An abundance of space with elegant snow-white bedding, oversize flat-screen HDTVs and a conversationally-grouped sofa seating area are offered in all guest rooms at this hotel. A wide variety of outstanding restaurants is just a short walk away.
Smoke free premises. 151 units. 6 stories, interior corridors. Accessibility (Call).
Cons: The options to change the TV to hook up my Apple TV didn't work
10.0
Amanda
Exceptional
family with young children
05-05-2017
Pros:
Cons: That the pool closed at 10
10.0
Kevin
Exceptional
solo traveller
05-01-2017
Pros: The hotel room was very nice and enjoyable.
Cons: I found the breakfast serving area poorly designed with guests bumping into each other or in each other's way as they attempted to reach the items displayed. I didn't enjoy hot coffee spilling on me. It was easier to go to Starbucks across the parking lot than wade into the crowded area. Placing seating in the area is simply absurd.
2.5
Very
Poor
young couple
04-16-2017
Pros: Nothing
Cons: The room was nasty had gum stuck to the sheets. When the heat came on it blew out black stuff. Bed was like sleeping a brick floor!!
9.6
Tiffany
Exceptional
family with young children
04-14-2017
Pros: I loved the fact that when we checked in for my daughter's birthday someone vomited in the pool so the pool got shut down for the night. The staff made it their business to accommodate us in whatever way possible during our stay. They even gave us a late check out and a extra day. That's how customers should be treated. One of the main reasons we booked this hotel was because my daughter wanted to go swimming.
Cons: The eggs were hard at the breakfast buffet.
10.0
Dundrea
Exceptional
family with young children
04-11-2017
Pros: Everyone was so kind, curteous and professional. The place was super clean and the shuttle bus was great.The breafast was delicious.This is the best hotel i ever stayed in.Everyone was so friendly. We were very comfortable.Thanks to all Hyatt Place staff all of you make a great team. Keep up the great works :-)
Cons: I absolutely liked everything.The prices was good not too expensive.I wouldn't change a thing.
6.3
Phillip
Pleasant
young couple
04-10-2017
Pros: food way served hot.
Cons: No where to sit loaded with small kids.
8.3
Sheila
Very Good
review category group of friends
04-10-2017
Pros: We loved the rooms. The layout out of the room was well though out! The decor and cleanliness of the rooms was great!
Cons: The breakfast room was a downer. It was too small and not staffed enough to accommodate the amount of people that were in the hotel. The overflow room for eating had round wooden banquet tables without a tablecloth which was weird. We gave up and went elsewhere to eat. It was even difficult to just grab a cup of coffee as they kept running out. The people working were trying hard but they were just so outnumbered.
8.3
Ronald
Very Good
review category group of friends
04-10-2017
Pros: Easy Check in , and Easy Check out. Staff was Friendly.
Cons: No "True" on site dining/Room Service. Breakfast was good some days, blah, others, with no real treat. Only had Bacon on menu once, and we stayed 6 days. Sausage was terrible, and eggs were scrambled, Tasted powdered.....
5.4
Lady
Fair
family with young children
04-10-2017
Pros: It was spacious enough
Cons: Breakfast was cold after 10 mins of putting it out, they don't serve bacon . Me and the key complaint about being itchy while sleeping and the pool was very crowded in the water look dirty
7.1
Anonymous
Good
family with young children
03-27-2017
Pros: Hotel was clean, good breakfast
Cons: The pool did not have enough towels, hotel was over booked I did not get the room I reserved. Staff was short handed,
9.6
Lee
Exceptional
review category group of friends
03-27-2017
Pros: Fresh fruit was great! Plenty of choices, too!
Cons: The cleaning staff dis carded one of my travel wine glasses.The desk offered me a glass one to replace it, which was nice but not at all helpful. I had to ask 2 different pepole before I got a response.
