This hotel presents a lavish lobby with an chic lounge and plenty of elegant soft seating areas. All guest units have first-class linen bedding, plush-top beds and a surround-sound stereo system.
Smoke free premises. 300 units. 16 stories, interior corridors. Accessibility (Call).
Cons: Because girl at the desk didn't give me what I ask for a higher floor with veiw a must. She was snippy when I ask her about it.
6.7
William
Pleasant
review category group of friends
09-19-2016
Pros: Food was excellent and the bed was very comfortable.
Cons: Front desk was rude and unhelpful in most circumstances!
5.8
Courtney
Okay
review category group of friends
08-31-2016
Pros:
Cons: I booked two rooms and one wasn't ready at the agreed upon check in time of 3pm
6.3
Lisa
Pleasant
review category group of friends
08-23-2016
Pros:
Cons: rooms need updating the lobby is great but you can tell they did nothing at all to change over the rooms when they renovated
10.0
Verified Hotel Guest
Exceptional
Family with Teens
08-22-2016
Pros: Very chic and trendy lobby and facitlities. It was a wonderful stay, outstanding staff and service on every level. Would have stayed longer if our schedule had permitted.
Cons: Parking is across the stree like many city hotels and a bit expensive but par for the course in a big city.
10.0
Joel
Exceptional
Traveling as Couple
08-10-2016
Pros: Great guest service
Cons: no
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-08-2016
Pros: The location was right where we wanted to be.
Cons:
7.5
Jennifer
Good
family with older children
08-06-2016
Pros: The hotel has undergone some recent upgrading. The decor is lovely, the rooms are spacious and comfortable. Some of the staff are polite and accommodating but not all of them. The location is fabulous.
Cons: This hotel allows pets. I don't like the idea of staying in a room where pets have stayed. I feel it's unclean and not good for those wth asthma or allergies. A room close to us had a dog that yapped at all hours. Very disturbing. The price you pay puts this hotel in the range of the Ritz Carlton, Four Seasons etc, however it isn't as luxurious or as good at customer service as those hotels. When I checked in I asked to check out late at 2 because my international flight was in the eve. The lady who checked me in said that was fine. However she didn't note it in the system. Keys stopped working at 12 and housekeeping kept asking when we were going to leave. For what I paid I'd much rather have stayed at the Ritz or Four Seasons or Peninsula.
8.0
Alfredo
Very Good
Family with Young Children
08-04-2016
Pros: The location and cleanliness of the place is great.
Cons: The reservation has a check mark for parking and when you get there they hit you with a $45 parking fee. For two cars!!! This was not a good surprise to say the least.
7.9
Barbara
Good
review category group of friends
08-03-2016
Pros: Great location. Super comfy bed! Nice hotel.
Cons:
8.0
Matthew
Very Good
Family with Young Children
07-27-2016
Pros: The size of the room was great!
Cons:
10.0
Jonathan
Exceptional
Business Traveler
07-25-2016
Pros: The size of the room and bathroom is fantastic. Even had a full Bose surround sound system. Room was very clean.
Cons: The door seemed a little thin,I could hear people walking up and down the hall.
10.0
Kathryn
Exceptional
Traveling as Couple
07-22-2016
Pros: Everything was great! Location, staff, hotel, all great!
Cons: Someone else's meal was left in the mini-fridge. Parking was $45 per day.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
07-12-2016
Pros: The location right around the corner from Michigan ave
Cons: Only bad thing no microwave but I understand most of the hotells dont have one in their rooms
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
07-12-2016
Pros: Ideal location close to shopping and restaurants
Cons:
10.0
Verified Hotel Guest
Exceptional
07-11-2016
Pros: Staff was excellent
Cons:
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
07-10-2016
Pros: Dog friendly ..
Cons: NO way is this a 4 1/2 star hotel .. No Pool, no gift shop.. How did they get that rating?
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
07-04-2016
Pros: Excellent value. Large, stylish, clean rooms. In-room Keurig. Top notch beds/linens. Huge bath with separate tub/shower. Attentive service.
Cons: Elevator from street level to lobby was very slow. No morning coffee service in lobby.
10.0
Yoowon
Exceptional
Family with Young Children
06-30-2016
Pros: Location is the best. It was easy to go to downdown. The staff was nice and the room was spacious and perpectly clean!
Cons: The view of my room was not decent. It was just office building..
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
06-26-2016
Pros: Very nice hotel. Clean, friendly staff, plenty of space.
Cons: Location was difficult to find. Better signage is a must!
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2016
Pros: Big room. Good location.
Cons: Room needed some maintenance. Wallpaper peeling on walls. Worn chair at desk. Lobby is on 5th floor. One entrance from Lobby to street was closed (had non functioning elevator). Very slow elevators. No views. Really at best a 4 star hotel.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-13-2016
Pros:
Cons: I would recommend this hotel, but not at its base price.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-02-2016
Pros: I thought the location was near the area we wanted to be. The hotel room were very clean.
Cons: We paid close to $--- for two nights expecting a suite with a terrance instead we got a room that was no where near the room we thought we paid for. I would say the room i paid $--- dollars for was only worth about $--- total in any other room.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
05-25-2016
Pros: Quick and polite staff at check in. Hotel employee was fantastic at helping find local shops and services. Will be back soon!
Cons:
10.0
Becca
Exceptional
Traveling as Couple
05-25-2016
Pros: The bed was exceptionally comfortable. The cold towels in the gym were great.
Cons: No hot tub and very narrow bathtub.
10.0
Verified Hotel Guest
Exceptional
05-17-2016
Pros: Everything was awesome.We loved it...thanks
Cons: No everything was great
10.0
Alex
Exceptional
Solo Traveler
05-16-2016
Pros: Location, quality and value.
