Standing at the gateway to Waikiki, this hotel offers studio and one-bedroom suites with balconies. Most guest rooms overlook 66-acre Fort DeRussy Park and the city. A manager's reception is held each Monday, Wednesday and Friday at 5 pm. Be sure to take advantage of the scenic barbecue area overlooking the park. Grill utensils also are available for guest use.
Smoke free premises. 207 units, some efficiencies and kitchens. 16 stories, interior corridors. Accessibility (Call).
valet and coin laundry, area transportation-Ala Moana Shopping Center.
Terms
3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 241 guests
Showing reviews 1 - 5 of 50
9.2
Bronwyn
Wonderful
young couple
09-22-2016
Pros: Loved the water dispensers at reception, although they're not there all the time. Friendly staff, the pool is great. Fab location.
Cons: Unfortunately the alarm clock hadn't been reset from the previous guest and we were woken up at 5am. We asked housekeeping to reset the clock so it wouldn't happen again, but they didn't - luckily I checked...
7.1
Jenny
Good
young couple
09-14-2016
Pros: Good friendly staff and nice big room
Cons: Parking is expensive and no breakfast or restaurant
8.3
Vlajko
Very Good
family with young children
09-12-2016
Pros: Location is great - close to the beach and main promenade.
Cons: Old and worn out furniture.
4.2
Perillo
Disappointing
family with older children
09-02-2016
Pros: rooms are quite nice, housemaids nice, bell boys and front desk people nice too
Cons: lifts broke down on us alot.. ALL OF THEM ! AND WHO WANTS TO HOLIDAY IN A CONSTRUCTION SITE GGRRRR!!! and pool kept closing and if open you had to listen to chainsaws all day. awful... awful ...AWFUL... very noisey people on our floor having lots of parties. I will never stay here or recommend this hotel ever again.
7.5
Ercan
Good
family with young children
09-01-2016
Pros: Provided us bed for infant without additional charge.
Good location, close to beach, shopping centers and car rental "Dollar" in downtown.
Good service: Got all information we needed, beach umbrella and towels for free available.
Clean rooms.
Cons: Restaurant was closed due to renovation-mantenance work.
Parking cost of 35$ per day, but is usual in Waikiki area. Last day only one elevator out of three was working, which lead to long waiting time.
9.2
Teresa
Wonderful
family with older children
08-30-2016
Pros: All the staff were very friendly. The hotel was good, beds comfy enough. The location is good especially if you don't hire a car because it's close to bus stops & they have a shuttle bus to take you to the mall although it does stop at lots of other hotels along the way so can take a long time to get there. We would come back here for sure.
Cons:
9.6
Alex
Exceptional
young couple
08-26-2016
Pros: The staff was a great and my overall stay was comfortable! I highly recommend this hotel
Cons:
9.6
Nancy
Exceptional
mature couple
08-26-2016
Pros: Helpful staff and concierge. Easy walking to beach and main street of shops.
Cons: Air Conditioning unit in room is quite noisy. Spoke to some people at the wine and cheese and they were very anti the invasion of noise.
7.9
R
Good
mature couple
08-20-2016
Pros: The staff was the only thing that is a 10 at this hotel.
Cons: The bed sheets were not of good quality no fluffy pollows,no water presher in the shower.Elevators were at a stand still.
10.0
Anonymous
Exceptional
young couple
08-19-2016
Pros: Free wi-fi, lots of amenities (e.g. gym, pool) and activities (e.g. yoga, wine & cheese), great location, helpful front desk
Cons: Valet parking was very expensive relative to other hotels in the area
7.5
Claire
Good
review category group of friends
08-18-2016
Pros: Great location, brilliant staff.
Cons: Needs a reno. Noisy pipes, outdated decor.
8.8
Steven
Excellent
mature couple
08-09-2016
Pros: Good location to shops restaurants etc, beach 10 minute walk away. Better than the crowded beaches central Waikiki
Cons:
9.6
Teresa
Exceptional
family with older children
08-06-2016
Pros: Everything was great about the Luana. The staff are all friendly & can't do enough for you.
Cons:
7.1
Ahmad
Good
mature couple
08-01-2016
Pros: The location for the hotel
Cons: The room need updates. I feel it was from the 70s.
7.5
Karyn
Good
mature couple
07-31-2016
Pros: The staff were very friendly & helpful. The hotel is located on the main shopping/restaurant drag & within walking distance to the beach. We received a free upgrade from a studio to a one bedroom apartment & found it to be very comfortable for our 4 night stay.
Cons: The airconditioning units in the lounge & bedroom were very noisy. The lifts were very slow to arrive at times.
9.6
Warren
Exceptional
review category group of friends
07-24-2016
Pros: staff were awesome!
