
Pros: Great location, clean updated rooms, friendly staff
Cons: Needed more towels and breakfast area cramped and busy so food was hit and miss. Nothing major
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
08-30-2015
Pros: easy on and off Expressway. morning staff very friendly and the included breakfast was excellent
Cons: gentleman that was on night staff needs to worry less about his personal calls in the hallway and straightening his dime store cufflinks and more about checking in guests as they arrive
2.0
Verified Hotel Guest
Poor
Traveling as Couple
08-30-2015
Pros: Free breakfast
Cons: Front desk person had a personality of an alley rat..rooms are way below brand standards
8.0
Verified Hotel Guest
Very Good
Senior Traveler
08-07-2015
Pros: Room comfy. Nice shower.
Cons: Breakfast not ready on time. Out of pastries.
5.0
Anonymous
Fair
review category group of friends
05-23-2015
Pros: Breakfast was good
Cons: No toiletries or toilet paper in room. Only one coffee cup and plastic cup in room. Work out room small and poorly ventilated .
7.5
John
Good
family with older children
04-05-2015
Pros: The location is convenient to the freeway
Cons: The front desk was staffed by one person despite the hotel being sold out. Between the phone calls and other questions, the check-in process was long and drawn out. The morning staff was late in setting up the breakfast, even though most of the persons staying at the hotel were clearly travelling to a further destination and needed an early start.
7.1
Jazzmen
Good
review category group of friends
11-04-2014
Pros: I loved how accomadating rhe staff was and how I automatically gave us a discount on the room. The location was great very.
Cons: The room was outdated. I felt for the tv could have been bigger. The queen doubles were comfy but the pull out mattress was horrific. Super springy and uncomfortable. The bathroom was smaller than I expected. There was no ice bucket in the room and the hand towels and watxh cloths were difficult to find. I expected the heating and a/c system to be more up to date as well. Those are minor issues but I expect a bit more from a Fairfield.
5.0
Anonymous
Fair
review category group of friends
10-27-2014
Pros: Staff nice and helpful.
Cons: Roach in the room. Response concerning the roach in the room was laissez-faire. Carpet in the hall soiled. Walking rounds by shift managers will capture those areas that need cleaning.
