This hotel features an inviting breakfast room with a fireplace and plush sofa seating. All guest rooms have thick, comfortable mattresses and elegant white linen bedding. On some weeknights the hotel offers complimentary light meals, including a salad, a main course and beer and wine.
Smoke free premises. 112 efficiencies, some two bedrooms. 4 stories, interior corridors. Accessibility (Call).
I-88 exit Midwest Rd eastbound to 22nd St (Cermak Rd), 0.4 mi w to Butterfield Rd (SR 56), just n, then just n on Renaissance Blvd; exit 22nd St (Cermak Rd) westbound, 2.5 mi w on 22nd St to SR 56, just n, then just n on Renaissance Blvd. Located in a busy corporate area. 200 Royce Blvd 60181.
Pros: The staff was friendly, the lobby is nice, the breakfast was good, and the room was clean.
Cons: The beds are sold as queens but they are only full. Desk attendant verified bed size. The toilet had to be PLUNGED after almost EVERY use, the toilet seat was peeling, and the beds were worn, squeaky and sagged in the middle! None of us slept comfortably!
7.0
Stephen
Good
Business Traveler
06-23-2017
Pros: Nice quiet area especially well if your a corporate traveler. Each room is a full kitchen s
Cons: We didn't mention until checkout, since only stayed one day but the shower wouldn't drain effectively. Ankle high in water, did mention to the staff upon checkout.
7.0
Verified Hotel Guest
Good
Family with Young Children
06-23-2017
Pros: Kitchen dvds players, free laundry
Cons: Small bath room and breakfast sucked
7.1
Karen
Good
young couple
06-06-2017
Pros:
Cons: Didn't like that for 3 nights stay there was no cleaning service. It was hot and muggy outside. Towels piled up on floor and trash over flowed. If I had known this in advance I would never have stayed. Next trip--and we go fairly often--we're staying downtown Chicago. Finally, the suite was done heavily in browns making room dark and depressing
6.7
Anonymous
Pleasant
young couple
06-04-2017
Pros:
Cons: Beds were not as advertized one queen bed instead of two as was shown in photo on internet
8.8
Phyllis
Excellent
review category group of friends
04-13-2017
Pros: The space in the individual room. Like that you could close the door and still watch TV while another sleeps. Close to retail stores.
Cons: No complaints.
10.0
Dejordan
Exceptional
young couple
03-19-2017
Pros: It was all perfect.
Cons:
10.0
Bill
Exceptional
solo traveller
03-06-2017
Pros: The location is great
Cons: Bathroom to use some refinishing
10.0
Avan
Exceptional
review category group of friends
02-27-2017
Pros: The overall accommodation
Cons: N/a
10.0
Bill
Exceptional
solo traveller
02-27-2017
Pros: Apple's great the place is awesome my room was fantastic
Cons: Bathtub needs to be touched up other than that the room GREAT
7.1
Frequent
Good
review category group of friends
12-02-2016
Pros:
Cons: Ten minutes after 12 noon we were making our second and final trip to load up the car only to discover our key cards had been disabled.
I could understand the hotel during so after 1 pm, but truly, it was just ten minutes!!
Earlier, that morning at approximately 10 AM, the maid knocked on our door and we responded we were checking out that day. She came back at 11:30, to ask again!
Well the room was ours for another 30 minutes, right?
So I guess at 12 Noon, the staff was going to make sure we OUT by disabling our keys!
As a person who has traveled frequently throughout my life, I can state it is atypical for a property with a 4 star and above rating to push folks out the door at the precise check out time. Perhaps if this was over a holiday weekend or peak traveling period I could understand, but it was not.
I've been told that the property has been acquired by new owners within the last year or so.
I do know formerly, the front desk staff cheerily greeted you upon check in and acted as though they were glad to see you.
Now, (curiously, I only see the same two folk, a male and a female) they seem to act out of duty. You've paid for a room, they have to honor your reservation.
They don't smile, they are not engaging or friendly.
When we left the key cards at the desk at 12:20 pm, the ever present fellow on duty didn't look up to meet my gaze or even thank me for making the hotel my choice.
10.0
Tyson
Exceptional
solo traveller
12-01-2016
Pros: Everything
Cons: No issues
5.8
Emilie
Okay
young couple
10-27-2016
Pros:
Cons: The room was nice
10.0
Ben
Exceptional
young couple
10-11-2016
Pros: My husband wanted to take the pillow homw, he said it was so comfortable
Cons: We would have liked it better if there had been a door to close off the sink area from the bedroom so when I was getting ready my husband could continue to sleep if he wanted
10.0
Teresa
Exceptional
review category group of friends
10-10-2016
Pros:
Cons: Lack of parking spaces
9.6
Yvonne
Exceptional
young couple
09-14-2016
Pros: The rooms were nice and has an entire area to cook with a dishwasher, garbage disposal, large refrigerator, microwave, cookware, glasses and dishes.
All you have to do is bring the groceries. There was a variety of food at the complimentary breakfast: cooked and uncooked.
