An inviting fireplace and soft seating area are featured in the colorful breakfast room and lobby of this contemporary hotel. Every guest room features an oversize work station.
Smoke free premises. 114 units. 5 stories, interior corridors. Accessibility (Call).
Cons: I couldn't shower there. Bathroom was filthy.
Staff not great
family with older children
Pros: The night person at the front desk during check in was very welcoming and informative when we checked in late at night. The room was clean and the bedding was clean and comfortable.
Cons: The price was very high for a regular room, for a location that wasn't really near anything other than the airport. After having checked in late, I asked for a late checkout, no early maid service, and put out the 'do not disturb' sign so my travel fatigued daughter and I could rest. Unfortunately, I couldn't foresee my rest being interrupted by being awakened by an alarm in another room which was going continuously. We couldn't go back to sleep, so I went to the "free" breakfast and a huge fly was crawling around on the bread (bagels, etc.), The general manager Sedina Pivac was not very pro customer service, except to certain guests. She had agreed to the late checkout that I had requested the night before at check in, she failed to acknowledge that it wasn't too helpful if we couldn't go back to sleep. After having no empathy for our situation, she turned to another guest and offered to wrap a gift and ship it overnight to his wife in another state for their anniversary at no cost to him, while I was still at the front desk awaiting resolution to my situation. The guest apologized to me for the interruption and seemed even a little shocked at how quickly she dismissed my concern in order to focus her attention on his gift. While that showed she is willing/aware of going above and beyond regarding customer service, sadly, it also showed disparity in how/to whom that customer service is given. After pointing that out to her, she then nastily said she'd take $10 off as if angry or irritated that I had brought it to her attention.
Pros: Location relative to Midway airport and organization where I was conducting business for during the two days I was in the area.
Pros: Clean and comfortable
Cons: Pool should be open later.
Pros: The bed was so comfortable. I slept great which made up for missing my flight due to weather.
I also liked the modern/retro feel to the decor. It made it stand out from same 'ol same 'ol that most hotels have.
Pros: Great location, we were in town for our 40th Family Reunion. The location was great based on the things we were doing.
Cons: Well maybe little costly and not crazy about paying $15 parking fee, this fee should have been included in room rates! But still a great location.
family with young children
Pros: Paige, the lady at the front desk when checking out. She was very friendly and informative.
Cons: The lady at the front desk at check in. She was not friendly and combative when I told her I didn't understand what she meant when I didn't know she hadn't checked us in the two rooms we had reserved. She only checked us in one room, when we had two rooms reserved. She was not approachable to ask questions, very unprofessional.
Pros: Clean, comfortable and smooth service. No problems at all.
Cons: The price to me was outrageous. I've stayed at Fairfield inns before in a lot of places and I felt the price literally raped the consumer. We will probably not stay again.