Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This business-oriented hotel offers an inviting lobby with a wide variety of sofa seating options and a fireplace. You may enjoy the large work station and professional desk chair in all guest rooms. Several rooms also feature a furnished balcony for you to get some fresh air during your stay.
Smoke free premises. 147 units. 2-3 stories, interior corridors. Accessibility (Call).
Pros: It was in a great location, near lots of good restaurants, and very clean.
Cons:
1.0
Ronald
Very Poor
Family with Young Children
09-15-2017
Pros:
Cons: noisy above and outside, Coud not sleep until after 1:30am. Cold burger for diner. Ants in room.
7.5
Benjamin
Good
review category group of friends
08-14-2017
Good
Pros: The room was very nice. I will stay there again in the future for sure.
Cons:
5.8
Jordan
Okay
family with young children
08-09-2017
Thieves...don't leave anything behind!
Pros:
Cons: My daughter left her iPad behind. I called the hotel twice before I got the manager and wouldn't you know it...it's just gone. Only one person would have found it and that's the housekeeper. Mgr didn't seem too concerned and I haven't received a call from the claims department like I was supposed to. Guess tomorrow I'll be calling the Naperville PD to file a police report.
10.0
Luanne
Exceptional
review category group of friends
07-26-2017
Really enjoyed it. Will come...
Pros: Didn't eat here.
Cons: Think you could have a cont. breakfast.
10.0
Wendee
Exceptional
review category group of friends
07-06-2017
Great place to stay!
Pros: The bed was super comfy and the staff were all very friendly and helpful.
Cons: The cost of the snack items in the pantry was outrageous.
9.6
Lori
Exceptional
family with young children
07-05-2017
Great place to stay!
Pros: Beds were comfortable. Pool was nice. The staff was very friendly and helpful.
Cons:
10.0
Michael
Exceptional
family with young children
06-26-2017
Naperville
Pros: Location close to food court and excellent bars. World of Beer and Pour House (excellent food and ales).
Pool area clean and fun for kids
Cons: Nothing - would stay again without hesitation.
5.0
Michelle
Fair
young couple
06-24-2017
Not what I expected
Pros: No breakfast
Cons: No breakfast , not room expected
9.6
Frequent
Exceptional
solo traveller
06-14-2017
Exceptional
Pros: Very friendly and helpful staff.
Cons:
9.6
Janet
Exceptional
young couple
04-28-2017
Great location.
Pros:
Cons: The only negative about the room was the loud compressor in the mini fridge. It went off and on all night long. Was disappointed with the restaurant in the hotel. It seemed more like a snack bar and there is no free coffee in the lobby.
10.0
Rebecca
Exceptional
solo traveller
04-17-2017
Exquisite !!;))
Pros: The customer service was fantastic !!;))
Cons:
10.0
Dawn
Exceptional
young couple
04-11-2017
Exceptional
Pros: The breakfast was really good. And the pool was nice.
Cons: I wish there was a fire outside to enjoy also.
8.8
Alicia_rose
Excellent
family with young children
04-10-2017
Fabulous
Pros: The staff was very friendly and accomodating. The decor and lounge areas were beautiful. The pool and fitness center were nice. Starbucks being available at the Bistro was a plus. I enjoyed that our room had access to a patio. It was a good location as it was close to downtown Naperville where my sisters and I went to dinner and the Riverwalk.
Cons: The bedspread was thin and could have been more comfortable. Also, only 4 channels came in with a clear picture and every other channel available was extremely fuzzy.
9.2
Coleman
Wonderful
family with young children
03-18-2017
Good but no breakfast included
Pros: Hotel and staff were great!
Cons: Was told because I booked through booking.com and the rate I received we we're not able to get FREE breakfast. The fact is I booked and paid for two rooms of which 3 of the 6 guest were young children. ALL guest should be offered FREE breakfast regardless of how they book or what they pay.
10.0
Loretta
Exceptional
family with young children
03-06-2017
The manager on duty, Bryan...
Pros: Manager & staff were most accommodating in orienting us to the area,. Bryan Roberts spent extra time to locate and direct us to areas for needed goods for child traveling with us. Also gave us discounted coupons for a couple eating establishments. In the café, the staff gave excellent service in the evening and also for breakfast. Food and beverages better than expected.
Cons: Initially there was a lack of towels. We had 3 adults and 1 child so just needed another set of towels. With a child you cant anticipate beforehand what you may need. The reply for extra was prompt No big problem.
6.7
Mark
Pleasant
young couple
12-30-2016
Good location, short on value.
