Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel features a stylish bar, trendy seating arrangements and skylights above the pool. Guest rooms and bathrooms offer a large desk, sleeper sofa, oversize flat-panel TV and upscale shower head.
Smoke free premises. 127 units. 4 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, area transportation-within 4 mi.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 172 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: The room was clean and comfortable. Large screen TV, sofa, mini fridge, microwave made it very comfortable. The complimentary breakfast had a good variety of choices to choose from. The indoor pool and pool area were also very clean and well kept.
Cons: There was not a spa in the pool area, but the temperature of the pool was great for swimming.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Location
Cons: Dirty towels left in bathroom
1.0
James
Very Poor
Traveling as Couple
06-23-2017
Pros:
Cons: This Hotel cancelled or sold our reservation before we checked in at 5PM the day of our reservation. This is highly unethical and caused us extreme frustration on the Friday night of a holiday weekend. The management of this hotel should be diciplined.
10.0
Darrin
Exceptional
Traveling as Couple
06-23-2017
Pros: Great breakfast, great room and great location!
Cons:
1.0
Karla
Very Poor
06-23-2017
Also, the housekeeping staff never came to pick up soiled towels and replace them. I did have a sign up on the door, which read, "come back later", removed it when we left, around noon on Saturday. When we came back, nothing had been dobe. Desk staff was rude. I will never stay there again.and, will tell friends and family.
Pros: The room had recently been renovated. But, desk chair was horrible to sit on.
Cons: CONSTRUCTION,RIGHT NEXT DOOR. The desk staff didn't even tell us. My stay was on a weekend, and both Saturday and Sunday, we were awakened by pounding at 7-8am. When it was mentioned to the desk, they just brush us off. A lot of other people were complain
5.0
Judy
Fair
Traveling as Couple
06-23-2017
Pros: Lobby was nice, clean and modern. Bed was comfortable and free breakfast was standard.
Cons: They are "remodeling" but the room that we stayed in floor was outdated and looks like they just repainted. There is obvious wear and tear. Just looks like they put a lot of money into the lobby and lounge area. Exterior color of building is terrible.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros:
Cons: It was disappointing that they charge a pet fee of $75. We stayed at the Sheraton in Salt Lake City which was very nice hotel and they didn't charge a pet fee at all.
10.0
Travis
Exceptional
Family with Young Children
06-23-2017
Pros: The hotel is clean and updated. Customer service from the staff was top notch. Very impressed.
Cons:
10.0
Briana
Exceptional
Group Traveler
06-23-2017
Pros: The style and room size. The new renovations were awesome!
Cons: The only downside is that the floors weren't as soundproofed. The floor above us could be heard later in the morning stomping around.
8.0
Mary
Very Good
06-23-2017
Pros: Good location. Nice staff. Nice room.
Cons: Cleanliness of elevators. Floors needed cleaning when we arrived and had not been attended to by check out.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: It was very clean and very quiet. The staff was also very helpful.
Cons:
9.0
Ronald
Wonderful
06-23-2017
Pros: Room was clean and comfortable
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros:
Cons: Breakfast not great
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: This was a perfect location for us. The wifi is free and better than other experiences. The hotel was very clean and the staff was great. The free breakfast was better than most hotels as well.
Cons:
10.0
Kathryn
Exceptional
Group Traveler
06-23-2017
Pros: I love the location, the breakfast, the rooms and the staff. Our favorite Boise hotel
Cons: no
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: The room was really wonderful. Very spacious, clean and quiet. If you don't like cramped rooms, this is the hotel for you!
Cons: Our only complaint is that the free breakfast (which is a feature we always look for) is rather poorly laid out and serviced by only one staff member as far as we could tell. Bagels, yogurt and cold cereal were fine, but hot foods, not so hot!
10.0
Rodney
Exceptional
Business Traveler
06-23-2017
Pros: Great rooms ,clean , nice breakfast.
