SpringHill Suites by Marriott Chicago Elmhurst/Oakbrook Area

AAA Inspector Rating

8.7

Excellent

108 Guest Ratings

410 W Lake St

Elmhurst, IL 60126- Map It

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AAA Inspector Rating Details (scale 1-5)

3.3

Overall

Room3.5

Bath3.2

Public Areas3.1

AAA Inspector Notes

This hotel offers large guest rooms with a fashionable design, pull-out sofa bed and a conversationally grouped sofa seating area. All rooms also are equipped with enhanced, plush-top mattresses. Smoke free premises. 128 units. 6 stories, interior corridors. Accessibility (Call).

More about Elmhurst, IL More Hotels in Elmhurst, IL

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

I-290 exit 12 (York Rd), just w on US 20 (Lake St). Located in a commercial area. 410 W Lake St 60126.

AAA Benefit

Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!

Pool

heated indoor.

Dining & Entertainment

nearby.

Room Amenities

refrigerators, microwaves, coffeemakers, pay movies, wireless Internet.

Sports & Recreation

exercise room.

Guest Services

valet and coin laundry.

Guest Ratings

OVERALL GUEST SCORE

Excellent

Based on Ratings from 108 guests

Showing reviews 1 - 5 of 50

10.0

Anonymous

Exceptional

08-11-2017

Pros: Everything. Well done!

Cons: Nothing. Great service too. Thanks so much. We will return and tell our friends.

8.0

Anonymous

Very Good

08-11-2017

Pros: Desk staff very pleasant & helpful

Cons: Battery in remote deadCouldnt get in room coffee pot not to wee all over no matter what Id try

10.0

Anonymous

Exceptional

08-11-2017

Pros: Clean hotel with great rooms and good continental breakfast

Cons: Bed was slightly too soft

9.0

Anonymous

Wonderful

08-11-2017

Pros: Quality and price

Cons: No

8.0

Anonymous

Very Good

08-11-2017

Pros: The staff was excellent.

Cons: Only 1 TV and no door between the salon & bedroom areas.

9.0

Anonymous

Wonderful

08-11-2017

Pros: location, tidy room, quality linen and towels, decor, good temperature control, nice layout, value, plenty of parking.

Cons: breakfast was decent but didn't include any meat (bacon, sausage, etc) on the breakfast bar. Please include some animal protein.

9.0

Anonymous

Wonderful

08-11-2017

Pros: Staff was excellent rooms where clean and comfortable

Cons: I would of loved it more if it had a kitchen in the room

10.0

Anonymous

Exceptional

08-11-2017

Pros: Breakfast was awesome!

Cons: Everything was great! No complaints.

10.0

Anonymous

Exceptional

08-11-2017

Pros: Location and price

Cons:

10.0

Anonymous

Exceptional

08-11-2017

Pros: Suite style rooms, microwave, refrigerator, great breakfast choices!

Cons: Water pressure is SO high, it almost hurts to shower!

10.0

Anonymous

Exceptional

08-11-2017

Pros: Nice and clean. Complimentary breakfast is a bonus. Walls are insulated well, you won't hear your neighbors. Our room was right next to the elevator and we didn't have a problem with noise. Hotel also located right off highway which made commutes easy.

Cons: Hotel is rather far from downtown Chicago and all the other places we wanted to go. Traffic getting too and from this hotel just makes it seem that much farther but we would rather stay in a nice, clean, and safe neighborhood so this is a compromise.

8.0

Anonymous

Very Good

08-11-2017

Pros:

Cons: Air Conditioning system was loud

10.0

Anonymous

Exceptional

08-11-2017

Pros: Clean room, good breakfast, staff was very friendly. Overall very pleased with staying at this hotel.

Cons:

10.0

Anonymous

Exceptional

08-11-2017

Pros: I liked it's cleanliness and that it was a suite. Very welcoming and inviting.

Cons: Not at all. Everything was spot on.

6.0

Anonymous

Pleasant

08-11-2017

Pros: Brekfast in the morning was awesome

Cons: Carpet in room are not good. Rooms are very small. Bathroom is also very small.

10.0

Anonymous

Exceptional

08-11-2017

Pros: Clean rooms, friendly staff,

Cons: Nothing

9.0

Anonymous

Wonderful

08-11-2017

Pros: The breakfast was fantastic with lots of choices and quality selections.

