The James Chicago

AAA Inspector Rating
55 E Ontario St
Chicago, IL 60611- Map It
AAA Inspector Rating Details (scale 1-5)
3.6
Overall
Room3.6
Bath3.7
Public Areas3.5
AAA Inspector Notes
This stylish hotel has a hip, upscale and award-winning steakhouse. All of the rooms have ample space and feature oversize flat-panel TVs, luxurious white-linen bedding and an in-room bar. There are also 26 family-oriented, media guest units with projectors and large cushions for families to lounge on and watch movies in the privacy of their own room. Smoke free premises. 297 units. 17 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Hotel
Location
Just w of N Michigan Ave. 55 E Ontario St 60611. Station: Grand.
Parking
valet only.
Dining & Entertainment
full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes.
Sports & Recreation
bicycles, health club, spa.
Guest Services
valet laundry, room service.
Terms
N, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 195 guests
Showing reviews 1 - 5 of 50
5.0
Bruce
Fair
Traveling as Couple
02-16-2018
Pros: Location
Cons: Our room smelled horrible. We were in a hurry to get to a reservation when we checked in so we didn't have time to change rooms. When we returned at 1:00 a.m. the stench was even worse. turns out it was vomit from the night before not cleaned properly
8.0
Verified Hotel Guest
Very Good
Senior Traveler
02-16-2018
Pros: location was perfect, toiletries were 5 star!!!!
Cons: the lobby was shabby--low slung sofas were tired and old--like me, haha. Actually I needed two staff members to help me out of the bean bag style davenports. This was really a tired 4 star hotel, not an upscale 4.5 star hotel.
9.0
John
Wonderful
Traveling as Couple
02-16-2018
Pros: Location is perfect for exploring downtown Chicago. We were able to walk to all the shopping, eating, and drinking spots we cared to visit.
Cons: The only downfall was the noise. The 4th floor room was pretty loud. However being right in the heart of downtown it can be understood.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
02-16-2018
Pros: Great location near the Magnificent Mile, nice rooms with a mini-fridge, flat screen TV, and a little nook with a desk. The digital climate control was also nice. Set it on one temperature and forget about it. Free coffee and bottled water in room.
Cons: No light next to the full length mirror, no lamp on the bedside table. Shower drain was slow, and the double beds are to small for two adults to sleep comfortably. Ice had to be delivered, there was no ice machine available to hotel guests.
10.0
Mark
Exceptional
Business Traveler
02-16-2018
Pros: The check in was fast, they had great bottled water in the room, the location was very good and the room was clean.
Cons: The A/C was pretty loud
Showing reviews 1 - 5 of 50