Extended Stay America-Chicago O'Hare

AAA Inspector Rating
1201 E Touhy Ave
Des Plaines, IL 60018- Map It
AAA Inspector Rating Details (scale 1-5)
2.1
Overall
Room2.2
Bath2.1
Public Areas2.1
AAA Inspector Notes
While all rooms at this long-term stay hotel have kitchens, guests must request kitchen utensils at the front desk, where they are available at no charge. A recliner is offered in all guest units. 122 efficiencies. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Extended Stay Hotel
Location
SR 72 (Higgins Rd), 0.6 mi w of US 12/45 (Mannheim Rd). 1201 E Touhy Ave 60018.
Room Amenities
refrigerators, microwaves, wireless Internet.
Guest Services
coin laundry.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 735 guests
Showing reviews 1 - 5 of 50
8.8
Syed
Excellent
family with young children
04-18-2018
Fabulous
Pros:
Cons:
3.3
Orçun
Poor
review category group of friends
04-15-2018
One of my worst hotel...
Pros: Nothing at all. I am a very frequent traveller and this was the worst hotel experience I ever had. First of all, chek-in process was awful. The manager was so rude. The only good thing about the hotel is the free shuttle but most of the hotels near the airport have free shuttle service anyway.
Cons: It has the rudest manager ever. The rooms are ok but not worth the value at all. It's too expensive for a hotel near airport. They say breakfast is included but it's just a snack cake and coffee. When I was in the room, the an alarm started and when I called the reception to ask about it, I got no answer. I would just say, stay away from this hotel and just pick another one nearby.
4.6
Isaac
Disappointing
solo traveller
04-15-2018
Never again.
Pros: I thought the price until I stayed here.
Cons: 3 hours messing with the AC to get it to work. No one onsite to assist. Did give option at 11pm to change rooms. Bathtub finish was coming off in multiple area's. Bed was hard as a rock and the pillows were the cheapest most uncomfortable I have ever slept on. 2 facilities on property which was confusing for check in. Requested early check in and when I arrived they said it would be an additional $25. If I paid this I could get a room right away. When I stated I requested early check in then the response was "all rooms are still being cleaned." Place is a joke.
6.7
Majed
Pleasant
solo traveller
04-15-2018
Wasn’t good,
Pros: Nothing
Cons: Staff was rude with customers, her name was Jamika
1.0
Jacob
Very Poor
04-13-2018
Pros: Nothing
Cons: I did not like anything about this hotel. The staff could barely speak English and the room had mold all over in the bathroom. The breakfast was supposed to be a full free breakfast and it was a grab-and-go with only a few things.
Showing reviews 1 - 5 of 50