Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The hotel features an atrium lobby and offers courtyard, city, and river-view rooms and suites, some with balconies. Accommodations are contemporary and feature many additional amenities. All of the attractions and great dining facilities in the downtown historic district are within walking distance.
Smoke free premises. 351 units. 7 stories, interior corridors. Accessibility (Call).
check-in 4 pm, 3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 534 guests
Showing reviews 1 - 5 of 50
10.0
Verified AAA Guest
Exceptional
Couple
03-02-2017
The staff at the Hyatt are wonderful. From the moment you valet your vehicle, the Southern Charm flows in every employee. I highly recommend the Omelettes made to perfection at the Buffett Breakfast.
Pros: Every person we met who worked for the Hyatt, very helpful, clean, most important very friendly and happy staff!
Cons: Nothing
6.6
Verified AAA Guest
Pleasant
Group
06-30-2016
Hotel was nice and convenient
Pros: Room was clean and the view was beautiful
Cons: Service was horrible. They didn't leave enough supplies for the number of people. When we checked out we couldn't get a bellman and couldn't get our car brought around. We had to take our own luggage to the parking garage and load it ourselves.
9.6
Stephanie
Exceptional
young couple
05-21-2017
Pros: We've visited Savannah several times. This was by far the best location. I was worried that being on River Street would be load in the evenings, but the room was nice and quiet. The staff was friendly and helpful.
Cons:
9.6
Donnie
Exceptional
young couple
05-19-2017
Pros: Great room clean with great view
Cons: that I couldn't stay longer
9.6
B
Exceptional
solo traveller
05-19-2017
Pros: The desk at arrival staff, who also serve drinks at their bar, were outstanding customer aware people.
Cons:
6.7
Allen
Pleasant
young couple
05-17-2017
Pros: Location
Cons: No complimentary coffee or breakfast. Charges for parking.
9.6
Victor
Exceptional
young couple
05-16-2017
Pros: The hotel was beautiful. The bed and linens were so comfortable. Great view. Evening coffee overlooking the river was memorable.
Cons: Chill in the room, even at 74 degrees. Valet service took about 20 minutes which I think is too long.
7.1
Robert
Good
young couple
05-15-2017
Pros: The room was great, we had a few drinks,. Was billed for the free breakfast,
Cons: My new truck was damaged, and I was billed the wrong amt on my room,.
10.0
Jess
Exceptional
young couple
05-15-2017
Pros: Great location and an amazing hotel.
Cons:
10.0
Krista
Exceptional
review category group of friends
05-15-2017
Pros: Very clean, nice size room, very modern and comfortable.
Cons:
3.8
Tourist
Poor
young couple
05-15-2017
Pros: The View
Cons: All
10.0
Dani
Exceptional
review category group of friends
05-13-2017
Pros: Hotel was within walking distance of great restaurants and shopping.
The chef was excellent made me a special appetizer for my birthday.
Cons: Hotel is under construction/remodeling
Staff/bartender was not attentive to customers. She was putting up inventory rather than being available to guests. When asked to change a cocktail that was too sweet, she was argumentative. The bar area is beautiful but needs a better bartender.
10.0
Lakeenia
Exceptional
young couple
05-12-2017
Pros: Didn't try the restaurant
Cons:
10.0
Jerry
Exceptional
young couple
05-05-2017
Pros: Received an upgrade at a fantastic rate because of a mixup with our reservation. Location was excellent. Room was comfortable with an excellent view of the river. I would highly recommend to anyone looking for an upscale hotel in a prime location.
Cons: My first mistake was booking this stay through a third party. Although I received an excellent rate, this purpose of our visit was just for an overnight stay during a road trip and I missed the part about the reservation being non-refundable. The day of our scheduled check-in, my wife became ill and we were forced to remain at our previous location for an extra day. When I called to cancel our reservation, I got a runaround back and forth between Booking.com and the property. When I finally got to someone who could help, my only option was to forfeit the room charge or change the reservation to the following night with an up charge of over $125. To this I reluctantly agreed, even though this rate was exhorbitant . To add insult to injury, when I arrived I was forced to give up my car to Valet Parking for and additional fee of $30. They in effect held my car hostage for almost 20 hours and charged me $30 to get it back. Went inside and discovered that Booking.com had screwed up the reservation change. When we finally got that straightened out, we got a nice upgrade to a river-view room at a reduced rate and at that point all was good. One more kick in the pants was to come, however. That next morning we decided to eat in the Hotel dining room, having no idea what was in store. Turns out it was a buffet. Our food was cold by the time we got to our table. Then came the check .$48 for a buffet breakfast for two. If they had given us a menu, or had a sign announcing the price of the buffet, we would have walked out and hit a McDonald's on the way out of town. Otherwise, it was a wonderful visit.
