The hotel features an atrium lobby and offers courtyard, city, and river-view rooms and suites, some with balconies. Accommodations are contemporary and feature many additional amenities. All of the attractions and great dining facilities in the downtown historic district are within walking distance.
Smoke free premises. 351 units. 7 stories, interior corridors. Accessibility (Call).
check-in 4 pm, 3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 252 guests
Showing reviews 1 - 5 of 50
6.6
Verified AAA Guest
Pleasant
Group
06-30-2016
Hotel was nice and convenient
Pros: Room was clean and the view was beautiful
Cons: Service was horrible. They didn't leave enough supplies for the number of people. When we checked out we couldn't get a bellman and couldn't get our car brought around. We had to take our own luggage to the parking garage and load it ourselves.
10.0
Walter
Exceptional
mature couple
09-19-2016
Pros: Bed was great!
View was great!
Clean environment!
Everyone very customer oriented and polite!
Cons: Couldn't find a thing!
9.6
Teresa
Exceptional
young couple
09-16-2016
Pros: Great location to river walk, it was very clean with lots of space in the room.
Cons: I hate valet parking
7.5
Chris
Good
mature couple
09-15-2016
Pros: Rooms were roomy and comfortable.
Cons: Did not receive the correct room on the 1st night and had to move into the correct room the next day.
7.1
Talitha
Good
young couple
09-14-2016
Pros:
Cons: Bed mattress was very hard
7.5
Cynthia
Good
mature couple
09-14-2016
Pros: Great location
Cons: Room service was unavailable due to a fire in the kitchen a few weeks earlier. I wish we had been notified earlier or at least at the front desk upon check in. There was food available buffet style in the bar area, but no vegan/vegetarian options. We had to leave late at night to pick something up after looking forward to retiring to our room
7.5
David
Good
young couple
09-13-2016
Pros: Great view
Cons: Fire
10.0
Amy
Exceptional
young couple
09-09-2016
Pros: Yes the bed made u fall into a deep sleep. It was great
Cons:
8.8
Marieke
Excellent
young couple
09-08-2016
Pros: location. And the staff helped us to choose a excursion for the evening and arranged it all
Cons: We had valet parking. But you had to pick up your own car yourself in garage.
8.3
Family
Very Good
family with young children
09-07-2016
Pros:
Cons: Full size beds in a double room is a no go.
10.0
Christine
Exceptional
family with young children
09-03-2016
Pros: A good selection on the buffet line.
Staff very gracious.
Cons: The Perks Coffee Shop needs to be open late into the night
at least 8:00 p.m. When your out for the day touring, you would like a coffee drink when you come back .
10.0
Happy
Exceptional
review category group of friends
09-02-2016
Pros: We wanted to be right on the river. It was perfect. Walking distance from most things. Easy to get out to the fort and beach too!
Cons:
7.1
Delores
Good
young couple
09-02-2016
Pros: Location
Cons: That I was put in a handicap room and had to 50.00 dollars to move to another room
9.2
Dianne
Wonderful
mature couple
08-31-2016
Pros: The beds were very comfortable and the location was perfect for walking around the downtown area. The fact that we could leave our car until 3:00 even after checkout was a huge plus.
Cons: I would never again pay an upgrade for a view. We saw the sky, the back of a building on the riverfront, and the side of a building to the east. Hyatt must be on super daylight savings because our clock was set an hour ahead and we scrambled to get out by 11:00, when it was actually 10:00.
7.9
Camille
Good
family with young children
08-31-2016
Pros: Grilled cheese and tomato soup were amazing!
Cons: Pool needs to be a bit bigger and more open to outside.
9.6
Robert
Exceptional
review category group of friends
08-30-2016
Pros: Everything
Cons: Nothing
10.0
Steve
Exceptional
young couple
08-30-2016
Pros: Close to plenty of things to do. Night time activity etc.
Cons: No complaints
5.8
Tommy
Okay
mature couple
08-23-2016
Pros: Location was great.
Cons: Room was very dusty. Shower door was dirty. Room was not ready to check in at 4 which is the check in time. We were told we could take a different type room or wait an hour or more for our booked room. The staff we encountered were rude.
9.6
Janet
Exceptional
mature couple
08-23-2016
Pros: The Manager called us because of the problem at the Hotel with Fire. We thought this was a wonderful jesture to reach out to us.
Cons: They had an unfortunate fire in Kitchen.
10.0
Sullivan
Exceptional
young couple
08-23-2016
Pros: Fantastic customer service
Cons:
8.8
Mauricio
Excellent
mature couple
08-20-2016
Pros: Staff friendliness. Room view and comfort. Complementary 2 glasses of champagne for our anniversary celebration
Cons: Lack if free parking for the money spent.(Got a $20 parking ticket for overnight parking in front of the hotel)
7.5
Charles
Good
young couple
08-20-2016
Pros: Location was great.
Cons: The hotel prices are based on market and competition rather than quality and services. The hotel could add simple things like an all day indoor pool and deck area (with additional staff) along with a microwave in the room to make it feel more like you are getting value for your dollar. Parking Discounts for multiple nights along with maybe a discount on a service or meal in the hotel might be something to soften this added fee. Overall, I got the impression the hotel is run by a manager that is counting the days till he can retire rather than finding ways to improve a customers feeling that he is getting the bang for his buck.
