One highlight of this long-established hotel is the well-equipped workout facility located on the top floor. Large desks with enhanced office chairs are in all guest units.
Smoke free premises. 145 units. 6 stories, interior corridors.
Pros: Hotel was nice and clean. Small lobby. Friendly staff. Walking distance to everything. The pool on the roof was smaller than expected and very crowded, not enough chairs/loungers, but clean. I thought it was a bit expensive for what I got.
Cons: Long wait for the elevators. Phone system in the room is old and none of the buttons worked. Internet WiFi was worthless... too slow to do anything.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: Running a race at Grant Park and the location of this hotel was about a mile straight west so it was close enough to walk from and far enough away to be away from the crowds.
Cons: Average hotel, nothing fancy, just a bed to sleep in. Did not check out any other amenities of the hotel other than the room to stay in for the night. Staff was very friendly so that's a definite plus in our travel book.
7.0
Jared
Good
Family with Young Children
04-13-2018
Pros: Close to Union Station and the blue line, Willis Tower, good little bar/restaurant attached, kids liked the rooftop pool, friendly staff. Portelli's is within walking distance!
Cons: Not very centrally located; had to cab it most places. Rough crowd under the interstate bridge across the street from hotel. Parking is expensive.We'll probably try to stay closer to the action next time.
10.0
Kelby
Exceptional
Solo Traveler
04-13-2018
Pros: the staff had my room ready when I arrived at 11am and was beyond nice. Seriously the best experience I've had stay at any hotel
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Teens
04-13-2018
Pros: Location
Cons:
4.0
Marc
Disappointing
Business Traveler
04-13-2018
Pros: Comfortable mattresses and chocolate on bed.
Cons: Place is a DUMP! My toilet was loose from the floor and it wobbled. The decor was from 1980.
8.0
Verified Hotel Guest
Very Good
04-13-2018
Pros: Very near to public transportation.
Cons:
9.0
Kathleen
Wonderful
Group Traveler
04-13-2018
Pros: The closeness to Union Station.
Cons:
7.0
Verified Hotel Guest
Good
Family with Young Children
04-13-2018
Pros: Great location close to many go-to sites w/o high rate in downtown, welcoming staff; double full beds choice good for family trip.
Cons: High valet parking rate. Some guests were impolite and inappropriate. A noisy birthday party next door started from 1:30 am making sleep impossible. After calling hotel staff, the party ignored and was evacuated 1 hour later. It could be quicker.
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
04-13-2018
Pros: cost
Cons: location is far far away from almost any reason people would want to be in downtown Chicago
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: good price, close to our final location downtown Chicago.
Cons: Not updated, room not as clean as it could be. Found a pair of socks under the bed and a box of ear plugs under the night stand.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Location to Union Depot - a pretty easy walk. Very helpful staff.
Cons: The bathroom door was in pretty bad shape, but it didn't affect our stay - just needs to be upgraded.
7.5
Latassia
Good
family with young children
04-09-2018
Good
Pros: staff
Cons: Beds were full not queen
7.9
Deedee
Good
review category group of friends
04-07-2018
The staff was wonderful and...
Pros: The food was very good.
Cons: Not many menu choices.
10.0
Timothy
Exceptional
young couple
04-03-2018
Otherwise the stay was very...
Pros: I didn't eat there so I can't tell you about the food
Cons: When I didn't like I asked for this room of almost 2 months in advance that have it ready that I would like to come in at 3 9 and 10 that what time I train was coming in but I end up coming to the end in the room in about 11:30
10.0
Alikhan
Exceptional
solo traveller
03-20-2018
Exceptional
Pros:
Cons:
4.6
Dylan
Disappointing
family with young children
03-19-2018
we were very disapointed in...
Pros: location
Cons: Our shower head was broke.
We were not told about the public parking right next to hotel, which was $14. a night instead we were told it was $50 a night to park with Hotel. thats $72.00 added expense.
We also didnt realize the pool was seasonal.
the restaurant was very poor service and very limited options.
There was a block of rooms in the hallway across from us that were loud and partying with very strong smells or pot and booze. up very late through the night and at a couple points were drunk enough that they were attempting to get into our room. my wife is pregnant and my 8 year old were very nervous.
the mini fridge didnt seem to have a thermostat and freezer burnt so food we had purchased and brought back.
had a very hard time talking to front desk about charges.
we were very disappointed in our stay and drove 6.5 hour to celebrate our oldest son on some major accomplishments in his life and it really put a damper on our weekend.
also im a rewards member and this was the worst holiday inn i have stayed at. When I booked at booking.com it was in the $480 range and ended up with $672 dollars charged to me. I would have never chose this hotel is i knew that. I would have foudn something further out. A friend of mine stayed in chicago this same weekend for half the cost and no issues.
7.5
Anonymous
Good
review category group of friends
03-18-2018
Good
Pros: Location
Cons: Parking prices
5.0
Braatz
Fair
solo traveller
03-16-2018
Passable
Pros:
Cons:
5.4
Anonymous
Fair
review category group of friends
03-14-2018
Passable
Pros: One lady gave us excellent service, while others wouldn’t help us. Especially when it came to the elevator.
