Situated near a beautiful bay, this property features expansive manicured grounds and modern guest rooms. There is a slide and two fun pools for families, as well as an infinity pool for the adults. Ancient Hawaiian fish ponds can be found on the property grounds. Twice a week the hotel hosts a popular lu'au and show; be sure to make your reservations for this must-see experience. Two shopping complexes with restaurants are within easy walking distance.
Smoke free premises. 295 units. 6 stories, interior corridors. Accessibility (Call).
valet laundry, boarding pass kiosk, rental car service, room service, area transportation-within Waikoloa Beach resort area.
Terms
3 day cancellation notice, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 495 guests
Showing reviews 1 - 5 of 50
8.3
Mayumi
Very Good
young couple
09-19-2016
Pros:
Cons: Listed number of amenities were not in the bath room.
8.8
Jb
Excellent
young couple
09-18-2016
Pros: Beautiful grounds and pool
Cons: A bit far from town
7.5
Sue
Good
young couple
09-18-2016
Pros: Rebecca was excellent. Rep in the hotel.
Cons: The overall prices
7.1
Randal
Good
mature couple
09-16-2016
Pros: courteous staff, clean
Cons: double beds too small for a couple, beach is lousy for a family beach vacation. it is very small, rocky, water with lots of rocks, very small sand area
9.2
Steve
Wonderful
young couple
09-14-2016
Pros: This hotel is so lovely! The staff are super nice, everyone says hi when you pass them and they are so helpful if you need anything. We came for four nights on our honeymoon and really loved it. The swimming pool area is so nice and it's right on the beach.
Cons: The bar staff around the pool area were a bit slow so it wasn't always easy to order.
The bathrooms weren't cleaned that well
No umbrellas for the loungers on the beach
4.6
Priority
Disappointing
young couple
09-06-2016
Pros: Near shopping center
Cons: Noisy during day time due to construction on upper floors
8.3
Sheryl
Very Good
young couple
09-04-2016
Pros: The staff was amazing. Very friendly and accommodating especially the valet staff well worth the extra $3 a day!! The bed was really comfortable which was needed at the end of the day ! The pool was nice and temp of the water just right.
Cons: The hotel was under a remodel which it desperately needed. The rooms were small and the bathrooms even smaller. But we spent most of the time off site so it didn't matter. 1 day the maid did not make up our room but not that big of a deal.
5.8
Dennis
Okay
young couple
08-30-2016
Pros: Private beach, nice pool
Cons: Garden view room was actually a rooftop view, mandatory 30$ in room WIFI that didn't even properly worked, I expected more and I think they can do better
7.5
Gianluca
Good
family with young children
08-29-2016
Pros: The beach and the lagoon are really fantastic. The swimming pools are perfect for small children. Lot of available activities (some of them complimentary).
Cons: Queens beds are smaller compared with rest of USA standards, small indeed for 2 adults.
The room was clean, but we had a problem that we could not solve with cockroaches (They are everywhere on the Island, but I could not get used with them)
8.8
Jing
Excellent
young couple
08-27-2016
Pros: good location，delicious iced water，nice staff
Cons: quite noisy，breakfast is just so so
7.5
Xiangtong
Good
family with young children
08-25-2016
Pros:
Cons: The bath tub is too old, with some stains hard to be cleaned.
9.6
Catherine
Exceptional
mature couple
08-18-2016
Pros: Rodrick at the front desk was beyond accommodating when we arrived early.
Cons:
7.1
Marilyn
Good
solo traveller
08-10-2016
Pros: Coffee cafe with delicious pastries. Coffee was okay
Cons: Food at restaurants was very mediocre, especially for the high cost
10.0
Carolyn
Exceptional
solo traveller
08-09-2016
Pros: What a magical place ! From the pool to the staff to the food, I felt like I was floating from one positive experience to the next !
Cons:
6.3
Ami
Pleasant
family with older children
08-02-2016
Pros: lovely location right on the ocean front also walking distance from shops
Cons: very poor level of cleanliness- bathroom was dirty when we checked in. only 1 restaurant which is very below average - they need a new chef!
8.8
Deborah
Excellent
family with older children
08-01-2016
Pros:
Cons: Made reservations online, was not given two full beds, had to pay for twin beds to allow children to sleep, as sofa bed was not comfortable, was comp'ed one of two, but could not walk in room after we got them, and twin beds were not comfortable either..
