Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Classification): I love the perfect balance of nature and culture with guest-friendly technology in every aspect of the room. When can I move in?
The newly renovated resort provides panoramic ocean views atop rugged lava cliffs and white sand beaches. Accommodations are culturally contextual, giving a nod to Hawaiian aesthetics. Guests will find unsurpassed in-room technology, including a 75-inch flat-screen television, multi-option panel controls for lighting and window coverings and an in-room iPad loaded with resort information and guest request options.
Smoke free premises. 213 units. 2 stories, exterior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, child care, area transportation-Harbor & Lana'i City center.
21 day cancellation notice-fee imposed, pet friendly (call for restrictions/fees.).
OVERALL GUEST SCORE
Based on Ratings from 25 guests
Showing reviews 1 - 5 of 9
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Pros: This was a superb 5 star resort at a 5 star price. Everything was perfect. The staff were very well trained, attentive, and friendly. The Nubo restaurant was superb - a class act. The landscaping was brilliant.
Cons: The hotel's restaurant staff at diner were not trained to the standard usual in high quality restaurants. There was no sommelier or person with expert wine knowledge. Service in the evening at the restaurant was patchy.
I hate hotels who prevalidate credit cards, and then charge the credit card on departure thereby double charging until the prevalidation is reversed. This occurred at Four Seasons Lanai. Virtually no front line staff are trained how to change a prevalidation into a credit card charge.
These problems did not however detract too much from the 5 star quality of the resort.
Paradise in Hawaii
Pros: Clearly outstanding in all dimensions!
The getaway of getaways, the...
Pros: The location, food, and the overall experience of this getaway was fantastic! Especially the services the members of staff provided during our stay
Pros: Staff was great. Room was very well appointed. The patio was private with views of the ocean and wonderful plantings.
Cons: The food service was excellent but the food quality did not justify the price. The $40 fee for the shuttle from the ferry seems high for the short distance.