7.9
Kathe
Good
family with young children
05-02-2017
Pros: BED VERY COMFORTABLE & CLEAN AND MODERN
Cons: pay for parking was surprised... did not see that when booking.,
9.6
Melody
Exceptional
family with young children
05-01-2017
Pros: Location was everything indoor pool
Cons: Couple was having sex with the blinds open and they was facing the lobby first thing you saw once you exited the elevator
5.0
Anonymous
Fair
family with young children
05-01-2017
Pros:
Cons: Overpriced
Bed was not as comfortable as lower priced hotels
6.3
Karen
Pleasant
family with young children
04-30-2017
Pros: I liked the location and staff
Cons: I paid 20.00 more each night for a river front room that had no paper for writing notes, the bathroom was dusty and had splatters from something, even on the door to bathroom. None of the shampoos, etc were replenished and no vacuuming done in room
10.0
Wayne
Exceptional
young couple
04-29-2017
Pros: The breakfast buffet was outstanding and there was Starbucks coffee.
Cons: We have no complaintgs
9.6
Anonymous
Exceptional
young couple
04-27-2017
Pros: very friendly staff
Cons:
7.1
Anonymous
Good
review category group of friends
04-27-2017
Pros: Excellent location. Walking distance to tourist attractions. Comfortable room.
Cons: Hotel was impersonal. Doors to the room were noisy when closing and woke me up in the morning.
10.0
Fred
Exceptional
solo traveller
04-26-2017
Pros: The food was excellent with one exception. The breakfast sausages seemed very hard and not very tasty.
Room wAS HIGH QUALITY.
Cons: i ALREADY MENTIONED THE SAUSAGE.
6.7
Elizabeth
Pleasant
review category group of friends
04-25-2017
Pros: room was decorated beautiful
Cons: My room did not get clean daily. Other than that it was a great and beautiful place to be
6.7
Jason
Pleasant
young couple
04-24-2017
Pros:
Cons: very noisy...did not uphold the 9 pm time as quiet down time
9.6
John
Exceptional
young couple
04-24-2017
Pros: The room was in great shape. Comfortable bed. Nice bathroom and shower. Loved the fridge and safe. We had a riverfront room which was gorgeous.
Cons: Parking is very expensive. Restaurant prices are also too expensive. Staff was great and very helpful. We had an extra charge for breakfast that we did not get. Staff removed it and was very professional. Everyone was friendly and helpful.
10.0
Carole
Exceptional
review category group of friends
04-24-2017
Pros: Wonderful helpful staff Great consierg and a particularly friendly waitress in the riverside bar
Cons: Our rooms were not cleaned till after 5 in the afternoon
10.0
Bruce
Exceptional
review category group of friends
04-24-2017
Pros: Everything! Was perfect
Cons: Nothing
7.1
Anonymous
Good
young couple
04-24-2017
Pros: The staff was amazing fir the most part brittany is a gem
Cons: They where painting wish I new paint gives me migraines and they where outside are room for most of the weekend even opened up the curtains to find a gentleman on are balcony
6.7
Anonymous
Pleasant
family with young children
04-24-2017
Pros:
Cons: I requested a king when I booked but the hotel does not hold the type of room when dealing with booking.com. They only reserve a room for you. And you get what is available. We were stuck with 2 double beds. I haven't slept in a double bed in 20 years. My husband and myself had to sleep in separate beds for the first time in 25 years. Hard to believe a hotel of this type having double beds. Most nice hotels in this price range would at least have 2 queens. They did say they would offset the cost by giving me free nights parking. Normally it is an additional $30 a night in addition to the room.
6.7
Heather
Pleasant
family with young children
04-23-2017
Pros:
Cons: We pulled in with the large vehicle and the doorman said we had the find parking offsite. Drove all around town looking for parking place then had to walk back to the hotel. Terrible service!
10.0
Michele
Exceptional
young couple
04-23-2017
Pros: Extra padding on the floor- low noise level- very clean
Cons: There was only a shower in room.
5.8
Not
Okay
young couple
04-22-2017
Pros:
Cons: Check in was at 4pm and when we checked in at 6pm they had to go to our room to see if the painters were still in there and to make sure it was ready. Also, our king size bed was uneven, our feet were higher than our head. We couldn't open our curtains at all bc the hotel atrium was being remodeled and there were painters outside of our balcony painting.
7.1
Harish
Good
solo traveller
04-18-2017
Pros: Great location and only one person in the reception was excellent during my total stay of 3 weeks.
Cons: Breakfast options and little friendliness from staff in terms of talking quiet while speaking to us.
7.5
Jesica
Good
young couple
04-18-2017
Pros:
Cons: there were no cable called front desk took an extra 45mins before someone came
9.2
Ana
Wonderful
young couple
04-17-2017
Pros: bed is excellent linens are super soft
Cons: bar is as bright like in a operating table. should have a roofdeck bar or music for guests
9.6
Angie
Exceptional
family with young children
04-17-2017
Pros: Loved our visit everyone was awesome location was great
Cons: All good
5.8
Gena
Okay
young couple
04-17-2017
Pros: The location and staff were nice.