7.5
Genae
Good
family with young children
03-20-2017
Pros:
Cons: I didt like the weed smoking in hallway from some of the guests my child has asthma that was a little bit of a problem for me
9.2
Anton
Wonderful
young couple
03-14-2017
Pros: Eggs were ok just to dry room was nice
Cons: Room 617 bath room was extremely to small
7.9
Tiffany
Good
young couple
03-13-2017
Pros: The breakfast was good
Cons: That the ice mechines was not on every floor
10.0
Sheila
Exceptional
family with young children
03-03-2017
Pros: Nice room, great location, excellent staff
Cons:
5.0
Melissa
Fair
solo traveller
03-01-2017
Pros: The room was very clean and nice
Cons: Was afraid to go down to my car for something because kids were smoking pot in hallway and yelling and screaming 1/2 the night
6.3
Milo
Pleasant
family with young children
02-15-2017
Pros: The staff was ok
Cons: Book a king size bed when I got there it was only a double bed
7.5
Natasha
Good
young couple
02-13-2017
Pros:
Cons: The breakfast wasn't all that
10.0
Neelam
Exceptional
solo traveller
02-02-2017
Pros: Staff was excellent
Cons: Nada
10.0
Jason
Exceptional
young couple
01-30-2017
Pros: The selection was great.
Cons: Powdered eggs
8.3
Lesesha
Very Good
family with young children
01-23-2017
Pros: The breakfast was good and the room was spacious and comfortable
Cons: Rooms would be better if they had microwaves
9.2
Janel
Wonderful
review category group of friends
01-17-2017
Pros: I didn't not get breakfast because I had to leave before 6:30 am. I thought there should have been a cold option for those that have early flights. Example: anyonee with a flight around 9 am or earlier has to eat before 6:30 because of being at the airport at least two hours ahead.
Cons: I asked for a bottom floor room because I have an assistance dog. I specified in my reservation that I did NOT need a handicapped accessible room but was given one anyway. The room was slightly down the hall from the very noisy elevators and across the hall from the kitchen area. I opened my door several times because the hallway was so noisy and staff continually left the door from the kitchen open. Staff was very noisy bringing in and out mop buckets, etc. I finally went to the front desk after 10 pm to ask if they could at least not leave the door open to the staff/kitchen area. I have a hearing dog, and have hearing loss but that doesn't mean that the other person I am traveling with can sleep with all that continuous noise. It was horrible and I felt that because I had an assistance dog I was put in a sub-par room with such a noisy location. If I was to stay again I would not tell the hotel in advance that I was ringing a service dog. I would rather be tested just as other guests are and not subjected to a horrible room location Perhaps staff could be made are that someone is staying in 122 and not be so noisy with yelling n the hallway and noisy mop carts banging through and doors slamming, etc
10.0
Hal
Exceptional
young couple
01-17-2017
Pros: Everyone was friendly and helpful. The room was clean.
Cons:
10.0
Karen
Exceptional
young couple
01-03-2017
Pros: I liked the location of the hotel.
Cons:
5.0
Anonymous
Fair
young couple
01-02-2017
Pros: The location was great and convenient to most sit down restaurants.
Cons: There are several things I didn't like starting with checking in. A staff member by the name Jeanette had a bad attitude and it was clear she didn't want to be at work. I reserved two king size rooms for 1 night on booking.com. I advised her that I simply reserved the rooms however they would be paid for separately. With a nasty attitude she asked everyone for id. She processed the first transaction and swiped the card more than once. When we inquired about it she answered with a very nasty attitude. There was a issue with the second transaction processing. When she was asked how much she was charging she was very argumentative and could not break down to us why the total was so high. She then called for a manager by the name of Jen that explains to us that I reserved 2 nights for one room and one night for another room. She then tells us it was 3 reservations made. I showed her my reservation confirmation which showed none of what she was telling us. She also told me the information that showed in there system regarding the spelling my name was incorrect. It's obvious that these were errors made on their part when they took the reservation from booking.com. We then head off to our rooms after we thought the issue had been resolved. When we entered our rooms we didn't have the king size beds that I reserved we had double beds. We then proceed back downstairs to be told that they only had one king bed remaining. I asked was there a price difference between the king and double rooms and was told no. At this point I was ready to go and the night had not even started. The noise level was unreal I do realize it was new year eve however it didn't seem as if they were even adressing the issue with the noise. They stopped the elevators due to the high volume of use and children playing on them which was a big inconvenience. The toilet in our room stopped working. Over all we were not happy with our stay and will definitely not be back.
