family with young children
Pros: The pool, in spite of its sad appearance, was great fun for the kids. The beach is a great beach. The artwork is great and the general appearance is lovely. The lack of maintenance and less then pristine condition of the furniture in the room actually helped me relax about the kids and not worry so much if a spill happened. So, for families with kids, this place works. Just be careful with feet on the broken pool tiles.
Cons: The pool is in a sad state. Many missing tiles or chunks of cement. One of our party injured their foot on a pool step with broken tiles. One slide apparently permanently closed (the long one.). All the slides close at 5 p.m., just when it's the perfect time to swim. The pool food stands also close at 5 p.m. It's light until at least 7 and a perfect time to swim after a long day in the sun. The slides don't open until 10 a.m., so if you come from the mainland, and wake up early, you'll wait a long time for the pool. The pools are smallish and connected by slides, most of them small. So to not be able to use the slides greatly dimishes the fun of moving around from pool to pool or to the lazy river.The upkeep on the landscaping is best near the center and diminishes as you get to the outer areas. There were weeds among the rocks, tall grass growing amid the plantings, trash in the garden beds along with shredded leaves, dead leaves, dead snails and overgrown plants. It was beautiful if you didn't look too closely.The ice machines were out on floors 1 and 2. We were on the ground floor and had to walk up two flights of stairs or go all the way back to the lobby to catch an elevator in order to get ice. When I asked about getting ice delivered to the room, they told me to get it myself, as the ice machines were too far for the bellmen or cleaning personnel to go to. If the machines are broken (No evidence in 8 days of attempts to repair.....) is it really too hard to put tubs of ice on the carts and deliver it with the towels? (I was in a suite by the way.)Our last night at about 9 p.m. when I and my grandchildren were sound asleep, there was a ringing of our door bell over and over and then a knocking. When I got up and answered, it was the maids wanting to know if I needed more towels.It took us over an hour to check in as for long periods there was only one receptionist working.