family with young children
Deceptive booking practices, dirty, outdated,...
Pros: The condo/apartment/hotel is located across from Kauai Village Shopping Mall, great for groceries. The condo is very spacious. The location is good because it is close to the airport, and is a midway point between north shore and the south shore beaches, but the traffic is insane.
Cons: Firstly, when I booked this on booking.com, it did not clearly say that there was a cancellation penalty. Usually, there is a notification in red stating this, but this hotel had it under "Special Conditions," where you have to click a question mark to find. I've booked many times with Booking.com and this hidden penalty was not in accordance with the rest of the site. In my opinion, very deceptive. They also add about $300 in room cleaning fees on top of the price that they advertise, again very deceptive.
The property is really outdated. When we were checking in, we pulled up into the front and there was no bell team to meet you and help with your bags. You have to enter a combination to get into the pool area (dingy and rusty). and to your room.. You have to put your name down when you get beach towels and return them or else, you will pay a $25 per towel fee. By comparison, we stayed at the Marriott in Wailea and they gave us towels when we went to the beach, no questions asked.
They also offered blankets when they learned we wanted to go up the mountain, without us even asking. This is the service that is sorely missing here, and it is such a disappointment., especially since you expect this at a 4-star property. A 4-star property, we learned, this is not. The room that we booked came with the owner's belongings with a sign that stated, "do not touch!" The parking spaces were really tiny. My car barely fit and had to squeeze out of the car if there were other parked cars next to us. The pool was plain, and nothing special. I should've known that this property would be terrible when they hold your money hostage many months in advance of your trip. At most this property is a 2-star.
I will never book with Outrigger, ever and this will be the last time I will ever book with booking.com