Cons:
5.4
Susan
Fair
family with older children
07-09-2016
Pros: Pool area
Cons: Lifts very slow - could wait 10-15 minutes sometimes. Very dated and tired decor
7.9
Beedarn
Good
family with older children
07-06-2016
Pros:
Cons: Shower place water was leaking out
9.6
Jae
Exceptional
family with older children
07-05-2016
Pros: - staffs!! Every single staff was very kind and helpful. Thank you! One guy even remembered my name.
- Welcoming drink and coffee in the morning.
- We rented beach towels, beach chairs, and boards.
- beds. very comfortable.
- view from terrace
Cons: - noisy air-conditioning
- parking fee. 35$ a day.
6.3
Barcaldene
Pleasant
mature couple
07-05-2016
Pros: 1. the wine tasting nights
2. the pool and surrounds
3. The continual cleanliness
4. The friendly happy driveway staff
Cons: 1. Stuffed up booking
2. Continual breakdown of appliances
3. Slow elevators
4. Hard to light BBQ's
5. average air conditioners
6 spasmodic HWS on 16th floor
5.8
Darleen
Okay
family with older children
06-28-2016
Pros: Location convenient
Cons: Bugs. Cleaning staff missed room cleaning then tried to say that we had turned them away when we had been gone the entire day
4.6
Yu-ching
Disappointing
young couple
06-15-2016
Pros:
Cons: The bathroom's door cannot close and the space is small.
The shower heads is very old and broken. It let me feel disgusted.
7.5
Marcod22
Good
young couple
06-11-2016
Pros: Decent location
Cons: Old facilities (pool, lift, aircon in room).
9.6
Con
Exceptional
review category group of friends
06-11-2016
Pros: Wine and cheese nights are awesome ! Get to meet people in the hotel and socialise with everyone
Cons: One of the 3 lift were in maintenance ! But good overall
9.6
Samantha
Exceptional
young couple
06-06-2016
Pros: We loved the location of this hotel; on the edge of the Waikiki shopping strip, easy walk to the beaches, some great food options nearby, rental cars across the road and on the main route for all the buses too. Staff were always exceptional with their service, we loved the "little extras" like the Friday complimentary wine and cheese and yoga classes, right down to the fish we could adopt for a day!
Cons: Our only negative feedback would have to be the air con in our room was so noisy that we couldn't sleep with it on. We did note that the hotel is being refurbished so no doubt this problem will be rectified as they progress with that. Easily solved by sleeping with our porch slider door open too.
8.8
Natalie
Excellent
family with young children
05-31-2016
Pros: the staff and facilities were excellent
Cons: The elevators need to be quicker and more working
8.8
Mkhl
Excellent
solo traveller
05-28-2016
Pros: Large room with kitchen, excellent location, laundry room, DVD rental, friendly staff. Very clean and great view in ocean view room.
Cons: For Hawaii it is certainly good value for money, but it is a very hefty price tag for what basically is a solid middle class hotel - if you are not used to Hawaiian prices. Not sure why it is called a boutique hotel, it looked just like a standard hotel to me. That said I liked the island style furniture very much even if it might be a bit dated it was very well maintained. Elevators very slow, had to wait repeatedly for what seemed like ages. Modernization was in progress though so might be better in the future.
9.6
Walter
Exceptional
family with young children
05-28-2016
Pros: Staff were very accommodating and helpful
Cons: Would be neat if the hotel had a spa
7.9
Guests
Good
young couple
05-27-2016
Pros: Loved the location and how it's close proximity to the shops, restaurants and the beach.
we enjoyed coming back from our tour and seeing the city view.
Wine and cheese nights offered at the hotel, free bike rentals and the cleanliness of the hotel.
Cons: The noise during the evening as we were facing the main road.
Minor hiccup where I had to ask for Toiletries as it wasn't replaced when the room was cleaned.
10.0
Sandra
Exceptional
mature couple
05-23-2016
Pros: Very friendly staff great location can't say anything bad about this place. Would come back for sure
Cons:
9.6
Christine
Exceptional
review category group of friends
05-19-2016
Pros: The staff were friendly and helpful. It was close to the beach and shopping center. The bed and pillows were comfortable.
Cons: The furnishings were a little dated and there was no ceiling fan. It had no toaster or kettle in the kichenette but was provided when requested. The balcony overlooking the city was a bit noisy at night.
8.3
Geoff
Very Good
mature couple
05-19-2016
Pros: Ideally situated. Great staff.
Cons: Air conditioners very noisy.
Because a lift was out for maintenance there was often significant delays.
8.3
Daire
Very Good
family with older children
05-18-2016
Pros: Staff were particularly acccomodating in allowing us access to facilities on our booking out day.
The wine and cheese receptions were also a nice touch.
