Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Situated near a beautiful bay, this property features expansive manicured grounds and newly renovated guest rooms. There are multiple pools including an infinity pool for the adults. Twice a week the hotel hosts a popular lu'au and show; be sure to make your reservations for this must-see experience. Two large shopping complexes with restaurants are within easy walking distance.
Smoke free premises. 295 units. 6 stories, interior corridors. Accessibility (Call).
valet laundry, boarding pass kiosk, rental car service, room service, area transportation-within Waikoloa Beach resort area.
Terms
3 day cancellation notice, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 519 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location, restaurant, pool area
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: the beach and lagoon area were very nice. the shops in the surrounding area were nice.
Cons: it was on the dry side of the island so to get were there was any green vegetation and jungle area you had to drive to the other side of the island.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The great thing about this hotel is the 24 hour pool. Wow.
Cons: Nothing. Everything was great.
3.0
Anonymous
Poor
08-11-2017
Pros: The setting and the view
Cons: The bathtub had rust on it The value for the price paid
5.0
Anonymous
Fair
08-11-2017
Pros: Location.
Cons: First room overlooked a roof. We got that changed but second room had a malfunctioning a/c unit. The worst part about the stay were the renovations which we didnt know about until we got there. Noise started at 7am. Second time this has happened here.
9.2
Anonymous
Wonderful
01-12-2016
True VACATION resort!
Pros: I loved your beach. Clean and you had excursion boats which made it nice!
Cons:
6.3
Anonymous
Pleasant
01-09-2016
Family fun time.
Pros: Nice setting near the beach. Good pools. Food was nice.
Cons: Rooms were dated. The sea activities need updating. The glass bottom boat took to places where corals were pretty much dead.
10.0
Anonymous
Exceptional
12-20-2015
Wish we stayed longer
Pros: The location is perfect and the resort facilities were excellent. The staff ensured that we were well looked after and informative
Cons:
10.0
Anonymous
Exceptional
12-16-2015
A perfect winter escape!
Pros: Clean, friendly and helpful staff, walking distance from shops and the beach,tours pick up from the hotel with no issues.
Cons: The mountain-facing rooms in the Kamehameha wing are more roof views,but I think the trade off for the lesser view was that it was further away from the noise from the bar while still getting some beach view. More a problem with the island itself - if you don't drive, you are stuck with booking a tour or staying on property as the resort is not near most tourist attractions.
9.6
Anonymous
Exceptional
12-14-2015
Excellent vacation
Pros: Staff was extremely helpful and attentive . Food was excellent .golf wasvery scenic and a lot of fun .
Cons: Not a bad experience .but I thought I booked a garden view room. Gotone with a view of the roof ..the bellman complained to the desk. Theymade an attempt to change our room .but we had already unpacked andwere on about our vacation . And just lived with what we had. Wereally didn't spend that much time in the room. Mite be worth anote ,when you go be sure to take your wallet or two it is expensive .But it is HAWAIi !
10.0
Anonymous
Exceptional
12-13-2015
Good place for relaxing.
Pros: shopping center just around the hotel. garden, swimming pool, private hotel beach.....
Yoga and photograph, parking fee all packed in resort fee. No additional parking fee.
Cons:
8.3
Anonymous
Very Good
12-12-2015
Very good
Pros: Very nice for a business trip: comfortable, wifi OK and many facilities.
Pool and jacuzzi open 24h/day.
Clean, comfortable, quiet.
Nice view, even on the pool/garden.
Nice view from the terrace.
Staff polite and smiling.
Cons: The carpet in the room.
They should provide more soap, shampoo and conditioner in the bathroom.
The frigobar is missing! No water, nor drinks to be purchased or complimentary.
The hotel beach is not the best. You should move by car, bike, foot to find better ones.
9.6
Anonymous
Exceptional
12-10-2015
Will definetely plan to stay...