8.8
Terri
Excellent
young couple
01-02-2017
Pros: VERY CLEAN COMFORTABLE BUT ELEVATORS WERE OUT OF ORDER ON NEW YEARS EVE. HAD TO use stairs.
Cons: Elevators not working.
9.2
Anonymous
Wonderful
solo traveller
01-01-2017
Pros: Comfy spacious room with a mini-frige, wet bar, and sofa/sitting area.
Cons: Breakfast is pretty good, but breakfast (food) area is crowded.
8.8
Jeremiah
Excellent
young couple
12-26-2016
Pros: Everything was GREAT!
Cons: Charged us for something we didn't have but she fixed it.
10.0
Antonio
Exceptional
family with young children
12-22-2016
Pros: Everything the facilities, food and staff of course very accommodating.
Cons: None
8.8
John
Excellent
young couple
12-19-2016
Pros: Breakfast was solid. Workout room was just enough for what we needed. Nice place in an excellent location for what we needed. Bravo!
Cons: It was awful bloody cold in Chicago. You guys got your hands on those knobs?? (tee-hee)
7.1
Heather
Good
young couple
12-18-2016
Pros: Better breakfast.
Cons: The pancakes were hard at breakfast.
Pool wasn't open 24 hours.
Bed was hard.
10.0
Jason
Exceptional
mature couple
12-16-2016
Pros: Everything !!!!!!
Cons:
7.1
Todd
Good
young couple
12-15-2016
Pros: the location was great
Cons: the pillows were little all of them 4 and not very comfortable
10.0
Jim
Exceptional
solo traveller
12-10-2016
Pros: All
Cons: Nothing
10.0
Mrsj
Exceptional
family with young children
12-07-2016
Pros: The variety of food offered
Cons: The mini pancakes were cold
8.8
Zahid
Excellent
solo traveller
12-06-2016
Pros: Value for money
Cons: Location
8.8
Derek
Excellent
young couple
12-05-2016
Pros: Good breakfast. Nice pillows.
Cons: Internet was slow however it was "free"
10.0
Reggie
Exceptional
solo traveller
11-23-2016
Pros: Great place!! Will stay again..
Cons:
7.9
Grisel
Good
young couple
11-22-2016
Pros: Very clean the staff was very friendly
Cons: Could have had a jacuzzi and needs a restaurant in the hotel and needs nice big bar that apart from the lobby
9.6
Anonymous
Exceptional
review category group of friends
11-20-2016
Pros: Easy access to i88 and downtown chicago. Great area.
Cons:
10.0
Shannon
Exceptional
review category group of friends
11-20-2016
Pros: The bed was comfortable
Cons: More towels in the pool area
10.0
Richard
Exceptional
young couple
11-18-2016
Pros: Location
Cons: Did not get "frequent flyer" credit because we had a discounted rate
7.9
Jonae
Good
family with young children
11-10-2016
Pros: Loved the rooms, nice and cozy my family really enjoyed the stay.
Cons: Wish it was more options for breakfast. Bacon,waffles,omletes etc.
10.0
Anonymous
Exceptional
review category group of friends
11-07-2016
Pros: Was probably the best breakfast set up I've seen. Staff was very friendly also.
Cons: I know it's a hotel, but the beer prices could have been better. Not a deal breaker by any means.
8.3
Heather
Very Good
solo traveller
11-05-2016
Pros: Couch in room
Cons: Limited breakfast hours
10.0
Violeta
Exceptional
family with young children
11-03-2016
Pros: There was not a thing we didn't like. Everything was perfect. The location was very convenient for shopping, it was close to the city as well es our family which we were visiting. Breakfast was great too.
Cons: Nothing.....it was perfect.
10.0
Ana
Exceptional
review category group of friends
10-30-2016
Pros: This hotel was delightful. The room was spacious, comfortable and visually pleasing. I particularly enjoyed the comfy bed, good pillows. Having the sitting area was a bonus. Hot breakfast -- the set up of the buffet was very appealing with real flatware and good food. Plenty of seating available. The staff were great. I was waiting in the lobby after checking out and the young lady at the front desk offered to bring me water to help my cough (I had a bad cold). She even thoughtfully included ice. That was very kind. I would definitely stay here again.
Cons: The bathroom was very, very small. Otherwise everything was perfect.
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