Camino Real Guanajuato

AAA Inspector Rating
Alhondiga No. 100
Guanajuato, GT 36020- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.4
Overall
Room3.0
Bath3.4
Public Areas3.8
ARATED
AAA Inspector Notes
Among the city's finest hotels. Distinct architecture, dramatic views and a central location are highlights of this hotel. All guest rooms were remodeled in 2015. Meets AAA guest room security requirements. Smoke free premises. 155 units. 6 stories, interior/exterior corridors. Bath: shower only.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Historic Hotel
Location
1.2 mi (2 km) ne on Mex 110 (Dolores Hidalgo Hwy). Alhondiga No. 100 36020.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
high-speed Internet, wireless Internet (fee), safes.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 440 guests
Showing reviews 1 - 5 of 50
5.8
Anonymous
Okay
08-15-2017
Nice place, change housekeeping staff...
Pros: In whole, the place is nice and the pool and gardens are pretty.
Cons: Cleanliness of rooms is absolutely unacceptable due to a hairball in the shower and hairs in the bed linens!!!! Totally disgusting.
4.2
Anonymous
Disappointing
07-04-2017
Too expensive for the bad...
Pros: 1. The food was good, the fries were very crunchy. 2. The room service was also really good, 3. The hotel looked nice from the outside. 4. Although the first night I couldn't connect to the Wi-Fi, once I did it was pretty fast. 5. The TV channels were ok, but no English channels.
Cons: The staff at the reception were terrible.1. We arrived in the evening before attending a wedding in the city, of course my suit needed ironing after the long flights. The staff wouldn't take the suit until the morning, and were not able to tell us if it would be ready by the afternoon. I overslept and I just ended up ironing it myself (the iron was good).2. After meeting a few friends in the evening and some dinner it started to rain heavily and when we made our way back to the room there was a huge leak in the bathroom ceiling which flooded the room. As I made my way back to reception (in the rain) I thought we might get upgraded to an even better room. Without even an apology, the staff told us that there were only double rooms (separate beds) available. Reluctantly we agreed, as apparently there was no other choice. The process was taking a long time, so we left the key with reception and walked to a nearby shop hoping that they would sort out our change of room and move our belongings. Once we made our way back, they just gave us the new keys, and said that they would call someone to help us with our bags. After waiting a while in the room, no one appeared, so we decided to move everything ourselves under the rain.3. The new room, was not as nice as the old room, but at least was dry.4. The bed cover was stained.5. The bathroom lock didn't work.6. The water pressure and temperature in the shower was very inconsistent.7. The car came back from the valet full of bird excrements.8. After coming back from the wedding at 4am the keys to our room didn't work, and at the reception not even an apology for the inconvenience.9. We were charged for someone to transport our luggage to our room, even though we tipped him directly.10. The maid entered the room to check if we had towels even with the Do Not Disturb sign.
3.8
Anonymous
Poor
04-24-2017
Wouldn't stay there again
Pros: Location
Cons: Staff, bedroom smelled, rooms were dirty.
5.8
Anonymous
Okay
04-20-2017
Good property we stay there...
Pros:
Cons: Reception clerk not proactive.
9.6
Anonymous
Exceptional
03-22-2017
Very nice hotel grat location...
Pros: very good buffet at breakfast
Cons:
Showing reviews 1 - 5 of 50