Cons: No
10.0
Jimi
Exceptional
Solo Traveler
06-23-2017
Pros: Location was great. Breakfast was good. I would definitely stay here again.
Cons:
10.0
Christine
Exceptional
Solo Traveler
06-23-2017
Pros: Comfortable new mattress, clean, friendly, very accomodating. Newly remodeled rooms, nice. Great hot breakfast to get started for the day. Convenient location for shopping, eating, etc.
Cons: nothing. It was a 10 star as far as I am concerned. I was a Marriott fan, and thought I would try Hyatt. I was impressed enough to use them again.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-23-2017
Pros: This hotel is beautiful, quiet, and clean! So so so cozy and comfortable! I loved the bed, the desk, the kitchenette, and the beautiful sectional. The ability to watch the television from either space is a great feature if the room. I will be back!
Cons:
9.0
Brian
Wonderful
Family with Teens
06-23-2017
Pros: The staff were very friendly. Enjoyed great walking access to shopping and restaurants. Will be a repeat destination.
Cons:
10.0
Shannon
Exceptional
Traveling as Couple
06-23-2017
Pros: Easy check-in (also, they accommodated us early), smart room layout (separated living area with comfy / pull-out couch / kitchenette), comfortable bed. Offered great 24hr food options and great breakfast buffet.
Cons:
9.0
Louie
Wonderful
06-23-2017
Pros: Nice view convient acces to all
Cons: None
4.0
Michael
Disappointing
Traveling as Couple
06-23-2017
Pros: Location close to the mall.
Cons: Stayed 5 years ago: beautiful room. They cancelled my next reservation without warning: arrived midnight no room. Gave it one more chance - mistake. This time room was odd layout (quasi-handicapped) & bathroom was dated & worn-out. Disappointed.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: Updated. Friendly staff. Like charging station by bed. Liked market items. Son liked cinnamon rolls!
Cons: Bathroom too small. No tub. Pull out bed broke but was fixed within a few hours. Market order not complete. Forgot to clean room one day. Breakfast food barely acceptable. Ends too early during the week -- we are on vacation!!
10.0
Donald
Exceptional
Traveling as Couple
06-23-2017
Pros: The staff were friendly and accommodating. Very good complimentary hot breakfast every day. Free Wi-Fi.
Cons:
10.0
Micah
Exceptional
Traveling as Couple
06-23-2017
Pros: Seemed very clean.
Cons:
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: Clean and comfortable beds good size rooms
Cons: No none
5.0
Verified Hotel Guest
Fair
06-23-2017
Pros: Proximity to where I needed to be and convenience to and from the airport.
Cons: Breakfast menu was limited and after trying it once, went elsewhere for breakfast. Reception desk was under construction during most of my trip. There was nothing about that when I booked the hotel at $--- per night!!
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Nice breakfast and quiet.
Cons:
10.0
Sara
Exceptional
Traveling as Couple
06-23-2017
Pros: Slightly unique with great staff.
Cons: Nothing
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: The location was great, the staff was awesome, and the room was better than I was expecting!
Cons: Short breakfast hours...
8.0
Keith
Very Good
Family with Young Children
06-23-2017
Pros: Location excellent for shopping
Cons: Breakfast and cleanliness not as good as last time.
10.0
Arlis
Exceptional
Traveling as Couple
06-23-2017
Pros: Service
Cons: No
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: Most everything, except...
Cons: Pool was unavailable the entire stay and i go there to swim
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: Great
Cons:
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
06-23-2017
Pros: The rooms are very clean, and have an extra nice look and feel to them. Glass cups, and coffee cups.
Cons: Was disappointed there were not towels at the pool and the breakfast wasn't as nice as our last stay, but still not bad.
1.0
Verified Hotel Guest
Very Poor
Group Traveler
06-23-2017
Pros: The room was fairly clean and had adequate toiletries. The towels available at the pool were nice.