Cons: The service of some and the price of vallet
8.8
Maureen
Excellent
family with young children
03-12-2018
Fabulous
Pros: Clean and staff very friendly
Cons: Price was a little high and no parking
10.0
Morris
Exceptional
solo traveller
03-11-2018
Refreshing.
Pros: Location and close to transportation.
Cons: No complaints.
8.8
Elvia
Excellent
young couple
03-10-2018
It was great I would...
Pros: The cleanliness and comfort and most of all it was a block away from my destination And the price was great compared to others
Cons: N/A
10.0
Tadas
Exceptional
solo traveller
03-10-2018
Exceptional
Pros:
Cons:
8.3
Karen
Very Good
review category group of friends
03-10-2018
Very good
Pros:
Cons:
6.7
Melisa
Pleasant
young couple
03-08-2018
Pleasant
Pros: if they are gonna charge $50 a night for parking it should say it somewhere on booking.com .I was not ready for a extra $100 dollars to come out after booking with you
Cons: nothing on your websight about extra parking charges it cost me $100 extra because there was nothing on booking.com about paying to park and that needs to be fixed
10.0
Toby
Exceptional
solo traveller
03-08-2018
Very personalable
Pros:
Cons: Not having a microwave in my room
10.0
Chris
Exceptional
solo traveller
03-07-2018
Great location for what I...
Pros:
Cons: WIFI was useless, too slow to even surf the web forget about streaming Netflix. At any price these days High Speed internet should be free throughout the entire complex.
5.0
Ali
Fair
solo traveller
03-07-2018
Passable
Pros: Location is good and staff are friendly
Cons: Found hair and blood on bed. Sounds they don’t clean or change the bed sheets every day.
9.6
Chuqi
Exceptional
review category group of friends
03-05-2018
Exceptional
Pros:
Cons:
7.1
Lauren
Good
solo traveller
03-04-2018
Good
Pros:
Cons:
6.3
Anonymous
Pleasant
review category group of friends
03-04-2018
Good stay but one staff...
Pros: Room was clean and comfortable MOST of the staff was friendly.
Cons: LAUREN was her name and she was very very rude.. she checked us in and was unpleasant. Checked us out and charged a card that wasn’t supposed to be charged. I wanted to pay cash and she got lippy with us and told us it was our fault and there was nothing she could or would do to help. There was a lady at the front desk late the night Friday night who was very nice.. but LAUREN was very rude at check in and check out.
8.3
Anonymous
Very Good
solo traveller
03-04-2018
Very good
Pros: Fridge, big bed.
Cons: Sheets with little stains
10.0
Joan
Exceptional
solo traveller
03-03-2018
Exceptional
Pros:
Cons:
10.0
Riquan
Exceptional
family with young children
03-01-2018
Exceptional
Pros:
Cons:
7.5
Termsak
Good
solo traveller
02-28-2018
Good
Pros: Location
Cons:
4.6
Holly
Disappointing
review category group of friends
02-28-2018
Ceiling was stained. Staff was...
Pros: The bed
Cons: The staff
10.0
Kahlil
Exceptional
solo traveller
02-26-2018
As a American vistor to...
Pros: The genuine beauty of the employees who sought to make my experience remarkable was phenomenal.
Cons: No continental breakfast
7.9
Leslie
Good
solo traveller
02-26-2018
good
Pros:
Cons:
8.3
Kurstin
Very Good
review category group of friends
02-21-2018
Very good
Pros:
Cons:
9.6
Anndrianna
Exceptional
young couple
02-21-2018
Exceptional
Pros:
Cons:
7.5
Bianca
Good
young couple
02-17-2018
Good
Pros:
Cons: as I checked into the hotel I also had to pay an extra 50$ for “valet” parking.. when I had to park my own car. The next morning I asked for my vehicle a staff member handed me my keys and let me get my own car. then the car was in the same spot I parked it in the night before. Waste of a $50 when I had to walk to my car
9.6
Jeffrey
Exceptional
young couple
02-13-2018
Exceptional
Pros: The Staff was great, Wife and I were happy with the room
Cons: Better weather in Chicago, got hit with so much snow
8.8
Oscar
Excellent
young couple
02-08-2018
Fabulous
Pros:
Cons: Room was pretty small for a king and no microwave.
10.0
Tim
Exceptional
solo traveller
02-08-2018
Exceptional
Pros:
Cons:
8.8
Oscar
Excellent
young couple
02-08-2018
Fabulous
Pros:
Cons:
7.9
Amber
Good
young couple
02-07-2018
Good
Pros: THe location was convenient and within walking distance from restaurants and the union station. Also, the room was a standard size.
Cons: We did not have any issues staying here.
7.1
Termsak
Good
solo traveller
01-29-2018
Good
Pros:
Cons:
3.8
Hussein
Poor
solo traveller
01-27-2018
Terrible experience with the staff...
Pros: The location was close to my destination it’s a walking distance.
Cons: I ask for queen bed they put me in a two bed room . The beds were very old you you can tell from the mattress and the sheets . I wake up in the morning with a backache so I told the front desk lady about the situation she try to offer my 20$$ off my money which is very poor response. I will never go back and it’s not worth the money at all . Terrible..terrible I can’t believe it . The location is 506 West Harrison st
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