7.1
Ron
Good
family with older children
07-29-2016
Pros: The staff was friendly and helpful and
the place was beautiful and peaceful. It is on the west coast of the island which is usually sunny
Cons: The hotel was not prepared for our family of 4 (2 adults + 2 children) - they had one king bed in the room- could offer us a suitable room only on the next day. Could be due to a non-detailed reservation from booking.com
It is very far from the Hilo airport (2h drive)
Many of the facilities cost additional money
No shade on the beach
9.2
Matthew
Wonderful
family with older children
07-13-2016
Pros: Very friendly and helpful staff. Property is located on the beautiful A-Bay with stunning sunsets. While a bit old and in need of some maintenance, the property is clean and comfortable. The atmosphere is relaxed. Its the type of place you enjoy returning to for quiet and relaxation. Beds were comfortable and room was relatively spacious.
Cons:
7.9
Gary
Good
mature couple
07-12-2016
Pros: The staff was exceptional in friendliness and efficiency. We will definitely go back again.
Cons:
9.2
David
Wonderful
mature couple
06-05-2016
Pros: Pools and beach access were excellent. Our room was quite nice after we asked for a room change (original room had "garden view" of a cement rooftop).
Cons: Price was a little high and our original "garden view" room was a cement roof top.
9.2
Ann
Wonderful
family with older children
04-26-2016
Pros: Bed extra comfy.
Resort facilities great.
Service by the dining staff was very friendly.
Cons: Some staff were only prepared to assist if they knew that they were going to be tipped.
In Australia, it is customary for people to do their job. A tip is certainly on offer if they do a good job.
Our room had a terrible view of a roof top. I know I only paid the base rate but I thought it was mean spirited of the hotel to place us in a 'back' room considering that the hotel appeared to be relatively quiet. A little extra can go a long way.
7.5
Frank
Good
mature couple
04-25-2016
Pros: location and facility very nice the pool and grounds where beautiful
Cons: The staff was really bad did not want to honor booking.com price and could not find reservation said they would fix it before we left ,and still tried to charge their full price, had to argue again. Put us in a late check out room supposed to be really close to our room and easy to move and have access to facility and parking. It was on the other side of the resort way away from parking and pool ,then could not get bell men to get luggage,which was to far to carry,in a timely manor to get to our flight ,then in ran passed late check out and could not get out of parking, key turned off, almost missed plan. Staff was very rude unintelligent and made everything paper work wise vey difficult
6.7
Peter
Pleasant
young couple
04-25-2016
Pros: Good if you want to sit by a hotel pool, not if you plan to be out sight seeing all day as it is expensive compared to Kona and elsewhere on the island.
Cons: Expensive. $30 per day non-negotiable extra fee that covers parking and other items we didn't want (self parking is $15). If you don't want to sit by a hotel pool all day and not leave the resort then don't stay here.
8.8
Eti
Excellent
young couple
04-10-2016
Pros: The hotel is very beutiful!
The pools are very nice and there's few shopping ares near by.
Very recomanded !
Cons: It was a bit far from the air port but definitely worth it!
10.0
Kari
Exceptional
family with young children
03-26-2016
Pros: Really nice relaxing property. The restaurant was excellent.
Cons:
9.6
Charity
Exceptional
family with young children
03-22-2016
Pros: The rooms were great, clean and worth the money. My family enjoyed the pool especially it being 24hours.
The staff was friendly and helpful when we were looking for the laundry room. The scenery was beautiful and an experience that we wont forget.
Cons: The location was a bit too far for my family and I. Also the nearest E.R was 30 minutes away which isn't to bad if u knew the area. Overall it was a great vacation.
8.8
Ross
Excellent
solo traveller
03-21-2016
Pros: Great location and setting, direct access to the beach and no fewer than three pools. Water slide was an added bit of fun. I was upgraded to an ocean view room, on account of the Marriott loyalty card. Walking distance to nearby shops and restaurants.
Cons: Long walk to the room, but easy access to the pool out the fire escape. Building feels a bit dated.
8.3
Judi
Very Good
review category group of friends
03-10-2016
Pros: Excellent staff
Cons: Bug problem in room
10.0
Seona
Exceptional
mature couple
03-10-2016
Pros: Location was fantastic, very peaceful and relaxing resort. Able to get a lounge chair by the pool with ease. Beach was great and the walk along the coast was fantastic.
Cons: Having to wait for our room. This is not the resorts fault as check in is at 3pm.
10.0
Ilya
Exceptional
solo traveller
03-07-2016
Pros: Hotel located in in Waikoloa village, a place with most modern civilisation on island and hotel is first row to white sand beach within really nice and quiet bay. You can drive to any place around the island and return back at evening and have good rest with pools and jakuzzi and be ready to drive next day again. I really like presentation by Local Experts at hotel. They helped to make most of my stay and see lots of attractions of the island.
Cons: I have nothing to complain. I really loved my stay. I drove 250 miles / 18 hours per day, seen most of the island ... and had really good proper rest at nights!
