Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The hotel features an atrium lobby and offers courtyard, city, and river-view rooms and suites, some with balconies. Accommodations are contemporary and feature many additional amenities. All of the attractions and great dining facilities in the downtown historic district are within walking distance.
Smoke free premises. 351 units. 7 stories, interior corridors. Accessibility (Call).
check-in 4 pm, 3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 534 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location
Cons: Valet speed
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location was beautiful
Cons: N/A
10.0
Anonymous
Exceptional
07-21-2017
Pros: 1 of top 3 hotel experiences, out of hundreds, in over 40 years experience all around the globe!
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: Location was good. Staff was excellent.
Cons: Construction and upgrades were taking place. I don't hold that against them, but perhaps the star rating should be lowered until the upgrades are complete.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location great
Cons: Parking is high $28 a day
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location
Cons: No self-parking
10.0
Anonymous
Exceptional
07-21-2017
Pros: The pool was nice. Great location and the balcony rooms upgraded at a small fee was nice. All service from the front desk, restaurant, bellhops and valets were awesome and everyone was super nice.
Cons: Renovations were a little annoying but they made up for it with the service.
6.0
Anonymous
Pleasant
07-21-2017
Pros: Location, location, location.
Cons: It did not compare to any other 4+ star rated hotels I've stayed at, especially for a Hyatt regency hotel. Very dated and had a musty smell. Location was awesome, though.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The ambiance and friendly staff , spacious room.
Cons: Only Valet Parking was available , We would have liked the option of self parking on site.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great location for shopping and walking on the river walk at night
Cons: NA
9.0
Anonymous
Wonderful
07-21-2017
Pros: The view, any other minor complaints were far out shined by the spectacular view of the river. It was also one of the cleanest hotel rooms I have ever stayed in.
Cons: In room coffee was terrible and you had to wiggle the cord to make the coffee maker work. Also the previous occupants room service dishes sat outside our door the whole time.
7.0
Anonymous
Good
07-21-2017
Pros: great location, in the middle of riverfront shopping
Cons: Charge is $28 for overnight valet parking. If you park to load/unload in the driveway in front of the hotel for even a few minutes, you will be ticketed IMMEDIATELY $25 without warning/recourse. Suspect the valets either tip off police or carry tickets.
5.0
Anonymous
Fair
07-21-2017
Pros: The staff were all very kind and courteous.
Cons: There were unclean items in the room. Coffee machine had white spots, black lamp had numerous fingerprints & a sticky substance on it, pillows had some kind of fuzz on them. We perceived the dark grey and black room colors as depressing. Not charming!
9.0
Anonymous
Wonderful
07-21-2017
Pros: The location on the river had the best view. The hotel is close to everything and within walking distance. I also liked the "tranquility hours".
Cons: I didn't like how the Bellmen all stood around talking instead of helping guests. I didn't like the cost of Valet Parking. The room we stayed in needed painting in the bathroom. The ceiling paint was peeling. We stayed in room 612.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Pretty much everything.
Cons: Just the price of Valet because the room is already expensive.
7.0
Anonymous
Good
07-21-2017
Pros: Location
Cons: Noisy night and day.
10.0
Anonymous
Exceptional
07-21-2017
Pros:
Cons:
6.0
Anonymous
Pleasant
07-21-2017
Pros: The view
Cons: The valet parking.
8.0
Anonymous
Very Good
07-21-2017
Pros: Location
Cons: Did not seem like a 4 star hotel.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location and price paid.
Cons: The shower was tiny and not well lit and having to pay almost $30 a day for parking in addition to the cost of the room. Also was charged for 3 nights of parking instead of two.
9.0
Anonymous
Wonderful
07-21-2017
Pros:
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff was excellent!
Cons: Sink was clogged when we arrived. When bathroom door closed had white powder on it?
8.0
Anonymous
Very Good
07-21-2017
Pros: It's a decent hotel in a very good location. Everything is in a walking distance.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The location
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Good location
Cons: It can be noisy at night with ship traffic. Ships horn at 3 AM will definitely get your attention!
9.0
Anonymous
Wonderful
07-21-2017
Pros: The personnel across the board were excellent. The location was great as well next to both the historic district and the river road. We had easy access to both places.
Cons: The parking fee is quite high and the bar area was closed limiting access to an outside area that sat above the river walk. It would be nice to have your coffee out there. I thought the coffee cafe hours were a bit short as well.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location and the staff
Cons: Price for parking and valet
10.0
Anonymous
Exceptional
07-21-2017
Pros: Friendly staff, great location.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Clean, updated and great location for walking on River Street.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: location, decor
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: The room was very spacious, the bed comfortable, and the decor nice.
Cons: The shower was unsatisfying, there was a table instead of a des, and the plug locations were awkward.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Convienently located to River Street and the Market.
Cons:
7.0
Anonymous
Good
07-21-2017
Pros: Location
Cons: Walls are thin. Heard neighbors the entire night
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location
Cons: Bathroom size was small
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location and convenience.
Cons: Need magnifying mirror in room. Parking was expensive
9.0
Anonymous
Wonderful
07-21-2017
Pros: location overlooking the river, quiet - good for rest.
Cons: food prices are excessive!
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The location was great, and it was easy to walk around historic Savannah.
Cons:
3.0
Anonymous
Poor
07-21-2017
Pros: Close to sites of interest.
Cons: Noisy air conditioner-parking fee is outrageous.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The location and customer service was great.
Cons: No
9.0
Anonymous
Wonderful
07-21-2017
Pros:
Cons: The $30 a night parking fee tjat was not mentioned
10.0
Anonymous
Exceptional
07-21-2017
Pros: Spotlessly clean room. Comfy bed. Location unbeatable. Great fitness room and pool
Cons: No coffee or complimentary breakfast. Parking costs extra.
10.0
Anonymous
Exceptional
07-21-2017
Pros:
Cons: $30 for parking was an unpleasant surprise. Should be in description.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great hotel
Cons: Under renovations
10.0
Anonymous
Exceptional
07-21-2017
Pros: Every one of the staff was fantastic! The hotel is in the most perfect location and the terrace off of our room was such an unexpected treasure. It overlooked river street, and had the most beautiful view
Cons: Valet seemed to be a little disorganized. BUT they were all so nice, it was hard to be irritated
9.0
Anonymous
Wonderful
07-21-2017
Pros: I liked the friendliness of the staff.
Cons: The room did not have a pleasant odor. It was almost as if it were a smoking room, rather than non-smoking.
3.0
Anonymous
Poor
07-21-2017
Pros: Most of the Staff was very pleasant. LOcation
Cons: Very small Bath Some rooms U have to walk allthe way to the otherside. Very small Ref. and NO freezer NO easy Self Park For the price Valet should be Complimentry
9.0
Anonymous
Wonderful
07-21-2017
Pros:
Cons: Hotel understaffed with housekeepers working well into the evening. Despite reminding the housekeeper that our room had not been serviced as of 6pm, it was still not cleaned when we returned at 10pm. Front desk made it right by comp'ing our breakfast.
1.0
Anonymous
Very Poor
07-21-2017
Pros:
Cons: When I arrived I wasn't given the king size room I paid for, instead I was given a double. The maid service forget to clean my room on my second day there.
5.0
Anonymous
Fair
07-21-2017
Pros: Location is convenient for those wanting to explore downtown. Rooms were updated.
Cons: Valet parking is the only parking option at hotel. Our room was never cleaned - trash not emptied, coffee not refilled, beds not made. Jackhammering next to the valet stand. Worth the stay if you get a bargain rate, not worth full price.
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