Cons: We called ahead to verify arrangements and were promised specific rooms. We arrived as suggested to obtain those and were told they weren't ready and to return in thirty minutes. When we returned we were told all rooms were gone and bumped to a different
7.0
Verified Hotel Guest
Good
06-23-2017
Pros: Nice room comfortable beds
Cons: we got a different room than the one we booked, which wasn't too big of a deal, but woke up to bite marks from bed bugs, had to wash everything we wore and brought and dry it for hours to make sure we didn't bring any home. They need to take care of that
2.0
Ahna
Poor
Traveling as Couple
06-23-2017
Pros: Once we tranferred to the proper room for night 2, I was very much pleased. A while different look. Nice room!! They should offer me some concession for the first horrific night of camping!@
Cons: The dishonest staff who gave me the last room left in the hotel after switching my standard room to an ADA hadicapped room. We literaly slept on matresses on the floorIt was our 10th anniversary and it was nothing like the websitefrom which my decision m8
10.0
Remonda
Exceptional
Solo Traveler
06-23-2017
Pros: This hotel is great location and great rooms
Cons:
10.0
Debbie
Exceptional
Solo Traveler
06-23-2017
Pros: The attendant at the front desk was so helpful. I requested a room change when I arrived and she accommodated my request and was very professional and courteous.
Cons:
9.2
P
Wonderful
young couple
06-20-2017
Pros: Clean, very quiet even near pool area.
Breakfast was varied and pretty good . I liked fruit out all day. Starbucks coffee was decent. Rooms were cleaned quickly and liked the couch area. Pool looked clean.
Cons: Set up of rooms, no night light in bathroom and no outlet to plug one into. Light from either sink (wet bar or bathroom sink) shone on person still sleeping. TV guide did not tell you what was on. Sometimes food needed refilling no matter what time we went to breakfast. Movies were $18.99 which seemed very high.
9.2
Rob
Wonderful
young couple
06-15-2017
Pros: Super comfy rooms with couch and desk. Great bed. Quiet and clean everywhere in hotel. Great breakfast. Would love to stay here again and I am now a fan of Hyatt Place.
Cons: No complaints really. I wish there were some more parking closer to the hotel, but that is very minor.
9.2
Rodney
Wonderful
young couple
06-04-2017
Pros: Super clean and very comfy
Cons: Door to the shower room was too close to the toilet
10.0
Karen
Exceptional
solo traveller
05-31-2017
Pros: loved having a good and drink menu available 24/7 at reasonable prices
Cons: Traffic in the area was a bit heavy during the day
10.0
Sherilee
Exceptional
family with young children
05-30-2017
Pros: The room was nice and open, it didn't feel crowded at all.Clean with good layout. Loved the couch hideabed in the room. We want to buy it! The beds were perfect and comfortable. The breakfast was delicious!!
Cons: I have nothing negative to say about our stay:)
3.8
Sarah
Poor
review category group of friends
05-30-2017
Pros: Pool was nice. My kids really enjoyed swimming.
Cons: The air conditioner in my room broke the first night and never worked right the other two days we were there it was Miserable for my 4 kids as well as me and my husband. We called and they send someone down. He didn't appear to be a repair man, but all I know is my air didn't work and I was offered any discount or compensation for a room that stayed at 78-80 degrees for my entire stay and I wasn't offered a new room to move to since that one wasn't working. The amenities Star there are microwaves but our room didn't have one. This put a big dent into our spending budget for our trip since we bring some meals to save on something with a family of six on vacation (this way we can do more activities not just eat fast food). Bathroom in the room was really small.
9.6
Ryan
Exceptional
solo traveller
05-24-2017
Pros:
Cons: Only complaint is that breakfast service stopped at 9 am
8.8
Jarrod
Excellent
young couple
05-23-2017
Pros:
Cons: Had to go pick up room service in the lobby, with a baby it's difficult. Plus, for that price they should deliver!
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