This hotel features a lavish lobby with a chic lounge and plenty of elegant soft seating areas. All guest units have first-class linen bedding, plush-top beds and a surround-sound stereo system.
Smoke free premises. 311 units. 16 stories, interior corridors. Accessibility (Call).
Pros: Huge t.v. nice terrace.. Great location.. Beautiful artsy decor.. Great size bathroom..
Cons: I upgraded my room before my reservation was locked in and received confirmation for the upgrade however when I got there I was given the single bed that was originally booked.. I wasn't able to switch to my reserved room because they were sold out.. They did offer a roll a way bed at no cost though.. Also when traveling gps it routes you underground to get to parking area but the signal dies underground so you get lost.. Need additional signage..
9.6
Anonymous
Exceptional
07-25-2017
Very nice and clean. Great...
Pros: The staff who helped us was very nice. The facility was very clean and the bed was comfortable. It was close to everything.
Cons: When we got there, they said that they don't have the room I reserved (a room with two full beds) through booking.com and they said that even though I reserved the room that doesn't mean that I can get it. It just means that they guarantee a room but which room will it be depends on the hotel situation. So we goy a king bed room with an extra side bed snd they gave us free breakfast.
10.0
Anonymous
Exceptional
07-11-2017
Must stay here.
Pros: Great service and beautiful room. Liked the Molton Brown complimentary toiletries.
Cons: Nothing
9.6
Anonymous
Exceptional
06-26-2017
Loved this place
Pros: The location was great and staff was wonderful
Cons: I didnt like that the parking garage and hotel didnt have a deal together like they originally said.
10.0
Anonymous
Exceptional
02-24-2017
Exceptional
Pros: Beautiful property!!! We stayed in a brand newly renovated room. It was gorgeous! Love the location. Restaurant/bar is fantastic.
Can't wait to return.
Cons:
10.0
Anonymous
Exceptional
02-21-2017
The stay was perfect!
Pros: The hotel was beautiful! Customer service was great!
Cons: I have no complaints.
5.8
Anonymous
Okay
02-11-2017
TV did not work.
Pros:
Cons: For the last 2 nights, the TV didn't work. Even though I called the front desk to let them know, they didn't fix it or offfered me to change me to a different room. Really dissapointed, I was travelling by myself, and had nothing to do when I came back to my rook at night. This would not happen at The Langham or The Peninsula.
10.0
Anonymous
Exceptional
01-15-2017
Nice place and great value.
Pros: Awesome "French Press" coffee and Eggs Benedict. Nice place.
Cons: Everything was great.
6.3
Anonymous
Pleasant
01-06-2017
Okay
Pros: Nice appearance and friendly staff
Cons: Room were super stuffy/ little air flow. Needs a fan
10.0
Anonymous
Exceptional
01-05-2017
After Christmas Getaway
Pros: Everything
Cons: You need to discount handicap valet parking
9.2
Anonymous
Wonderful
01-01-2017
Superb
Pros: The staff at fromy door were friendly and welcoming
Lewis was very helpful at the desk
room was great
Cons: Didnt appreciate bill at breakfast because it was included in price
10.0
Anonymous
Exceptional
12-12-2016
Exceptional
Pros: Everything.
Cons: Nothing
9.6
Anonymous
Exceptional
12-05-2016
Great hotel in an excellent...
Pros: Great location, ease of parking, quite rooms, near great restaurants.
Cons:
5.0
Anonymous
Fair
12-02-2016
Passable
Pros: Good and spacy
Cons: Very unkind receptionist. Only one .carile.
7.5
Anonymous
Good
10-24-2016
A bit tired for the...
Pros: Bathroom
Cons: breakfast
9.6
Anonymous
Exceptional
09-23-2016
Exceptional
Pros: Loved the location is just WOW.
Cons: The receiving staff could be more active. Never saw someone to help us with the luggage.
7.9
Anonymous
Good
09-20-2016
Pro's & Con's
Pros: Location location location
Cons: Because girl at the desk didn't give me what I ask for a higher floor with veiw a must. She was snippy when I ask her about it.
6.7
Anonymous
Pleasant
09-19-2016
Rude front desk.
Pros: Food was excellent and the bed was very comfortable.
Cons: Front desk was rude and unhelpful in most circumstances!
5.8
Anonymous
Okay
08-31-2016
Okay
Pros:
Cons: I booked two rooms and one wasn't ready at the agreed upon check in time of 3pm
6.3
Anonymous
Pleasant
08-23-2016
Pleasant
Pros:
Cons: rooms need updating the lobby is great but you can tell they did nothing at all to change over the rooms when they renovated
7.5
Anonymous
Good
08-06-2016
Customer service could have been...
Pros: The hotel has undergone some recent upgrading. The decor is lovely, the rooms are spacious and comfortable. Some of the staff are polite and accommodating but not all of them. The location is fabulous.
Cons: This hotel allows pets. I don't like the idea of staying in a room where pets have stayed. I feel it's unclean and not good for those wth asthma or allergies. A room close to us had a dog that yapped at all hours. Very disturbing. The price you pay puts this hotel in the range of the Ritz Carlton, Four Seasons etc, however it isn't as luxurious or as good at customer service as those hotels. When I checked in I asked to check out late at 2 because my international flight was in the eve. The lady who checked me in said that was fine. However she didn't note it in the system. Keys stopped working at 12 and housekeeping kept asking when we were going to leave. For what I paid I'd much rather have stayed at the Ritz or Four Seasons or Peninsula.
