Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This business-oriented hotel offers an inviting lobby with a wide variety of sofa seating options and a fireplace. You may enjoy the large work station and professional desk chair in all guest rooms. Several rooms also feature a furnished balcony for you to get some fresh air during your stay.
Smoke free premises. 147 units. 2-3 stories, interior corridors. Accessibility (Call).
Pros: Beautiful hotel! Very relaxed feel, great big pool, would totally stay again!
Cons:
10.0
Imran
Exceptional
Solo Traveler
06-23-2017
Pros: Friendly staff
Cons: Elevators were very far from room
9.0
Laurie
Wonderful
Group Traveler
06-23-2017
Pros: It was in a great location, near lots of good restaurants, and very clean.
Cons:
1.0
Verified Hotel Guest
Very Poor
Solo Traveler
06-23-2017
Pros: location
Cons: yes.room layout and how upper management handled complaints. just terrible. Woman at check in was great however.
9.6
Frequent
Exceptional
solo traveller
06-14-2017
Pros: Very friendly and helpful staff.
Cons:
9.6
Janet
Exceptional
young couple
04-28-2017
Pros:
Cons: The only negative about the room was the loud compressor in the mini fridge. It went off and on all night long. Was disappointed with the restaurant in the hotel. It seemed more like a snack bar and there is no free coffee in the lobby.
10.0
Rebecca
Exceptional
solo traveller
04-17-2017
Pros: The customer service was fantastic !!;))
Cons:
10.0
Dawn
Exceptional
young couple
04-11-2017
Pros: The breakfast was really good. And the pool was nice.
Cons: I wish there was a fire outside to enjoy also.
8.8
Alicia_rose
Excellent
family with young children
04-10-2017
Pros: The staff was very friendly and accomodating. The decor and lounge areas were beautiful. The pool and fitness center were nice. Starbucks being available at the Bistro was a plus. I enjoyed that our room had access to a patio. It was a good location as it was close to downtown Naperville where my sisters and I went to dinner and the Riverwalk.
Cons: The bedspread was thin and could have been more comfortable. Also, only 4 channels came in with a clear picture and every other channel available was extremely fuzzy.
9.2
Coleman
Wonderful
family with young children
03-18-2017
Pros: Hotel and staff were great!
Cons: Was told because I booked through booking.com and the rate I received we we're not able to get FREE breakfast. The fact is I booked and paid for two rooms of which 3 of the 6 guest were young children. ALL guest should be offered FREE breakfast regardless of how they book or what they pay.
8.3
Anonymous
Very Good
young couple
03-13-2017
Pros: Staff was friendly and helpful, room had a nice balcony
Cons: Breakfast was a little pricey, room was smaller than expected
10.0
Loretta
Exceptional
family with young children
03-06-2017
Pros: Manager & staff were most accommodating in orienting us to the area,. Bryan Roberts spent extra time to locate and direct us to areas for needed goods for child traveling with us. Also gave us discounted coupons for a couple eating establishments. In the café, the staff gave excellent service in the evening and also for breakfast. Food and beverages better than expected.
Cons: Initially there was a lack of towels. We had 3 adults and 1 child so just needed another set of towels. With a child you cant anticipate beforehand what you may need. The reply for extra was prompt No big problem.
6.7
Mark
Pleasant
young couple
12-30-2016
Pros: very comfortable bed
Cons: The rate for the room was definitely not the best rate, especially for a virtually empty hotel. A couple down the hall got the same kind of room for a fraction of what I paid.
7.9
Dorothy
Good
family with young children
11-03-2016
Pros:
Cons: Bed could have been more comfortable.
9.2
Amanda
Wonderful
family with young children
10-16-2016
Pros:
Cons: The only major hotel chain I have stayed in this year (and I have had many stays as my daughter plays college soccer) that did not offer complimentary breakfast--at the same rate as those that do. I would not stay there again for this reason
9.2
Russ
Wonderful
young couple
10-05-2016
Pros: Very, very clean, close to lots of eating places
Cons: nothing
7.1
Tamara
Good
mature couple
07-29-2016
Pros: Proximity to Ribfest Very nice courtyard
Cons: Room smelled musty not bright or cheery or modern/contemporary felt like grandma's guest room
7.5
Karen
Good
family with older children
07-05-2016
Pros: The room was clean
Cons: For 114.00, the room was freezing. Although wr turned the themostat higher, the air kept going on and off. We have stayed at Baymont, Comfort Inn, and the Hyatt. All serve breakfast. Everything here hsd a price. A movir, more money. No jaquizzi. Toilet seat broken.
9.2
Michael
Wonderful
mature couple
05-28-2016
Pros: Great staff and room.
Cons: Lots of noise in hall on first floor with a wedding group. Next time I would request the upper floor. Staff did provide free breakfast and reduce the price of the rooms by one third.
8.3
Don
Very Good
mature couple
02-16-2016
Pros: Very clean
Cons: Nothing
7.1
Cory
Good
family with young children
12-08-2015
Pros: Great location. Nice clean rooms. Descent size pool. Customer service was friendly. Bathtub is very slippery.
Cons: The hotel was very outdated. The bathtub is very slippery. My son slipped & hurt himself.
7.1
Visitingtexan
Good
family with older children
10-27-2015
Pros:
Cons: Alarm rang at 5am in the morning
10.0
Michael
Exceptional
mature couple
10-21-2015
Pros: Great staff who went out of their way to help. Nice indoor pool and great access to internet.
Cons:
9.6
Anonymous
Exceptional
solo traveller
10-07-2015
Pros: The staff was awesome--friendly, warm and engaging.
Cons:
10.0
William
Exceptional
mature couple
08-25-2015
Pros: Staff was great, everything was clean and just a great experience. Close to shops and dinning.
Cons: Having to leave!
8.3
Tom
Very Good
mature couple
08-25-2015
Pros: Location and convenience.
Cons: No free breakfast.
5.0
Jean
Fair
mature couple
08-18-2015
Pros: Location
Cons: We can hear voices from the other rooms. And a drunken banging on our door twice. We payed for a sofa bed and it ran out; my poor daughter has to sleep on the floor ; on thinly lined bedsheets.
7.5
Anonymous
Good
family with older children
08-17-2015
Pros: Good price for a clean and safe room.
Cons:
9.6
Michael
Exceptional
family with young children
08-12-2015
Pros: Everything was great.....No complaints...
Cons:
7.9
Eugene
Good
mature couple
08-11-2015
Pros:
Cons: Pillow need to be foam more solid
Need some type of free breakfast
7.1
Larry
Good
family with young children
07-14-2015
Pros: Great location, very nice hotel
Cons: Disappointed that they don't offer their guest free breakfast. For the price they charge that was very disappointing.
6.7
Kim
Pleasant
mature couple
07-07-2015
Pros: Location near family home
Cons: Air conditioner made an awful noise throughout the entire night.?
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