Cons: The bathroom had fingerprints all over the door and paint peeling off, in addition the shampoo and conditioner were empty. They had been used. gross! No snacks available after midnight when you get back to your room and your starving. Overly priced and unclean!! room 425 nasty bathroom floor and shower! Not what I expected for a romantic anniversary night!!
10.0
Clint
Exceptional
young couple
04-17-2017
Pros: The location was superb. The staff was very nice. The value was very surprising for a resort / hotel of this quality. Honestly, my girlfriend and I will be frequenting your place every time we travel to Savannah from this point forward! Loved it!
Cons: Nothing other than the fact we haven't stayed there before.
7.5
Thomas
Good
family with young children
04-17-2017
Pros: Seemed understaffed, but that staff worked extra hard. Breakfast was good, location very convenient.
Cons: Overpriced for a decent hotel. Lots of other choices nearby for half the price and they are also walking distance to all of the best parts of the area. Not enough extra bang to justify the extra bucks.
8.3
Derrick
Very Good
review category group of friends
04-17-2017
Pros: Breakfast area was conveniently located facing the river.
Cons: Car was damaged during valet parking. Incident being investigated now. Not the way you would want to end a lovely trip.
7.1
Fran
Good
family with young children
04-17-2017
Pros: Staff was very friendly and capable. Dan the concierge was very helpful. The location is fantastic.
Cons: I would have liked to have easy access to my car.
Took 4 phone calls to get bell hop at checkout. Took over 45 minutes after checkout to get our luggage picked up.
Counter behind the bathroom faucets was grungy.
Horrible smell in lower level lobby. Sewer smell.
Room was dark even with all the lights on.
Room was described as handicap accessible. Not really. Bathtub very difficult to get into for elderly mother (90 years old) with whom I was traveling. Expected to be able to walk right into shower.
Beds were high for someone with mobility limitations.
No TV station guide. Made finding any program next to impossible.
Floor by the door was sticky feeling.
10.0
Carlos
Exceptional
family with young children
04-16-2017
Pros: Location, staff, cleanliness.
Cons: Overpriced parking $30 per night, although you are a guest.
In room coffee terrible.
9.2
Kathleen
Wonderful
family with young children
04-15-2017
Pros: Perfect location! Fantastic view, great access to River Street. Room was good size.
Cons: AC in our room didn't cool as well as it should have but it worked out ok.
4.6
Cwooten33
Disappointing
family with young children
04-15-2017
Pros: It was centrally located to the sites. You had access to the river walk and Bull Street, which was very convenient.
Cons: The hotel is very dated and some of the staff were not very friendly/helful. The rooms were not the cleanest and again seemed dated.
9.6
Julia
Exceptional
young couple
04-15-2017
Pros: The omelette were great! Enjoyed it all! The view, the location, the staff, the facility, everything!
Cons: Nothing!
10.0
Davina
Exceptional
young couple
04-14-2017
Pros: The bed was very comfortable, and room 436 has a great view of the Savannah river and River street. We will be back again soon! The staff is amazing and everyone took the time to make sure our needs were met.
Cons: When the valet moved our car and did not tell us the new parking area. They need valet drivers over the age of 18.
10.0
Jessika
Exceptional
review category group of friends
04-14-2017
Pros: The beds are amazing
Cons:
10.0
Jack
Exceptional
young couple
04-14-2017
Pros: Their staff was excellent, Dan the concierge was very helpful, the property was right on the river and had an elevator down to the river street.
Cons: the lobby noise was present in our room late into the night. and they were under remodel so construction noise was present during the day time , but wasn't a factor for us because we were outside all day
7.1
Anonymous
Good
family with young children
04-14-2017
Pros: Our room felt spacious and the decor was nice.
Cons: Room smelled like smoker had been there, particularly in the bathroom (shower curtain most telling).
Lamp by bed had broken socket for plug ins, felt dangerous.
9.2
Martha
Wonderful
family with young children
04-11-2017
Pros: The hotel decor was very contemporary and modern.
Cons: Hannah at the Bar totally ignored my daughter and I as well as another couple waiting at the bar. There was a total of 8 of us and was only taking care of the 4, the other waitress and Hannah didn't even acknowledge us. So all 4 of us left and complained to the front desk to which they referred us to the Bohemiam Bar at the Hotel next door. Which I found interesting since you have a Bar on site. Their excuse was that it was being remodeled and they had new personnel. Again, not very happy.
;detailController.handleFacebook('SEO','Hyatt Regency Savannah', '29335', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/29335H1.jpg', 'Savannah', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Hyatt Regency Savannah', '29335', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/29335H1.jpg', 'Savannah', '', '', '', '');){kind=link}
