Elegant snow-white bedding, oversize flat-screen HDTVs, plush conversationally-grouped seating and a pull-out sofa are featured in all guest rooms here. A wide variety of outstanding restaurants is just a short walk away.
Smoke free premises. 151 units. 6 stories, interior corridors. Accessibility (Call).
Cons: Asked twice for extra pillows, neither time were they received
5.8
Jeanette
Okay
family with older children
09-17-2016
Pros: The bed and pillows were very comfortable. We liked the location.
Cons: The work out room was of poor quality, my adult daughter and myself exercise daily and the machines did not work correctly and there was not enough equipment for 200 a night.
The cable or television system worked poorly as well. We just expected more from a hotel that charged us over $200 a night. We would probably try to find somehwere else the next visit. We are from the downers grove area but live in Florida now.
6.7
Sally
Pleasant
family with young children
09-07-2016
Pros: i liked the layout of the room and that it had a swimming pool and offered breakfast
Cons: the pool was a good layout but needed to be cleaned. I saw the same gross used band aids on the side of the pool for two whole days . The maids knocked on our door repeatedly every morning at 8am even though we said to come back, they just kept knocking. The refrigerator wasn't cold and there was no vending machine or anywhere to get snacks.
6.7
Yomara
Pleasant
young couple
09-06-2016
Pros: Check in took way longer than expected. A hotel guest assisted me with looking for a staff member so we could check in. No one was available at the front desk for assistance until the guest was able to find someone.
Cons: Check in, staff should be at the front desk to assist with check in. No guest should have to look for them.
7.5
Joe
Good
mature couple
09-06-2016
Pros: The rooms were nicely appointed and the beds were comfortable. The breakfast was good with hot sausages, pancakes and powdered eggs (yuck). There was a nice selection of fruit, yogurt, cereals, breads and drinks. The staff made sure there was plenty to eat. This is a fun place to stay, near nice shopping and convienient to freeways.
Cons: My only real complaint was the big blob of white stuff on the carpet as I walked into our room. I took a picture to show the staff the mess when I checked out. The maid attempted to clean it up the next day, but was only able to remove part of it.
9.6
Audrena
Exceptional
young couple
09-06-2016
Pros: The bed was past fluffy, if there's anything softer than a cloud. I slept for hours and then turned around and slept all night.
Cons: The menu for 24/7 could have included chicken wings for sure.
7.5
Nikki
Good
family with young children
09-06-2016
Pros: Location was great!
Cons: Breakfast could be improved. Eggs were cold, seemed powdered and not fresh. They advertised breakfast sandwiches but we never saw them.
10.0
Salem
Exceptional
family with young children
09-06-2016
Pros: Mostly I like everything. The staff were very friendly and helpful. The breakfast was fresh and warm and you never see empty they fill it all the time.
Cons: To be honest nothing at all
9.2
Jamal
Wonderful
solo traveller
09-04-2016
Pros: - Location
- Facility
- Staff
Cons: - Breakfast
- Cleaning
10.0
Raven
Exceptional
young couple
08-30-2016
Pros: I loved everything!
Cons:
10.0
John
Exceptional
family with older children
08-16-2016
Pros: The room slept 6 people very comfortably and yes, the breakfast was pretty good!
Cons: It was a little disappointing that there was no coffee after the breakfast buffet closed.
9.6
Eli15
Exceptional
family with older children
08-12-2016
Pros: Friendly and helpful staff.
Good breakfast.
Cons: Not enough places to sit during breakfast.
8.8
Cecilia
Excellent
family with young children
07-28-2016
Pros: Food and pool.
Cons:
9.2
Paul
Wonderful
mature couple
07-26-2016
Pros: The bed was extremely comfortable
We enjoyed the suite area of the room
Cons: Some guests were noisy until 3am and did not respect other guests
10.0
Rhonda
Exceptional
family with young children
07-21-2016
Pros: Pool was small
Cons: More variety breakfast
7.5
Elmar
Good
family with young children
07-18-2016
Pros: Great location to brookfield zoo
Cons: No microwave
10.0
Lashundra
Exceptional
family with young children
07-14-2016
Pros: Everything
Cons: I loved everything
10.0
Tom
Exceptional
family with young children
07-07-2016
Pros: The room was very spacious and comfortable and the staff was very friendly I will definitely be staying there again thanks for everything.
