Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Palms, lagoons and tropical gardens surround this service-oriented hotel, which is one of the only lodgings on this stretch of beach. Some guest rooms have private plunge pools.
Smoke free premises. 46 units, some two bedrooms. 1-3 stories (no elevator), exterior corridors. Bath: shower only.
tennis, recreation programs in season, exercise room, spa.
valet laundry, airport transportation, room service, child care.
7 night minimum stay - seasonal, 14 day cancellation notice, in season, resort fee, pet friendly (call for restrictions/fees.).
OVERALL GUEST SCORE
Based on Ratings from 98 guests
Showing reviews 1 - 5 of 34
Beautiful luxury with friendly staff
Pros: Staff were so friendly and accommodating. We even had a ride waiting for us at the airport which was a welcomed surprise after a long delayed flight. The place is beautiful and we wished we stayed longer
Awesome Vacation Experience
Pros: Outstanding Property, Five Star Service from all staff. Literally, this is a jewel on the Pacific Coast of Mexico.
Cons: Not one thing could have been any better.
Viceroy = out of this...
Pros: Best hotel of my life!!!! Amazing food, staff, beach. The rooms were beautiful with a plunge pool. If you can upgrade to a lagoon suite do it! Service on the beach is awesome! The pools are excellent. Local restaurants are amazing. I cannot think of a fault. Going back next year! It's going to be difficult for other hotels to top this, best hotel in zihuatanejo!
family with young children
Wonderful, relaxing trip
Pros: Everything! We loved it! We're coming back
Will be back! Best beach...
Pros: Food was amazing, staff was attentive, location was perfect!
a must try!!
Pros: the facility was top shelf and the food was better then expected, 2 thumbs up!!
Cons: not much, misquitios were a bit annoying in some places like sitting on your patio.
Very nice, but overpriced
Pros: great location; wonderful staff; comfortable room
Cons: maintenance seems to be slipping compared to previous visits
The best hotel in Zihuatanejo
Pros: The staff is great and the food is awesome.
Cons: Everything was perfect!
Pleasant and beautiful get away.
Pros: The staff at this resort was excellent.
The room was so comfortable; the linens were luxurious. We thought the entire resort was attentive to our needs
Cons: The drinks and food were very good but not excellent. A few of the drinks seemed over priced.
Pros: Perfect. Excellent service and property. We will definitely go back.
family with older children
Wonderful, quiet beach stay in...
Pros: The bar staff was especially friendly. I liked the different sections of the hotel - three bars and pools. The beach staff was great too as they worked really hard making us comfortable during the day. The views and location are exceptional. The room was very nice with a sitting area and our own private plunge pool and lounge area outdoors. The grounds were beautiful and the buildings were well kept. We had a great time and hope to come back soon.
Cons: The maids were careless about throwing things out that we wanted like our food and bottle of wine. It would be great if they only tossed what was in the trash can. It would be nice to have more choice of food items in the beach restaurant, and to have both restaurants open or at least an announcement that one or the other was closed for the evening. Fruit in the morning basket would be welcome as well. Despite these small things I would suggest to change, our stay was really delightful.
review category group of friends
Mexico is beautiful especially the...
Pros: The Property and location are excellent, the staff and food were amazing. Rooms were nice.
Cons: Price was way to high compared to all the hotels in the area. Horrible Internet service only 1 day had service.
There should be service to pick you up and drop you back to the hotel.
A relic of its original...
Pros: Grounds and beach were great but the tiles around pool need replacing in a bad way
Location is greay
Cons: At one time it might have been great but the rooms are VERY tired for the money.
Not worth it.
Pros: Most importantly, all of the staff, from beach, bar, gardener, maids etc. All are warm and gracious and took such good care especially Caesar, Eddie, Jose and Marcos.
The care of the Tortuga's exceptional and being apart of releasing them was a dream come true. A big thank you!!
Cons: I would like to see a no smoking rule for pools. Saw a man smoking a cigar and spit in the pool. Disgusting
Wonderful resort for getaway.
Pros: The most caring and friendly staff. Excellent food. Beautiful serene beach and not crowded. Breathtaking views.
Cons: Our room was beautiful, but could have had a new paint job and bug spraying in the bathroom.
Paradise can be dangerous!
Pros: A tropical paradise! Nice people. Great location. Excellent food.
Cons: The place is DANGEROUS! The gardens lighting is woefully inadequate. Plus (whether it be day or night!) there are insufficient signs telling you which way to reach different parts of the hotel. This is a big area and it takes some time to get orientated.Also when it rains some parts of the hotel gardens are poorly drained and/or are slippy making the place as a whole an accident waiting to happen. Urgent attention needed please!