Holiday Inn Express Chicago Downers Grove

AAA Inspector Rating
8.7
Very Good
28 Guest Ratings
3031 Finley Rd
Downers Grove, IL 60515- Map It
Photos
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AAA Inspector Notes
This hotel features a distinctive sunken lobby with a variety of soft seating options. Most guest rooms are large and equipped with elegant white bedding and a spacious work desk. Smoke free premises. 121 units. 3 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-355 exit Butterfield Rd (SR 56), just e. Located in a busy commercial area. 3031 Finley Rd 60515.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
exercise room.
Guest Services
valet laundry.
Terms
N, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 28 guests
Showing reviews 1 - 5 of 24
5.8
Fazlullah
Okay
review category group of friends
08-02-2016
Pros: Breakfast was good
Cons: Housekeeping was poor
2.9
Anonymous
Poor
mature couple
07-21-2016
Pros:
Cons: I was very disappointed in this hotel. First the bed in my room didn't look like the sheets were even changed, they were so wrinkled especially the pillow cases and they had black marks on them from something like mascara to make things worse I found a couple of hairs on the sheet also. In the bathroom the towels which I assumed were clean were not. After I had wrapped a towel around my hair to dry it I discovered a black pubic hair in the towel, not mine I am a blonde and there were long strands of dark hair on the tile in the shower too. How gross. The toilet was such a small toilet and didn't look very clean inside the bowl. Also the wood underneath the sink in the bathroom was falling off on one side where the TP rolls hang. Is the staff too lazy to report this to maintenance when they are supposed to be cleaning the room. Not much in amenities only two plastic cups in the room none in the bathroom and two very small wastebaskets in the room also. Usually you get a larger basket in the room to put your trash in but not here. Two mornings in a row I went out past the front desk around 11:30 and there were several (like 5 of them) employees sitting in the chairs and just chatting. I don't know if they were waiting to start their work shift or what but that many people just lounging around the front desk like that is not a good look. I was going to complain about all of this when I was leaving but the person behind the desk didn't even look up to acknowledge me and besides I didn't feel like complaining with the staff all lounging there in front of me. I must say when I checked in in the evening whomever the gal was behind the desk was so nice and friendly but that is the only good thing I can say about this place. For the price I paid I was sorely disappointed and will never be staying at this place again.
10.0
Charles
Exceptional
07-20-2016
Pros: Location and Price....very comfortable bad
Cons:
7.1
David
Good
mature couple
07-07-2016
Pros: Free breakfast / price/ clean
Cons: The lady staffing the kitchen could not keep it stocked with food Had to wait both days!!
8.3
Nancy
Very Good
family with older children
06-28-2016
Pros: The mattress and pillows were really, really comfortable! The pancake machine was amazing and highly entertaining for a number of us who haven't experienced this device. A nice variety on the in-house breakfast buffet and the staff members were friendly and accommodating.
Cons: Would have liked a little more lighting, but it was generally acceptable. Possibly a small room refrigerator to accommodate bottles of water or soda or maybe even leftovers, however, I don't consider lack of either of these items major flaws!
Showing reviews 1 - 5 of 24