Grand Wailea, A Waldorf Astoria Resort

AAA Inspector Rating
8.7
Excellent
130 Guest Ratings
3850 Wailea Alanui Dr
Wailea, HI 96753- Map It
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Photos
X
AAA Inspector Notes
Lush, tropical landscaped grounds, waterfalls and ponds surround the buildings set on 40 acres. There's an expansive system of pools and a waterslide for both adults and children to enjoy. A collection of sculptures and other works of art adorns the very big open-air lobby. All guest rooms have a large balcony. Check out the recently planted pineapple garden and ask the concierge about the luaus offered on select days of the week. Smoke free premises. 780 units, some two bedrooms. 7 stories, interior/exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. From end of SR 31, just s. 3850 Wailea Alanui Dr 96753.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Eco Certification
The Hawaii Green Business Program recognizes hotels and resorts that operate in an environmentally responsible way.
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
2 restaurants, also, Humuhumunukunukuapua'a, see separate listing, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, video games, high-speed Internet, wireless Internet, safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, scuba diving, snorkeling, recreation programs, kids club, bicycles, game room, health club, spa.
Guest Services
valet laundry, rental car service, room service, area transportation-within Wailea area.
Terms
1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 130 guests
Showing reviews 1 - 5 of 50
9.6
Honeymooner
Exceptional
young couple
09-08-2016
Pros: Breakfast was incredible
Cons:
6.7
Phyllis
Pleasant
family with young children
09-01-2016
Pros: The pool, in spite of its sad appearance, was great fun for the kids. The beach is a great beach. The artwork is great and the general appearance is lovely. The lack of maintenance and less then pristine condition of the furniture in the room actually helped me relax about the kids and not worry so much if a spill happened. So, for families with kids, this place works. Just be careful with feet on the broken pool tiles.
Cons: The pool is in a sad state. Many missing tiles or chunks of cement. One of our party injured their foot on a pool step with broken tiles. One slide apparently permanently closed (the long one.). All the slides close at 5 p.m., just when it's the perfect time to swim. The pool food stands also close at 5 p.m. It's light until at least 7 and a perfect time to swim after a long day in the sun. The slides don't open until 10 a.m., so if you come from the mainland, and wake up early, you'll wait a long time for the pool. The pools are smallish and connected by slides, most of them small. So to not be able to use the slides greatly dimishes the fun of moving around from pool to pool or to the lazy river.The upkeep on the landscaping is best near the center and diminishes as you get to the outer areas. There were weeds among the rocks, tall grass growing amid the plantings, trash in the garden beds along with shredded leaves, dead leaves, dead snails and overgrown plants. It was beautiful if you didn't look too closely.The ice machines were out on floors 1 and 2. We were on the ground floor and had to walk up two flights of stairs or go all the way back to the lobby to catch an elevator in order to get ice. When I asked about getting ice delivered to the room, they told me to get it myself, as the ice machines were too far for the bellmen or cleaning personnel to go to. If the machines are broken (No evidence in 8 days of attempts to repair.....) is it really too hard to put tubs of ice on the carts and deliver it with the towels? (I was in a suite by the way.)Our last night at about 9 p.m. when I and my grandchildren were sound asleep, there was a ringing of our door bell over and over and then a knocking. When I got up and answered, it was the maids wanting to know if I needed more towels.It took us over an hour to check in as for long periods there was only one receptionist working.
7.9
Namhee
Good
young couple
08-28-2016
Pros: The swimming pools are all awesome
Cons: There is no first aid medicine
5.8
Mr
Okay
family with young children
08-06-2016
Pros: Staff, Location, WiFi, Beach, Rooms,
Cons: The Smell of alcohol in the pool area, how dirty is the food area next to the pool, The Pool area and the lack of cleanliness of the water. No space to have a decent day at the pool without paying $150 Usd per day for 2 beach beds, so many people complain about this at the same time, that this was the joke of the day between guests..
10.0
Hamlatul
Exceptional
solo traveller
08-05-2016
Pros: The pools!!!!
Cons:
Showing reviews 1 - 5 of 50