Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

AAA Inspector Rating
8.7
93 Banyan Dr
Hilo, HI 96720- Map It
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room2.9
Bath3.0
Public Areas3.7
AAA Inspector Notes
Not far from downtown and Hilo International Airport, this hotel is located along the waterfront. In the evening, enjoy local entertainment while sipping a refreshing drink in the lounge. Enjoy a free round of 9 holes at the adjacent golf course during your stay. An on-site water sports store offers paddleboarding, among other activities. Smoke free premises. 325 units. 12 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. 0.5 mi e of jct SR 19 and 11, on bayfront. 93 Banyan Dr 96720.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet, safes.
Sports & Recreation
self-propelled boats, snorkeling, regulation golf, bicycles, exercise room.
Guest Services
coin laundry.
Terms
check-in 4 pm, 3 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Pleasant
Based on Ratings from 459 guests
Showing reviews 1 - 5 of 50
1.0
Anonymous
Very Poor
08-11-2017
Pros: Good location
Cons: They were in the process of a major remodel.there was too much construction noise to enjoy time by the pool. Restaurant was closed and a temporary room was used. Poor food quality. I would not have chosen this place if they had disclosed the remodeling.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean throughout. Friendly, helpful staff. Hula dancers and music in the lounge every night and some mornings. Dining facilities available. Nice view and grounds. Pool. Safe, microwave and small refrig in room. Laundry facilities.
Cons: Very little storage in room. Layout not conducive to one person working at table while other watched TV. Only mirror was in bathroom. One very small, low table and chair were provided. As more rooms are added, parking may be a problem.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location and cleanliness. Breakfast and free parking.
Cons: One of the receptionist ( sounded like ) tried to give us a room with noise, then changed one with less view and underneath the Cell phone antenna. Since that room was not ready at that moment,the other gave us a room on the Sixth floor.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location - very close to the Hilo airport and right by the water. Front desk -  very nice, patient. 5 star service.
Cons: Looks old. The room we got even hotel staff was unable to open it. Had to get maintenance over. Switched to another room, higher floor, view is great but the noise from bathroom some tunnel water pipe? Was very loud. Had to switch the room. Still noisy.
7.0
Anonymous
Good
08-11-2017
Pros:
Cons: Found two dead cockroaches near the elevators, no knowing if they were in the rooms too. Also there were cans of paint on the terrace right in my view as we opened the doors to the balcony. Rolls of carpet in the closets,
Showing reviews 1 - 5 of 50