Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel features a stylish bar, trendy seating arrangements and skylights above the pool. Guest rooms and bathrooms offer a large desk, sleeper sofa, oversize flat-panel TV and upscale shower head.
Smoke free premises. 127 units. 4 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, area transportation-within 4 mi.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 172 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: great location to shopping & restauraunts
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: This Hotel cancelled or sold our reservation before we checked in at 5PM the day of our reservation. This is highly unethical and caused us extreme frustration on the Friday night of a holiday weekend. The management of this hotel should be diciplined.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Rooms were nice and big and clean. Everything was great!
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: Lobby was nice, clean and modern. Bed was comfortable and free breakfast was standard.
Cons: They are "remodeling" but the room that we stayed in floor was outdated and looks like they just repainted. There is obvious wear and tear. Just looks like they put a lot of money into the lobby and lounge area. Exterior color of building is terrible.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Remodeled rooms and common areas are clean and smell like new carpet. The bed was new and a little stiff for me but still had a great nights sleep.
Cons: Breakfast wasn't great, real eggs would be great!
9.0
Anonymous
Wonderful
08-11-2017
Pros: The rooms are very comfortable with a small kitchen area, a desk and living room. Plenty of room at the vanity/sink area, nice walk-in shower. Good bed. Huge TV!
Cons: Some of my favorite channels weren't available on TV (HGTV, Travel, Food Network). Front desk staff was adequate, just not quite as accommodating and efficient as I would expect at a Hyatt.
7.0
Anonymous
Good
08-11-2017
Pros: The breakfast food and area were both quite nice.
Cons: The beds were lumpy and hard.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel is clean and updated. Customer service from the staff was top notch. Very impressed.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Rooms are very spacious and breakfast good.
Cons: no hot tub
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was very clean and very quiet. The staff was also very helpful.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Not only is this hotel central to our friend's home, it has numerous shops, restaurants and coffee houses close. It has the best free breakfast. The hotel is so clean and the people are very friendly and nice.
Cons: Would love to see regular pekoe tea (Lipton) offered, along with the specialty teas it offers. Even though the double beds were comfortable, a queen or king would have made our couple weekend more special. This was the first time we've had a double bed.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The seperation of the sleeping and lounge areas and the tv and device hookup panel. The breakfast was fanominal and filling.
Cons: Nope.....best hotel my fiance and I have ever stayed at...thank you!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice room breakfast was great
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: Breakfast not great
10.0
Anonymous
Exceptional
08-11-2017
Pros: Easy to find and fast check-in
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was exceptional.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Rooms are great! Very spacious and clean.
Cons: Nope!
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room layout, worked well for us
Cons: Not Really, great value for price.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Room was neat and clean, as well as beautiful.
Cons: No.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I love the location, the breakfast, the rooms and the staff. Our favorite Boise hotel
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great rooms ,clean , nice breakfast.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location was great. Breakfast was good. I would definitely stay here again.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: Located close to freeway and downtown. Good selection of restraints and shopping close by. Good exercise room and pool. Good wifi
Cons: If you like the same breakfast choices day after day this is the hotel for you. Channel guide for tv in room lists a lot more channels than you get.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It honestly was the nicest hotel we have stayed in. We mentioned to the staff at breakfast it was our grand daughter's birthday and the two girls at the desk were so cute with her. They even offered her a sweet treat!!
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Easy check-in (also, they accommodated us early), smart room layout (separated living area with comfy / pull-out couch / kitchenette), comfortable bed. Offered great 24hr food options and great breakfast buffet.
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: Size of room, the shuttle driver, morning front desk
Cons: The day I arrived the night staff was very rude and not very helpful. Hotel Employee seem to be the one in charge that night and unfortunately she was the rudest... Would not stay there again when I return to Boise.
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff didn't match the star level that has been given to this hotel. Housekeeping is hard to communicate with as 3 of the four girls that we had an opportunity to converse with couldn't speak enough English to express our needs to them.
