The dramatic lobby presents a chic design with a stylish stacked-stone fireplace. This all-suite hotel has large units with luxurious linen bedding, pull-out sofas and oversize shower stalls.
Smoke free premises. 362 units. 15 stories, interior corridors. Bath: shower only. Accessibility (Call).
I-90 exit 79B (N Cumberland Ave S), just s to W Bryn Mawr Ave, then 0.5 mi w. 8500 W Bryn Mawr Ave 60631. Station: Cumberland.
AAA Benefit
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Pool
heated indoor.
Parking
on-site (fee).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
sauna, hot tub, health club.
Guest Services
valet laundry, airport transportation, room service.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 372 guests
Showing reviews 1 - 5 of 50
5.0
Seliim
Fair
mature couple
09-20-2016
Pros: It is OK only for an overnight stay.
Cons: Car park 25 $ a night.
9.6
Kate
Exceptional
solo traveller
09-20-2016
Pros: Awesome access to CTA train - yes it takes time to get to city but you got amazing hotel at rate affordable compared to the city. Staff were helpful and friendly. Food was great. Starbucks on site for your caffeine hit. Room was superbly comfortable. Would highly recommend.
Cons: Paying for wifi in rooms. It was free in public areas.
8.0
Pamela
Very Good
family with older children
09-20-2016
Pros: Breakfast staff were very friendly. Starbucks right in hotel
Cons: Pull out sofa bed was HORRIBLE
8.8
Zuzana
Excellent
family with young children
09-19-2016
Pros: Huge comfy suite, professional staff, close to the airport and they also offer free airport shuttle. It is just by the blue line stop and we never not felt safe even when going back from the city late at night. It was overally a very pleasant stay.
Cons:
7.5
Joni
Good
solo traveller
09-09-2016
Pros: Clean. Stylish. Large room. Easy access both from the ORD airport and the city as the hotel is located very close to the Cumberland station.
Cons: Complementary wifi only in the lobby. The area is very boring but it is easy to escape to more lively parts of the city. When you arrive in Chicago, the instructions for the Airport shuttle departure time / location and the access from the Cumberland station to the hotel could be better. The view to the parking lot was not exactly what I expected.
8.3
Daniel
Very Good
solo traveller
09-06-2016
Pros: The staff was outstanding.
Cons: I thought the king suit had 2 entrances to the bathroom come to find out not all of them do I need to request that at check-in.
10.0
Mitch
Exceptional
family with older children
09-06-2016
Pros: Starbucks in Lobby. Great location. Rate was very good for size of room and the shower makes is easy with older people to get in and out safely.
Cons: Internet is slow and you have to pay for it...at least the way that we bought the room. Maybe it is why the rate was lower. Parking is extra as well..I guess all hotels do that now.
6.3
Jorge
Pleasant
young couple
09-01-2016
Pros:
Cons: No free Parkin area
9.2
Sergio
Wonderful
review category group of friends
09-01-2016
Pros: Staf was incredible, very helpful, hotel was nice, big room and close to te airport.
Cons: Room didn't have safe box.
9.6
Angela
Exceptional
family with young children
08-31-2016
Pros:
Cons: The king size bed was a bit uncomfortable. Others than that everything was excellent!
6.3
Myriam
Pleasant
review category group of friends
08-30-2016
Pros: I liked the pool area and sauna and workout area. Very friendly for kids.
Cons: Roommate was fair. But everything else you get charged for. Overnight parking is $30 per night. Television has a fee. WIFI is nearly $20 a day! Extremely expensive. Would only recommend going if you are prepared to pay for everything.
10.0
Sonnie
Exceptional
solo traveller
08-30-2016
Pros: Environment very quiet
Cons: Remote control for the TV's did not work. Should include local TV channels to catch up with the news.
7.0
Christina
Good
mature couple
08-30-2016
Pros:
Cons: I wish they would mention its $30 to park in their garage.