Cons: I wish that they had scrambled eggs and bacon on the breakfast but other than that everything was awesome.
10.0
Linda
Exceptional
family with young children
07-07-2016
Pros: Really enjoyed the bed, very comfy. Breakfast was great and the kids loved the variety.
Cons: Overly hot in pool area, hard to breathe
10.0
Blanche
Exceptional
family with older children
07-05-2016
Pros: Friendly Staff, Wonderful breakfast options.
Sofa seating / bed was comfortable.
Cons: Bathroom is very small. Pool is small and was very crowded for the holiday weekend.
Upon arrival, our room refrigerator was not working and had to be replaced. I did not feel that the refrigerator was a good quality. Missed not having a microwave but there was one in the lobby available for use.
8.8
Elizabeth
Excellent
family with older children
07-05-2016
Pros: Room was clean and modern. I'm thankful for any hotel that allows a family of 5 to stay in one room.
Cons: Line for free breakfast was very long. No body lotion in the bathroom - just shampoo, conditioner and bar soap.
10.0
Tom
Exceptional
mature couple
07-03-2016
Pros: The entire stay was good. No complaints.
Cons: The bed was softer than I prefer but not terribly uncomfortable.
10.0
Kathleen
Exceptional
review category group of friends
07-03-2016
Pros: Rooms clean and up to date! Staff wonderful ...courteous and very helpful. Lots of smiling! Location is quiet and central to many suburbs.
Cons: Need adult swim hours.
7.9
Garry
Good
mature couple
06-30-2016
Pros: Breakfast was enjoyable
Cons: You need a car
9.2
Maritza
Wonderful
young couple
06-28-2016
Pros: beds
Cons: pool service cleaning man was not friendly it all
9.2
Lorin
Wonderful
solo traveller
06-07-2016
Pros: I liked the fact that I was able to grab breakfast & a news paper on my way out to my class in the morning.
Cons: I was aggravated that someone in my class paid far less $$ than I for their stay down the road.
10.0
Shirley
Exceptional
family with young children
06-06-2016
Pros: The room lay out was very cozy the only touches it needed was a pretend fireplace...lol. My children loved the pool n breakfast. The bed was a pure comfort of fluffy clouds.we will return....
Cons: The bathroom was too small and the bathroom sink in the bedroom area.
10.0
Leroy
Exceptional
mature couple
06-05-2016
Pros:
Cons: Someone knocked on the two different times. Before it was time to check out.
9.6
Everett
Exceptional
family with older children
05-24-2016
Pros: Breakfast was very good.
Cons: would like a cooler blanket now that warmer weather is here.
10.0
Opal
Exceptional
family with older children
05-17-2016
Pros: The free breakfast
Cons:
10.0
Mary
Exceptional
review category group of friends
05-16-2016
Pros: The customer service, the comfort and the breakfast!
Cons: The unnecessary complaints and the 2 interruptions we received during our stay.
10.0
David
Exceptional
family with older children
05-15-2016
Pros: There were 5 of us. My husband and I, my daughter, her husband and 3 yr. old.
Breakfast was lovely, with lots of choices for all of us. Room was very comfortable and extremely clean. The staff couldn't have been more personable and helpful. The location was perfect.
Cons: Something for the 3 yr. Old to play with or on would have been very nice.
7.5
Judith
Good
family with older children
05-11-2016
Pros: Location was perfect for my trip.
Cons: The white blinking light from the smoke detector is very annoying at night.
6.0
Kimberly
Pleasant
Business Traveler
04-20-2016
Pros: The location was great in terms of being near restaurants, shopping center, movie theater, etc. The bed was super comfortable and the room was pretty nice overall.
Cons: The bathroom was so tiny that it is difficult to close the door when you use the toilet. While they had several options for their free breakfast the quality of the food was poor. It lacked flavor and their breakfast sandwiches were loaded with grease.
