Hilton Garden Inn Kauai Wailua Bay

8.7
Very Good
52 Guest Ratings
3-5920 Kuhio Hwy
Kapaa, HI 96746- Map It
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Photos
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AAA Inspector Notes
Centrally located on Kauai, the hotel features newly renovated guest rooms, many of which overlook the ocean and Lydgate public park and beach. Some guest rooms have a wet bar. Techies well enjoy the abundance of outlets and USB ports throughout the room. A “sunrise service” is held Mondays, Wednesdays and Fridays during which guests can learn about sacred areas of the island and Hawaiian culture. Did not meet all AAA rating requirements for locking devices in some guest rooms at time of last evaluation on 04/25/2017. Facilities, services, and décor characterize a mid-scale property.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. Jct SR 580, just s on SR 56; adjacent to Wailua River (where the river meets the sea). 3-5920 Kuhio Hwy 96746.
AAA Benefit
Members save up to 10% and earn Honors points when booking AAA rates!
Terms
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Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 52 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
mature couple
10-10-2017
Passable
Pros:
Cons:
4.6
Marie
Disappointing
review category group of friends
10-07-2017
CONSTANT ELECTRICAL NOISE IN THE...
Pros:
Cons: I never write reviews but I was so disappointed with this place that has completely changed the brand image I have regarding Hilton. My recommendation: DO NOT STAY HERE. Reasons: 1. You will NOT be able to have a good SLEEP. There’s a constant electrical noise near the wall from the bed side, which makes sleeping impossible as it’s feels like your bed is vibrating. So unless you are okay with the feeling that your head is vibrating, you will not be able to fall asleep. I went to the reception to talk about this problem the day after the first night. They admited to me this was an issue as other guests complained already and they gave me they key to check another room. That other room had the same issue. It’s not a noise you notice when you enter the room as the AC also makes a very strong noise, you need to place your head in the wall from the bed side to realize how impossible it is to sleep there. Even with earplugs…. 2. Although the hotel was remodeled (the previous hotel was a very old one, that’s what we concluded), as soon you enter the room you will feel the smell of MOLD. It’s REALLY REALLY INTENSE. So if you are thinking you are going to a remodeled/brand new hotel, think twice, as the mold smell might make your stay very uncomfortable. I don’t have allergies but if you have, you should consider this. 3. There were INSECTS in the shower. Enough said. 4. We found the majority of the staff to be UNFRIENDLY. I travelled with other friends and we all had different type of staff encounters and the conclusion was the same: the staff is very weakly trained to talk with customers. If you are looking to a place where you will feel welcome and surrounded by warm staff, this is by no means the place.
8.8
Anonymous
Excellent
young couple
10-06-2017
Fabulous
Pros:
Cons: Chickens, beach access, friendly staff
5.0
Anonymous
Fair
mature couple
10-06-2017
Passable
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-06-2017
Exceptional
Pros:
Cons:
Showing reviews 1 - 5 of 50