Hilton Chicago

AAA Inspector Rating
8.7
Very Good
1544 Guest Ratings
720 S Michigan Ave
Chicago, IL 60605- Map It
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.1
Bath3.7
Public Areas4.9
AAA Inspector Notes
Luxury abounds in all guest rooms ranging in size from spacious with two bathrooms to compact. Proximity to several of Chicago’s most popular museums is a big selling point. However, the hotel also overlooks the tranquil Grant Park area that has benches, walking paths, lovely landscaping and an occasional concert. Smoke free premises. 1544 units, some two and three bedrooms. 27 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Classic Hotel
Location
I-290 (Congress Pkwy) exit Michigan Ave, just s. Across from Grant Park. 720 S Michigan Ave 60605. Station: Harrison.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Eco Certification
Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, video games. Fee: high-speed Internet, wireless Internet. Some: safes.
Sports & Recreation
sauna, hot tub, health club, massage.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 1544 guests
Showing reviews 1 - 5 of 50
6.3
Feyi
Pleasant
young couple
05-25-2017
Pros: The room was clean. Slight problem with the toilet but was fixed almost immediately.
Cons: Hotel was dark and had a funny smell, no fresh air. Double bed was way too small. Breakfast just average. Staff generally friendly, there's always a not so friendly one. Reception had two queues for the Hilton honors guest and a general queue but it seemed the honors guest could jump on either queue leaving the general queue waiting. Lifts very old. Very busy hotel. There were several conferences and parties going on at the same time. All in all, a dated hotel that needs to be modernised to remain competitive considering the hotel standards that exist today. I wouldn't visit again or recommend.
6.3
Ahlam
Pleasant
review category group of friends
05-25-2017
Pros: The park beside
Cons: The elevators motion
6.7
Anonymous
Pleasant
review category group of friends
05-25-2017
Pros: Wonderful scenery
Cons: Staff communication level off. Felt disrespected. Was told different things.
6.7
Anonymous
Pleasant
young couple
05-22-2017
Pros: Location was great to walk on Michigan Ave.
Cons: Room was not clean (cobwebs), we didn't get a view like we requested, my request for champagne was not given. All in all it was disappointing for our anniversary.
5.4
Erkan
Fair
review category group of friends
05-19-2017
Pros: clean hotel, friendly people
Cons: when it is Hilton expectations are higher. If in a hilton's room there is nothing special, even worser then you think why i pay more. there was a tea-coffer bar but there was no!! water, minibar was empty. donot tell me why i didnot ask, why i should ask?? parking is very very expensive; 61usd/day!! bathroom and beds very simple decoration!! room was very dark, no -zero sunlight! vety disappointed..will not come back again
Showing reviews 1 - 5 of 50