Sheraton Grand Chicago

AAA Inspector Rating
8.7
Very Good
1485 Guest Ratings
301 E North Water St
Chicago, IL 60611- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
3.7
Overall
Room3.5
Bath3.3
Public Areas4.3
AAA Inspector Notes
The elegantly decorated, circular lobby is the welcoming point for guests. Ultra plush pillow-top mattresses, 47-inch TVs and superb city, lake and river views are offered in each room. A wide variety of dining options from the casual burger place to a fine dining steak house are offered. Smoke free premises. 1218 units. 34 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Columbus Dr at Chicago River; just e of Michigan Ave. Adjacent to Lake Michigan. 301 E North Water St 60611. Station: Millennium.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Eco Certification
Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
Pool
heated indoor.
Parking
valet only.
Dining & Entertainment
3 restaurants, also, Shula's America's Steak House, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, high-speed Internet (fee), wireless Internet, safes. Some: refrigerators.
Sports & Recreation
sauna, health club, massage.
Guest Services
valet laundry, room service.
Terms
pets accepted.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 1485 guests
Showing reviews 1 - 5 of 50
9.6
Dawn
Exceptional
review category group of friends
05-28-2017
Pros: Fantastic location
Cons: Nothing
10.0
Anonymous
Exceptional
solo traveller
05-27-2017
Pros:
Cons: I was charged an astonishing and ridiculous price of ten dollars for a tiny bag of potato chips from the in-room snack tray. After a wonderful experience at the hotel, being charged this amount was immensely disappointing! I understand a reasonable fee for these in room conveniences, but being charged this much was insulting. Makes me want to not stay there again for this reason only. Seriously Sheraton? Predatory pricing for this in room "convenience" is not classy at all.
9.6
Leeanne
Exceptional
family with young children
05-26-2017
Pros: Location was great and the hotel was clean and staff friendly
Cons: Parking rates for hotel guests is outrageous ☹️ Pool was blah. I paid a $20 up charge for what I thought was an upgrade but really just moved us up a few floors. Nothing special
9.6
Anonymous
Exceptional
young couple
05-25-2017
Pros: Location on the River was excellent! Views were great. The hotel was decorated beautifully.
Cons: The location of the hotel for an out of towner was very tricky to find. Prices for food & beverage in hotel extremely high for a coffee shop & order at the counter restaurant.
7.1
Tina
Good
review category group of friends
05-24-2017
Pros: Check in staff (Emily), their speed and friendliness exceptional, the location and the size of my room as I booked a larger family room. View was awesome.
Cons: Room was more than I thought when I booked it so for the price for 2 nights and breakfast wasn't even included didn't make any sense and was quite disappointing. For the price you would think throwing in some free eggs and ham would be a nice gesture. Went to concierge for directions but couldn't read her writing. Bar prices were ridiculously high.
Showing reviews 1 - 5 of 50