The Ritz-Carlton, Kapalua

AAA Inspector Rating
8.7
Wonderful
105 Guest Ratings
One Ritz-Carlton Dr
Kapalua, HI 96761- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
5.0
Overall
Room5.0
Bath4.6
Public Areas5.0
Service5.0
ARATED
AAA Inspector Notes
Inspector Pick (Classification): Every inch of this property exudes luxury. I particularly enjoy relaxing on the extremely comfortable lounge chairs out by the pool.
This waterfront property indulges you in pure luxury, from its wonderfully decorated rooms and spa-like bathrooms to its lush and expansive grounds. Be sure to take advantage of the numerous recreational options offered in the water or on land, including the newly updated fitness center. The multi-tiered pool area features cabanas and daybeds. Smoke free premises. 463 units, some two bedrooms. 9 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. SR 30 exit Office Rd; in Kapalua resort area; on northwest shore. One Ritz-Carlton Dr 96761.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Eco Certification
The Hawaii Green Business Program recognizes hotels and resorts that operate in an environmentally responsible way.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, also, Burger Shack, Kai Sushi, see separate listings, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet (fee), safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, tennis, recreation programs, kids club, playground, lawn sports, health club, spa.
Guest Services
valet laundry, room service, area transportation-within resort area.
Terms
check-in 4 pm, 21 day cancellation notice-fee imposed, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 105 guests
Showing reviews 1 - 5 of 42
1.0
Marilyn
Very Poor
Family with Young Children
06-23-2017
food VERY expensive,beautiful grounds and surrounds,fabulous service
Pros: gardens,service,food
Cons: room far from elevator
8.0
Verified Hotel Guest
Very Good
Group Traveler
06-23-2017
Hotel is a luxury hotel with friendly staff, good service and nice restaurants... Located away from the some of the other popular hotel so it wasn't crowded; it provides beautiful views of it golf course and swimming pools... The DT fleming beachfront is somewhat secluded.
Pros: Concierge was great... Good communication skills and seems to genuinely care
Cons: The staff near the beach and some shops in the hotel didn't habe the service levels I expected... It wasn't bad, but it wasn't good either.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Clean and tidy..
Cons: Some lamps in the room doesn't work.Need to chk electricity circuit.
10.0
Tracey
Exceptional
Traveling as Couple
06-23-2017
Pros: Everything! Wonderful experience!
Cons: No
9.2
Anne
Wonderful
family with young children
05-29-2017
Pros: This is a fabulous resort with first-class facilities and beach location. However, our favorite aspect of the hotel was its staff - they were super friendly and accommodating without being stuffy or hovering. It is one of the best hotel breakfasts I have ever experienced - tremendous variety and a focus on local specialties, actually worth the $40 charged! Don't plan too many outside activities as we found we were happy just staying at the resort.
Cons: Everything on the property is very expensive and very little is included in the room price - just be prepared to pay $18 - $20 for a poolside drink!
Showing reviews 1 - 5 of 42