Cons:

7.0

Anonymous

Good

08-11-2017

Pros: We like the breakfast, more variety than some places. Good staff watching it as well.

Cons: Our room was not cleaned. No phone in pool area-safety issue.

8.0

Anonymous

Very Good

08-11-2017

Pros: Nice staff, refrigerator and microwave, excellent breakfast choices.

Cons: Bathroom is small and showers are awful. Water pressure is so high it hurts, the shower curtain blows in on you the whole time, and too much humidity in the room.

8.0

Anonymous

Very Good

08-11-2017

Pros: Spacious, well-appointed room

Cons: Huge number of unruly kids in halls and public areas

9.0

Anonymous

Wonderful

08-11-2017

Pros: Clean and modern

Cons: No

5.0

Anonymous

Fair

08-11-2017

Pros: Breakfast

Cons: No hot tub

10.0

Anonymous

Exceptional

08-11-2017

Pros: The scramble eggs at breakfast are real, not soppy wet powdered add water junk. The STAFF is always great! Cold beer available, popcorn i the evening to greet you at the door. The room is exactly as pictured and described. WIFI in room-excellent for biz.

Cons: I couldn't stay longer or be there enough during my time in the area - not enough time to relax at hotel, because it is a relaxing place. GOT TO FITZ pub on Addison not far away, great place for food and drink! Local real people.

10.0

Anonymous

Exceptional

08-11-2017

Pros: It was all good!

Cons:

10.0

Anonymous

Exceptional

08-11-2017

Pros: Single female, traveling alone - this hotel was in a safe location and I felt very safe within the hotel. Convenient location. The room was very comfortable. I asked for local restaurants, very easy to get to and a variety within driving distance.

Cons:

10.0

Anonymous

Exceptional

08-11-2017

Pros: Great breakfast, clean rooms, quiet.

Cons:

7.9

Anonymous

Good

01-23-2016

Good

Pros: Went above expectations returning my wife's yeti cup that got left behind.

Cons:

10.0

Anonymous

Exceptional

09-07-2015

I stay @ the SpringHlll...

Pros: Convenience to my meeting location & level of service receive d @ the hotel

Cons:

9.2

Anonymous

Wonderful

06-19-2017

Superb

Pros:

Cons:

7.5

Anonymous

Good

06-19-2017

Good

Pros:

Cons:

10.0

Anonymous

Exceptional

06-07-2017

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

05-10-2017

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

11-21-2016

Exceptional

Pros:

Cons:

9.6

Anonymous

Exceptional

08-23-2016

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

02-06-2016

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

09-21-2015

Exceptional

Pros:

Cons:

5.4

Anonymous

Fair

08-10-2017

Okay stay but definitely not...

Pros: Room was spacious

Cons: The hotel is multuple levels high, the breakfast area was too small for a hotel that size. The hotel was sold out so breakfast and pool was very crowded. There was a birthday party going on in the lobby and loud. We used thebsofa sleeper the blankets had hairs on them and matress was very uncomfortable.

7.5

Anonymous

Good

08-08-2017

Good

Pros: Room set up of shower separate from sink and space in the room

Cons: Lack of outlets

9.6

Anonymous

Exceptional

07-31-2017

Exceptional

Pros: Big room very clean

Cons: Maybe a little more variety at breakfast

9.2

Anonymous

Wonderful

07-28-2017

I would stay there again.

Pros: Good choice at breakfast, comfortable bed, clean, accessible

Cons: you could hear the neighbors through the walls and they were not being loud

7.5

Anonymous

Good

07-26-2017

Good

Pros: Breakfast was tasty. Facilities were in good shape. Staff were accommodating.

Cons: Stayed there 2 nights. The first night there must have been a school trip booked because there were about 50 tweenagers running throughout the property and properly trashing it. Doors slamming everywhere, loud laughing and yelling, the pool was mayhem. Then next night they were gone but the effects of the day before where still visible.

7.9

Anonymous

Good

07-25-2017

Very nice, but many problems...

Pros: Very interesting room set up. Nothing i had ever seen before. Cute kitchenette. Very powerful shower. King bed was super comfortable. A/C worked great. Great deal for the area.