Pros: Fantastic pool area, great food, friendly and helpful staff
Cons: Room cleanliness wasn't great, started off good but each day the room got less and less attention, by the last day of our visits, we basically just got clean towels and the beds were straightened. No clean coffee mugs, etc.
10.0
Anonymous
Exceptional
11-23-2015
Sweet spot!
Pros: Loved location! Right on beach and the most beautiful sunsets!
Cons:
10.0
Anonymous
Exceptional
11-21-2015
Amazing Stay! Luved it!
Pros: The staff were amazing, the open concept plan of hotel and pool areas are great. Luved this holiday paradise and looking forward to returning!
Pros: You had everything on your property, tours shopping was close by dining was close by every things within reasonable distance.
Cons: I don't find one things wrong with the property , was very well.
10.0
Anonymous
Exceptional
11-01-2015
Exceptional
Pros: Great location!! Close to shopping & wonderful beaches. Free Parking!Good Food!
Cons: Did not like being charged an extra club fee of $30.00 a day. We did not do any of those extras so why did we need to pay?
8.3
Anonymous
Very Good
10-31-2015
Very good
Pros: Very good facilities
Cons: The quality of the food, the attention of the staff to the buffet, one had to wait quite frequently for food items to be replenished. The buffets for dinner and breakfast seemed overpriced for us.
9.6
Anonymous
Exceptional
10-30-2015
Excellent place, friendly people, we...
Pros: The pool and beach areas was excellent. Yumi was the person at the desk who helped us , she was absolutely awesome!!
Cons:
10.0
Anonymous
Exceptional
10-28-2015
Exceptional
Pros: wonderful view
Cons:
10.0
Anonymous
Exceptional
10-28-2015
Exceptional
Pros: great resort in great location!
Cons:
9.2
Anonymous
Wonderful
10-25-2015
Superb
Pros: Great facilities and beach. Hotel was recently renovated which is great.
Cons:
6.7
Anonymous
Pleasant
10-25-2015
Nice stay.
Pros: Most of the staff were phenomenal. The cultural person was marvelous. The person who signed us in was great. The three pools were nice. Breakfast buffet was delicious. The luau was worth every penny.
Cons: The walk to the room meant I didn't need the fitness center. The double beds were not long enough for my husband and he is only 6' tall. Since there were 3 adults, a king size bed didn't work. Being charged for a microwave and use of the computer was "cheap" in my opinion.
10.0
Anonymous
Exceptional
10-20-2015
perfect holiday at a perfect...
Pros: The fact that you had everything at your door step was fantastic. You didn't have to leave the resort if you didn't want to.thanks for an enjoyable stay
Cons: Nothing really
8.8
Anonymous
Excellent
10-15-2015
A great place for a...
Pros: Great snorkeling from beach, with turtles.
Cons:
9.6
Anonymous
Exceptional
10-11-2015
Fabulous for a family vacay!
Pros: Really enjoyed the friendliness of the staff, especially Leticia and Janette at the pool area. Super sweet and professional. We utilized the store a lot, loved the open hours.
Cons: The resort fee was a bit pricy.
8.8
Anonymous
Excellent
10-10-2015
Luxurious and relaxing
Pros: The pool area is open 24 hours. There is beach front access and shops are just across the road and restaurants on the beach.
The Waikoloa area is very safe.
Cons: The shower water temperature was luke warm.
We weren't able to check in upon our arrival at midday. We arrived from a long flight and exhaustion was an under statement. We would have paid for the extra few hours or a lead in room for the first night to get sleep earlier.
9.6
Anonymous
Exceptional
10-04-2015
I would recommend to others
Pros: The staff was friendly & helpful
Cons:
10.0
Anonymous
Exceptional
10-01-2015
Perfect place to stay in...
Pros: The hotel was clean, the staff was friendly, and the pool are and grounds were great.
Cons: A little small room.
6.3
Anonymous
Pleasant
10-01-2015
Pleasant
Pros: The location ist next to two shopping malls, where you can find good places to eat. Great yoga at the beach.