9.6
Edward
Exceptional
review category group of friends
08-20-2016
Pros: Location and room
Cons: Terrible breakfast all carbs no protein. The valet was $30 and you had to go get your own car
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-18-2016
Pros: The location in the heart of the historic district.
Cons: Only the construction going on that affected GPS. Didn't know it was valet parking only, added expenses.
6.3
Mary
Pleasant
mature couple
08-16-2016
Pros: Clean
Cons: Bed was hard
9.2
Robert
Wonderful
mature couple
08-15-2016
Pros: proximity to the town and riverside
Cons: hotel parking charges very high
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
08-14-2016
Pros: The location, cleanliness of room and staff(esp. housekeeping & lounge staff) were absolutely fantastic! I also felt very safe as a solo traveler.
Cons: Parking
5.8
Jeananne
Okay
review category group of friends
08-14-2016
Pros: The gift shop was very nice!
Cons: The smell of the lobby area smelled like raw sewage. In our bathroom as well
10.0
Erik
Exceptional
young couple
08-11-2016
Pros: Staff was friendly and very helpful
Cons: The stay was wonderful no complaints
9.6
Ken
Exceptional
mature couple
08-11-2016
Pros: We had a wonderful anniversary! Everything was perfect, was given two breakfast buffets after room was a double by mistake.
Cons: Not a thing
10.0
Angela/shane
Exceptional
family with older children
08-10-2016
Pros: Location is excellent. Our view of the river and river street was amazing!!!! Staff was so nice. Nice lobby and rooms.
Cons: Would like to see the pool upgraded.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
08-09-2016
Pros: Prime location and updated rooms.
Cons: Room was supposed to be ready for check in by 3 pm but when I arrived at 4 it still was not ready and they said it wouldn't be ready for a while. The hotel did have a room that was ready but it was a $20 upcharge.
9.0
Ron
Wonderful
Traveling as Couple
08-09-2016
Pros: The room was very nice, and the bed was amazing.
Cons: The check in time was wrong and we had to pay at the hotel to get an upgrade to an available room.
10.0
Thomas
Exceptional
young couple
08-09-2016
Pros: Great location
Cons: Breakfast isn't that good
10.0
Holly
Exceptional
Traveling as Couple
08-08-2016
Pros: it was wonderful
Cons:
8.8
Michael
Excellent
young couple
08-07-2016
Pros:
Cons: I booked my hotel for $100 (give or take I can't remember the exact number) then when I checked out it was $139.
10.0
Ernest
Exceptional
family with older children
08-07-2016
Pros: Location was great. great place to stay
Cons:
8.8
Takshay
Excellent
young couple
08-05-2016
Pros: The location is excellent
Cons:
10.0
Peter
Exceptional
mature couple
08-04-2016
Pros: Every one of the employees was so very helpful and friendly. The room was very nice and the view was exceptional.It was so easy to walk to everything in downtown Savannah. We have stayed here many times and have never been disappointed.
Cons:
9.2
Danielle
Wonderful
young couple
07-28-2016
Pros: Love the staff at breakfast!!!
Cons: None of the vending machines worked
10.0
Keri
Exceptional
Family with Young Children
07-27-2016
Pros: Location is perfect to walk everywhere downtown. Watched ships go by from room. Wifi included. Great pool and workout room.
Cons: Parking fee. Room was not cleaned- went to beach all day and came back at 9:30pm and had to ask for room to be cleaned while we went to dinner. Same thing happened to another family on a different floor.
10.0
Brittany
Exceptional
young couple
07-27-2016
Pros: We loved the breakfast view and the staff in the onsite restaurant!! So nice and friendly!
Cons: Can't think of a thing!
10.0
Marcus
Exceptional
family with young children
07-27-2016
Pros: I loved the view of the river from our room
Cons:
8.3
Martin
Very Good
mature couple
07-27-2016
Pros:
Cons: No restaurant on site for evening dining.
10.0
Jeanne
Exceptional
family with young children
07-27-2016
Pros: We enjoyed every part of our stay! We had a corner room and the view of the water and River Street was wonderful. The rooms are spacious and very attractive and the beds are very comfortable! The staff couldn't have been more gracious!! Will stay again!
Cons: The only thing that could have been improved was a larger bathroom. It was very nice and well decorated, just a bit small.
9.0
Julie
Wonderful
Traveling as Couple
07-26-2016
Pros: Perfect location for wanting to be downtown
Cons: They didn't have a king bed available even though I purchased and called to confirm our arrival time answer size bed since my husband is over 6'3.
5.4
Elaine
Fair
mature couple
07-26-2016
Pros: Location
Cons: Very noisy. Slamming doors heard all night long - room doors are very heavy and not buffered when they close. A lot of noise from lower floor rooms heard. Minimally clean. Not up to the standards of the Hyatt name or price.
7.1
Patricia
Good
review category group of friends
07-26-2016
Pros: Hotel was close to everything
Cons: Air conditioner right next to bead . It was difficult to sleep with the noise .
10.0
Kathy
Exceptional
review category group of friends
07-26-2016
Pros: Our stay was very nice during the night our toilet would not flush and someone came up immediately to fix the problem.
Cons:
8.3
Michael
Very Good
solo traveller
07-25-2016
Pros:
Cons: The room was not equipped with wash cloths and toilet paper as I arrived.
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