Hyatt Place Chicago/Downtown-The Loop

AAA Inspector Rating
8.7
Excellent
107 Guest Ratings
28 N Franklin St
Chicago, IL 60606- Map It
Members save 10% and earn Hyatt Gold Passport® points when booking AAA rates!
Photos
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AAA Inspector Notes
This stylish hotel presents an inviting lobby with a variety of plush sofa seating areas and a dramatic urban design. Rooms are large and have pull-out sofas and upscale pillow-top mattresses. Smoke free premises. 206 units. 18 stories, interior corridors. Bath: shower only. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Hotel
Location
Between W Washington and W Madison sts. 28 N Franklin St 60606. Station: Washington/Wells.
AAA Benefit
Members save 10% and earn Hyatt Gold Passport® points when booking AAA rates!
Pool
indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
nearby, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes. Some: high-speed Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 107 guests
Showing reviews 1 - 5 of 50
6.3
Ashley
Pleasant
young couple
09-18-2016
Pros:
Cons: Staff could have been more friendlier.from the day we got there one of the staff members had an attitude towards us all wk. Seemed like she didn't want bothered. When she checked us in there was an issue with the booking reservations since it was thru booking.com and she didn't want to help so had another person finish what she started. She never said her name all we remember was that she had red hair. Was told breakfast was until 10. Went to eat around 930. She was putting food away and with an ignorant attitude said breakfast was over at 930. There were other couples that came down at the same time and if thi everything was in the cart she could have offered something but we had to go BUY breakfast somewhere else. At other hyatt locations they had their coffee out all day. This location did not which I thought was a turn off. Why not keep it out? Lastly, I had to check my bank account EVERYDAY bc I would have major withdrawals for things that should have not of happened. At least let ur customers know. That's a major set back. My acct went into the negatives bc of this. Never happened at the hyatt locations we stayed at before.
7.1
Guy
Good
mature couple
09-15-2016
Pros: The view
Cons: They have forgotten the pyjamas of my wife without compensation. We will waiting their answer
10.0
Morgan
Exceptional
review category group of friends
09-10-2016
Pros: Clean rooms, very friendly and helpful staff, the breakfast that is included with the room was SO good, and the location of the hotel is pretty central to just about anything you want to get to in Chicago. Plus the train lines are just around the corner. Definitely recommend!
Cons:
10.0
Jonathan
Exceptional
family with young children
09-08-2016
Pros:
Cons: Breakfast was not able to support amount of people on weekend mornings.
6.7
Seasoned
Pleasant
review category group of friends
09-08-2016
Pros: Room was clean and comfortable
Cons: Desk staff was ignorant of Booking policies and procedures. Information was completely contrary to previous reservations at other properties,
Showing reviews 1 - 5 of 50