9.0
Janice
Wonderful
Family with Young Children
04-19-2016
Pros: location, Grandkids love the pool and price is right!
Cons:
7.0
Verified Hotel Guest
Good
Business Traveler
04-12-2016
Pros: Proximity to Education Conference 2016.(At the Westin)
Cons: I still do not have my Zero Balance Receipt that I need for reimbursement. I was told that because I booked through you, you would send the receipt.
10.0
Qunia
Exceptional
mature couple
04-05-2016
Pros: Our experience was very good. The food was good and everything was awesome. The staff was amazing.the rooms was very clean and detailed.
Cons: I didn't like the hard waffles and the limited selection of meats. Everyone doesn't eat pork. Seems like it would be a option. They had 2 different types of sandwiches but both with pork. All the other food was amazing
10.0
Melonise
Exceptional
family with young children
03-22-2016
Pros: Friendly staff, clean and spacious rooms. Very accommodating my family and I will be back.
Cons:
7.9
Komal
Good
family with older children
03-22-2016
Pros: Breakfast was excellent. Loved the shower n clean beds.
Cons: I wish there was a microwave for I like my coffee v. hot. My kids love hot milk And to go down and heat it up was not convenient.
7.1
Delores
Good
family with older children
03-19-2016
Pros:
Cons: I have preteens and the staff was not friendly to them at all.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
03-11-2016
Pros: It feels like home, decor is good,fresh,comfortable.
Cons:
9.6
Reginald
Exceptional
mature couple
03-08-2016
Pros: Your staff took care of my wife request without hesitation.
Cons: Room could have been a little bit bigger.....other than that it's perfect
10.0
Sharon2007
Exceptional
family with older children
03-07-2016
Pros: Great breakfast, fair price, spacious room, good service, convenient location to I-88 and I-355.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
03-01-2016
Pros: Spacious, clean room with comfy bed/pillows. Delicious hot buffet breakfast included, of high quality and ample variety Friendly, helpful staff
Cons:
10.0
Terreia
Exceptional
young couple
03-01-2016
Pros: Staff was friendly. Room was very spacious and comfortable!
Cons: Breakfast could have been longer.
7.1
Leonard
Good
mature couple
02-28-2016
Pros:
Cons: No problems with beds, and slept all right, but the rooms and their space planning were terrible or perhaps charitably very poor. My wife and I travel with my laptop, a briefcase ,a fair amount of books, a little snack food etc. I ordinarily have no problem finding a place for at least my laptop and some additional space. Here, the laptop took all of the space, meaning one table and that is absolutely it. Most places at this "high end" have at least two. They have put in a settee meant for your living room. Total waste. The closets were about two feet wide (as to accessible area; otherwise you have to reach in and pull stuff out) and two feet deep and you think "Japan". No safe, needless to say. One sink of course, the norm but not always. The door to the bathroom cannot be closed normally but rather, you must enter first and then guide it past the toilet. If a towel is in front to shower, forget closing door without lifting towel. My wife decided it was such a pain, she showered with door open. This was the executive king or some such and I was told, and did in fact see other open rooms, that this was the way all rooms were set up. Only reason we tried Hyatt Place which we thought would be on a par, was that the far preferable Residence Inn had only queens, and there was no Hampton. Those are IMO first choice (or embassy suites if price is right).
10.0
Mario
Exceptional
mature couple
02-26-2016
Pros: Awesome place
Cons: Nothing all was awesome
10.0
Tiffany
Exceptional
review category group of friends
02-24-2016
Pros: I really like the room to have two beds it was really spacey
Cons: The price on the pops and juice was to high
9.6
William
Exceptional
solo traveller
02-20-2016
Pros: Great bed. Very competent staff!
Cons:
9.2
Missa
Wonderful
solo traveller
02-19-2016
Pros: Location was excellent for me.
Room is clean and good size.
Quite
Swimming pool
Cons: Breakfast is supposed to be ready at 6:00am, but when I got down to have breakfast at that time there was no eggs, no meat, and no patisserie! The lady said it would be ready around 6:30!
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