Situated a building designed by architect Mies van der Rohe, this hotel offers palatial common areas. Rooms have lavish beds with superb linens, 55-inch flat-panel HDTVs and oversize desks . Guest bathrooms feature luxurious granite, marble and travertine accents as well as an elegant rainfall shower and a separate soaking tub.
Smoke free premises. 316 units, some two bedrooms. 52 stories, interior corridors. Accessibility (Call).
valet laundry, room service, area transportation-within 2 mi.
Terms
cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Exceptional
Based on Ratings from 503 guests
Showing reviews 1 - 5 of 50
10.0
Saoud
Exceptional
solo traveller
09-28-2016
Pros: Love Everything in that hotel
Cons:
9.6
Basil
Exceptional
mature couple
09-27-2016
Pros: Staff fantastic. Room and view great. Privacy and lack of interference while in room excellent. We called staff ghost staff as everything in room kept perfect but we were never interrupted in room.
Cons: Nothing ,happy to return.
10.0
Wafa
Exceptional
family with young children
09-25-2016
Pros: Simply.. Everything!!
This hotel is stunning, high ending ,professional employees.
Location is perfect & central.
Highly recommended
Cons: Nothing
10.0
Anonymous
Exceptional
young couple
09-20-2016
Pros: Everything was superb! Food, decor, friendliness of staff, etc!
Cons: Loved everything!
10.0
Ayman
Exceptional
mature couple
09-18-2016
Pros: Every thing
Cons: Nothing
9.2
Aahzz
Wonderful
review category group of friends
09-17-2016
Pros: The most professional and class staff I've ever dealt with. The rooms are very elegant. The location is fab
Cons: I was on the 10th floor, and found it difficult to sleep due to the constant siren noises one would hear 24/7 in Chicago. The bathroom needs to be more private as the sliding door does not shut completely.
10.0
Nancy
Exceptional
solo traveller
09-16-2016
Pros: the bathroom was great, and the lighting in the very spacious room was great. Lighting is usually such an issue - and I loved having the night lights.
Cons: nothing
10.0
Richard
Exceptional
solo traveller
09-15-2016
Pros: The bed was great, but I loved the shower.
Cons: Nothing all great.
10.0
Dora
Exceptional
young couple
09-06-2016
Pros: The room is elegantly decorated with everything thought out down to the minute detail. The bed is comfortable and service impeccable!
Cons: Nothing
6.7
Augusto
Pleasant
young couple
09-06-2016
Pros: Location. Price
Cons: The cleaning staff. Concierge as well. Not too friendly. No eye contact and acknowledgement that your waiting to talk to someone.
10.0
Mohammed
Exceptional
young couple
09-05-2016
Pros: very nice view
Cons:
10.0
William
Exceptional
young couple
09-05-2016
Pros:
Cons: One day they did not make our bed or change the towels
9.2
Suzanne
Wonderful
solo traveller
09-05-2016
Pros: Everything was very comfortable and I felt at home. Staff was very accommodating. I especially appreciated the bath ammenities and nespresso coffee in the room.
Cons: There is not much you can do about the location but arriving at the hotel was a bit confusing. The entrance was not obvious and there is an office building entrance not clearly marked.
10.0
Sara
Exceptional
family with older children
08-29-2016
Pros: Luxurious bathroom- extra deep and long tub, magic glass walls, large space
Cons:
9.2
Michelle
Wonderful
mature couple
08-11-2016
Pros: Great location and facilities
Cons: Breakfast in Club lounge was the same each day, buffet wasn't always topped up thus empty or lack of food on occasions. Certain staff not very good at clearing used plates etc. Away and re setting tables.
9.6
Gordon
Exceptional
solo traveller
08-10-2016
Pros: The room is silent and the bed is very comfortable. Public areas are attractive. The gym is exceptional in terms of equipment and view. Spa also very impressive.
Cons: Room service menu is stupid expensive. I requested late checkout and at first was told no, then by begging was given till 1pm. This was on a Sunday...can't imagine so many people were checking in on Sunday afternoon?
9.6
David
Exceptional
family with older children
08-09-2016
Pros: The place is luxurious. The detail to making your stay in the room is impeccable. So much thought as to lighting, air, amenities , design, look and comfort.
Cons: Wished we had a room on the "water"side, that has truly stunning views.
9.6
Suzanne
Exceptional
mature couple
08-02-2016
Pros: Excellent hotel , great location , very efficient friendly staff nothing was too much trouble !
Cons: Very expensive spa treatments !
10.0
Janell
Exceptional
family with older children
07-26-2016
Pros: Lobby was beautiful, rooms very luxurious, elevators stunning and concierge service excellent.
Cons: $50.00 per night charge for a roll away seemed a little excessive. The rooms had 2 doubles, not two queens so felt we needed 3 beds for 3 women - all family, but still. . .
9.6
Burton
Exceptional
mature couple
07-20-2016
Pros: Great accommodations and service.
Cons: Nothing
10.0
Neil
Exceptional
mature couple
07-16-2016
Pros: The staff were great , beautiful rooms , great pool and spa , club rooms gave you lounge access
Cons: Nothing
9.6
Claire
Exceptional
family with older children
07-13-2016
Pros: Great location - loved sitting in the bar watching the river and people go by
Cons:
9.6
Deedra
Exceptional
family with older children
07-11-2016
Pros: The staff is amazing. Truly a hotel you feel at home in. A calm oasis in a busy city. Perfect location.
Cons: The bathrooms lack privacy with glass doors and window looking into the bedroom. Its hard to sleep when someone goes to the bathroom.