Cons: Everything is overpriced, also we found at least 10 cockroaches in the bathroom the last two days. At the concierge desk you are offered only selected tours, those are also overpriced. Is better to call directly the tour agency or to book online.
9.6
Anonymous
Exceptional
09-24-2015
Exceptional
Pros: Great hotel
Cons:
9.6
Anonymous
Exceptional
09-24-2015
Exceptional
Pros: location, beach, facilities
Cons: noise of refrigerator and air-condition.
7.5
Anonymous
Good
09-22-2015
Good
Pros: Location
Cons: Brekfast
7.1
Anonymous
Good
09-17-2015
Good
Pros: Generally I like everything especially pools!
Cons: They had to add breakfast for this price
7.5
Anonymous
Good
09-17-2015
Our stay in Waikoloa
Pros: Location and pools!
Cons: Expensive and moderate quality food, also the room was not perfectly clean...
7.9
Anonymous
Good
09-16-2015
Good
Pros: View and atmosphere. The bed and pillow was very comfortable!
Cons: High prices for food. No long top drawer in dresser/desk/tv unit for pens and paper, phones,room keys, etc. No hand holds in tub/shower - can be very dangerous. Poor shower plumbing - now adjustable/hand held sprayer!
10.0
Anonymous
Exceptional
09-11-2015
Great place to vacate!
Pros: Welcoming staff and comfortable interactions made us feel right at home away from home.
Cons: HVAC in one of the hallways was a bit toasty - not much to do there, though
8.3
Anonymous
Very Good
09-10-2015
Very good
Pros: Very comfortable bed, great swimming pool and nice beach.
Cons:
8.8
Anonymous
Excellent
09-07-2015
Fabulous
Pros: 3 swimming pools and ocean!
Cons:
8.8
Anonymous
Excellent
09-07-2015
Great hotel with many activities
Pros: Location and reception area
Cons: That the resort fee is obligatory but is not initially included in room rate
7.5
Anonymous
Good
09-06-2015
Good
Pros: The location of the hotel
Cons: They didn't clean my room for three days even when I ask them to clean it they didn't clean it and when I asked for slippers they put the slippers in my room without cleaning my room
10.0
Anonymous
Exceptional
09-04-2015
Exceptional
Pros: The infinity pool is wonderful and open spaces make the grounds a pleasure to walk in
Cons: No way to make a cup of tea. Or need a kettle in the room not just a coffee maker
7.5
Anonymous
Good
08-27-2015
Favorite place to stay
Pros: Have stayed at this property several times over the years because of its location, proximity to Waimea, Kailua town, the airport, and the fabulous Anaehoomalu Bay. The room rates are very comparable especially compared to the Hilton next door which lacks the large beachfront access. We also had a nice dinner at the hotel restaurant. Everyone enjoyed their entrees.
Cons: While our ocean view room was fine, clean and spacious enough, the air conditioning needed service and the plumbing was slow (toilet and bathtub). It was ok, but with the daily temps (90) and humidity, it was a bit uncomfortable for sleeping. We were given a $75 credit at checkout, nice compensation.
7.9
Anonymous
Good
08-26-2015
Great price, crowded pool, and...
Pros: I liked the location of the property. It was close to a lot of shops and restaurants. The bed and room was great. A bit small and a great view of the parking lot.
Cons: I didn't like the cleanliness of the pool. There are three seperate pools and all three pools were warm. The pool connected to the man made sand pool was really dirty. You could see grease and debri floating on the top. There were also several people eating and drinking while in the pool. It was also very crowded. Every seat around the pool was taken.
9.6
Anonymous
Exceptional
08-23-2015
Exceptional
Pros: Right on the beach with fabulous views, gorgeous pools very nice room. We arrived early and the staff were very accommodating, finding us a room straight away.
Morning yoga on the beach was amazing.
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