Sheraton Grand Chicago

AAA Inspector Rating
8.7
Very Good
1485 Guest Ratings
301 E North Water St
Chicago, IL 60611- Map It
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Photos
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AAA Inspector Rating Details (scale 1-5)
3.7
Overall
Room3.5
Bath3.3
Public Areas4.3
AAA Inspector Notes
The elegantly decorated, circular lobby is the welcoming point for guests. Ultra plush pillow-top mattresses, 47-inch TVs and superb city, lake and river views are offered in each room. A wide variety of dining options from the casual burger place to a fine dining steak house are offered. Smoke free premises. 1218 units. 34 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Columbus Dr at Chicago River; just e of Michigan Ave. Adjacent to Lake Michigan. 301 E North Water St 60611. Station: Millennium.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Eco Certification
Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
Pool
heated indoor.
Parking
valet only.
Dining & Entertainment
3 restaurants, also, Shula's America's Steak House, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, high-speed Internet (fee), wireless Internet, safes. Some: refrigerators.
Sports & Recreation
sauna, health club, massage.
Guest Services
valet laundry, room service.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 1485 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-21-2017
Pros: The location is wonderful. The beds were very comfortable, but would have preferred Queen beds, not Full The valet, Hotel employee, is utterly charming. Enjoyed talking to him. He is a delightful person.
Cons: the walls are too thin for this to be a four star hotel. We were awakened by conversation next door at 8:30 on a Sunday morning. Also, carpet in our bedroom was stained with what looked like ink, the size of a silver dollar.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Nice clean we'll run hotel. Staff efficient, obviously well trained and freindly.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The location.
Cons: The parking fees are extremely high. I understand that the location is great, but the parking is way too expensive at 55$ per night.
10.0
Anonymous
Exceptional
07-21-2017
Pros: great customer service.
Cons: parking was a little on the pricey side.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location
Cons: Self-Parking costs $55 per night. We attended a wedding the 1st day and we checked in then left for the wedding with 2.5 hrs and we paid $35 to exit!
Showing reviews 1 - 5 of 50