Cons:
8.0
Sarah
Very Good
Family with Teens
05-10-2016
Pros: Location
Cons: No
7.9
Jesse
Good
review category group of friends
05-07-2016
Pros: The inside of the hotel was clean and the room was very comfortable.
Cons: The elevators were running very slow and the breakfast seemed of poorer quality than i expected
10.0
Torriaun
Exceptional
Traveling as Couple
04-26-2016
Pros: Everyone and everything was amazing!
Cons: Nope!
10.0
Chris
Exceptional
Solo Traveler
04-26-2016
Pros: From the check in experience to check out my sister and I had such a great stay. The staff was attentive and answered any questions we had.
Cons: They were in the process of remodeling their restaurant so we were not able to enjoy the patio. Also, although they have a reciprocal agreement with 2 other hotels, they didn't have a pool or hot tub.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
04-21-2016
Pros: The employees at the front desk were courteous and extremely helpful.
Cons: The bathroom was dirty and the wallpaper was coming off on 2 of the walls. I expect more from a 4+ hotel.
10.0
Mary
Exceptional
Family with Teens
04-20-2016
Pros: We found the room to be very comfortable and the bathroom was large, the towels were very large and fluffy. We had an excellent view of the Sears Tower and the cityscape. Breakfast was excellent.
Cons:
10.0
Latoya
Exceptional
young couple
04-17-2016
Pros: The bed was nice quite. Staff was friendly. Great view
Cons:
10.0
Rebecca
Exceptional
Solo Traveler
04-13-2016
Pros: I stayed here due tot he special price, the hotel rating and the location. I would stay again even without the special price as I had a very good experience and a great location.
Cons:
9.2
Cameron
Wonderful
young couple
04-06-2016
Pros: The bed was extremely comfortable.
Cons: The view, I was on the 12th floor and my view was of another building, just the side of it.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-05-2016
Pros: The room was great and the staff was very friendly and helpful
Cons: I did not like paying $6.00 fo a can of pop
10.0
Verified Hotel Guest
Exceptional
04-02-2016
Pros: Location was ideal for our trip purpose McDonald's HS All American game. Food, shopping,and sightseeing all within walking distance.
Cons: Nothing
7.9
Prinny79
Good
review category group of friends
03-18-2016
Pros: The room was very spacious! The accommodations had 2 bathrooms (one quite large), foyer, large beautiful terrace with furniture. Plenty of room for us to move around and not feel like it was simply a hotel room, I wanted to move in. the complimentary breakfast that was offered, was nice hot and quick but it can be a bit chaotic to go through the line.
Cons: I felt as if I was bothering most of the staff, 2 staff members at the front desk Craig and Jonathan were quite nice. There wasn't too much eye contact or hello from the rest as I went through, I often said hi to them and they would look up but look back down. I called for the wifi code twice, as it didn't work with my name and room number. I was hung up on once and told that it was my issue the second time, however she offered a code rather than having me continue to try my name. The room was a junior suite with a terrace. Just a few things, they are re-imaging the sign said in the room; I do hope that they fix the lock to the terrace, make the main door to my room feel more secure and fix the medium size tear in the carpet, near the terrace. Also when I looked through my peephole, the other side facing the hall is shattered. Those things will not keep me from staying there again, I actually am booking again but I do hope to see these things upgraded.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
03-02-2016
Pros: Hotel staff were very friendly. The bellhop greeted us by name each time we entered or existed the hotel. We requested an extended check out time and it was approved with no questions asked.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
02-17-2016
Pros: tub and shower. bose surround sound with tv
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
02-16-2016
Pros: Good size room and bathroom
Cons: Had to take elevator to 10th floor, get off and go down hallway, then take another elevator down to 9th floor where our room was.
9.0
Lucinda
Wonderful
Group Traveler
02-16-2016
Pros: Location
Cons:
9.2
Steve
Wonderful
review category group of friends
02-16-2016
Pros:
Cons: Breakfast could have had a meat choice.
7.5
Andrew
Good
young couple
02-16-2016
Pros: I liked how everything was within walking distance to the hotel. We were extremely close to everything we wanted to do. The staff was extremely friendly and helpful answering our questions.
Cons: We could not find this hotel for 30 minutes we kept driving around and around looking for it because it was in such an odd spot. We couldn't get into our room because of faulty keys so we needed a new set. We tried to close the blinds and the rod came flying down when we went to close them. We got up in the morning and due to construction the breakfast rooms were on the 5th floor. We went down and there wasn't breakfast set out or served and nobody knew how breakfast worked so we had to go out and get breakfast. You can only get to every other floor through the elevator so you have to take the stairs to the other floors. Over all our experience sucked and would not recommend this to anyone.
10.0
Darryl
Exceptional
solo traveller
01-17-2016
Pros: Everything
Cons: No complaints
8.8
Jennifer
Excellent
family with young children
01-03-2016
Pros: Location is perfect for access to the Mag Mile and Navy Pier. Beds are comfortable, bathrooms are spacious, staff are friendly and accommodating. One of my favorite hotels in down town Chicago.
Cons: Restaurant was better when it was under the Conrad's (Hilton's) management. The room next door had fighting and screaming going on late New Year's Eve. Hotel security dealt with it promptly.
10.0
Luz
Exceptional
young couple
12-31-2015
Pros: Close of the hotel there are several transportation to go another places
Cons:
3.0
Verified Hotel Guest
Poor
Group Traveler
12-15-2015
Pros: The location was great and staff was friendly.
Cons: We did not have the type of room we were promised. We had one bed when then told us we'd have have 2. The toilet was broken, the handle kept falling off. The view was of a wall of a building. The thermostat stayed hot. The shower head was broken.
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