Best Western Designer Inn & Suites

AAA Inspector Rating
8.7
Very Good
173 Guest Ratings
9923 US Rt 20 W
Galena, IL 61036- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
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AAA Inspector Notes
The hotel recently completed a total renovation. The rooms are spacious with a seperate seating area and flat-panel televisions. The indoor pool has a connected outdoor section. Smoke free premises. 40 units. 3 stories (no elevator), interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
On US 20, 1 mi e. Located in a quiet residential area. 9923 US Rt 20 W 61036.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
heated outdoor, heated indoor.
Parking
winter plug-ins.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, exercise room.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 173 guests
Showing reviews 1 - 5 of 50
8.3
Elisa
Very Good
family with young children
04-19-2017
Pros: Staff was helpful and friendly.
Cons: The exercise room. The treadmill did not work.
7.9
Anonymous
Good
young couple
04-17-2017
Pros: Lovely staff
Cons: Carpets
8.3
Kathy
Very Good
young couple
04-09-2017
Pros: Room decor was nice. Jucuzzi tub nice! Location nice.
Cons: Need new sheets. Appearance of staff was poor.
6.7
Jerry
Pleasant
family with young children
03-29-2017
Pros: It was clean. It was comfortable and quiet and the breakfast really good.
Cons: The hot tub was not working. I asked the front counter about it and they said at least the was hot water and that the Jets were not working. The lady told me that it had just broke that morning. I was not happy with tone of her response. I asked about possibly even upgrading to a whirlpool room, but was told the price was 154, which was double. I asked if that was the best she could do and she said that was the price. One of the big reasons I book hotels is I really enjoy using the hot tub, but not this time.
8.8
Linda
Excellent
family with young children
03-25-2017
Pros: Very comfortable bed, good variety of breakfast foods. Outside entrance for first floor guests .
Cons: Hot tub under construction, no elevators. No chair in room.
Showing reviews 1 - 5 of 50