6.3
Christoph
Pleasant
mature couple
03-05-2016
Pros:
Cons: artificial sand beach
5.8
Caroline
Okay
family with older children
03-03-2016
Pros: Cleaness
Cons: Additional hotel activity charge doesn't include use of snkoler. Paddle board etc.
10.0
Luwo
Exceptional
family with young children
03-03-2016
Pros: Everything was top notch. Service was great. Food quality was great. Pool was great. Beach access as great. Extra services were great.
Cons:
7.1
Erica
Good
young couple
03-01-2016
Pros: the pool area
Cons: the restaurant was SO SLOW and the staff was a bit grouchy
9.6
Robin
Exceptional
family with young children
02-28-2016
Pros: Friendly staff
Cons: Room had some issues but were handled
9.6
Andrea
Exceptional
solo traveller
02-25-2016
Pros: Nice, affordable Resort. Great beach and pool area as well shops close by. Would recommend and will stay again.
Cons:
6.3
Elisabeth
Pleasant
mature couple
02-24-2016
Pros: the bed comfy nice sheets. nice balcony. parking included w room, and extra pool towels.
Cons: we got enaged.. they could have thrown down more for that. I told them and they gave us two glasses of champagne that's it. ... b) the breakfast I ordered (basic eggs, coffee was $51. INSANE. we refused it due to the sheer obnoxious ness of that price. plus it's not even organic, or that special.. just outrageously corporately overpriced. c) the pools were dirty and gross and hottubs not as hot as could be and not enough hottubs proportional to people.. .. the fact you can't order food in the middle of the night sucked or that breakfast didn't come with the room sucked.
10.0
Celestine
Exceptional
Group Traveler
02-22-2016
Pros: The great thing about this hotel is the 24 hour pool. Wow.
Cons: Nothing. Everything was great.
8.3
Colin
Very Good
mature couple
02-18-2016
Pros: Location and grounds were fabulous
Cons: Excessive charges for small items e.g. $50 for cabana hire, very expensive breakfasts, and just one bar
7.5
Madhava
Good
young couple
02-13-2016
Pros: Great location. Beach/pool were superb. Loved the walking trail along the beach.
Cons:
7.1
Papaback
Good
family with older children
01-29-2016
Pros: As clean and comfortable as you would expect from these large hotel chains.
Cons: This place is more like a retirement home than a family holiday resort. Make sure you are 65+ if you go. It is very expensive for what you get. At around USD 400 a night for the cheaper rooms, you should not have to pay 5$ per hour to rent a body board for the children neither should you be looking around very long to find one of the rare beach chairs. Lacks character.
10.0
Fred
Exceptional
family with young children
01-17-2016
Pros: Beach
Cons:
8.8
Barbara
Excellent
mature couple
01-15-2016
Pros: The relaxed nature of the property...staff were there if you needed them...but not "in your face"
Cons:
9.6
Shashank
Exceptional
young couple
01-14-2016
Pros: Right by the ocean. Good restaurant. Good pools. Great staff.
Cons:
9.2
Steven
Wonderful
mature couple
01-12-2016
Pros: I loved your beach. Clean and you had excursion boats which made it nice!
Cons:
6.3
Rb
Pleasant
family with young children
01-09-2016
Pros: Nice setting near the beach. Good pools. Food was nice.
Cons: Rooms were dated. The sea activities need updating. The glass bottom boat took to places where corals were pretty much dead.
10.0
Vivianne
Exceptional
family with older children
12-20-2015
Pros: The location is perfect and the resort facilities were excellent. The staff ensured that we were well looked after and informative
Cons:
10.0
Kelsey
Exceptional
solo traveller
12-16-2015
Pros: Clean, friendly and helpful staff, walking distance from shops and the beach,tours pick up from the hotel with no issues.
Cons: The mountain-facing rooms in the Kamehameha wing are more roof views,but I think the trade off for the lesser view was that it was further away from the noise from the bar while still getting some beach view. More a problem with the island itself - if you don't drive, you are stuck with booking a tour or staying on property as the resort is not near most tourist attractions.
9.6
Charles
Exceptional
mature couple
12-14-2015
Pros: Staff was extremely helpful and attentive . Food was excellent .golf wasvery scenic and a lot of fun .
Cons: Not a bad experience .but I thought I booked a garden view room. Gotone with a view of the roof ..the bellman complained to the desk. Theymade an attempt to change our room .but we had already unpacked andwere on about our vacation . And just lived with what we had. Wereally didn't spend that much time in the room. Mite be worth anote ,when you go be sure to take your wallet or two it is expensive .But it is HAWAIi !
10.0
Lemon
Exceptional
review category group of friends
12-13-2015
Pros: shopping center just around the hotel. garden, swimming pool, private hotel beach.....
Yoga and photograph, parking fee all packed in resort fee. No additional parking fee.
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