7.9
Anonymous
Good
08-03-2016
Wish I could have stayed...
Pros: Great location. Super comfy bed! Nice hotel.
Cons:
7.9
Anonymous
Good
05-07-2016
Overall i had a nice...
Pros: The inside of the hotel was clean and the room was very comfortable.
Cons: The elevators were running very slow and the breakfast seemed of poorer quality than i expected
10.0
Anonymous
Exceptional
04-17-2016
Great
Pros: The bed was nice quite. Staff was friendly. Great view
Cons:
9.2
Anonymous
Wonderful
04-06-2016
pretty nice
Pros: The bed was extremely comfortable.
Cons: The view, I was on the 12th floor and my view was of another building, just the side of it.
7.9
Anonymous
Good
03-18-2016
Pleasantly surprised and very comfortable....
Pros: The room was very spacious! The accommodations had 2 bathrooms (one quite large), foyer, large beautiful terrace with furniture. Plenty of room for us to move around and not feel like it was simply a hotel room, I wanted to move in. the complimentary breakfast that was offered, was nice hot and quick but it can be a bit chaotic to go through the line.
Cons: I felt as if I was bothering most of the staff, 2 staff members at the front desk Craig and Jonathan were quite nice. There wasn't too much eye contact or hello from the rest as I went through, I often said hi to them and they would look up but look back down. I called for the wifi code twice, as it didn't work with my name and room number. I was hung up on once and told that it was my issue the second time, however she offered a code rather than having me continue to try my name. The room was a junior suite with a terrace. Just a few things, they are re-imaging the sign said in the room; I do hope that they fix the lock to the terrace, make the main door to my room feel more secure and fix the medium size tear in the carpet, near the terrace. Also when I looked through my peephole, the other side facing the hall is shattered. Those things will not keep me from staying there again, I actually am booking again but I do hope to see these things upgraded.
9.2
Anonymous
Wonderful
02-16-2016
Superb
Pros:
Cons: Breakfast could have had a meat choice.
7.5
Anonymous
Good
02-16-2016
Wouldn't come back!
Pros: I liked how everything was within walking distance to the hotel. We were extremely close to everything we wanted to do. The staff was extremely friendly and helpful answering our questions.
Cons: We could not find this hotel for 30 minutes we kept driving around and around looking for it because it was in such an odd spot. We couldn't get into our room because of faulty keys so we needed a new set. We tried to close the blinds and the rod came flying down when we went to close them. We got up in the morning and due to construction the breakfast rooms were on the 5th floor. We went down and there wasn't breakfast set out or served and nobody knew how breakfast worked so we had to go out and get breakfast. You can only get to every other floor through the elevator so you have to take the stairs to the other floors. Over all our experience sucked and would not recommend this to anyone.
10.0
Anonymous
Exceptional
01-17-2016
Wonderful Property !!
Pros: Everything
Cons: No complaints
8.8
Anonymous
Excellent
01-03-2016
Great location in downtown Chicago
Pros: Location is perfect for access to the Mag Mile and Navy Pier. Beds are comfortable, bathrooms are spacious, staff are friendly and accommodating. One of my favorite hotels in down town Chicago.
Cons: Restaurant was better when it was under the Conrad's (Hilton's) management. The room next door had fighting and screaming going on late New Year's Eve. Hotel security dealt with it promptly.
10.0
Anonymous
Exceptional
12-31-2015
The hotel have a lot...
Pros: Close of the hotel there are several transportation to go another places
Cons:
9.6
Anonymous
Exceptional
11-17-2015
Excellent quality hotel, best of...
Pros: Excellent hotel. Been here a number of times and great rooms with lots of space. Fantastic, large bathroom. Have tried a few places in Chicago and this is by far the best for the money. High quality and quiet and great location
Cons:
5.0
Anonymous
Fair
10-30-2015
Gwen review
Pros: Bathtub
Cons: Lobby on 5th floor
10.0
Anonymous
Exceptional
10-27-2015
fantastic
Pros: the room was very comfortable, clean, and inviting; and the staff went out of their way to assist us with our pet
Cons:
6.3
Anonymous
Pleasant
10-13-2015
Used to be the conrad....better...
Pros:
Cons: This hotel has been taken over and used to be the conrad. When it was a conrad everything was much better. You have to pay $5 for a cup of coffee in the morning they are surely milking every penny from you from the time you walk in. Very nice overalll but not the same as it used to be.
2.5
Anonymous
Poor
10-06-2015
Worse experience for a so...
Pros: Nothing. I paid a premium for an executive suit and was put into a much lower/cheaper handicap suite.
Cons: Nothing. I paid a premium for an executive suit and was put into a much lower/cheaper handicap suite. The hotel staff at the desk made it seem like I was in the wrong for wanting to be in the suite I paid for. Not accomadating what so ever and rude. Bathroom was dirty, the bed had stains on it.
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