The Gwen, A Luxury Collection Hotel, Chicago

AAA Inspector Rating
8.7
Excellent
130 Guest Ratings
521 N Rush St
Chicago, IL 60611- Map It
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Photos
X
AAA Inspector Rating Details (scale 1-5)
4.4
Overall
Room4.4
Bath4.1
Public Areas4.7
AAA Inspector Notes
This hotel features a lavish lobby with a chic lounge and plenty of elegant soft seating areas. All guest units have first-class linen bedding, plush-top beds and a surround-sound stereo system. Smoke free premises. 311 units. 16 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct Grand Ave. Located on the Magnificent Mile. 521 N Rush St 60611. Station: Grand.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Parking
valet only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, high-speed Internet, wireless Internet, safes. Some: coffeemakers.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 130 guests
Showing reviews 1 - 5 of 50
9.2
Anonymous
Wonderful
08-12-2017
Overall had great experience in...
Pros: Huge t.v. nice terrace.. Great location.. Beautiful artsy decor.. Great size bathroom..
Cons: I upgraded my room before my reservation was locked in and received confirmation for the upgrade however when I got there I was given the single bed that was originally booked.. I wasn't able to switch to my reserved room because they were sold out.. They did offer a roll a way bed at no cost though.. Also when traveling gps it routes you underground to get to parking area but the signal dies underground so you get lost.. Need additional signage..
9.6
Anonymous
Exceptional
07-25-2017
Very nice and clean. Great...
Pros: The staff who helped us was very nice. The facility was very clean and the bed was comfortable. It was close to everything.
Cons: When we got there, they said that they don't have the room I reserved (a room with two full beds) through booking.com and they said that even though I reserved the room that doesn't mean that I can get it. It just means that they guarantee a room but which room will it be depends on the hotel situation. So we goy a king bed room with an extra side bed snd they gave us free breakfast.
10.0
Anonymous
Exceptional
07-11-2017
Must stay here.
Pros: Great service and beautiful room. Liked the Molton Brown complimentary toiletries.
Cons: Nothing
9.6
Anonymous
Exceptional
06-26-2017
Loved this place
Pros: The location was great and staff was wonderful
Cons: I didnt like that the parking garage and hotel didnt have a deal together like they originally said.
10.0
Anonymous
Exceptional
02-24-2017
Exceptional
Pros: Beautiful property!!! We stayed in a brand newly renovated room. It was gorgeous! Love the location. Restaurant/bar is fantastic. Can't wait to return.
Cons:
Showing reviews 1 - 5 of 50