The Ritz-Carlton, Kapalua

AAA Inspector Rating
8.7
Wonderful
105 Guest Ratings
One Ritz-Carlton Dr
Kapalua, HI 96761- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
Photos
X
AAA Inspector Rating Details (scale 1-5)
5.0
Overall
Room5.0
Bath4.7
Public Areas5.0
Service5.0
ARATED
AAA Inspector Notes
Inspector Pick (Classification): Every inch of this property exudes luxury. I particularly enjoy relaxing on the extremely comfortable lounge chairs out by the pool.
This waterfront property indulges you in pure luxury, from its wonderfully decorated rooms and spa-like bathrooms to its lush and expansive grounds. Be sure to take advantage of the numerous recreational options offered in the water or on land, including the newly updated fitness center. The multi-tiered pool area features cabanas and daybeds. Smoke free premises. 463 units, some two bedrooms. 9 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. SR 30 exit Office Rd; in Kapalua resort area; on northwest shore. One Ritz-Carlton Dr 96761.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Eco Certification
The Hawaii Green Business Program recognizes hotels and resorts that operate in an environmentally responsible way.
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
restaurant, also, Burger Shack, see separate listing, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet (fee), safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, scuba diving, snorkeling, tennis, recreation programs, kids club, playground, lawn sports, health club, spa.
Guest Services
valet laundry, room service, area transportation-within resort area.
Terms
N, check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 105 guests
Showing reviews 1 - 5 of 50
1.0
Marilyn
Very Poor
Family with Young Children
12-15-2017
food VERY expensive,beautiful grounds and surrounds,fabulous service
Pros: gardens,service,food
Cons: room far from elevator
10.0
Phyllis
Exceptional
Traveling as Couple
12-15-2017
We would visit this hotel again!
Pros: This hotel does a great job on providing excellent public spaces. We found secluded places to be every day
Cons: It would be great to schedule the room cleaning every day. Always remember to use the we do not want to be disturbed when you turn in at night. This will keep the maid crew from waking you up the next morning.
6.0
Sasan
Pleasant
Family with Young Children
12-15-2017
the hotel is on the north side almost towards the end of the road, but is a nice facility. I believe that area is mostly for golfers. the hotel is not on the beach and there is a 5 min walk to the beach. the rooms are ok but not 5 stars. honestly the hotel is not any different from 31/2 or 4 star hotels. restaurants are very expensive and menu is not very kid friendly. next time would try other hotels for sure. we got bed bugs bites 32 times and when we mentioned it to the hotel, they were careless and rude about it and said it is your mistake to leave the balcony door Open. Imagine! it took them two days to change our bedsheets to new ones and sent us to Hyatt to see a doctor with our own money. very cheap.
Pros: overall the staff are nice and the hotel looks beautiful
Cons: the concierge/ management were very rude and did not care about the bed bugs that we got (32 bites from their bed before they actually changed the bed sheets). the pools are not that clean we found trash in there almost every day. walk to the beach!
10.0
Tracey
Exceptional
Traveling as Couple
12-15-2017
Pros: Everything! Wonderful experience!
Cons: No
5.0
Anonymous
Fair
mature couple
12-08-2017
Passable
Pros:
Cons:
Showing reviews 1 - 5 of 50