Hampton Inn & Suites Chicago/Southland-Matteson

AAA Inspector Rating
8.7
Excellent
64 Guest Ratings
20920 Matteson Ave
Matteson, IL 60443- Map It
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.4
Bath3.2
Public Areas3.2
ARATED
AAA Inspector Notes
This hotel presents a chic guest room design with luxurious white duvet bed covers, large desks with comfortable desk chairs and elegant granite bathroom countertops. An excellent variety of breakfast items are served in the dramatic "great room" that has a wide variety of comfortable seating options. Smoke free premises. 91 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-57 exit 340A, 0.3 mi e, then 0.3 mi n. 20920 Matteson Ave 60443.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Eco Certification
EcoRooms & EcoSuites approves and certifies lodgings that meet strict guidelines covering environmentally friendly practices and products in guestrooms.
Pool
heated indoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 64 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: Friendly staff and rooms were clean
Cons: Child had an accident in pool and it was closed. Not the hotel's fault but the pool was one of the things we wanted so our kids could play.
7.5
Anonymous
Good
07-10-2017
Good
Pros: The bed was very comfortable
Cons: Staff did not clean my room
7.5
Anonymous
Good
07-01-2017
The hidden hotel behind the...
Pros: Room was very large and had plenty of space. It was very clean, and neat.
Cons: The front desk staff was kind of rude. The lady that was training a new staff person gave the impression that she was being bothered, or inconvenienced by the fact we were interrupting what she was doing by trying to check-in. Everyone else was very polite. The stay was nice, but the front desk staff needs training on being tactful in how they speak with guest.
7.5
Anonymous
Good
05-31-2017
Good
Pros: The night shift desk lady was very kind and helpful. Really appreciated her accommodating us with our last minute changes. Thank you
Cons: When checked in the AAA discount was not applied because I booked on your website but the manager handled it for me. Also my daughters got there about 2 1/2 hours before I did and had the same credit card number but with her name and was told by the evening shift desk lady that because she was 20 and had to be 21 they could not go ahead and check into our room or book a separate room. It caused a problem but the night shift desk lady helped us.
10.0
Anonymous
Exceptional
04-24-2017
Exceptional
Pros: The food was great. Egg nicely prepared and the pleasure of making your own waffle was great.
Cons: N/A
Showing reviews 1 - 5 of 50