Cons: The breakfast was not good at all. Hotel is nice but some changes are needed to make this truly a nice place to stay.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Close to the mall!
Cons: Hard to turn left into hotel on the busy street.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location close to the mall.
Cons: Stayed 5 years ago: beautiful room. They cancelled my next reservation without warning: arrived midnight no room. Gave it one more chance - mistake. This time room was odd layout (quasi-handicapped) & bathroom was dated & worn-out. Disappointed.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean and comfortable beds good size rooms
Cons: No none
9.0
Anonymous
Wonderful
08-11-2017
Pros: Nice breakfast and quiet.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Slightly unique with great staff.
Cons: Nothing
8.0
Anonymous
Very Good
08-11-2017
Pros: Location excellent for shopping
Cons: Breakfast and cleanliness not as good as last time.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Service
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Most everything, except...
Cons: Pool was unavailable the entire stay and i go there to swim
9.0
Anonymous
Wonderful
08-11-2017
Pros: The rooms are very clean, and have an extra nice look and feel to them. Glass cups, and coffee cups.
Cons: Was disappointed there were not towels at the pool and the breakfast wasn't as nice as our last stay, but still not bad.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I can't choose just one thing I loved best about this hotel. I loved all of it. Amazing staff, a room that made my jaw drop, and the absolute perfect location. Staff was so sweet. I'm sure if I asked them to build a snowman with me they totally would.
Cons: I loved everything.
10.0
Anonymous
Exceptional
08-11-2017
Pros: nice hyatt with a good breakfast and friendly people.
Cons: location is some what far from University and downtown.
1.0
Anonymous
Very Poor
08-11-2017
Pros: The room was fairly clean and had adequate toiletries. The towels available at the pool were nice.
Cons: We called ahead to verify arrangements and were promised specific rooms. We arrived as suggested to obtain those and were told they weren't ready and to return in thirty minutes. When we returned we were told all rooms were gone and bumped to a different
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel is great location and great rooms
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very clean and comfortable. Hotel was close to everything we needed. Close to airport and to downtown. Shopping and restaurants were also close. Staff was friendly and helpful. Breakfast was OK. Better than some of the other chain hotels.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great breakfast.
Cons: The bathroom was small for the size of the room.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The room was clean and pleasant.
Cons: There wasn't enough room for seating at breakfast.
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel is very updated, has a wonderful breakfast, great location, and the staff is very friendly and accommodating. The rooms are a great size with a great layout.
Cons: Our sink was full of dirt. We found trash in the shower behind the rolled up floor mat. I don't expect housekeeping to look behind the floor mat if it's rolled up against the wall though. The safe was very hard to find at first.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very clean room! No odors or smells of chemicals. Room was quiet. Very comfortable to have a couch, table, and sink and refrigerator. sleek bathrooms. helpful staff. great breakfast. right by a big shopping center (i think it's called boise town center).
Cons: the pool water was FREEZING! I thought it would be heated because it is indoors (so the sun can't really heat it to a comfortable temperature). our toddler was shivering so bad within minutes. that was the only downside to this hotel.
10.0
Anonymous
Exceptional
08-11-2017
Pros: breakfast and the room was perfect
Cons: n/a
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location and the room set up for 2 people, bathroom, computer desk, etc. The fitness center had new equipment and weights.
Cons: The only thing was the ice maker (only one for the whole building) was on the 4th floor. We were on the first.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location and the continental breakfast was huge!
Cons: The breakfast closed too early on the weekdays.
10.0
Anonymous
Exceptional
07-12-2016
Awesomeplace to stay.
Pros: Room was large and the breakfast had a lot of options.
Cons: Bed was firm. Husband loved it, me not so much.
9.6
Anonymous
Exceptional
07-07-2016
Exceeded my expectations.
Pros: Impressed with the cleanliness and upscale, modern decor of the room. Would definitely stay again.
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