Cons: The numbers on this property are a bit inflated, even though it is a good place to stay. Lets get started...as I checked in, I was not charged the price that was quoted on booking.com. I was charged $55 less. I decided not to say anything to see what would happen since this is not occurred before. More on this later...The rooms are very nice, but the setup is very strange. The door to the bathroom is so large and heavy that you cannot get in or out of the bathroom well. I smashed my foot with the door the first time I used it.Next door issue, when you have the pull-out couch ready for someone to sleep on it, it blocks the door to get into the room. Also, even though the kitchenette is nice... Since it is a sweet I would expect more sink room. This had a single sink with very small area. We were trying to get ready for a wedding and it was quite difficult.Staff leave their carts in the middle of the hall, instead of pulling them to the side so you can walk by. I have been on several cruises, and the staff is very accommodating in the Halls. Not the case here.Now on to breakfast. The site listed very good breakfast. While the quality of the food was overall very good, the eggs tasted fake, and no amount of cheddar cheese, salsa, and spinach was going to change that. As hard as the young ladies were working, they could not keep up with the crowd. Because of the quality of the breakfast, more customers used the service. This in turn, made breakfast very crowded, noisy, and very chaotic. A conference room was opened for extra breakfast seating. There was only two waffle makers for an extravagant number of people. And because the hotel is very reasonably priced, it seemed that it was a good choice for younger families. This means lots of screaming, yelling, and unattended children.I do want to stress though that except for the eggs, the food was very high quality.Now for check out.

10.0

Anonymous

Exceptional

07-25-2017

Exceptional

Pros: The staff was very friendly

Cons:

8.3

Anonymous

Very Good

07-23-2017

Good deal for the price

Pros: The hotel is updated and the decor is clean and colorful. The pool is good sized and has a 6 foot deep end. The beds were comfortable with plenty of extra pillows amd blankets. The temperature control was a thermostat on the wall.

Cons: 1 of 2 rooms when we first walked in smelled like an ash tray. It was nauseating. When we went to the front desk to report and change rooms, his main concern was that the beds were still made so they could rent it right away without a maid needing to go up. This is a non smoking facility.

9.2

Anonymous

Wonderful

07-15-2017

Superb

Pros: Everything was OK

Cons: The bathroom in the lobby was nasty

9.2

Anonymous

Wonderful

07-07-2017

Great Weekend Stay!

Pros: Location was great! Close by to everything in Chicago. Breakfast was equally great as well. As for the rooms, they were exceptionally clean and the beds were pretty comfortable. Check in and check out process were quick and easy. Really appreciated the help I was offered by staff to help carry one of my many bags up to my room!

Cons: Wifi could be a bit better, but other than that everything was honestly great.

4.0

Anonymous

Disappointing

05-16-2017

I didn't stay no working...

Pros:

Cons: The fact that I had already paid for the room when I asked about the pool, I was then informed it wasn't working! The whole purpose of the trip... Her customer service was trash! Then I had to spend more money on another hotel room with a working pool!! I have to wait 3-5 business day to get my money refunded.

8.3

Anonymous

Very Good

05-14-2017

Very nice Place to stay

Pros: Very clean, exactly what I expected. Comfortable beds. I'll be visiting this hotel again. The breakfast was very good

Cons: The pool water had a lot of chlorine in it which will hurt your eyes. Dont swim in the pool

7.5

Anonymous

Good

04-18-2017

Pros and Cons

Pros: Nice price. Great lobby for family gatherings

Cons: The pool smelled of moldy towels and urine. You cannot wash up in the morning without turning on a light and waking everyone else.

6.3

Anonymous

Pleasant

03-16-2017

Pleasant

Pros: There was plenty of space in the room and the lobby. The breakfast variety was fair.

Cons: The pool area was very poor. There wasn't enough light - only half of the pool area was lit. The deep end and far corner had no lights at all. The temp control in the pool area was regulated so both nights everything inside the pool area was soaked with dew, water droplets were dropping from everything and it was foggy in the room. Plus, the floor was covered in lots of areas with green slime. Also, the front desk staff was not very attentive. I stood at front desk in front of three staff members for five minutes before one acknowledged me.

Showing reviews 1 - 5 of 50