Cons:
8.3
Elizabeth
Very Good
mature couple
05-17-2016
Pros: the service was great although housekeeping forgot to leave tea bags and soap.
Cons: It was very noisy and the bed uncomfortable.
8.8
Anonymous
Excellent
mature couple
05-17-2016
Pros: Very friendly staff,wine and cheese in mezzanine was nice. Having the BBQ area saved on eating out very convenient.
Cons: Bed was too hard for my taste, slowest elevator ever. The bikes weren't available maybe they could have more available for guests. Other than that it was a fantastic place to stay.
9.2
Pamela
Wonderful
mature couple
05-15-2016
Pros: Excellent position. Can walk everywhere
Cons: The lifts but they were being updated
8.3
Vicki
Very Good
mature couple
05-09-2016
Pros: The staff were absolutely wonderful. Such a great location. Such a great idea to have continual tasty water in foyer all the time and tea and coffee in morning.
Cons: The lifts were a real pain had to wait forever sometimes. A little shame that the pool was rather deep for children to be able to enjoy.
9.2
Alfonso
Wonderful
young couple
05-06-2016
Pros: Staff was always available to help you. Free movies rental, free bikes for guests, parking (20 USD/day) just crossing the street. The location is good because it is in the main street but no so close to the beach (10 min walk).
Cons: No breakfast (the building does not have any restaurant), still you can always walk a little bit an there are a lot of alternatives. Also, the elevators are really really slow, just relax and wait :)
9.2
Donna
Wonderful
mature couple
05-04-2016
Pros: We found this property to be comfortable and convenient. We liked having a kitchenette so that we could prepare some meals in the hotel rather than going out for every meal.
The bed was very comfortable and we had clean towels every day.
The property is close to the beach and shopping. Having beach towels and beach chairs for our days on the beach were an added bonus. The resort fee of $15 per day was reasonable, it covered the beach towels, beach chairs and DVD rentals. We would definitely stay here again.
Cons: There were problems with the elevators. There were 3 elevators, one was being serviced and down the entire length of our stay of one week. The other 2 working elevators weren't always working. Sometimes we would wait at least 5 - 10 minutes for the elevator to arrive. The rooms, while functional, need updating. The cleanliness of the room could have been better. I am not overly picky, but there was a lot of dust under the furniture and the tables were not always cleaned.
8.3
John
Very Good
mature couple
05-01-2016
Pros: we were upgraded! beds were great, big size apartment with balcony
Cons:
9.2
Divora
Wonderful
review category group of friends
04-30-2016
Pros: Free cheese n wine
Free yoga
Cons: Location
10.0
Anonymous
Exceptional
family with young children
04-24-2016
Pros:
Cons: Some of the sheets were a little worn and one had a hole in it
9.6
Wendy
Exceptional
mature couple
04-16-2016
Pros: Was good having own kitchenette. Wine and cheese 3 evenings per week was great. Pool area nice and quiet. Staff friendly and helpful. Use of pushbikes and beach chairs was useful.
Cons:
9.2
Aaron
Wonderful
family with young children
04-10-2016
Pros: Fantastic facilities, including a great pool, nice gym and a free dvd rental machine
Cons: Aircon units are a little too noisey to leave on all the time
7.1
Chris
Good
family with young children
04-07-2016
Pros: overall loved the location and was quite happy with the room. staff were very helpful and appreciated the coffee in the morning.
Cons: could have been cleaner. wasn't terrible, but wasn't great either.
8.3
Ravi
Very Good
mature couple
04-06-2016
Pros: Room was clean and staff was friendly. Liked the Friday evening wine and cheese cocktail hour was a nice treat after a day of traveling.
Cons: Lacked proper kitchen utensils like only had 1 medium frying pan and no spatula so it was a little difficult to cook even a simple breakfast. Also the bathroom was small unlike other places that had more space where 2 people could use the sink.
7.9
Anonymous
Good
mature couple
04-06-2016
Pros: Location
Endless flavored Water to drink
Happy hour
Free amenities: bike, yoga,DVD
Cons: Closed restaurant
7.5
Kerry
Good
young couple
03-31-2016
Pros: Balcony
Cons: We were asked if we wanted to pay an extra $15 a day for extras like bike hire and movie rentals, but when we went to cancel it the next day as we didn't need these extras they told us it was mandatory. This should have been included in the booking price.
10.0
Robin
Exceptional
mature couple
03-30-2016
Pros: Comfy clean kind of retro. Nice pool. Good location.
Cons: Slow elevator, one being updated. Noisy and unadjustable air conditioner.
9.2
Alistair
Wonderful
young couple
03-29-2016
Pros: Excellent location. Comfortable accommodation and good value for money.
Cons: Air conditioning unit is quite noisy but not a major issue.
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