10.0
Denys
Exceptional
review category group of friends
07-07-2016
Pros: Superb location, very high quality hotel, Victor the concierge very helpful !!
Cons: Nothing
10.0
Laura
Exceptional
young couple
07-07-2016
Pros: Everything was amazing! The hotel was immaculate and the room spectacular. The service was excellent from start to finish.
Cons:
7.9
Tash
Good
mature couple
07-03-2016
Pros: Great gym and hotel decor beautiful
Cons: Towels looked scruffy, one even had a hole in it!
10.0
David
Exceptional
mature couple
07-01-2016
Pros: Most everything
Cons: Turn down service was much too early. Should be done when out for dinner.
6.3
Leo
Pleasant
solo traveller
06-19-2016
Pros: Service good
Cons: Beds too soft
10.0
Jim
Exceptional
solo traveller
06-18-2016
Pros: Staff extremely friendly and helpful. Wonderful location. Spacious bar with beautiful views over the Michigan River. Ultra contemporary and well designed bedroom.
Cons: Nothing
9.6
Rohit
Exceptional
mature couple
06-15-2016
Pros: Fantastic spa the therapists were extremely knowledgeable and experienced. Worth taking up some treatments.
Hotel was in a fab location able to walk to most destinations and restaurants and bars.
The staff were very polite, helpful and tended to our needs.
Cons:
9.2
Philippe
Wonderful
solo traveller
06-10-2016
Pros: spa en club level
Cons: entree
10.0
Anonymous
Exceptional
mature couple
06-07-2016
Pros: This is a world class facility with a staff that is without a superior.
Cons: If we could have stayed longer.
10.0
Mary
Exceptional
review category group of friends
06-03-2016
Pros: Very comfortable spacious room that was extremely clean and well equipped.
Cons:
9.6
Jacqueline
Exceptional
review category group of friends
06-01-2016
Pros:
Cons: I loved it, but it was a bit too expensive. I could only afford it because I was sharing a room with a friend.
9.6
Ana
Exceptional
young couple
05-31-2016
Pros: Although you can't tell from the outside, the rooms at this hotel are gorgeous!
We told the person checking us in that it was our 10-year wedding anniversary, and he sent up a complimentary bottle of champagne to our room. I don't drink, but we really appreciated the gesture.
The housekeeping staff did a fantastic job each day. Our toiletries were perfectly arranged for us in the evenings. We were VERY impressed.
Cons: Would have loved to have known about the complimentary house car earlier on and been able to use it. Would have been the cherry on top when we went out on our anniversary dinner.
9.6
Kevin
Exceptional
mature couple
05-26-2016
Pros: Excellent hotel
Cons:
9.6
Ziad
Exceptional
mature couple
05-24-2016
Pros: The excellent treatment of hotel staff
Cons: Everything was super
9.2
Anonymous
Wonderful
review category group of friends
05-24-2016
Pros: Staff is wonderful and very attentive. Excellent breakfast and snacks. Great spa and fitness facilities
Cons: a few more towels in the room.
9.6
Vicente
Exceptional
mature couple
05-23-2016
Pros: The location, the staff perfetion at al levels, the histoey of the building, the room size and comfort
Cons: The cleanliness was almost perfect but for a dark rim at the pool walls water level.
The room needed a few more shelves or drawers for clothes for medium or long stays.
10.0
Khalid
Exceptional
family with young children
05-23-2016
Pros: Location
Cons:
9.2
Anonymous
Wonderful
young couple
05-21-2016
Pros:
Cons: A couple of the staff were quite rude.
10.0
Manal
Exceptional
solo traveller
05-19-2016
Pros: Great location and safe area. Loved the club room
Cons:
10.0
Chad
Exceptional
young couple
05-19-2016
Pros: We felt like a King and Queen. This was a very special trip for us and we stretched our budget but it was worth every penny. The location was perfect and the room was spectacular.
Cons: Obviously with any hotel you wish that it wasn't as expensive. We did spend a lot but at least the hotel felt like it was worth the money. My wife truly felt like a queen and thats what we were going for. I honestly can't think of anything I wish they would have done better.
9.6
Karen
Exceptional
mature couple
05-17-2016
Pros: Spa was amazing, room was large for downtown hotel
Cons:
10.0
Jean-dominique
Exceptional
young couple
05-10-2016
Pros: Great place, beautiful and spacious room (even for a basic room). The pool is also really nice and the gym is a real gym! Everything was just perfect!
Cons: Breakfast was ok, a bit overpriced for what it is.
10.0
Iara
Exceptional
mature couple
04-29-2016
Pros: the bathroom was marvellous.
Cons: nothing
8.8
Vasil
Excellent
solo traveller
04-25-2016
Pros: Very upscale hotel, beautiful facilities, giant room, everything is very comfortable.
Cons: The decor is a bit bland- no color or character here, so it feels a bit like a chain hotel. The staff are nice if a bit pretentious, which I find unnecessary.
10.0
Mattk
Exceptional
young couple
04-21-2016
Pros: The spa, the staff, the room everything!
Cons: NOTHING!
10.0
Tutty
Exceptional
solo traveller
03-27-2016
Pros: Perfect hospitality
Cons: None
10.0
Samantha
Exceptional
review category group of friends
03-27-2016
Pros: Without question, the BEST serivce I have ever experienced at a hotel. The staff is attentive, genuine and really seem to care about each and every guest. No detail is overlooked and they are constantly making sure every little thing is perfect. I cannot wait to stay here again!
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