9.2
Yun
Wonderful
family with older children
08-29-2016
Pros: Comfortable beds
Cons:
6.7
Lou
Pleasant
family with older children
08-23-2016
Pros:
Cons: The room hadn't been dusted in days.
9.6
Marie
Exceptional
solo traveller
08-22-2016
Pros: room layout/ confort
Cons: paying parking extra $30.00 per night
10.0
Seth
Exceptional
young couple
08-21-2016
Pros: From the moment we walked in to when we decided to leave all the staff was amazing everything was clean, our room spectacular. Perfect room and stay for a simple get away weekend only a short walk to the blue line and about a 30 min ride to grand there.
Cons:
8.3
Rick
Very Good
review category group of friends
08-18-2016
Pros: Liked being in a corner room.
Cons: Didn't like being placed in a room with a handicap bathroom. The shower was awkward.
6.3
Dennis
Pleasant
family with older children
08-17-2016
Pros:
Cons: I book a 2 twin bed suite with a pull out couch, this was due to me traveling with my son & his girl friend. They are to young to be sharing a bed. When we checked in they would only give us a king bed suite with a pull out couch, and said they were committed for the night. After a few calls down to the front desk they finally changed our room. if they would not of change us we would of been forced to book another room
7.0
Verified Hotel Guest
Good
08-16-2016
Pros: Everything about the hotel itself was great it was a great experience that the only thing that I did not enjoy it was the fact I was not previously told about all of the parking fees and the deposit amount per day
Cons: The parking fee per day for $30
7.5
Nancy
Good
review category group of friends
08-16-2016
Pros:
Cons: parking garage
8.8
Crystal
Excellent
family with older children
08-16-2016
Pros: I love just the overall stay. Very relaxing.
Cons: Parking
8.3
Crystal
Very Good
family with older children
08-10-2016
Pros: Love the cleanliness!!!!
Cons: I was supposed to get 2 keys to room the girl at desk didn't give me a second one so 2 minutes later i go back to the girl n she wouldn't give me a second one without id mind u my id was locked in the room.
9.2
Adnan
Wonderful
family with young children
08-10-2016
Pros: We were expecting a room but actually got a small suite so kids were overjoyed.
Metro station was at walking distance and provided good access to the downtown.
Staff was very friendly
Starbucks in the hotel delighted the kids
Airport was closely and shuttle service was excellent. Lots of space for luggage and frequent trips.
Cons: Free Wifi was only available in the lobby
9.0
Verified Hotel Guest
Wonderful
Group Traveler
08-08-2016
Pros: Hotel was very artsy and modern. Very clean and the staff was extremely energetic and helpful. Close to O'hare airport. Will stay again. Recommended.
Cons:
9.2
Michael
Wonderful
review category group of friends
08-07-2016
Pros: Bathroom and room setup is amazing... Very nice.
Cons: Wifi is overpriced.
8.0
Dhaval
Very Good
Traveling as Couple
08-06-2016
Pros: Nice and convenient place to stay by airport
Cons: $30 per night parking
9.2
Seoul
Wonderful
family with older children
08-05-2016
Pros: Restaurant was great, the bed was super comfortable and we felt very secure.
Cons: Wish we wouldn't have had to pay for wi-fi service
6.7
K
Pleasant
review category group of friends
08-03-2016
Pros: The linens!
Cons: Being disabled I requested a room with a walk-in shower. Upon arrival I made sure I asked if the room had the walk-in shower and not a tub, I was told yes. I get off the elevator and room is at the complete end of the building, it was the furthest distance from the elevator. I was never told the parking garage would be under renovations and couldn't accommodate and provide handicap parking. Also, the restaurant was completely closed on Sunday, that was very disappointing. If I had known these things prior to arrival I would never had stayed at this hotel as it caused me a great deal of inconvenience and physical pain.
10.0
Michael
Exceptional
Solo Traveler
07-26-2016
Pros: Loved the space, the art, the comfort, everything!
