Swissotel Chicago

AAA Inspector Rating
8.7
Excellent
440 Guest Ratings
323 E Wacker Dr
Chicago, IL 60601- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.3
Bath4.2
Public Areas4.2
AAA Inspector Notes
Set where the Chicago River meets Lake Michigan, this posh hotel has superb views stretching from Navy Pier to Grant Park. The rooms offer crisp white-linen bedding and marble-accented bathrooms. The luxurious bathrooms have tubs that are separated from the showers in all rooms. Smoke free premises. 661 units. 43 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Just e of Michigan Ave. Adjacent to Millennium Park. 323 E Wacker Dr 60601. Station: Millennium.
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, also, The Palm Restaurant, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
sauna, hot tub, health club, massage.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
N, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 440 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
11-17-2017
Pros: Clean, good climate control, intelligent elevators. Terrific bathroom.
Cons: Bed was too soft, with loose pillowtop that slid around under me, and room was dark at night. Inadequate lighting inside. Housekeeping staff would leave room doors ajar and unattended for hours during day, so security is very poor.
10.0
Margaret
Exceptional
Business Traveler
11-17-2017
Pros: The location. We could walk to everything. Great view of lake too.
Cons: Hard to reach them on the phone. Waited over 8 minutes to get a live person only to be put on hold.
10.0
Gregg
Exceptional
Traveling as Couple
11-17-2017
Pros: Beautiful hotel, comfortable spacious rooms.
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
11-17-2017
Pros: I liked the location of this hotel very much because it was right next door to my daughter's apartment building who I was visiting for the weekend, so it was very convenient.
Cons: Nothing complimentary except for coffee in the room on the 1st day. No free WiFi either.
10.0
Corrine
Exceptional
Traveling as Couple
11-17-2017
Pros: The view of our room was excellent. The staff was kind. The room and overall hotel was very clean. The location of the hotel was perfect for going shopping downstown going to the navy pier or millennium park. The price was very very cheap. Perfect!
Cons: There was nothing that I did not like.
Showing reviews 1 - 5 of 50