Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

AAA Inspector Rating
8.7
93 Banyan Dr
Hilo, HI 96720- Map It
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room2.9
Bath3.0
Public Areas3.7
AAA Inspector Notes
Not far from downtown and Hilo International Airport, this hotel is located along the waterfront. In the evening, enjoy local entertainment while sipping a refreshing drink in the lounge. Enjoy a free round of 9 holes at the adjacent golf course during your stay. An on-site water sports store offers paddleboarding, among other activities. Smoke free premises. 325 units. 12 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. 0.5 mi e of jct SR 19 and 11, on bayfront. 93 Banyan Dr 96720.
AAA Benefit
Members save 5% or more and earn Honors points when booking AAA rates!
Pool
outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet, safes.
Sports & Recreation
self-propelled boats, snorkeling, regulation golf, bicycles, exercise room.
Guest Services
coin laundry.
Terms
check-in 4 pm, 3 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Pleasant
Based on Ratings from 459 guests
Showing reviews 1 - 5 of 50
4.6
John
Disappointing
young couple
11-19-2017
Only to sleep
Pros: Rude Staff especially the newly opened restaurant
Cons: The view
7.5
Kaori
Good
review category group of friends
11-19-2017
Good
Pros: The room was clean
Cons:
7.5
Vinícius
Good
young couple
11-19-2017
Good
Pros: Great location. Beautiful place.
Cons: Expensive breakfast option. A minor thing with coffee. We were passing by the restaurant in the morning and asked if we could get a cup of coffee, out of the big drip coffee tank they usually have, which I believed was complimentary. The lady filled the cup for us and after that charged us 3USD. I guess maybe was a problem of miscommunication, but they could have explained before giving it to us.
2.5
Anonymous
Poor
mature couple
11-18-2017
Very poor
Pros:
Cons:
8.3
Amber
Very Good
young couple
11-18-2017
Garden of Eaden. Wake up...
Pros: I liked the cookies at check in although I would have preferred chocolate chip.
Cons: The woman at check in seemed distant short and quick to turn us away for little things. Not smiling, constantly asking a manager if she can accommodate our indiscretions. we didn’t have a bank on the island we were visiting so our cards weren’t working but accepting cash was still a problem for the check in woman. And I lost my ID right before our trip by accident she was not very positive or friendly about it. A sincere mistake, the bell hop assumed we needed him to bring bags up when we just wanted to use the hop to push luggage ourselves, he was rude about it clearly they need more bell hops if the only one available was for the door service. I was told we didn’t have to pay till check out when in fact we needed to pay at check in plus a deposit, not a problem we had it in cash but again they make these things a bit difficult at check in. So the manager however on staff in check in was friendly thank god. She ok our check in and allowed us to pay cash and treated us like a people, not consumers.
Showing reviews 1 - 5 of 50