Pros: very comfortable bed
Cons: The rate for the room was definitely not the best rate, especially for a virtually empty hotel. A couple down the hall got the same kind of room for a fraction of what I paid.
7.9
Dorothy
Good
family with young children
11-03-2016
Good
Pros:
Cons: Bed could have been more comfortable.
9.2
Amanda
Wonderful
family with young children
10-16-2016
Nice hotel, but dissapointing
Pros:
Cons: The only major hotel chain I have stayed in this year (and I have had many stays as my daughter plays college soccer) that did not offer complimentary breakfast--at the same rate as those that do. I would not stay there again for this reason
9.2
Russ
Wonderful
young couple
10-05-2016
super clean, great value
Pros: Very, very clean, close to lots of eating places
Cons: nothing
7.1
Tamara
Good
mature couple
07-29-2016
Probably wouldn't go back
Pros: Proximity to Ribfest Very nice courtyard
Cons: Room smelled musty not bright or cheery or modern/contemporary felt like grandma's guest room
7.5
Karen
Good
family with older children
07-05-2016
Good
Pros: The room was clean
Cons: For 114.00, the room was freezing. Although wr turned the themostat higher, the air kept going on and off. We have stayed at Baymont, Comfort Inn, and the Hyatt. All serve breakfast. Everything here hsd a price. A movir, more money. No jaquizzi. Toilet seat broken.
9.2
Michael
Wonderful
mature couple
05-28-2016
Superb
Pros: Great staff and room.
Cons: Lots of noise in hall on first floor with a wedding group. Next time I would request the upper floor. Staff did provide free breakfast and reduce the price of the rooms by one third.
8.3
Don
Very Good
mature couple
02-16-2016
Good value, comfy room
Pros: Very clean
Cons: Nothing
7.1
Cory
Good
family with young children
12-08-2015
Outdated but worth the price!
Pros: Great location. Nice clean rooms. Descent size pool. Customer service was friendly. Bathtub is very slippery.
Cons: The hotel was very outdated. The bathtub is very slippery. My son slipped & hurt himself.
7.1
Visitingtexan
Good
family with older children
10-27-2015
Stay was pleasant except the...
Pros:
Cons: Alarm rang at 5am in the morning
10.0
Michael
Exceptional
mature couple
10-21-2015
Close to anywhere in Naperville!
Pros: Great staff who went out of their way to help. Nice indoor pool and great access to internet.
Cons:
7.5
Raymond
Good
young couple
09-04-2017
Good
Pros:
Cons:
10.0
Thomas
Exceptional
solo traveller
08-13-2017
Exceptional
Pros:
Cons:
7.5
Ian
Good
family with young children
07-24-2017
Good
Pros:
Cons:
7.9
Arnulfo
Good
family with young children
07-20-2017
Good
Pros:
Cons:
7.5
Keith
Good
review category group of friends
07-19-2017
Good
Pros:
Cons:
7.5
Javier
Good
family with young children
07-17-2017
Good
Pros:
Cons:
9.6
Jasmine
Exceptional
young couple
03-31-2017
Exceptional
Pros:
Cons:
9.6
Alyssa
Exceptional
young couple
03-17-2017
Exceptional
Pros:
Cons:
10.0
Mary
Exceptional
young couple
02-25-2017
Staff very courteous
Pros:
Cons:
9.6
Donald
Exceptional
solo traveller
01-23-2017
Exceptional
Pros:
Cons:
9.2
Myeisha
Wonderful
young couple
01-03-2017
Superb
Pros:
Cons:
8.8
Amber
Excellent
review category group of friends
12-13-2016
Fabulous
Pros:
Cons:
10.0
Charles
Exceptional
family with young children
12-05-2016
Exceptional
Pros:
Cons:
10.0
Amber
Exceptional
young couple
11-20-2016
Exceptional
Pros:
Cons:
10.0
Robert
Exceptional
mature couple
07-19-2016
Exceptional
Pros:
Cons:
6.3
Jim
Pleasant
mature couple
06-19-2016
Pleasant
Pros:
Cons:
10.0
David
Exceptional
solo traveller
03-24-2016
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
review category group of friends
07-03-2017
Exceptional
Pros: Staff very friendly and helped with getting us informed on how to use the train. Shuttle service great!
Cons:
8.3
Anonymous
Very Good
young couple
03-13-2017
Very good
Pros: Staff was friendly and helpful, room had a nice balcony
Cons: Breakfast was a little pricey, room was smaller than expected
9.6
Anonymous
Exceptional
solo traveller
10-07-2015
Nice place
Pros: The staff was awesome--friendly, warm and engaging.
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