Cons:
10.0
Scherrie
Exceptional
young couple
09-06-2016
Pros: Everything. Wana our person at the check-in desk was wonderful!!! Everyone we met with the staff was very nice. Rooms very clean and comfortable bed!!
Cons: They could expand the breakfast, they didn't carry butter at all, only peanut butter. Something was wrong with the juice machine; all of the juices tasted like water.
5.0
Anonymous
Fair
solo traveller
08-25-2016
Pros:
Cons: Facility and staff were extremely nice but front desk was completely Sloppy they listed me as a no-show even though I arrived ontime
They also gave my room to another guest who tried to enter my room while I was there and the second day water was off from 10 to 3 PM
9.6
Theresa
Exceptional
solo traveller
08-03-2016
Pros: The quietness and the peace it was a very nice hotel
Cons: They didn't come to do my bed when i was out.
7.1
Anonymous
Good
mature couple
07-27-2016
Pros:
Cons: The room I was assigned to was missing a door to the cabinet above the sink. No, it didn't affect the comfort of the room, but it most definitely affected its appearance. Further, the handle of the refrigerator door was dingy. I can say however, the refrigerator was clean inside.
I also don't like the new system of brewing one cup of coffee at a time in the main buffet area. It causes a queue to form as invariably, some custom brew their beverage
8.3
Joyce
Very Good
mature couple
06-16-2016
Pros: The hotel was very nice. However our room was in a state of remodel. No doors on kitchen cabinets, and no cold water in kitchen. The faucet was an unusual design, but try as I might I couldn't get the cold water on. The hot water was scalding.
Cons: The dog fee was $75.00 for 1-6 nights. We never paid more than $25.00 for 1 night which was all we stayed at any hotel as we were traveling across country. I will never stay there again if I have to pay $75.00/ night
8.3
Mary
Very Good
young couple
05-26-2016
Pros: The hotel was in a quiet location, off a main street and easy to find. The bedrooms were generous in size and their cleanliness was impressive.
Cons: Was completely unimpressed with my check-in experience as I felt we were treated differently because we booked through a 3rd party site. The room we booked was not the room that was reserved for us by the hotel. Needless to say, they only accommodated our request after an argument ensued. The front desk's customer service was sub-standard. Also, the main entrance and foyer were under construction. Nowhere upon booking our room was this information made public to their guests. Breakfast could've been a bit more exciting.
9.6
Anonymous
Exceptional
mature couple
05-10-2016
Pros: Room was spacious. Towels were the fluffiest we have ever encountered in a hotel. Breakfast was nice.
Cons:
10.0
Nikeiya
Exceptional
young couple
05-08-2016
Pros: The bed was very comfortable. The room service was a little expensive but other than that the stay was great.
Cons: Nothing.
9.2
Randy
Wonderful
mature couple
05-03-2016
Pros: Kitchen area
Cons: bigger bed
9.2
Michael
Wonderful
family with older children
03-14-2016
Pros: The room was great. Alot more than we expected.
Cons: No pool.
9.6
Norma
Exceptional
mature couple
03-01-2016
Pros: full size coffee makers in room
Cons:
10.0
Marcelo
Exceptional
solo traveller
10-21-2015
Pros: room size, free breakfast, clean, kindness.
Very convenient for who will be on business around Oakbrook Terrace.
Cons: Far from Chicago downtown
9.6
Anonymous
Exceptional
mature couple
10-03-2015
Pros: Very clean!
Cons: Breakfast was not hot and staff had trouble keeping dishes full.
8.3
Anonymous
Very Good
family with older children
09-27-2015
Pros: Welcoming, functional, great location in a quiet spot, good wi-fi, smiling staff.
Cons: Breakfast is disappointing in all these hotels, there should be more fruits and better quality products. Also, they were rationing toiletries.
5.8
Guest
Okay
young couple
09-25-2015
Pros: The man who checked us in was very nice. It was very late so we purchased some food from the mini store. Ok selection, not many healthy choices.
Cons: It just seemed to have an older hotel setting about it. The hallways had a burnt smell, I was a little worried about using the elevator. The toilets don't have much pressure which they must know because there is a plunger right next to the toilet :(
6.7
Anonymous
Pleasant
family with older children
07-22-2015
Pros: The location of the hotel and the type of room
Cons: The breakfast facility was poorly managed. Shortage of utensils and plates. Suggest using paper utensils and plates instead. A guest brought their dog to the eating area of the breakfast room. THIS SHOULD NEVER BE ALLOWED TO OCCUR. Parking lot was a nightmare.
9.6
Wonderful
Exceptional
mature couple
07-14-2015
Pros: free laundry facilities, staff and guests were very friendly, free dinner with wine or beer 3 nights a week, the list goes on and on... overall we had an awesome stay.
Cons: the bed was comfy at first but gave us a back ache.
9.6
Denise
Exceptional
mature couple
07-07-2015
Pros: Lotd of things, bbq outside, free laundry service
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