Extended Stay America-Chicago O'Hare

AAA Inspector Rating
1201 E Touhy Ave
Des Plaines, IL 60018- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
2.1
Overall
Room2.2
Bath2.1
Public Areas2.1
AAA Inspector Notes
While all rooms at this long-term stay hotel have kitchens, guests must request kitchen utensils at the front desk, where they are available at no charge. A recliner is offered in all guest units. 124 efficiencies. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Extended Stay Hotel
Location
SR 72 (Higgins Rd), 0.6 mi w of US 12/45 (Mannheim Rd). 1201 E Touhy Ave 60018.
Room Amenities
refrigerators, microwaves, wireless Internet.
Guest Services
coin laundry.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 254 guests
Showing reviews 1 - 5 of 50
1.0
Anonymous
Very Poor
08-11-2017
when I asked about the advertised gym membership to a local gym they didn't know what I was talking about. Breakfast was a joke. Old fruit and squished muffins with watery coffee. No business center so when I needed things printed out depending on who was at the front desk I could get that done. I was told the printer was broken twice. "We only print PDFs". "Sure what do you need printed. The air conditioning broke my last night. The shower curtain reeked of mildew.
Pros: It had a bed.
Cons: The staff was rude and the "free" internet was slow. You had to pay for faster speeds. RIDICULOUS!
8.0
Anonymous
Very Good
08-11-2017
Pros: Room was nice. Desk staff was great! Very nice bathroom and kitchenette
Cons: No ice maker in hotel. Breakfast was mediocre, apples only, no bananas or oranges. Not much in the way of food choices either. There were no plates, glasses or utensils in room. Desk clerk did warn us about that. We met the crankiest maid ever :(
3.0
Anonymous
Poor
08-11-2017
Pros: Location
Cons: most of the staff were very rude and unfriendly. They were unwilling to help or tell you even what you needed to know about the hotel. The rooms were disgusting! The breakfast was a disgrace. And the reliability of a shuttle is a joke!!
7.0
Anonymous
Good
08-11-2017
Pros: Front desk staff were very helpful and smiley. Actually I was concerning but I have not faced with any trouble unlike some of the comments came from other visitors, price and performance rate was very good for me and for my family.
Cons: Hair dryer in my room#226 was out of service and we could not use it.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Location to airport
Cons: I was given a SMOKING room even though I booked a NON Smoking Room and NON smoking was itemized as an amenity. I was starting a 4 day trip the next day and I have been VERY sick the entire trip. And there's soooo much more! !!
Showing reviews 1 - 5 of 50