Embassy Suites by Hilton Chicago Downtown Magnificent Mile

AAA Inspector Rating
8.7
Excellent
983 Guest Ratings
511 N Columbus Dr
Chicago, IL 60611- Map It
Members save 5% or more and earn HHonors™ points when booking AAA rates!
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AAA Inspector Notes
The stylish architectural design and dramatic 16-story atrium will impress you. Every suite is oversize and features 49-inch flat-panel TVs in the parlor and premium, plush-top beds. Glass elevators facing the open, 18-story atrium offer sweeping views of the beautiful public areas and nearby cityscape. Recently remodeled, this location is the chain’s flagship property. Some of the best shopping the city has to offer is only steps away on the famed Magnificent Mile. Smoke free premises. 455 units, some two bedrooms. 18 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Between Illinois St and Grand Ave. Next to Navy Pier. 511 N Columbus Dr 60611. Station: Grand.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet (fee), safes. Some: high-speed Internet (fee).
Sports & Recreation
sauna, hot tub, exercise room.
Guest Services
valet laundry, room service.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 983 guests
Showing reviews 1 - 5 of 50
9.6
Gary
Exceptional
young couple
09-28-2016
Pros: The location was great, the room was great.
Cons: The confirmation letter stated that parking would be either $37 or $43 per night. However we were charged $63, It was a surprise.
9.6
Eric
Exceptional
mature couple
09-27-2016
Pros: Location and helpfulness of staff
Cons: Pillows; but then again as a chronic insomniac I have always preferred firm pillows
6.3
Leah
Pleasant
review category group of friends
09-27-2016
Pros: Good location
Cons: I had packages mailed ahead of time for an event and they couldn't find them. They charge you $25 to check in early and then surprise it's really $30 be jade of all the additional taxes. The room next to us was having a party and we called security and they refused to do anything because the lights were off and then called back our room and woke everyone up to tell us they are not doing anything. The front desk was rude when j asked about my triple a discount and told me it was added to my room but it wasn't and refused to add it
9.6
Gwendolyn
Exceptional
mature couple
09-26-2016
Pros: Loved the room. And the staff friendly and very helpful. Breakfast options were great.
Cons: One day ran out of the special hazelnut coffee. Love that coffee. But second day did not run out
8.8
V
Excellent
young couple
09-24-2016
Pros: Staff were Excellent! Phillip the bellman, as was Eva our 16 th floor housekeeper were beyond Excellent! Please share our gracious thank you with them.
Cons: It took 3 different rooms to get the room we ordered...which was a hassle! Settling in 2 rooms, prior to our room 1630... Could have left a bad taste...but the 2 staff named above made all the negatives dwindle with their excellent service. Again, please advise each of them! Wouldn't hurt to put this note in each of their personnel files.
Showing reviews 1 - 5 of 50