The Willows Hotel Chicago

AAA Inspector Rating
8.7
Excellent
447 Guest Ratings
555 W Surf St
Chicago, IL 60657- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
2.6
Overall
Room2.7
Bath2.4
Public Areas2.6
AAA Inspector Notes
This classy hotel features a variety of guest room sizes, which range from large rooms with two beds to the more cozy queen-bedded option. The parking lot is one half block away from the hotel. If you want to see the Chicago lakefront during your stay, it is just a few blocks away from the hotel. Smoke free premises. 55 units. 4 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Historic Boutique Hotel
Location
Just e of Broadway St; just n of Diversey Pkwy. Located in a residential area. 555 W Surf St 60657. Station: Diversey.
Parking
on-site (fee).
Dining & Entertainment
nearby.
Room Amenities
refrigerators, pay movies, wireless Internet.
Guest Services
valet laundry.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 447 guests
Showing reviews 1 - 5 of 50
9.8
Verified AAA Guest
Exceptional
Couple
10-02-2017
Cozy and charming small hotel in the midst of a thriving neighborhood. This is a 100 year old establishment so the charm is wonderful. Very clean, attentive staff, and comfortable.
Pros: Lovely building, continental breakfast is great, coffee all the time and water pitchers ready with ice cold water. Room was comfortable. Had 2 king (maybe queen) size beds and lots of room to spread out. In room refrigerator and an honor system with the room goodies. Love the bathrobe they provided. Staff was friendly and helpful. Had nearby parking (extra) with in and out privileges. Loved the location and the neighborhood.
Cons: Would have been nice to have more shelving in the bathroom -- but, it is a 100 year old building. My husband would have liked a couch. The air conditioner was a little noisy. But would recommend this hotel to anyone (caveat: if people need efficient, bland hotel chains they would probably not like this -- and they would be missing out).
7.0
Keven
Good
Family with Teens
12-15-2017
Pros: Location and staff
Cons: Room could be updated. Was not happy with the large cockroach in the room!
4.0
Verified Hotel Guest
Disappointing
Traveling as Couple
12-15-2017
Pros: Consistant service and room quality. . Free breakfast.
Cons: Bathroom sink in compact room is too small. Glass shelf over sink makes sink barely usable. Poor water pressure. Soap and shampoo provided are very poor quality.
9.0
Tim
Wonderful
12-15-2017
Pros: Great location...close to Wrigley Field! The staff was very friendly and the beds very comfortable.
Cons:
10.0
Sharon
Exceptional
Business Traveler
12-15-2017
Pros: The location and charm
Cons:
Showing reviews 1 - 5 of 50