Cons:
10.0
Ron
Exceptional
young couple
07-26-2016
Pros:
Cons: Parking rates, WiFi rates.
7.1
Michelle
Good
mature couple
07-25-2016
Pros:
Cons: Paying $30 to park, and I had to pay for wi-fi if I wanted it. Tv didn't work, no microwave or robes in room . Felt understaffed at times.
10.0
Thomas
Exceptional
mature couple
07-24-2016
Pros: We've stayed at this hotel before & they have done an incredible remodel! Enjoyed out night there very much!
Cons:
5.8
Dawn
Okay
review category group of friends
07-23-2016
Pros: Cleanliness of the hotel
Cons: Paying $30 a day to park my car in a garage that was not properly working. Not having a Continental breakfast in the morning.
8.3
Gloria
Very Good
mature couple
07-21-2016
Pros:
Cons: restaurant had a very limited menu and didn't seem to be very well staffed
10.0
Syed
Exceptional
Traveling as Couple
07-20-2016
Pros: Everything was good.
Cons: Breakfast should be complimentary someone is paying more than $--- per room and WiFi should be free in each room.
10.0
Valerie
Exceptional
family with young children
07-20-2016
Pros: Loved everything about this great hotel. Spacious accomodations. Loved the mural on the wall in our suite. Wonderful service. I will be back.
Cons:
7.5
Timothy
Good
family with young children
07-20-2016
Pros: Bed was very comfortable.
Movie at pool was nice for kids.
Cons: Parking is to expensive. Need microwave in room. Need more access to more towels. Need a better area to park while unloading and loading vehicle.
9.6
Carmenlita
Exceptional
review category group of friends
07-20-2016
Pros: Everything except wifi
Cons: No wifi in room
8.3
Cesar
Very Good
review category group of friends
07-20-2016
Pros: Very friendly staff, room was clean.
Cons: Sofa bed was uncomfortable. Long walk to get to the parking garage
9.6
Kathryn
Exceptional
family with older children
07-20-2016
Pros: Good food.
Airport shuttle.
Cons:
10.0
Deborah
Exceptional
mature couple
07-19-2016
Pros: Staff was friendly clean beautiful room convenient to train
Cons: no free wifi and 30 dollar parking a night
8.3
Heather
Very Good
family with young children
07-19-2016
Pros: Excellent location right next to blue line. Easy access to the city.
Cons: Parking way too expensive.
7.9
Michael
Good
review category group of friends
07-19-2016
Pros:
Cons: It was so far away from everything I feel like.
8.8
Paige
Excellent
young couple
07-17-2016
Pros: The room was beautiful!
Cons: No free wifi or breakfast.
7.5
Fuzzi
Good
family with older children
07-17-2016
Pros: The location was great, the staff was very friendly/helpful, and I loved the room darkening shades. I also liked the television on a rotating top, good idea.
Cons: The lack of control over young guests in the lobby area, especially at the Wifi/computer table was upsetting. Teenagers playing loud videos, jumping on and around the furniture, etc. should have been addressed by the staff, but was not.
The refrigerator was hard to access. Moving the door so it opens on the right would make it easier to get to items in the refrigerator.
10.0
Tequilla
Exceptional
family with young children
07-15-2016
Pros: Great price for a luxure hotel
Cons:
9.2
Catharina
Wonderful
family with older children
07-14-2016
Pros: The redecorating was so nice. Beautiful suite
Cons: Free Wifi would be nice. It was the only place we stayed on a two week trip that didn't include it. Also fold out sofa bed was very bad and gave my daughter a sore back. Matress on it was really thin and old looking.
10.0
Dean-na
Exceptional
review category group of friends
07-14-2016
Pros: The rooms were awesome spacious clean n comfy
Cons: BREAKFAST COULD OF BEEN BETTER
9.6
Mla
Exceptional
review category group of friends
07-12-2016
Pros: Great, friendly staff behind front desk and in the restaurant.
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