The Royal Hawaiian, A Luxury Collection Resort, Waikiki

8.7
Very Good
288 Guest Ratings
2259 Kalakaua Ave
Honolulu, HI 96815- Map It
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Photos
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AAA Inspector Notes
This lovely historic hotel, built in 1927, offers beautifully renovated public areas and guest rooms in the historic section. The tower offers spectacular ocean views. Not evaluated. Facilities, services, and décor characterize an upscale property.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Classic Historic Resort Hotel
Location
Oceanfront. Jct Royal Hawaiian Ave. 2259 Kalakaua Ave 96815.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Eco Certification
Energy Star is a government-backed program helping businesses protect the environment through superior energy efficiency.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 288 guests
Showing reviews 1 - 5 of 50
8.3
Sooyoung
Very Good
family with young children
09-18-2016
Pros: The location is perfect and it is really a beautiful hotel.
Cons: However the price seems too high
10.0
Suzanne
Exceptional
mature couple
09-15-2016
Pros: All was good
Cons: Pillows were not that great
9.6
Gayle
Exceptional
mature couple
09-14-2016
Pros: The hotel has recently been totally refurbished to a very high standard. The rooms & common areas are fabulouly designed & finished. The interior design is understated but beautiful. The gardens are amazing. The staff are very friendly & helpful. The restaurants are fabulous, especially Nobu.
Cons: The pools are too shallow so swimming in them is like being in an overheated wading pool
7.1
Joe
Good
family with young children
09-08-2016
Pros: Location,location,location. Best beach, others have no beach. Public spaces beautifully preserved. Azure restaurant amazing food service.
Cons: Staff sometimes seemed "put out", beach chairs staff, beach/pool restaurant staff. Housekeeping inconsistent. Had to call 2-3 times for extra towels in the room( we were 3) always towels for 2! They need more polish in their staff and room decor- Mililani tower corner room.
6.3
Frederick
Pleasant
mature couple
09-01-2016
Pros: we stayed in a historic room. The bed was comfortable and shower was good. Room service each day was up to standard. The situation on Waikiki beach couldn’t have been better.
Cons: Watch these people. Check your credit card when you leave!! They booked us TWICE for the total amount of our 11 day stay!! Once under the name of Royal Hawaain and once under the name of Sheraton. To add to the money woes, on arrival they put our credit card through for the total amount NZ dollars as US dollars. When this was converted to NZ dollars our credit card declined, as it was over its NZ$10,000 a day limit. Unbelievably they tried to do this twice, so a fraud alert was inevitable. The card would not work again for us until after contacting NZ twice. It took three days. This meant lots of stress. Not a nice way to start a luxury, no worries holiday. The price really is exorbitant.For NZ$722 incl taxes etc a night, for a historic (their budget) room we expected more. The hotel itself is rather lovely but our bedroom was musty, dark, and cramped. When we asked to move there was another US$150 per night charge if we had.
Showing reviews 1 - 5 of 50